Sure Hotel by Best Western Bordeaux Lac

Hotels
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Sure Hotel by Best Western
8.2 (2888 reviews)
Rue du Grand Barail , Bordeaux , fr

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Clean and friendly staff
Good value for money
Convenient location
Cons:
Dust and maintenance issues
Limited food options on weekends
Some humidity in rooms

Categories

Cleanliness
7.95
Reviews praised the cleanliness but mentioned dust issues.
Service
8.95
Many reviews highlighted the friendly and attentive service received.
Location
8.45
Location was frequently noted as convenient for travel and local attractions.
Room Quality
7.95
General satisfaction with room quality, though some mentioned humidity issues.
Amenities
7.95
Amenities met basic expectations, but some guests noted restaurant closure.
Value for Money
8.45
Good prices for the services offered, but some issues reported.
Food and Beverage
7.45
Mixed ratings due to restaurant unavailability on weekends.
Overall Experience
8.45
Overall a pleasant experience, with some noted shortcomings.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 16:57

Property Description

Scenic Lakefront Location
Nestled next to a picturesque lake in Bordeaux, Sure Hotel by Best Western Bordeaux Lac provides a tranquil retreat.
Modern Comforts and Amenities
Enjoy free Wi-Fi, flat-screen TVs, and well-equipped bathrooms with complimentary toiletries in every room. Indulge in a delicious buffet breakfast and savor French cuisine at the on-site restaurant.
Convenient Facilities and Proximity
Benefit from free private parking, easy access to Bordeaux Casino, and close proximity to Parc des Expositions tram stop. Explore nearby attractions like Bordeaux-Lac Golf Club just a short drive away.
Book now for a relaxing stay with top-notch services and a prime location.

Important information:

Check in is before 23:00. Rooms cannot be guaranteed after this time. If you cannot change your arrival time, please contact the hotel in advance.

Please note that the restaurant is open only from Monday to Thursday evenings inclusive.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BOD

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.2
Based on 2888 reviews
Cleanliness: 7.95
Service: 8.95
Location: 8.45
Room Quality: 7.95
Amenities: 7.95
Value for Money: 8.45
Food and Beverage: 7.45
Overall Experience: 8.45
L
Lynda • couple • fr
8
Good value, quiet, clean and convenient for visiting the city
Pros:

Convenient location in quiet area by the lake though easy connection to city by nearby tram at 5 minutes walk from hotel. Room was beautifully clean and well-equipped. Coffee / Tea in rooms and very usefully a safe. Very quiet at weekend so the bar appeared to be closed as was the restaurant in the evenings. Huge free car park with night gates. Good value for money. Pleasant staff and charming lady who cleans the rooms.

2026-06-05 • via Nuitee
P
Pete • couple • gb
8
Despite lack of restaurant at weekends, it was a comfortable stay
Pros:

Very welcoming staff who were keen to help

Cons:

The restaurant is not open at weekends & when you have been travelling for a good amount of hours, it isn’t ideal having to go out to find somewhere to eat.

2026-06-05 • via Nuitee
B
Brian • couple • gb
9
We’re good value
Pros:

Very clean and excellent location with secure parking

Cons:

For some reason unable to get air con to drop below 23c so a bit warm

2026-06-03 • via Nuitee
M
Marino • solo_traveller • be
8
2026-06-02 • via Nuitee
R
Raimund Stadlmayer • solo_traveller • at
9
2026-06-02 • via Nuitee
A
Assati • solo_traveller • fr
8
2026-06-01 • via Nuitee
O
Ouarda • solo_traveller • fr
10
Pros:

L'accueil très sympathique et agréable.

Cons:

Tout est parfait.

2026-06-01 • via Nuitee
J
Jean-Pierre • solo_traveller • be
8
2026-05-31 • via Nuitee
S
sandrodania • solo_traveller • it
8
Pros:

La struttura è pulita e accogliente. Nessun appunto è da fare.
Haun parcheggio interno gratuito.
Il rapporto qualità prezzo è ottimo.

2026-05-31 • via Nuitee
M
mariacristina • solo_traveller • it
8
Pros:

La camera pulita e luminosa

2026-05-30 • via Nuitee
I
Isabelle • family_with_children • es
2
Horrible
Pros:

Proximité avec notre événement

Cons:

La propreté de la chambre . Table de nuit pas nettoyé du client précédent tâche collante .
Vmc douche sale
l eau de la douche propulsé de la douche très dangereux quand vous en sortez
Drap troué
Clim qui coule quand on ouvre la porte j ai pris une douche
Clim bloqué a 23 ...chauffage alors que dehors c était la canicule.
Impossible de fermer la fenêtre car le loquet est en haut
Femme de ménage qui tel a sa famille en faisant le ménage
Petit dej tres médiocre personnel de cuisine qui vient en salle remplir les plats qu on est obligé demander sans filet sur la tête alors que il a les cheveux long .
Première fois que je vois dans un hôtel la viennoiserie présentais surface plaque de cuisson
Œuf brouillé froid bacon froid pas de pain confiture et miel avec des choses indéterminées dedans..
La propreté de la salle principale a revoir .
Grosse toile d araignée.
Dessus des arrerations très très salles .sol taché
Personnel habillé comme.il veut on ne sais qui est qui ...

Excuses mensongère de la responsable ...

2026-05-29 • via Nuitee
B
brice • solo_traveller • fr
10
2026-05-29 • via Nuitee
P
PHILIPPE • solo_traveller • fr
8
Bien
Pros:

Personnel pro et sympa.
propreté
Situation géographique super par rapport au parc des expos ou je me suis rendu pour mon travail
Hôtel très calme

Cons:

Les chambres ont petites

2026-05-28 • via Nuitee
L
Louise • family_with_children • pt
9
Great location, friendly staff, good food, perfect for a stopover!
Pros:

The staff were super friendly, facilities good and restaurant very good!

Cons:

The rooms are a little basic but fine for a one night stay!

2026-05-27 • via Nuitee
J
José • solo_traveller • es
5
2026-05-27 • via Nuitee
D
dinis • solo_traveller • fr
10
2026-05-25 • via Nuitee
T
Theo • extended_group • fr
10
Super hôtel et super personnel
Pros:

Le personnel est vraiment au top
Il sont à l’écoute et font tout pour que votre séjour soit au top

Cons:

Rien tout était au top

2026-05-24 • via Nuitee
L
Ludovic • solo_traveller • fr
6
un hotel de passage au prix d’un 5 étoiles
Pros:

c’est un établissement d’étape

Cons:

donc tres cher pour ce que c’est.
et surtout n’arrivez pas la nuit il n’y a pas d’interphone ni au portail ni sur la porte d’entrée

2026-05-24 • via Nuitee
J
Juline • couple • fr
10
Pros:

Le personnelle et le nettoyage parfait

2026-05-24 • via Nuitee
R
richard • couple • gb
7
Would stay again
Pros:

Location

Cons:

AC controls confusing

2026-05-23 • via Nuitee