Hotel Palazzo dal Borgo

Hotels
8.9 (1851 reviews)
Via della Scala 6 , Florence , it

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Children allowed
Pets allowed

Facilities

Guest education on local ecosystems and culture
Non-smoking rooms
Air conditioning
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Great staff
Excellent location
Outstanding breakfast
Cons:
Room decor could be updated
Limited sockets

Categories

Cleanliness
8.79
Specific sentiment from text, or 'Standard quality for this hotel tier' if not mentioned.
Service
9.26
Staff were extremely helpful and provided outstanding service.
Location
9.3
The location is excellent, within walking distance to main attractions.
Room Quality
8.25
Some rooms were described as needing updates; some mention of older decor.
Amenities
8.78
Well-furnished and included welcome gifts for kids.
Value for Money
8.74
Generally felt worth the money considering service and amenities.
Food and Beverage
8.79
Breakfast was praised, though some dishes could improve.
Overall Experience
9.26
Overall a fabulous stay with memorable experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 06:03

Property Description

Historic Charm and Modern Comfort
Located just a short stroll from Florence's iconic landmarks, Hotel Palazzo dal Borgo seamlessly blends historic charm with modern comfort.

Elegant Rooms and Luxurious Amenities
Indulge in spacious rooms featuring flat-screen TVs, air conditioning, and some with elegant 4-poster beds. Relax in the lounge adorned with antique furniture and frescoed walls.

Convenient Location for Exploring
With its proximity to Florence's historic center, Ponte Vecchio, and Uffizi Gallery, Hotel Palazzo dal Borgo is the perfect base for exploring the city's cultural treasures.

Ready to experience the allure of Florence from the comfort of Hotel Palazzo dal Borgo? Book your stay now!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: FLR

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 3 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    No parking available.

  • Pets

    Pets are allowed. No extra charges.

Location

Guest Reviews

8.9
Based on 1851 reviews
Cleanliness: 8.79
Service: 9.26
Location: 9.3
Room Quality: 8.25
Amenities: 8.78
Value for Money: 8.74
Food and Beverage: 8.79
Overall Experience: 9.26
U
Urban • couple • us
10
Beautiful hotel.
Pros:

Located close to the train station. Building is beautiful, clean. Staff is friendly. This place smells amazing!

2026-06-06 • via Nuitee
P
Petr • solo_traveller • cz
9
2026-06-06 • via Nuitee
S
Sharone • couple • us
9
Pros:

Good breakfast, excellent staff, quiet location

Cons:

Room too small and step in bath/shower not good for mobility issues

2026-06-03 • via Nuitee
E
elzbieta • solo_traveller • gb
9
Lovely hotel with great location, caring staff and nice room, I would recommend it
Pros:

Lovely hotel, great staff, good breakfast, interesting interiors, I was very happy to get a book as a present from the owner, it is a very nice gesture.

Cons:

Needs some repairs like the door handle in my bathroom door was almost coming off, same at the toilet downstairs

2026-06-03 • via Nuitee
D
Dawn • couple • us
10
The staff made this place warm and inviting and the location was perfect
Pros:

The staff is amazing. They were extremely kind and helpful. I felt very comfortable in their hotel. The room was beautiful and the location was perfect! Outstanding hotel that I would recommend to anyone.

2026-06-03 • via Nuitee
S
Sofia • family_with_children • gb
6
Disappointed but breakfast and staff were great
Pros:

Breakfast was excellent and the breakfast area is beautiful
Staff was friendly and tried their best to solve the problems

Cons:

Hardest mattress I have ever slept on, air conditioner didn’t work well, first two day the WiFi wasn’t working
There were some sort of bugs in the room and mosquitoes
There wasn’t any water pressure on the shower

2026-06-02 • via Nuitee
M
Maik • solo_traveller • de
7
Pros:

Sehr schöner Palazzo. Tolles Frühstück, freundlicher Empfang. Die Betten waren etwas in die Jahre gekommen, aber auch irgendwie passend für einen Palazzo.

2026-05-31 • via Nuitee
A
Alda • couple • br
10
2026-05-31 • via Nuitee
M
Mileva • couple • ch
7
2026-05-25 • via Nuitee
T
tays cristine • couple • br
10
Perfeita
Pros:

Perfeita! Nós deram upgrade de quarto e ainda nos deixaram um presente pelo nosso aniversário de casamento! Café da manhã maravilhosooooo! Perto de tudo! Adoramos

2026-05-24 • via Nuitee
K
Kelly • solo_traveller • ca
10
The location of this hotel is fantastic and the staff were so helpful and kind. I had a wonderful 3 days in Florence! T
Pros:

The location of this hotel is fantastic and the staff were so helpful and kind. I had a wonderful 3 days in Florence! They have a beautiful courtyard to relax on and the rooms are huge for a downtown location.

Cons:

Nothing!

2026-05-23 • via Nuitee
F
Filipe • couple • br
9
Ótima opção para alguns dias em Florença
Pros:

Equipe muito simpática, que nos ajudou muito com logística, orientações etc. O hotel tem uma história bonita, que pudemos apreciar no livro que nos foi presenteado. O quarto é bastante amplo.

Cons:

O box do banheiro é muito pequeno. O café da manhã poderia melhorar um pouco, mas é satisfatório.

2026-05-23 • via Nuitee
Y
Yuliya • family_with_children • us
10
Beautiful
Pros:

We really enjoyed our stay at this hotel. Everything was very clean, beautifully designed, and the location was perfect. The staff was incredibly friendly and welcoming throughout our stay. Would definitely come back again!

Cons:

Nothing

2026-05-23 • via Nuitee
T
Thomas • couple • ch
10
Pros:

Sympathisches, historisches, angenehmes Hotel

2026-05-19 • via Nuitee
H
howchou • solo_traveller • hk
9
Pros:

The location is very convenient, almost right next to the train station and walkable to almost all tourist spots in the downtown area. The front desk was very nice and helpful. The room was a tad small but antique so understandable.

2026-05-17 • via Nuitee
C
Colleen • family_with_children • us
10
2026-05-15 • via Nuitee
B
Bulent • couple • tr
8
2026-05-14 • via Nuitee
M
Michelle Ferraz • solo_traveller • br
10
Pros:

Our stay at Palazzo Dal Borgo was truly wonderful. A very special thank you to Verdiana and Juri for their kindness, warmth, and attention throughout our stay. Verdiana made everything even more special by always trying to speak Portuguese with us whenever possible, and for the thoughtful welcome message and book in our language — such a beautiful and caring touch that made us feel at home.

Everything was perfect: the location, the breakfast, the atmosphere, and the accommodation itself. The palace is historic and full of character — naturally older, but that is exactly what gives it so much charm and makes you feel transported back in time.

Thank you for making our experience in Florence so memorable. We would happily stay again!

Cons:

All perferct!

2026-05-13 • via Nuitee
Y
YUE • solo_traveller • ca
10
2026-05-13 • via Nuitee
Z
Zena • solo_traveller • au
10
Pros:

Exceptional service, location and the best buffet breakfast we have ever had. Absolutely stunning palace and don't miss the free tour to learn more abour its history. Must try the restaurant next door as well with wine window. Highly recommend for your stay in Florence 💕🥂

2026-05-13 • via Nuitee