Felicity Hotel Shenzhen

Hotels
•
Independent
7.6 (437 reviews)
1085 Heping Road, Shenzhen, Guangdong, 518010 , Shenzhen , CN
86-755-25586333

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Facilities

Meeting rooms
Fitness facilities
Health or beauty spa nearby
Free WiFi
24-hour front desk
Garden
Luggage storage
Sauna
Outdoor pool - seasonal
Fitness facilities
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Good location and value for money
Cons:
Cleanliness could improve
Construction noise and access issues

Categories

Cleanliness
6.9
Some guests mentioned that the hotel could be cleaner.
Service
8.4
Staff are noted to be very helpful and friendly.
Location
7.9
The location is generally convenient, but road construction caused some issues.
Room Quality
7.4
Rooms are spacious and clean, but some comments on pillows being uncomfortable.
Amenities
7.4
Some amenities mentioned positively, but lack of certain features like a pool affected opinions.
Value for Money
7.9
Overall value for money is rated positively.
Food and Beverage
7.4
Breakfast noted as good, but some desire more variety.
Overall Experience
7.5
Guests reported a satisfactory overall experience despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 06:22

Property Description

Discover unparalleled comfort and convenience at the Felicity Hotel Shenzhen, perfectly situated for both business and leisure travelers.

Recreational Amenities
Unwind in our expansive sauna, invigorate yourself at the fitness center, or dive into the refreshing seasonal outdoor pool. Your relaxation is our top priority.

Dining Options
Savor a delightful culinary journey with our two exquisite restaurants and a cozy coffee shop/cafe. Enjoy a daily buffet breakfast and delightful cocktails at our bar/lounge, ensuring your taste buds are always catered to.

Convenience & Connectivity
Enjoy complimentary wired and wireless internet access throughout the hotel. Our extensive event facilities, including a conference center and six meeting rooms, are perfect for business travelers. Additionally, our airport shuttle service makes travel a breeze.

Book your stay now for a memorable experience at Felicity Hotel Shenzhen!

Important information:

  • Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • No pets and no service animals are allowed at this property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SZX

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals not allowed

  • Accessibility

    No elevators

  • General

    Professional property host/manager

Location

Guest Reviews

7.6
Based on 437 reviews
Cleanliness: 6.9
Service: 8.4
Location: 7.9
Room Quality: 7.4
Amenities: 7.4
Value for Money: 7.9
Food and Beverage: 7.4
Overall Experience: 7.5
H
Hebert • family_with_children • us
8
Pros:

Staff very nice

Cons:

No ac in the room also lots of internet problem very difficult to work on line

2026-04-02 • via Nuitee
Z
Zheng • family_with_children • au
9
羅湖口岸信價比高的星級酒店
Pros:

若要去香港，離羅湖口岸很近的星級酒店就選它啦。這是個有歷史的酒店，深圳改革開放初期，這個酒店很出風頭，許多老一代的中央領導，香港富商曾下榻與此。

Cons:

酒店門口正在修地鐵17號線，比較亂。路不太好走。

2026-03-31 • via Nuitee
F
FF8 • solo_traveller • dk
8
一般般
Pros:

1 离罗湖口岸很近，还有罗湖商业城也很近。离地铁起点站非常近。
2 楼下就是711，非常的方便。
3 酒店清洁很热情。这是加分项。

Cons:

1 目前酒店门口在施工修地铁，很吵
2 罗湖口岸人蛇混杂的，感觉很乱哄哄

2026-03-27 • via Nuitee
I
ivandick • family_with_children • hk
8
2026-03-24 • via Nuitee
D
DAVY CK • extended_group • us
8
Overall is good
Pros:

Very good

2026-03-24 • via Nuitee
E
Erik • family_with_children • hu
8
2026-03-21 • via Nuitee
C
CHI YUEN • couple • hk
7
2026-03-19 • via Nuitee
K
Keat Wei • extended_group • my
7
Worth to stay
Pros:

Location:
The hotel is located very close to Luohu Train Station, just directly opposite it. However, due to ongoing construction works in the area, we need to walk a bit further to use the pedestrian bridge instead of crossing the road directly. The area can also be a little dusty because of the construction.

Room:
The room feels like an older hotel room with an old carpet. However, the overall cleanliness is acceptable—there were no unpleasant smells, and the room was quite spacious. The iron provided in the room was a bit dirty, so I decided not to use it.

Staff:
The staff were friendly. When we requested additional mineral water, they were happy to provide it.

Others:
There is a 7-Eleven located in the lobby, which is very convenient.

Cons:

ongoing construction works outside the hotel. And not a new or modern hotel.

2026-03-19 • via Nuitee
K
Koko • family_with_children • ca
6
2026-03-09 • via Nuitee
S
Sin • family_with_children • sg
7
2026-03-08 • via Nuitee
D
David • extended_group • au
8
Well priced and located for Shenzhen Station
Pros:

Well priced

Cons:

Access hard from the station unless you knew the shortcut. Perhaps a map on booking would help.

2026-03-05 • via Nuitee
S
Sheng • extended_group • au
6
For that price and location, it is fine for short overnight stays
Pros:

Location

Cons:

Bed too hard

2026-03-02 • via Nuitee
P
Piotr • couple • pl
10
Super hotel na przejściu granicznym z HongKong
Pros:

Bardzo dobry hotel, wygodne łóżka, cichy, na granicy z HongKong. Można przejść na pieszo przez granicę.Widoki z okna na góry- super

2026-03-01 • via Nuitee
J
Jack • family_with_children • au
8
2026-02-26 • via Nuitee
T
Tommy • family_with_children • hk
5
Cons:

在酒店遗失手錶，未找到

2026-02-25 • via Nuitee
A
angelo • solo_traveller • it
7
Pros:

albergo che in passato ha ospitato personaggi famosi, adesso sente il peso degli anni ma rimane dignitoso. A breve distanza dall'ingresso in Hong Kong ( ci si va a piedi ). Di fronte alla stazione dei treni di Shenzhen, utile per fare un giro a Guangzhou. Per la stazione dei treni e della metro bisogna passare un cavalcaferrovia, un po' fastidioso con le valigie.

Cons:

La zona non è proprio centrale ma a breve distanza. La colazione la migliorerei, ci dovrebbe essere la possibilità di prendere noodles senza brodo di carne, la parte dolce non tanto buona, il caffè non buono.

2026-02-25 • via Nuitee
R
Rafal • family_with_children • pl
8
2026-02-24 • via Nuitee
S
Shing Chung • couple • hk
7
2026-02-22 • via Nuitee
C
Chiun • solo_traveller • my
8
Pros:

Not my first time stay in this hotel, seems like it still maintain its qualirlty...

(1) Near, walking distance to HK boarder.
(2) Lobby is grand, 5 stars
(3) Convenient store 24 hours inside Hotel, big plus.

Cons:

(1) the time when we stay, in front of the hotel has block road, so difficult to fund the main entrance of the hotel.

(2) Still some walking distance to MRT, Train station.. walking about 15 - 20 mins.

(3) Less activities during night, not that many Hong Kong resraurants around.

2026-02-14 • via Nuitee
T
Tara • solo_traveller • ca
8
2026-02-09 • via Nuitee