Hyannis Plaza Hotel

Hotels
7 (1246 reviews)
662 Main Street , Hyannis , us

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Nice rooms
Helpful staff
Convenient location
Cons:
Cleanliness issues
Amenities not meeting expectations
Cold water in jacuzzi

Categories

Cleanliness
5.83
Multiple reviews mentioned issues with cleanliness, including dirty rooms and poor jacuzzi maintenance.
Service
7.8
Guests noted helpful staff and good service, particularly in handling issues.
Location
8.34
Convenient location with walkable distance to stores and restaurants was frequently praised.
Room Quality
6.79
Rooms were described as nice, but some mentioned outdated features and a need for improvements.
Amenities
6.32
Amenities had mixed reviews; some guests were disappointed with the jacuzzi and lack of a microwave.
Value for Money
7.28
Generally perceived as good value, though some felt they did not receive what they paid for.
Food and Beverage
6.83
No specific mentions, rated as 'Standard quality for this hotel tier'.
Overall Experience
6.8
Reviews indicate a mix of experiences, with some positive and negative elements.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 14:30

Property Description

Luxurious Accommodations
Indulge in comfort and style at Hyannis Plaza Hotel, where certain units feature cozy seating areas and superior rooms boast spa baths or hot tubs. Each room is equipped with a private bathroom and a flat-screen TV for your entertainment.

Convenient Location
Situated just 1.6 km from the ferry to Martha's Vineyard and Nantucket, our hotel offers easy access to nearby attractions such as Hyannis Harbor, beaches, shops, and restaurants. Explore the best of Hyannis with everything just a stone's throw away.

Exceptional Service
Our dedicated 24-hour front desk staff is always ready to assist you, ensuring a seamless and enjoyable stay. Experience warm hospitality and top-notch service throughout your time at Hyannis Plaza Hotel.

Experience luxury, convenience, and exceptional service at Hyannis Plaza Hotel. Book now for an unforgettable stay!

Important information:

Please contact the property in advance of your stay to check the availability of dog-friendly rooms.

When traveling with pets, please note that an extra charge of USD 25 per pet, per night applies.

Please note that the property can only accommodate dogs with a maximum weight of 27 kg or less.

Please note that a maximum of one dog is allowed per room.

Please note that dogs must be kept on a lead while in public areas of the property.

Please note that dogs cannot be left unattended in the room.

Please note that dogs are not permitted near the outdoor pool.

Please inform the property in advance of your stay or at check-in if you plan to bring a dog.

Please note that this property can accommodate dogs but will not accommodate other types of pets.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: HYA

Location

Guest Reviews

7
Based on 1246 reviews
Cleanliness: 5.83
Service: 7.8
Location: 8.34
Room Quality: 6.79
Amenities: 6.32
Value for Money: 7.28
Food and Beverage: 6.83
Overall Experience: 6.8
S
Sara couple us
9
2026-08-08 via Nuitee
S
Stephanie couple ca
10
2026-08-07 via Nuitee
A
Abigail solo_traveller us
1
Give me a goddamn refund.
Pros:

Literally nothing lol. Worst experience of my life and they won't even give me a refund.

Cons:

Everything. I only spent 15 minutes there before I turned around and left. The whole place was awful, made me feel unsafe, it wasn't clean, there was BLACK MOLD in the air con unit (which was also duct taped to the wall), the closet door was broken, the floors were sticky, the mirror was broken... I could go on and on. Also the door to the building was broken so it didn't lock, and as a solo female traveler - hell no!!! There was also some guy pestering me about if I was alone and what room I was in. Staff was just hanging around outside when I came, and when I told them I was leaving the guy just was like okay, didn't care, didn't offer another room or to try and make things right. He just acted as if this was a completely normal response. 0/10 do not come again!!!

2026-08-07 via Nuitee
V
Vitoria solo_traveller us
8
2026-08-07 via Nuitee
A
Angel couple us
8
2026-08-06 via Nuitee
A
Abigail family_with_children us
2
I would never stay here again
Pros:

The location was good

Cons:

The hotel is super run down and did feel clean

2026-08-06 via Nuitee
C
CANDIDO couple us
3
Uncomfortable
Pros:

Nothing

Cons:

Smoke detector hanging, plugs all mixed up with the switches , lose or hanging outlets and covered with scotch tape, not enough towels. 4 Little smelly pillows for king bed. Broken screens on windows. Hot tub jets spit out scum. Difficulty opening outside door. Very poor cleaning and maintenance. Will not return. Very disappointed. Hyatt hotels should remove their name from this hotel.

2026-08-05 via Nuitee
C
Charles solo_traveller us
8
very pleased with my stay.
Pros:

my stay was excellent. Stayed here before and the staff was more than accommodating. I have booked a stay again this summer.

Cons:

no issues at all.

2026-08-05 via Nuitee
D
Douglas solo_traveller us
7
Cons:

Asked for ground floor said not avlablea

2026-08-03 via Nuitee
A
Amanda couple us
10
2026-08-03 via Nuitee
D
Dawn couple us
8
Much better than expected.
Pros:

The refrigerator wasn't the usual small cube! Actually, had room for our stuff! Room was larger than expected. Bed was very comfortable. 1st floor was nice. After reading some really bad reviews, we were pleasantly surprised that it was overall very clean.

Cons:

Couldn't pinpoint what it was or where it was coming from, but there was a very unpleasant odor in the entryway inside the room between the bathroom door & closet. Dog? Human? It was gross but thankfully wasn't in the main area. I believe I had asked for a room that didn't allow dogs to stay but not sure if that was the smell. I would have preferred a hotel wide no dog policy. Microwave in the room would have been helpful to heat up leftovers.

2026-08-03 via Nuitee
P
Pandolfini couple us
6
Pros:

Easy parking and good pool as well as working ice machines

Cons:

Spa tub was beat down, sink was leaking and pressure control on shower was missing/broken, drain for spa tub in the room above was leaking through the service hatch in the ceiling and woke me up with water dripping everywhere

2026-08-03 via Nuitee
V
Vagner couple us
7
2026-08-03 via Nuitee
J
Jeudson couple au
1
Poderia ter sido bem melhor.
Pros:

Localização,tamanho do quarto

Cons:

Buracos queimados de cigarro no forro de cama,banheira recém pintada mas com mau qualidade na pintura,a fechadura da porta não funcionou e ficamos no corredor de madrugada,depois de ter ido 3 vezes na recepção e eles apenas tentarem arrumar por lá msm e não dá certo,funcionários mau educados principalmente oque fez nosso check in,já estive aqui outras vezes e foi melhor doque essa experiência.

2026-08-02 via Nuitee
K
Kimberly couple us
5
2026-08-02 via Nuitee
D
Douglas solo_traveller us
10
2026-08-02 via Nuitee
P
Patrick couple us
6
Pros:

Location was perfect.

2026-07-25 via Nuitee
L
Lines solo_traveller us
8
Pros:

Everything was walking distance. Restaurants, shops etc...

Cons:

They should have microwaves either in each room or at least 1 microwave per floor or per building so people don't have to walk all the way to the lobby. By the time you go back to your room, the food is cold again. Also no chairs to sit on. Only a bed and jacuzzi. Folding chairs can work if not enough room cause of the jacuzzi

2026-07-25 via Nuitee
S
Solo solo_traveller us
10
2026-07-22 via Nuitee
A
Ana solo_traveller us
10
2026-07-21 via Nuitee