Best Western Royal Plaza Hotel and Trade Center

Hotels
•
Best Western
7.9 (934 reviews)
181 Boston Post Road West , Marlborough , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Great breakfast
Cons:
Some dated rooms
No hot tub

Categories

Cleanliness
7.85
Multiple reviews mention clean rooms and well-maintained facilities.
Service
8.35
Guests frequently compliment the friendly and helpful staff.
Location
7.85
The location is appreciated for its accessibility and proximity to amenities.
Room Quality
7.85
Rooms are often described as spacious and comfortable.
Amenities
7.35
Good amenities mentioned, though some express a wish for a hot tub.
Value for Money
7.85
Guests feel they received good value based on their experiences.
Food and Beverage
8.35
Complimentary breakfast and food quality were highly rated.
Overall Experience
7.75
Most reviews indicate a positive overall experience with some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 23:22

Property Description

Luxurious Accommodations
Experience the grandeur of the largest hotel outside of Boston at the Best Western Royal Plaza Hotel and Trade Center. With 47,500 square feet of adjustable exhibition space, this property offers unparalleled comfort and convenience for all guests.

Prime Location
Nestled in Central Massachusetts, our hotel is easily accessible from I-495 and the Massachusetts Turnpike, making it the ideal choice for travelers seeking a central location. Whether you're here for business or leisure, our prime location ensures you're never far from where you need to be.

Event Hosting Excellence
As the go-to venue for trade shows, conventions, and meetings in the Boston region, the Best Western Royal Plaza Hotel and Trade Center boasts 34 acres of versatile space. From intimate gatherings to large-scale events, our hotel is equipped to handle all your event needs seamlessly.

Book your stay now at the Best Western Royal Plaza Hotel and Trade Center to experience unmatched hospitality and convenience.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BOS

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: No
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

7.9
Based on 934 reviews
Cleanliness: 7.85
Service: 8.35
Location: 7.85
Room Quality: 7.85
Amenities: 7.35
Value for Money: 7.85
Food and Beverage: 8.35
Overall Experience: 7.75
S
Sidra • family_with_children • us
10
This was a great property and definitely a case of don’t judge a book by its cover. Reviews made me a little nervous but
Pros:

Tucked away but located near tons of central shopping center and stores. 12 minutes from Walmart.

2026-03-18 • via Nuitee
D
downer • family_with_children • us
8
Grandson enjoyed his stay! Birthday celebration
Pros:

Breakfast was great!

Cons:

No supervision at pool. Boys throwing a football while in pool. Room could have been closer to elevator.

2026-03-17 • via Nuitee
K
Kenar • family_with_children • us
4
Honestly it was not great
Pros:

Nothing really

Cons:

My room was not ready when we arrived at 730pm( 4 hours after check in time) and then we had to get a room type we didn’t book. Sad state of affairs.

2026-03-16 • via Nuitee
D
DelGreco • couple • us
7
2026-03-16 • via Nuitee
D
Dominik • solo_traveller • de
3
Pros:

Sehr gutes Wifi Signal, die Zimmer waren sauber, man konnte sich vor Ort Tiefkühlprodukte holen, gute Parkmöglichkeiten.

Cons:

Die Preise der Tiefkühlprodukte waren völlig überteuert. Die Reinigung hat extrem schlecht funktioniert – ich musste ganze drei Tage auf meine Sachen warten. In dieser Zeit war ich gezwungen, mir notgedrungen Kleidung aus einem nahegelegenen Kleiderladen zu besorgen. Besonders ärgerlich war, dass gleichzeitig groß mit einem ‚Am selben Tag wieder zurück‘-Service geworben wurde, der offensichtlich überhaupt nicht eingehalten wurde.
Auch bei der Rechnung gab es große Probleme. Wegen der Buchung über Booking – was sich als extrem unpraktisch herausgestellt hat – konnte mir das Hotel keine Firmenrechnung ausstellen, die ich für meine Spesen dringend brauche. Eine nachträgliche Anpassung sei angeblich nicht möglich. Seit über einer Woche warte ich nun ohne jede Rückmeldung auf eine korrigierte Rechnung. Absolut unprofessionell.

2026-03-16 • via Nuitee
L
Lisa • family_with_children • us
10
2026-03-14 • via Nuitee
H
Helen • couple • us
6
2026-03-10 • via Nuitee
R
RAMIN • solo_traveller • us
9
2026-03-10 • via Nuitee
R
Roberto • couple • it
8
2026-03-09 • via Nuitee
A
Alyson • family_with_children • us
7
2026-03-04 • via Nuitee
C
Camille • solo_traveller • us
8
Location is very good.
Pros:

did not have breakfast, left very early, before it was available
Very clean

Cons:

Considerably overheated room, had to run AC, then run the fan constantly. Not many options for controlling heat, cooling or air flow. Running fan very noisy made sleep intermittent if at all.

2026-03-02 • via Nuitee
H
Hernandez • couple • us
5
2026-03-02 • via Nuitee
S
STOUGHTENGER • family_with_children • us
7
Pros:

Location

2026-02-28 • via Nuitee
S
Serrano • family_with_children • us
1
Pros:

Nothing good.

Cons:

The 100 dollar deposit was unnecessary and unfair

2026-02-14 • via Nuitee
R
RAMIN • couple • us
9
2026-02-10 • via Nuitee
G
Gail H • family_with_children • us
9
Pros:

Room size, comfortable bed and pillows

Cons:

The breakfast was ok , they need pancakes or waffles

2026-01-29 • via Nuitee
N
Nicole • couple • us
5
Pros:

The bathroom was not cleaned well. and the shower did not work well. and when i tried to take a shower the water ran all over the floor. The bed was far from comfortable. But the dirty bathroom was the worst

Cons:

the bed - dirty bathroom

2026-01-29 • via Nuitee
B
Bolosky • family_with_children • us
9
2026-01-21 • via Nuitee
J
Jackie • couple • us
9
2026-01-21 • via Nuitee
L
Linda • couple • us
8
Wonderful!
Pros:

Great breakfast!!! Cooked on site!!! Great variety! Real plates and cutlery!!!

Cons:

Cold lobby when we arrived late! 🥴

2026-01-19 • via Nuitee