The Westin Detroit Metropolitan Airport

Hotels
•
Westin
9 (704 reviews)
2501 Worldgateway Place , Romulus , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Helpful staff
Great location
Cons:
Check-in issues
Outdated facilities

Categories

Cleanliness
8.09
Some reviews mention dirty corners and outdated rooms.
Service
9.56
Many positive mentions of helpful staff; however, one check-in experience was notably poor.
Location
10
Excellent location inside the airport, easily accessible.
Room Quality
8.6
Generally comfortable rooms, but some reviews mention outdated features.
Amenities
9.05
Standard quality for this hotel tier.
Value for Money
8.58
Some reviews indicate it may be overpriced for what is offered.
Food and Beverage
8.54
Good restaurant experience noted; however, there were issues with room service.
Overall Experience
9.59
Most experiences were positive, with some critical feedback on specific incidents.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 23:33

Property Description

Convenient Airport Location
Located in the McNamara Terminal of Detroit Metropolitan Wayne County Airport, the Westin Detroit Metro Airport offers a stress-free stay for travelers with its proximity to the airport terminals.

Modern Amenities
Guests can enjoy comfortable accommodations with 42-inch flat-screen LCD TVs, in-room safes, coffee makers, and the option for in-room massage services. The presence of a work desk ensures that guests can stay productive during their stay.

Relaxation and Dining Options
Unwind at the indoor heated pool or dine at the on-site Reflections Restaurant & Lounge. Whether you're traveling for business or leisure, the Westin Detroit Metro Airport provides a convenient and comfortable stay near downtown Detroit attractions.

Experience convenience and comfort at the Westin Detroit Metro Airport - book your stay now!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DTW

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 26 per day.

Location

Guest Reviews

9
Based on 704 reviews
Cleanliness: 8.09
Service: 9.56
Location: 10
Room Quality: 8.6
Amenities: 9.05
Value for Money: 8.58
Food and Beverage: 8.54
Overall Experience: 9.59
L
LI • couple • us
9
2026-03-13 • via Nuitee
C
Carla • family_with_children • us
7
Location can’t be beat- especially for delta travelers
Cons:

Porters at front entrance did not assist us with our luggage when we arrived. My husband had to retrieve the baggage cart himself.

2026-03-13 • via Nuitee
M
Mel • solo_traveller • nz
8
A well located extremely comfortable sleep
Pros:

The best located airport hotel for ease of transiting. Frequent shuttle from the Evans terminal. Super comfortable bed and my room had a nice view over the tarmac.

Cons:

Pricey for a few hours sleep but high standard accommodation.

2026-03-11 • via Nuitee
C
Catherine • couple • us
9
Great!!
Pros:

Next to the airport… Convenient, clean

Cons:

Everything was good

2026-03-10 • via Nuitee
L
Laurie • couple • us
8
2026-03-03 • via Nuitee
M
Mark • couple • us
9
2026-02-27 • via Nuitee
M
Mary • family_with_children • us
9
2026-02-27 • via Nuitee
H
holly • solo_traveller • us
4
The rooms are nice, location very convenient, understaffed, food wretched
Pros:

the room was nice

Cons:

The food is abysmal and so overpriced, the restaurant is understaffed. It was worse food than a Golden Corral but at five star prices.

2026-02-23 • via Nuitee
F
Fabio • couple • gb
5
It was just one night, but it was comfortable and enjoyable.
Pros:

The property was spotless and super well put together!

Cons:

The sole aspect that I found unfavorable regarding the property pertains to the requirement of non-Bonvoy group members to incur additional charges for WiFi services, a practice that appears illogical to me.

2026-02-12 • via Nuitee
K
Karen • couple • us
9
2026-02-11 • via Nuitee
C
caseywV6553BA • Business
2
HORRIBLE Customer Service - Accounting Team (Stephen)
Pros:

I attempted to cancel my reservation (After booking a few hours before) at the Westin Detroit DTW after severe flight delays. When I called to cancel, I was told I wouldn't be charged. Despite that--and despite booking the room only a few hours earlier--the hotel charged me the full amount. As a Titanium Elite member with over 90 nights per year, I expected clearer communication and more consideration. The accounting team (STEPHEN and SHERINE - Didn't list their last name.. Weird, wonder why?) refused to refund the charge, citing mobile check-in (Which apparently activated automatically when I was literally running from Gate to Gate). Disappointing experience and a lack of support for loyal Marriott Guests. This is not good customer service, and expect better support and consideration for uncontrollable situations, regardless of Marriott status.

I will carefully consider my hotel choices as I complete my travel in 2026 and in the future.

2026-01-28 • via Tripadvisor
C
Christina • couple • us
8
Convenient place to stay at the airport. Comfortable room but very limited food options.
Pros:

Location great, cancelled flight and we needed a place to sleep nearby. Very comfortable bed. Delicious breakfast.

Cons:

We arrived at midnight and there was no food available, either in a restaurant or bar and no room service. It had been a very long day of travel with several delays and cancelled flights. We were so hungry when we finally checked in. It was also New Year Eve so we thought for sure the there would be some place to get food.

2026-01-28 • via Nuitee
A
Angie • couple • us
10
Cons:

Our room was VERY cold even when we turned the heat up

2026-01-27 • via Nuitee
H
Heather • couple • us
8
Over valued
Pros:

On the airport.

Cons:

Very expensive. Went for dinner and they only had a buffet. $45 for one person and the hot buffet was cold food. Staff was disorganized and often time there was no plates or serving utensils weren’t with the food.

They have a security check point in the lobby however anyone can use it. Not just hotel guests. A lot of airport employees use it and make the line very long. Plan ahead if you think you can just breeze through. Not the case.

2026-01-27 • via Nuitee
C
Christian • couple • us
10
2026-01-25 • via Nuitee
F
Farhan Tanvir • solo_traveller • gb
1
2026-01-25 • via Nuitee
D
Dillon • solo_traveller • us
1
2026-01-24 • via Nuitee
E
Erika • couple • us
9
2026-01-22 • via Nuitee
C
Cynthia • couple • us
10
Staying there makes a long travel day so much easier
Pros:

Love location

2026-01-20 • via Nuitee
G
Gustavo • family_with_children • us
10
Clutch after delayed and cancelled flights at DTW
Pros:

Amber at the front desk

2026-01-20 • via Nuitee