Pullman Kuala Lumpur City Centre Hotel & Residences

Hotels
•
Pullman Hotels and Resorts
8.2 (5400 reviews)
4 Jalan Conlay , Kuala Lumpur , MY
+60 3-2170 8888

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Excellent central location
Comfortable, spacious rooms
Friendly and helpful staff (many mentions)
Good breakfast buffet
Gym and swimming pool available
Thoughtful guest gestures/upgrades
Well-organized for business and leisure
Pleasant environment
Cons:
Lengthy security deposit refund process (14–30 working days)
At least one serious housekeeping lapse (shoeprint on bed)
Check-in delays and occasional inattentive staff
Incorrect minibar/billing charge reported
Unsecured connecting door reported (privacy/security concern)
No washing machine in some apartments
Small in-room water provision (glass bottles) preferred to a dispenser
Inconvenience for guests leaving late/early flights (timing complaints)

Categories

Cleanliness
7.5
Generally reported as clean by several guests, but at least one guest found a visible shoeprint on the bed which indicates an unacceptable lapse in housekeeping for that stay.
Service
8.3
Staff are frequently described as friendly and helpful and some guests received special gestures/upgrades; however there are notable service lapses (delayed room readiness, inattentive staff at the bar, and a billing/minibar error) that lower the score slightly.
Location
10
Consistently praised as an excellent location in the heart of Kuala Lumpur with easy access to shopping, restaurants and attractions.
Room Quality
8.8
Rooms described as comfortable and spacious and some guests received upgrades; a reported unsecured connecting door is a security/privacy concern but most comments on room comfort are positive.
Amenities
8
Good facilities mentioned (gym, swimming pool, breakfast buffet) and well-organized customer touches, though some apartment stays missed a washing machine and in-room water packaging could be improved.
Value for Money
6.8
Value impacted by the hotel’s security deposit policy (reported 14–30 working days to refund) and at least one incorrect minibar charge; these financial/inconvenience issues reduce perceived value.
Food and Beverage
8.2
Breakfast buffet and overall F&B offerings are praised by several guests; there was at least one minibar/billing issue but breakfast quality remains a strong point.
Overall Experience
8
Overall described as pleasant and enjoyable by many guests (friendly staff, good location, comfortable rooms), yet some stays were deeply disappointing due to service, cleanliness and billing/security shortcomings.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:15

Property Description

Central Location
Situated opposite Pavilion Kuala Lumpur shopping mall for ultimate convenience.

Dining Options
With 4 diverse restaurants, including Red Restaurant for Chinese cuisine and Enju for Japanese favorites.

Leisure Facilities
Guests can enjoy the outdoor pool, gym, and kids' club, ensuring a relaxing stay for all.

Book your stay at Pullman Kuala Lumpur City Centre Hotel & Residences for a memorable experience near the heart of the city.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. Please note that the Club Lounge does not allow children.

The Executive Club Lounge is currently accessible to all guest (16 years old and above) booking room categories of Club Room, Club Suite, Regency Suite and Executive Suite, Governor Suite, Penthouse and Presidential Suite. For more information, please speak to our Front Office team.

A refundable deposit will be required at check-in for incidental charges.

Baby cot is subject to availability, Kindly confirm with the hotel via messaging tool after reservation made.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Location

Guest Reviews

8.2
Based on 5400 reviews
Cleanliness: 7.5
Service: 8.3
Location: 10
Room Quality: 8.8
Amenities: 8
Value for Money: 6.8
Food and Beverage: 8.2
Overall Experience: 8
S
Shaporan • family_with_children • gb
10
Love Pullman and Love KL
Pros:

Very good location and our apartment was great.

Cons:

Would be good to include washing machine

2026-10-31 • via Nuitee
K
Khalid • couple • kw
8
Overall, a pleasant stay with a great location and comfortable rooms, but the lengthy security deposit refund process wa
Pros:

I liked the hotel’s excellent location in the heart of Kuala Lumpur, with easy access to shopping malls, restaurants, and major attractions. The rooms were comfortable and spacious, and the staff were friendly and helpful. Overall, it was a pleasant and enjoyable stay.

Cons:

What I disliked most was the hotel’s security deposit policy. Although the deposit was collected immediately upon check-in, I was informed that it could take 14 to 30 working days after check-out for the amount to be released and reflected in my bank account. I find this waiting period excessive and inconvenient for guests. Hotels should have a more efficient and transparent process for releasing security deposits promptly after check-out. This issue negatively affected my overall experience, despite the hotel’s good location and facilities.

2026-10-31 • via Nuitee
M
Maurice • solo_traveller • nz
1
2026-10-31 • via Nuitee
X
Xintong • solo_traveller • us
3
A deeply disappointing stay that fell far below the standards expected of a five-star hotel.
Pros:

Unfortunately, I struggle to identify any particularly positive aspects of my stay. The repeated issues throughout my visit significantly overshadowed anything that might otherwise have been enjoyable.

Cons:

My stay at Pullman was extremely disappointing, with multiple issues involving service, cleanliness, billing accuracy, and room security.

Firstly, although the official check-in time was 3:30 pm, my room was still not ready when I arrived at 4:30 pm. I was given a complimentary drink voucher and asked to wait at the bar on the second floor. However, after I sat down, no staff member approached me or offered any assistance, despite two or three staff members attending to a nearby table. I eventually had to go to the counter myself to redeem the voucher for a juice.

