Hotel Playa Mazatlan

Best location along the strip. Walking distance to numerous restaurants, stores, the malecon. Beautiful beach you can walk for miles. The food is fantastic if you go to the Italian or Mexican restaurant. The sushi beach snack bar is also fantastic! However, the buffet is absolutely disgusting. I have traveled throughout Mexico and Cuba and this resort had the worst food I have ever encountered. I would be emberrased serving this food in a 4 star resort. Resort could also be cleaner. Pool decks were dirty and I saw floating bandaids in the pool.

Good:
The hotel has 4–5 swimming pools with different temperatures, which is a big plus. There is a great shallow pool with warmer water that’s perfect for younger kids. The location is excellent, and the beach is very nice.

Not so good:
Cleanliness is a serious issue. Don’t expect towels or bedding to be properly clean.
The food is very mediocre, especially for a resort. Breakfast is extremely disappointing: there is no egg station at all (this is the first time I’ve seen this after staying in more than 40 hotels worldwide). Only boiled eggs and cold scrambled eggs are available, with no bacon. The bread is shockingly bad — always stale and almost inedible. In my 20 years of traveling, I’ve never encountered bread this poor. The coffee is also terrible, which is surprising for Mexico; it tastes like old leftovers that should have been thrown away hours earlier.
Dinner is just as bad. In addition to the bread issues, the meat and seafood are the lowest quality I’ve ever seen at a hotel. It honestly feels like the buffet is being served leftovers from another restaurant from the previous day.
Overall:
Seriously, do not book this place unless you plan to eat outside the hotel for most meals.

Was assigned room 210, huge balcony, perfect view! A few heated pools, great for the kids. Beach is awesome, I doubt you’ll find a better location. Service has been good too. A great place for the family!

👍 The Good
Property Aesthetics: Old but beautiful architecture, rock work, and lush plants give the grounds a unique and charming character.

Buffet Food & Dining: Solid and varied, always found something enjoyable. The oceanfront buffet areas are lovely.

Ocean/Beach: The highlight of the trip; absolutely loved playing in the waves. The beach itself is beautiful (when the music is off).

Recreational Facilities: Awesome volleyball area and a lot of swimming pools are available.

Cenotes: Cenotes are incredible and a major enjoyment point.

👎 The Bad & Inconveniences (Major Issues)
Noise Level: Extremely loud Banda music on the beach from ~1 pm to 6 pm, making beach relaxation nearly impossible.

Game Area Rules: Restrictive rule against children using the pool table (even with an adult, in a non-alcohol area), which was frustrating and a big disappointment.

👎 The Bad & Inconveniences (Minor Issues & Observations)
Specialty Restaurants: Underwhelming and not memorable; did not add much value over the buffet.

Children's Facilities: The kids' club was closed, which was a minor disappointment.

English Proficiency: Some staff members struggle with English, occasionally making communication challenging.

Entertainment: Main pool entertainment is entirely in Spanish, limiting participation for non-Spanish speakers.

Nice and family place. I recomeded this place.
Check in and check out was faster it's excellent.
The fotos is good in ocacions excellent.
In general the experiencia en this hotel was wonderful.

Vission on the balcony in the morning the best 1 night only some inprovment. Coffee needs creamer bigger cups l and lids showers suck nowhere to have shampo but on thr floor accomedatons beed higher end inprovment

The hotel rooms, pools and beach were all good. The noise from the bands playing on the beach from midday to late evening was awful.

Great staff, clean room, great ocean view, definitely recommend and would stay here again. Right in the center of everything

Everyone was very excellent and the employees where very helpful and very respectful and the rooms are very clean the housekeepers are very kind and helpful the activity are very fun for my family.

Great location near the Malecón and on the beach. Fantastic staff, very clean, great pool area with many options. We did all inclusive which was nice, however only one main restaurant is open each night, as well as the buffet. No option to choose to eat at whichever restaurant you want, and you must make reservations by 11am. We were under the impression that there were many restaurants to choose from during our stay. This was not the case.

Hotel staff doesn’t help with food options. The food is terrible at most places at this resort. The hotel is in a perfect location but it is old and needs a makeover. Will not return because the food quality is really bad and to get anything at all you stand and wait in long lines.

Family-Friendly , Beach Acess, plenty of dining options all within walking distances!

The beach

Awesome 👌 we will come back for sure love it

We had such a wonderful stay at Hotel Plaza Mazatlán! The property itself was beautiful, with stunning architecture that gave it so much charm and character. Its central location made everything so convenient—we could easily walk to shops, dining options, and plenty of local attractions. The beach and the boardwalk were just a short walk away, which made exploring the city even more enjoyable.

The staff were absolutely amazing—always friendly, welcoming, and willing to help with anything we needed. They kept the property spotless, and we truly appreciated the care and attention to detail. A special thank you to Olga, who took such wonderful care of our room each day and made our stay feel even more comfortable.

Transportation was never an issue either; right outside the property we always found friendly and affordable options to take us to nearby areas that were just as beautiful and fun to visit. The food choices were fantastic, offering a variety of cultural flavors, but the seafood in particular was absolutely outstanding—we couldn’t get enough!

We were completely enamored with Mazatlán and truly enjoyed every moment of our stay. We’re already looking forward to visiting this vibrant city and staying at this hotel again. Highly recommended!

Food is less than okay. We will definitely not go back.

Worst food ever! Rooms nees to be renovated, no refrigerated air its only like a master cool, hotel has rats we saw one

Very run down and not clean.

Center of everything

Check in not so great