Pullman Kuala Lumpur City Centre Hotel & Residences

Hotels
•
Pullman Hotels and Resorts
8.2 (5201 reviews)
4 Jalan Conlay , Kuala Lumpur , my

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Good amenities
Helpful staff at check-in
Cons:
Poor food quality
Cleanliness issues

Categories

Cleanliness
7.1
Room cleanliness was a significant issue; unclean items were left in the room.
Service
9.57
Most staff were polite, though there was an issue during check-out that caused frustration.
Location
9.61
Location is adequate for hotel guests, with good access to local attractions.
Room Quality
8.06
Rooms showed wear and tear; variability in quality between stays.
Amenities
10
Gym, pool, and spa facilities were enjoyed by the guest.
Value for Money
8.05
The experience and food did not justify the cost; guests may find better value elsewhere.
Food and Beverage
6.1
The buffet breakfast received multiple complaints about quality and service.
Overall Experience
7.08
Despite some positive points, overall experience was disappointing due to multiple issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 13:17

Property Description

Central Location
Situated opposite Pavilion Kuala Lumpur shopping mall for ultimate convenience.

Dining Options
With 4 diverse restaurants, including Red Restaurant for Chinese cuisine and Enju for Japanese favorites.

Leisure Facilities
Guests can enjoy the outdoor pool, gym, and kids' club, ensuring a relaxing stay for all.

Book your stay at Pullman Kuala Lumpur City Centre Hotel & Residences for a memorable experience near the heart of the city.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. Please note that the Club Lounge does not allow children.

The Executive Club Lounge is currently accessible to all guest (16 years old and above) booking room categories of Club Room, Club Suite, Regency Suite and Executive Suite, Governor Suite, Penthouse and Presidential Suite. For more information, please speak to our Front Office team.

A refundable deposit will be required at check-in for incidental charges.

Baby cot is subject to availability, Kindly confirm with the hotel via messaging tool after reservation made.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible on site (reservation is needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children from 1 year old to 3 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.2
Based on 5201 reviews
Cleanliness: 7.1
Service: 9.57
Location: 9.61
Room Quality: 8.06
Amenities: 10
Value for Money: 8.05
Food and Beverage: 6.1
Overall Experience: 7.08
L
LUISA FERNANDA • solo_traveller • co
7
Bien
Pros:

La vista, la ambilidad

Cons:

Vi una 🪳 en el ascensor

2026-02-14 • via Nuitee
M
MOHD KHIRI FELAINI • solo_traveller • my
10
Pros:

nice

2026-02-13 • via Nuitee
M
Mohamed Fauzi • family_with_children • my
8
2026-02-13 • via Nuitee
N
Noorhaslindah • couple • sg
8
great hotel.. we are repeated guests at Pullman whenever we are in KL
Pros:

location

Cons:

NA

2026-02-12 • via Nuitee
Z
Zul Azri • family_with_children • my
9
2026-02-11 • via Nuitee
R
Rick • couple • au
9
Great Hotel, very relaxing with good staff
Pros:

Great location in Kuala Lumpur

2026-02-11 • via Nuitee
A
am • couple • sg
6
okay not that great
Cons:

1. Asking for deposit RM 400,
2, value for money - does not impress me , first facing windows to appartment building, make uneasy to keep the window curtain open
3. breakfast - not that good, compared to other similar hotel

2026-02-10 • via Nuitee
O
Ostonov • family_with_children • uz
8
2026-02-10 • via Nuitee
S
Sanad • extended_group • ae
6
لم تكن هي نفس الغرفه اللتي حجزتها في البوكينج. الصور مختلفة
Pros:

الشقه والغرفه الرئيسيه واسعه

Cons:

الشطاف ضعيف.

2026-02-10 • via Nuitee
S
SAMANTHA • family_with_children • au
10
Pros:

The room was lovely and spacious.

Cons:

The fridge had a funny smell inside

2026-02-10 • via Nuitee
S
Swee Hun • couple • my
7
2026-02-09 • via Nuitee
T
Tom • family_with_children • gb
7
2026-02-09 • via Nuitee
P
Poh • couple • sg
10
Overall very2 happy .
Pros:

Buffet very2 excellent and services .

Cons:

Locations not convenient every where , few grab driver charged any how byright the place is really near .

2026-02-08 • via Nuitee
A
ANISSA • solo_traveller • fr
10
2026-02-08 • via Nuitee
J
JAB • family_with_children • fr
4
2026-02-08 • via Nuitee
ブレーダー • family_with_children • jp
10
清潔感と親切◎
Pros:

部屋が広くてキレイだった。

Cons:

朝食は普通のレベル。悪くはない。

2026-01-31 • via Nuitee
A
Agnes • couple • au
9
2026-01-31 • via Nuitee
T
Tisya Andhini • solo_traveller • id
8
2026-01-31 • via Nuitee
N
Nassar • couple • sa
5
2026-01-30 • via Nuitee
Q
Qistina • couple • my
9
2026-01-29 • via Nuitee