When I finally entered my room, I discovered a visible shoeprint on the bed, which was completely unacceptable in terms of cleanliness. I had to call housekeeping to have the bedding changed.

To make matters worse, during checkout the following day, I was incorrectly charged over MYR 30 for food that I had supposedly consumed from the minibar. I explained that I had not consumed anything, and the staff eventually admitted that they had confused my room with another guest's.

Additionally, my room appeared to have a connecting door to the adjacent room, which did not seem to be securely locked. This raised serious concerns about my privacy and personal safety.

Overall, this was an extremely unpleasant and frustrating experience, particularly for a hotel of Pullman's reputation and standards. I expected a much higher level of professionalism, cleanliness, attention to detail, and guest care. Unfortunately, my experience fell far below those expectations.

2026-10-30 • via Nuitee
M
Mohamed • solo_traveller • lk
10
2026-10-30 • via Nuitee
T
Too • extended_group • my
9
Good
Pros:

Yes

Cons:

Yes

2026-10-30 • via Nuitee
M
Mausampreet • solo_traveller • au
9
Pros:

Cleanliness and service

2026-10-30 • via Nuitee
V
Veronika Avetisyan • family_with_children • am
9
2026-10-29 • via Nuitee
S
Syahira • family_with_children • my
10
Pros:

Friendly staff, a pleasant environment & a nice breakfast buffet. Overall, a great experience!

Cons:

Nothing

2026-10-29 • via Nuitee
J
Jacques • solo_traveller • hk
10
Really cool place both for business & pleasure
Pros:

All was well organised & got a nice surprise that I was chosen as customer of the day.... and got an upgrade.
Nice touch & I will definitely remember this gesture.
Overall, independent of the upgrade the hotel was really great!

Cons:

I had to leave at 10pm to catch my 3 am flight...... Sad to leave so early.....

2026-10-29 • via Nuitee
F
Frank • solo_traveller • my
10
2026-10-29 • via Nuitee
G
Gurvinder • solo_traveller • in
8
2026-10-28 • via Nuitee
B
Bubaker • couple • ly
9
Thank you for your hospitality
Pros:

Gym, swimming pool, room view, and breakfast.

Cons:

Small water machine in the room will do the purpose, instead of glass bottles

2026-10-26 • via Nuitee
K
Kaha • family_with_children • sg
5
2026-10-26 • via Nuitee
N
Nursyaza Damia • solo_traveller • my
8
overall, it is convenient to stay with family in the centre of the city.
Pros:

the room is gorgeous.. swimming pool view is good.
it will be good if the hotel provides brochures for the attractions happen to be in the hotel, like swimming pool, spa, gym, sauna if available..
i appreciate how the receptionist/hotel staff make a call to the room to checked upon me 😍

Cons:

i book and request for late checkout on the next day (it was good, the receptionist was friendly).. but at 11am on the next day, the other hotel staff ask to enter my room just to check what snack i’ve taken to charge on me. i understood that i’ve to pay for the any snacks or beverages i’ve taken, but can the hotel worker wait until i’ve checked out since i don’t like to be disturbed during my stay. to be able to charge users, hotel can simply deduct from the deposit paid before.

2026-10-25 • via Nuitee
I
I W • couple • gb
10
Excellent
Pros:

everything

Cons:

N/a

2026-10-25 • via Nuitee
E
Enggoh • family_with_children • my
10
Pros:

Easy to excess mall and train station

2026-10-23 • via Nuitee
L
Ling • family_with_children • my
7
Everything is nice just the bed too hard bfast too limited
Pros:

I love the room environment and have a bathtub to let me a hot bathtub but My leg got cramp due to floor too cold ..it will be better if can provide a mat to step prevent cold... the pillow i love it soft but bed too hard for me.the spaghetti was really nice , good job

Cons:

The food was normal , not really 5 star standard less choice... i ask for normal crossaint there none... i ask for sandwich but there is no tuna sandwich .. and my room was light malfunction.. if keep turn different color after 10 seconds its irritaying my eyes so i turn off end up my room darker. And i got step on a curve sharp screw ,luckily it didnt went thru my flesh or else something will be happen. Please do a walkway with roof during raining.. because banyan tree link bridge they dont let me enter with your umbrella my shies got wet because of this need walk farway .... As a 5 star hotel there is no shuttle or link bridge cover roof... it unacceptable for a hotel in KL CITY CENTRE

2026-10-20 • via Nuitee
M
Maylia S • couple • id
6
Great facilities and amenities, dont forget to check your beddings and towels
Pros:

It’s behind the pavilion and on the quieter part, coffee pods, amazing hair dryer, four bottles of water

Cons:

There were three coin sized dots of bloodstain on the bed (not obvious cause it seemed to be cleaned hapzardly) and mattress (if you lift the sheets they’re glaringly obvious) and there’s a bloodstain on the towel. It was horrifying that they didnt change the sheets and towel and their defense was somewhere along ‘it was a busy sunday, so many checkouts’. Anyway they’re quick to change everything but that ruined the first night.

2026-10-19 • via Nuitee
A
Afiq • couple • my
9
2026-10-19 • via Nuitee