Sure Hotel by Best Western Gemenos en Provence

Hotels
•
Sure Hotel by Best Western
8.2 (1248 reviews)
250 Avenue du Chateau de Jouques , Gémenos , FR
+33 4 42 32 72 73

listing image 1
Show all photos
Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Heating
Terrace
See all facilities

Review Highlights

Pros:
Very good location / proximity to Cassis and Gemenos
Friendly, helpful and responsive staff
Comfortable beds and some large rooms/terraces
Quiet for many guests; good for overnight stop
Breakfast often described as good/copious
On-site parking available for many rooms
Cons:
Cleanliness issues: stained towels, insufficient housekeeping, reports of very dirty rooms
Aging decor and furniture; hotel described as 'vieillissant'
Bathroom problems: no shower curtain, flooding of bathroom, small toilets
Noise from other guests/poor soundproofing reported
Inconsistent amenity delivery (terrace not available for some rooms, used dishes at breakfast)
Occasional maintenance issues (defective door handle, electrical problems in one room)

Categories

Cleanliness
6.2
Multiple reviews report mediocre to poor cleanliness: bathroom not well cleaned, stained towels and sheets, araignées in rooms, and general comments that the hotel is 'très sale' or 'propre moyen'.
Service
9.7
Consistently positive mentions of staff: described as 'top', 'très aimable', 'réactif' and helpful (Ramona, Valentin cited); several guests praise the accueil and availability of personnel.
Location
9.5
Very frequently praised: well placed, proximity to Cassis/Gemenos and convenient for stops; many reviewers highlight the location as a main positive.
Room Quality
7.2
Mixed feedback: comfortable beds and some large rooms/terrace, but many comments about aging decor, small/exiguous toilets, problematic bathrooms (no shower curtain, flooding), and some defective fittings.
Amenities
7.6
Limited but present: breakfast offering noted as good (and copieux) by many, some rooms open to garden and there is parking mentioned; however terrace availability unclear for some room types and overall facilities feel a bit dated.
Value for Money
8.4
Generally perceived as good value by several reviewers (explicit 'bon rapport qualité prix'), though some note that aging rooms and cleanliness issues temper the value.
Food and Beverage
8.6
Breakfast is repeatedly highlighted positively (copieux, bon petit déjeuner), though a few mention it is minimal or service could be better-managed (used plates left on table).
Overall Experience
8.4
Overall stays are positive for short stays/overnight stops: friendly staff, comfortable beds and good location balance out issues with cleanliness, aging decor and occasional noise.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:15

Property Description

Modern Provençal Style
Experience a blend of modernity and Provençal charm at our hotel nestled between the heathland and the Mediterranean. The fully air-conditioned rooms are bathed in natural light, offering a serene and stylish retreat.

Convenient Location
Located just 5 minutes from Aubagne, our hotel offers easy access to the sea, Marseille, the Castellet circuit, and the enchanting Cassis with its rocky inlets. Whether you're into tennis, horseback riding, fishing, climbing, or diving, our hotel's proximity to various activities ensures a memorable stay.

Endless Leisure Options
From adventurous activities to leisurely pursuits, our hotel caters to all interests. Immerse yourself in a world of relaxation and adventure just around the corner. Book now for an unforgettable experience.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MRS

Location

Guest Reviews

8.2
Based on 1248 reviews
Cleanliness: 6.2
Service: 9.7
Location: 9.5
Room Quality: 7.2
Amenities: 7.6
Value for Money: 8.4
Food and Beverage: 8.6
Overall Experience: 8.4
R
Regis • family_with_children • fr
9
Bien
Pros:

Belle chambre bon petit déjeuner. Accueil du personnel

Cons:

Ras

2026-10-31 • via Nuitee
B
bedreddine • couple • fr
10
Je sui très satisfait
Pros:

Endroit très calme, propre, agréable, personnel top , merci

2026-10-31 • via Nuitee
P
Patrice • solo_traveller • fr
8
2026-10-30 • via Nuitee
F
Fanny • family_with_children • fr
8
2026-10-29 • via Nuitee
L
lucie • couple • fr
7
2026-10-29 • via Nuitee
T
Thierry • solo_traveller • fr
8
2026-10-29 • via Nuitee
O
Olivier • family_with_children • fr
8
Très pratique pour une étape d’une nuit sur la route des vacances
Pros:

L’emplacement, le calme, le petit déjeuner

Cons:

La décoration un peu vieillissante dans son ensemble

2026-10-28 • via Nuitee
S
Sébastien • solo_traveller • fr
4
Un 3 étoiles?
Pros:

L emplacement
Le personnel

Cons:

La douche sans rideau et lors d une douche on inonde la salle de bain
La présence d infiltration d eau
La chambre est dans son jus
L insonorisation ?

2026-10-28 • via Nuitee
L
Laetitia • family_with_children • fr
7
Pros:

Bien placé et lit confortable

Cons:

La propreté...c'était moyen dans la salle de bain

2026-10-28 • via Nuitee
D
dorothée • family_with_children • fr
6
2026-10-27 • via Nuitee
M
Melanie • family_with_children • fr
7
Pros:

L'emplacement et l'accueil

Cons:

Le bruit des voyageurs au dessus, meubles tirés très tôt le matin, bruit dans la nuit. Ce n'est pas la faute de l'hôtel mais cela a gâché une partie du séjour.
Ménage succint, araignées dans la chambre

2026-10-26 • via Nuitee
D
durand • family_with_children • fr
9
2026-10-25 • via Nuitee
T
Tatiana • couple • fr
9
2026-10-25 • via Nuitee
G
Guylaine • couple • fr
8
Bien
2026-10-24 • via Nuitee
A
ANTOINE • family_with_children • fr
9
Deuxième séjour dans cet établissement , l’ensemble du personnel a féliciter .
Pros:

, le personnel Ramona et Valentin au top niveau très sympa , serviable , réactif , de vrai pro .

2026-10-23 • via Nuitee
V
Valérie • couple • fr
6
Positif malgré tout
Pros:

Le petit déjeuner et le personnel accueillant

Cons:

Les meubles sont vieillots
Mériteront d’être changé
Literie à revoir
Ménage pas nickel et pas assez de serviette

2026-10-23 • via Nuitee
K
K.Boss • couple • fr
7
Nous n'avons fait que quelques heures
Pros:

Une chambre agréable avec un grand lit

Cons:

Poignée de la chambre défectueuse
La douche ne se ferme pas
Aucune isolation phonique, on entend tout
Le petit déjeuner c'est vraiment le strict minimum

2026-10-22 • via Nuitee
G
Guy • extended_group • be
8
2026-10-22 • via Nuitee
J
july belle • solo_traveller • fr
10
Pros:

L'emplacement

Cons:

Bruit

2026-10-22 • via Nuitee
J
july belle • couple • fr
10
Pros:

L'emplacement

Cons:

Les places de parking

2026-10-22 • via Nuitee