Pullman Kuala Lumpur City Centre Hotel & Residences

Hotels
•
Pullman Hotels and Resorts
8.2 (5201 reviews)
4 Jalan Conlay , Kuala Lumpur , my

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Good amenities
Helpful staff at check-in
Cons:
Poor food quality
Cleanliness issues

Categories

Cleanliness
7.1
Room cleanliness was a significant issue; unclean items were left in the room.
Service
9.57
Most staff were polite, though there was an issue during check-out that caused frustration.
Location
9.61
Location is adequate for hotel guests, with good access to local attractions.
Room Quality
8.06
Rooms showed wear and tear; variability in quality between stays.
Amenities
10
Gym, pool, and spa facilities were enjoyed by the guest.
Value for Money
8.05
The experience and food did not justify the cost; guests may find better value elsewhere.
Food and Beverage
6.1
The buffet breakfast received multiple complaints about quality and service.
Overall Experience
7.08
Despite some positive points, overall experience was disappointing due to multiple issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 13:17

Property Description

Central Location
Situated opposite Pavilion Kuala Lumpur shopping mall for ultimate convenience.

Dining Options
With 4 diverse restaurants, including Red Restaurant for Chinese cuisine and Enju for Japanese favorites.

Leisure Facilities
Guests can enjoy the outdoor pool, gym, and kids' club, ensuring a relaxing stay for all.

Book your stay at Pullman Kuala Lumpur City Centre Hotel & Residences for a memorable experience near the heart of the city.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. Please note that the Club Lounge does not allow children.

The Executive Club Lounge is currently accessible to all guest (16 years old and above) booking room categories of Club Room, Club Suite, Regency Suite and Executive Suite, Governor Suite, Penthouse and Presidential Suite. For more information, please speak to our Front Office team.

A refundable deposit will be required at check-in for incidental charges.

Baby cot is subject to availability, Kindly confirm with the hotel via messaging tool after reservation made.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible on site (reservation is needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children from 1 year old to 3 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.2
Based on 5201 reviews
Cleanliness: 7.1
Service: 9.57
Location: 9.61
Room Quality: 8.06
Amenities: 10
Value for Money: 8.05
Food and Beverage: 6.1
Overall Experience: 7.08
J
Jean • couple • au
10
KL stay
Pros:

Everything, the staff were particularly good and the environment was clean and comfortable. The proximity to shops and transport was very good.

2026-03-08 • via Nuitee
L
Lynn • solo_traveller • au
9
Pros:

Location and amenities

2026-03-07 • via Nuitee
A
ABID • couple • ae
7
2026-03-05 • via Nuitee
D
Denis • family_with_children • de
8
Pros:

Room, service, location, breakfast was good (mostly)

Cons:

Bread which was available for breakfast was old,

2026-03-05 • via Nuitee
L
Luqman Hakim • family_with_children • my
7
2026-03-04 • via Nuitee
N
NurJannah • couple • sg
10
2026-03-04 • via Nuitee
K
Krunal • family_with_children • au
8
Nice experience
Pros:

Location and staff

Cons:

In room service for food.

2026-03-04 • via Nuitee
P
Philippe • couple • fr
9
2026-03-03 • via Nuitee
R
Robert • couple • au
7
Apartment quite dark, power outage rwice, great location, not sure if I would stay there again.
Pros:

Good position.

Cons:

Very tired, housekeeping not really acceptable, food not fresh.

2026-03-03 • via Nuitee
M
Mat Zamri • family_with_children • my
8
Pros:

Convenience store. Local restaurant nearby walking distance.

Cons:

NA

2026-03-02 • via Nuitee
S
SUFFIAN SANI • extended_group • my
6
serve its purpose
Pros:

great breakfast. room clean and family friendly. location walking distance to shopping mall. pool and gym was average.

Cons:

congested check in. slow process. felt like the hotel a bit aging. gloomy vibes.

2026-03-02 • via Nuitee
N
Nishant • family_with_children • sg
9
Great stay with scenic views
Pros:

Great location, fantastic breakfast and a good value for money. Our room was on top floor which provided fantastic views of the city. Rooftop pool location and views are also great.

2026-03-01 • via Nuitee
A
Ahmad • couple • my
8
2026-03-01 • via Nuitee
M
Mulhaf • extended_group • my
9
2026-02-28 • via Nuitee
L
Le Thi Hai • couple • vn
8
2026-02-28 • via Nuitee
S
Saif • couple • sa
10
2026-02-27 • via Nuitee
A
Abilash • couple • ae
9
2026-02-27 • via Nuitee
G
Genadi • solo_traveller • bg
9
2026-02-27 • via Nuitee
L
Linawati • couple • id
9
2026-02-27 • via Nuitee
S
Sam • solo_traveller • ae
8
Great location, lounge club was a nice add on facility for what we needed for our trip.
Pros:

We used the club facility and although an expensive add on it was comfortable, peaceful and food was good. If you need a space to work it’s perfect.

Cons:

Bed was a bit hard but that’s just my personal preference.

2026-02-26 • via Nuitee