The Memoir Club, formerly Ambassadors Bloomsbury

Hotels
8.1 (3162 reviews)
12 Upper Woburn Place , London , gb

Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean rooms
Cons:
Noisy surroundings
Issues with restaurant food quality
Small room sizes

Categories

Cleanliness
8.24
Cleanliness mentioned positively in reviews, but some issues noted.
Service
8.71
Staff are super nice and provide helpful service.
Location
8.75
Excellent location mentioned in multiple reviews.
Room Quality
8.2
Rooms are pleasant but some complaints about size and amenities.
Amenities
8.23
Standard amenities, with some issues noted about the coffee machine.
Value for Money
7.69
Perceived as fair but some reviews indicate it should offer more for the price.
Food and Beverage
6.74
Several complaints about restaurant experience and food quality.
Overall Experience
8.21
Generally a nice stay with areas for improvement mentioned.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 15:21

Property Description

Luxurious Rooms and Amenities

Experience comfort and style in our bright, stylish rooms featuring Hypnos mattresses and Nespresso coffee machines. Enjoy complimentary Wi-Fi, mineral water, and toiletries during your stay.

Italian Dining and Chic Bar

Indulge in gourmet Italian cuisine at The Number Twelve Restaurant with views of London streets. Unwind at our chic bar offering a wide selection of cocktails, beers, and wines, along with a snack menu and plasma-screen TV.

Convenient Location

Located in trendy Bloomsbury, our 4-star hotel is a short walk from King’s Cross, Euston, and Russell Square Stations. Explore London's iconic attractions like The British Museum and Madame Tussauds just minutes away.

Book now for a luxurious stay in the heart of London!

Important information:

Pre-Authorization on Arrival - kindly note that the Guest card will be authorized and held for the total estimated amount of the booking and an additional daily amount for incidentals (£50.00 per day with a maximum of £250.00 per stay)Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LHR

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children ages 2 and older are allowed.
    Children 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.1
Based on 3162 reviews
Cleanliness: 8.24
Service: 8.71
Location: 8.75
Room Quality: 8.2
Amenities: 8.23
Value for Money: 7.69
Food and Beverage: 6.74
Overall Experience: 8.21
P
paul solo_traveller nl
9
Wonderful hotel in a great location
Pros:

The hotel itself and location

2026-04-11 via Nuitee
Елена family_with_children ua
10
2026-04-11 via Nuitee
A
Adam solo_traveller gb
8
2026-04-11 via Nuitee
J
Joe couple gb
8
Pros:

Check in ease, helpful staff

Cons:

Lift was faulty, appeared to be having issues during our stay. Bed was uncomfy

2026-04-10 via Nuitee
C
Carl solo_traveller gb
9
2026-04-10 via Nuitee
M
Matthew couple gb
7
Pros:

Great location, perfect for early Eurostar connection

Cons:

Room far too hot. Aircon didn’t do anything. Winter weight duvet, so poor night’s sleep but otherwise not a bad room. Very small.

2026-04-10 via Nuitee
A
Alan couple gb
9
Pros:

Breakfast was very good

2026-04-10 via Nuitee
S
Shahzada couple pk
6
2026-04-10 via Nuitee
A
Amanda solo_traveller gb
10
Great location
Pros:

Third time staying here its the perfect location so handy getting to everything. The staff are friendly and the breakfast is lovely.
Rooms are really nice too.
We shall continue to book here for our annual London trip.

Cons:

For the price of the room, the bathroom lets it down a little. A lot of water limescale on show that makea it feel less like a 4 star hotel and some rough tiles on the shower floor but its not enough to put us off I just think for the hotel ita something that could be looked at improving.

2026-04-10 via Nuitee
D
Darren solo_traveller gb
8
2026-04-10 via Nuitee
L
Lindsey couple gb
10
2026-04-09 via Nuitee
K
Kathryn couple gb
9
City break
Pros:

Location was excellent. Very quiet but very central. Beds and pillows extremely comfortable. Clean, modern and everything you need for a short city break.

Cons:

No fridge/mini bar

2026-04-09 via Nuitee
D
Dilan couple gb
7
The stay was lovely but what happened later was unacceptable, there is a lost a found for a reason. I lost valuable stuf
Pros:

The room was nice and comfortable, plus the location was a bonus.

Cons:

We had forgotten something in the room after we checked out and left the city for a couple pf days. After i went back to check and they said it was not there where 100% it was in the room. As all my belongings where taken from the hotel into my car and came back with my car so there is no other place it was left behind. The staff at reception although i know its not there fault could of been more compassionate. The housekeeping either didnt do a good job checking the room before another guest stayed or i dont want to be so forward but it was 100% in the room. And i told the staff the exactly location of my stuff in the room so they do need to have a talk with there staff. Its not acceptable for people’s belongings to disappear.

2026-04-09 via Nuitee
G
GEETA RUSO couple ae
5
For the price we paid Over all it was a really cramped room but since it was just one night we managed but I would not s
Pros:

The location was ideal for
Me as it is very near to Kings Cross station and also Euston station

Cons:

The room was very small unlike the pictures provided so that was misleading .
Safe was not working
Bathroom was also tiny
Pillows were not comfortable
There is no cupboard in the room or any space for luggage
The twin beds are single beds
Breakfast was good though and staff were very friendly .

2026-04-08 via Nuitee
S
Sophie family_with_children fr
8
Très bon séjour au Memoir Club.
Pros:

Très bel hôtel situé à côté de la gare du Eurostar ce qui est très pratique. Un service de consigne à bagages est proposé gratuitement pour les clients de l’hôtel. Très pratique le jour du départ. Les chambres sont très propres mais très petites. Salle de bain vraiment exiguë. Beau petit déjeuner un peu cher (24£). Cet hôtel est juste à côté du British Museum.

Cons:

Les chambres sont très petites ainsi que les salles de douche.

2026-04-08 via Nuitee
Z
Zsaklin couple hu
10
Pros:

The location, the clean room and kind staff.

Cons:

The bed could be a bit wider

2026-04-07 via Nuitee
L
Luigi Ventruto couple it
10
2026-04-07 via Nuitee
M
Meschal couple gb
10
انصح به
Pros:

المكان والنظافه والسعر مناسب والموظفين تعاملهم ممتاز

2026-04-06 via Nuitee
C
Crispin couple gb
8
Great location, nice staff.
Pros:

Great location, very friendly and helpful staff. Spacious restaurant with good food. Smart TV was large and very nice, though the 'fixed' max volume was still too low for quality sound meaning we needed subtitles.

Cons:

Room was smaller than I was expecting - felt a little cramped around the end and one side of the bed. Bathroom was v small and sort of a wet room, but not really; shower unit doesn't have full closed door so some of the bathroom floor outside the shower gets rather wet.

2026-04-05 via Nuitee
D
Dean solo_traveller gb
3
Bad experience
Pros:

Location

Cons:

I was told a room on level 6 until they discovered I booked through booking.com and was placed on the 1st floor with a shockingly bad view and no fridge in the room!!!

2026-04-05 via Nuitee