Best Western Royal Plaza Hotel and Trade Center

Hotels
•
Best Western
7.9 (1041 reviews)
181 Boston Post Road West , Marlborough , US

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Great breakfast
Cons:
Some dated rooms
No hot tub

Categories

Cleanliness
7.85
Multiple reviews mention clean rooms and well-maintained facilities.
Service
8.35
Guests frequently compliment the friendly and helpful staff.
Location
7.85
The location is appreciated for its accessibility and proximity to amenities.
Room Quality
7.85
Rooms are often described as spacious and comfortable.
Amenities
7.35
Good amenities mentioned, though some express a wish for a hot tub.
Value for Money
7.85
Guests feel they received good value based on their experiences.
Food and Beverage
8.35
Complimentary breakfast and food quality were highly rated.
Overall Experience
7.75
Most reviews indicate a positive overall experience with some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 23:22

Property Description

Luxurious Accommodations
Experience the grandeur of the largest hotel outside of Boston at the Best Western Royal Plaza Hotel and Trade Center. With 47,500 square feet of adjustable exhibition space, this property offers unparalleled comfort and convenience for all guests.

Prime Location
Nestled in Central Massachusetts, our hotel is easily accessible from I-495 and the Massachusetts Turnpike, making it the ideal choice for travelers seeking a central location. Whether you're here for business or leisure, our prime location ensures you're never far from where you need to be.

Event Hosting Excellence
As the go-to venue for trade shows, conventions, and meetings in the Boston region, the Best Western Royal Plaza Hotel and Trade Center boasts 34 acres of versatile space. From intimate gatherings to large-scale events, our hotel is equipped to handle all your event needs seamlessly.

Book your stay now at the Best Western Royal Plaza Hotel and Trade Center to experience unmatched hospitality and convenience.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please note that the Pool will not be available from 18/06/26 to 03/07/26 due to maintainanceGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BOS

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: No
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

7.9
Based on 1041 reviews
Cleanliness: 7.85
Service: 8.35
Location: 7.85
Room Quality: 7.85
Amenities: 7.35
Value for Money: 7.85
Food and Beverage: 8.35
Overall Experience: 7.75
A
Angela • extended_group • us
5
2026-10-22 • via Nuitee
L
Lynne • solo_traveller • us
5
Cons:

Hockey tournament patrons were loud, extremely active and distracting.

2026-10-21 • via Nuitee
V
Vanessa • couple • us
7
Pros:

The breakfast is very good. There are several options for hot and cold dishes.

Cons:

Room 255 (one king bedroom): The air conditioning was weak - even at its lowest setting (66°F) and at maximum - and I had two restless nights. To make matters worse, right before 9 a.m. on the day of your checkout, someone knocks on the door with a pen to wake you up (which is awful if you’re on vacation and want to sleep in).
On the last day of a stay lasting more than 10 days, I went down for breakfast and they had already cleared everything away - 20 minutes before closing time.

2026-10-20 • via Nuitee
K
Kodanda Ramu • family_with_children • us
10
2026-10-19 • via Nuitee
E
Eduardo • family_with_children • us
10
2026-10-17 • via Nuitee
D
Deirdre • family_with_children • us
10
Overall very good
Pros:

Breakfast was excellent as its been in the past,many choices

Cons:

The bed wasn't comfortable for me,that's one of the reasons I had booked this hotel,the last stay the bed was the best I'd ever slept in,not so much this time,sorry

2026-10-16 • via Nuitee
T
Timothy • couple • us
5
Limited interactions with staff were cold. TV was not providing anything to watch
Pros:

The location was convenient in terms of dining options

Cons:

TV reception was not working in room for duration of stay. We called down and the front desk told us there was a power outage in the area that was causing issues with the tv reception. Girl at front desk Sunday evening and Monday morning was very cold. Didn't look up from computer when I asked for location of fitness center and shook plastic box when checking out rather than greeting me or inquiring about quality of stay.

2026-10-13 • via Nuitee
D
Dan • couple • us
8
2026-10-11 • via Nuitee
C
Cindy • solo_traveller • us
9
Pros:

Room was large and everything was nice

2026-10-08 • via Nuitee
K
Kimberly • couple • us
1
Told told management the issues right away they were helpful and agreed to cancel the reservation. I should’ve got no ch
Pros:

Nothing

Cons:

Very rundown rooms were not clean properly insects in the bedsheets smoke detectors covered by other guests previously just yuck moved us to a different room and the effect was the same did not stay there canceled our reservation

2026-10-07 • via Nuitee
M
Marco André • family_with_children • us
7
2026-09-18 • via Nuitee
A
Aboukhalid • solo_traveller • ma
8
2026-09-07 • via Nuitee
J
James • couple • us
10
Pros:

Host hotel of the convention I was attending

2026-09-07 • via Nuitee
V
Vanessa • couple • us
8
2026-09-06 • via Nuitee
V
Vanessa • couple • us
8
2026-09-06 • via Nuitee
N
Nataliia • extended_group • us
10
2026-09-05 • via Nuitee
D
Dave • solo_traveller • us
8
2026-08-30 • via Nuitee
T
Tirumala • family_with_children • us
9
2026-08-27 • via Nuitee
H
Hawa • couple • gb
10
2026-08-26 • via Nuitee
W
wilnelia • solo_traveller • us
10
Excellent
Pros:

Everithyng

Cons:

N/A

2026-08-25 • via Nuitee