Hacienda Buenaventura Hotel & Mexican Charm

Overall, a nice decent place. If you’re looking for budget, this is your place.

staff attentive. clean rooms and comfortable! In the 7 days I was there they did have scheduled electricity outage 3 times. Food was average. Not many snacks to choose from at the beach and same every day!

Ok

I went to this hotel with my mom, grandma, and uncle and we all had a blast. It’s a nice, relaxing hotel with delicious food and amazing service.

Everything about this place was amazing from the staff to the food. I’ve stayed at some of the bigger resorts like the Rius in cancun so if that’s what your looking for this isn’t it. Hacienda Buenaventura has more of a personal feel to it. Definitely smaller and older but I think that’s what makes it special and gives it character. Food was amazing and I think it’s because they’re not cooking for thousands of guests each meal so the quality is the best I’ve had at an all inclusive resort. Staff was awesome and everyone we interacted with was nice and they remembered us each day. I would definitely stay here again

Loved it!

I had a great time at this resort. Staff were very friendly, convenient location to get around the city. I would recommend this resort to other families.

The front desk staff was amazing. Lara and Jezicka were very helpful and nice. When we had a small issue they took care of us which made a huge impact on our stay. The bell hops were very helpful with taxis and reconditions for things to see and do.
Overall is was a wonderful experience.

The hotel is located in a great area but the rooms itself need some updating and remodeling I understand the concept of keep it rustic looking but it needs some work done broken tiles in the bathroom, mold in the shower area, damage furniture, room door with a huge gap where it doesn’t close right makes you think someone can open the door with a hard push. Food was not good they don’t have a big enough buffet service was not great either and they have waiters couple of times had to request my own utensils and drink refills and I just don’t want to keep going.

This property was HORRIBLE. I WOULD NOT RECOMEND THIS PROPERTY EVEN IF IT WAS FREE. I'm serious when I say this. I paid almost 600 bucks (expedia charged me for 2 people and it didn't give me the option to put one guest when booking and when i showed up to the property, I was charged for two people) - reason #1 why i leave a bad review.

-reason #2: the hotel had NO AC. It was a tropical theme meaning everything was open so the lobby did not have even a fan. It was very hot and humid and miserable. Well at least the rooms had AC? Wrong! The building is so old the AC unit didn't even work so sleeping was impossible. There was mold everywhere through the building and rooms.

-reason #3: the food. Since it was a tropical theme, the hotel thought it would be a great idea to let the buffet be in the OPEN where flies and bugs were constantly flying in. The food was soggy and horrible. There was not even a staff near the food to manage the hygiene. Oh if you want steak or any quality fresh made food you have to over pay for it but that defeats the purpose because it is an ALL INCLUSIVE HOTEL!!!. I ended up getting food poisoning and spent a whole day in my room trying to recover and i had to basically wet the bed to make it cool since the room's ac did not function properly. I told the staff several times regarding the ac and they did nothing.

-reason #4: the alcohol. Not suprised but they used the cheapest alcohol and the bar was so broken down it did not look appealing.

Hacienda is our home away from home! The staff are always friendly. We truly value our time there.

We had a very wonderful experience with Hacienda Buenaventura. As first timers in Mexico we had an authentic Mexican experience during our stay. The staff are all friendly and very helpful. The food is phenomenal with lots of varieties. The whole surrounding is clean. The hotel’s location is close to everything. The only downside is the slow wifi but its nothing compared to the overall experience! Highly recommended! We can’t wait to go back1

They never cleaned are sheets from are room.
They throw are prying book in the trash!!!😠
And front desk lady was rude and laughed at us and was sarcastic!!!

Very good place to stay

This resort is unique in that it is very urban once you step outside the front doors. Once inside, it is typical of an AI resort in most ways.

I agree with other guests that the wonderful part of this resort is the staff. They work so hard to ensure you have a great time.
Is the resort dated? Yes
Does the resort have very limited options other than the buffet three times a day? Yes
Would you like to feel welcomed and listened to with any query or question? Yes

The staff at this resort especially Nancy as a manager of guest services only wants you to be satisfied with your stay.

So if you want to come to this resort, keep in mind your expectations should match the price you paid.

I enjoyed my time thoroughly and felt privileged to be served especially from the cleaning staff who made the impossible look and feel clean especially by North American standards. Bravo.

Sure an easy walk to their beach space was a hassle but you could take a shuttle and I hated that there wasn’t any restroom there but you know it before you go.

Also to be remarked upon is the location of the resort. It’s a super quick trip from the airport and yet if you want a place where you have access to all stores and amenities, which also means traffic and noise you should book this resort. Don’t book it if you’re disabled or have any food issues as the stairs / lack of ramps and elevator would be an issue.

I enjoyed my time.

Nice staff & good food. However all the rooms I saw were listed at 376 - 474 sq ft and they were not even close to that, they were MUCH smaller. It also lists 3 restaurants, but I was told multiple times there were only 2, and one was just a basic snack bar, the other was a buffet. (That said, the buffet was good.) Whoever took pictures of this place for the Orbitz website deserves an award, the property does not look nearly this nice.

Loved it!

The rooms are really old, the bathroom was falling apart, the staff and service was good most of the time, I won’t come back to this hotel there’s better options for the same price but still not a bad hotel it just needs renovations and at least a mini fridge in the room

When on a solo trip and first time here everyone was friendly when I arrived. Nice location and everyone was nice, the food was good. Loved how the pool is open til 8pm. Loved everyone and bartenders drinks and service was good. The room was nice had a nice King bed with a small balcony. Loved my stay here and would go back again.

The property is in a good location however it doesn't have a beach access which is very inconvenient and the facility looks cheap for that reason I decided to move to a different hotel immediately.