SoHo Hotel Toronto

Hotels
9.1 (1536 reviews)
318 Wellington Street West , Toronto , ca

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Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Friendly and helpful staff
Clean and comfortable rooms
Cons:
Noise from traffic
Beds could be more comfortable
Limited amenities hours

Categories

Cleanliness
9.29
The hotel is reported to be clean and well maintained across multiple reviews.
Service
9.46
Staff were described as friendly, accommodating, and helpful in various reviews.
Location
9.6
Many reviews praised the excellent location near shopping, restaurants, and activities.
Room Quality
8.75
Rooms were generally well-received, though some described issues with comfort, particularly with beds.
Amenities
8.28
The amenities did not fully meet expectations for some guests, particularly regarding the gym and restaurant hours.
Value for Money
8.74
While some guests felt the amenities did not justify the cost, others saw it as a worthwhile experience.
Food and Beverage
9.29
Guests highlighted the quality of food in the restaurant and the presence of a good cafe on-site.
Overall Experience
9.36
Overall positive sentiments with feedback indicating many would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 10:12

Property Description

Luxurious Accommodation
Indulge in sophistication and luxury at The SoHo Hotel in Toronto. Experience spacious rooms with heated bathroom floors for the ultimate comfort during your stay.

First-Class Amenities
Unwind at the hotel's top-notch fitness centre, featuring a lap pool and personal fitness coaches. Stay active and rejuvenated while enjoying exceptional service and facilities.

Prime Location
Located in the heart of Toronto city centre, The SoHo Hotel offers easy access to popular attractions like Rogers Centre, CN Tower, and the waterfront. Immerse yourself in the vibrant city life just steps away from the hotel.

Experience luxury, comfort, and convenience at The SoHo Hotel. Book your stay now for an unforgettable Toronto getaway.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please note, for pre-paid and nonrefundable bookings, the credit card used at the time of the booking must be presented by the cardholder upon check in. Contact the hotel directly to obtain a 3rd party authorization form.

You'll be asked to pay the $9.90 Facility Fee (per room, per night) at the property. The facility fee includes:
Pool & hot tub access, Health club access, Fitness center access, Internet access, Newspaper, Phone calls and a bottled water.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: YYZ

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs CAD 50 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for CAD 40 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.1
Based on 1536 reviews
Cleanliness: 9.29
Service: 9.46
Location: 9.6
Room Quality: 8.75
Amenities: 8.28
Value for Money: 8.74
Food and Beverage: 9.29
Overall Experience: 9.36
J
jordan • couple • us
7
Pros:

It’s fine - feels dated

2026-03-07 • via Nuitee
3
387alisone • Couples • London, England
10
Great location with a lovely room, would definitely stay again
Pros:

Great location with a lovely spacious room. The staff at reception were really helpful and friendly. It's a great location, easy to walk to all the major sights.

Particularly enjoyed having a separate dressing area from the bedroom, and soaking tub was a great way to unwind after a day's sightseeing.

Lots of good coffee places and restaurants within easy walking distance.

Woudl stay again

2026-03-06 • via Tripadvisor
J
Jordan • couple • ca
10
2026-03-03 • via Nuitee
M
Marc • solo_traveller • ca
9
Comfortable
Pros:

Quality

2026-03-02 • via Nuitee
D
David • couple • us
10
Pros:

Nice

Cons:

Everything was fancy

2026-03-01 • via Nuitee
J
Justin • couple • ky
9
The staff was excellent the staff really take care of you and the rooms were nice
Pros:

Staff , location , food , rooms

Cons:

Construction was going on

2026-02-25 • via Nuitee
W
Wolfchild1970 • Couples
10
Magical getaway in the city
Pros:

Great location, excellent room and wonderful experience! Location is in the heart of everything and at the same time, on a quiet part of Wellington so it doesn't feel crowded and overwhelming. It was exceptionally cold during my stay and so appreciated being within walking distance of places like The Well or the fact that everything was a short ride away. Would love to come back during the summer months as this is a great place to explore the city from.

2026-02-21 • via Tripadvisor
T
T8288SPgerardos • Solo travel
2
Terrible customer service.
Pros:

First time in my life that I stay at a hotel and they don’t make up the room. A two-night stay and, even though I complained, they didn’t care and still didn’t clean it despite my request. The sauna didn’t work in the middle of winter, which was the amenity that made me choose this hotel. At the hotel restaurant, there was absolutely no minimum level of customer service. In summary, the overall service experience was terrible.

2026-02-14 • via Tripadvisor
B
Bisi • couple • us
8
Pros:

The lobby was under construction, but the staff's friendliness made up for it. The bed was very comfortable, but the room felt too small for the price. The room service breakfast ordered was good, and the staff was excellent.
The heated bathroom floors were a nice touch.

2026-02-13 • via Nuitee
V
Valerie • couple • ca
9
Super!
Pros:

Belle hôtel chambre spacieuse

Cons:

Il y avais de la construction si non tout était parfait

2026-02-12 • via Nuitee
J
Juliana • family_with_children • ca
10
2026-02-12 • via Nuitee
R
Ruixuan • couple • ca
9
2026-02-09 • via Nuitee
G
Geoff • extended_group • ca
8
2026-02-08 • via Nuitee
S
Sarah • solo_traveller • ca
3
Very disappointed over priced and misleading ad photos do not represent what the actual property looks like.
Cons:

The photos in the ads are very misleading. This is a very old and dated property that should not be considered anything close to luxury.

2026-01-27 • via Nuitee
L
Liubomyr • solo_traveller • ca
7
2026-01-26 • via Nuitee
A
alessandrosM5989QQ • Solo travel • Paris, Ile-de-France
10
Good service
Pros:

Even though I unfortunately couldn’t stay at Soho Hotel due to a severe snowstorm in Canada, I still want to leave a review—because the service and professionalism I received deserve recognition.
From the very beginning, the team member I dealt with was extremely professional, proactive, and genuinely customer-oriented. They immediately understood the situation, handled everything with the right tone, and worked with me to reorganize the stay in the best possible way, taking into account the unexpected circumstances. In the end, I had to cancel my entire trip, but the support I received made a stressful situation much easier to manage.
The only suggestion I would make is to introduce a WhatsApp customer service option. Many guests use it daily, and it would allow faster, more direct communication without relying only on email—especially when travel disruptions happen.
Even without staying on property, I can confidently recommend Soho Hotel for its great service mindset, strong value for money, and central Toronto location.

2026-01-25 • via Tripadvisor
W
wee_lassy_big_world • Couples • Amsterdam, North Holland Province
10
Great location
Pros:

Large sized room for a city centre hotel. Super bath room and Molton Brown toiletries. Staff were efficient and great location with lots on your door stop. Beware taxes when you check out! Added an additional x5 taxes equating to over 20% of the room cost making it very expensive for what it was

2026-01-25 • via Tripadvisor
A
Allyson • solo_traveller • ca
9
Pros:

Clean and beautiful

2026-01-20 • via Nuitee
X
Xander • couple • gb
10
2026-01-20 • via Nuitee
J
Julie • family_with_children • ca
10
Easy and simple
Pros:

The hotel was really close to our event and easily accessible.

Cons:

The parking was not cheap

2026-01-19 • via Nuitee