Holiday Inn Chicago Nw Crystal Lk Conv Ctr by IHG

Hotels
•
Holiday Inn Hotels & Resorts
8.4 (492 reviews)
800 South Route 31 , Crystal Lake , us
+1 815-477-7000

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Professional staff
Clean rooms
Ideal location for events
Cons:
Garbage under the bed
High breakfast cost
Some amenities out of order

Categories

Cleanliness
8.08
Mixed sentiment; some reviews mention cleanliness positively, while others note garbage under the bed.
Service
8.75
Generally positive, with many reviews praising the attentiveness and professionalism of the staff.
Location
8.59
Positive sentiment; well-located for guests traveling from Chicago or the northwest suburbs.
Room Quality
8.34
Overall positive, but mentioned thin walls and a high price for breakfast.
Amenities
8.57
Acknowledged for decent amenities; some equipment in the fitness center was out of order.
Value for Money
8.03
Value perception impacted by high breakfast costs; other aspects positively noted.
Food and Beverage
8.28
Positive sentiment about food during events, but breakfast service noted as needing improvement.
Overall Experience
8.55
Strong overall experience with multiple recommendations for events and stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 07:14

Property Description

Indulge in Comfort and Convenience

Luxurious Accommodations: Each room at Holiday Inn Chicago Nw Crystal Lk Conv Ctr features Cable TV, a coffee machine, and a private bathroom with complimentary toiletries.

Dining with a View: The Three Oaks Lodge Restaurant not only offers delicious American cuisine for breakfast and dinner but also stunning views of Acorn Lake.

Relax and Unwind: Take a dip in the indoor pool, work out at the fitness centre, or simply unwind at the Three Oaks Lounge with your favorite drink.

Book your stay at Holiday Inn Chicago Nw Crystal Lk Conv Ctr now to experience a perfect blend of relaxation and convenience.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ORD

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

8.4
Based on 492 reviews
Cleanliness: 8.08
Service: 8.75
Location: 8.59
Room Quality: 8.34
Amenities: 8.57
Value for Money: 8.03
Food and Beverage: 8.28
Overall Experience: 8.55
M
Matthew • couple • us
5
No handicap parking
Pros:

Beautiful once you got inside.

Cons:

Motorcycles blocked the check in area and took up the handicap spots.

2026-08-04 • via Nuitee
A
asioe2026 • Solo travel
10
A Memorable Stay in Crystal Lake
Pros:

I really enjoyed staying here for a few nights. The room was clean every day, the bed was incredibly comfortable, and the location made it easy to explore Crystal Lake. I would happily return.

2026-07-28 • via Tripadvisor
N
NorthStar57263467695 • Family • Granger, Indiana
10
Great stay
Pros:

The staff had been very accommodating while we were there! It was very clean and a great place to stay, close to tons of restaurants.

2026-07-26 • via Tripadvisor
L
levimP8581RO • Family
10
The Perfect Place for a Family Trip
Pros:

Our family had a fantastic stay. The kids loved the indoor pool, and we appreciated the clean family-friendly environment. The staff always greeted us with a smile and made us feel welcome.

2026-07-24 • via Tripadvisor
C
Cruiser25629278704 • Solo travel
10
A Wonderful Stay from Start to Finish
Pros:

This hotel exceeded my expectations. My room was spacious, the Wi-Fi worked perfectly, and I appreciated the free parking. The restaurant served a delicious breakfast, making it easy to start the day.

2026-07-21 • via Tripadvisor
6
672customc • Solo travel
8
Good
Pros:

The only complaint is the light switches are black you can't see the switch to turn the light on

2026-07-16 • via Tripadvisor
W
W5747UXthomaso • Family
10
A Quiet, Clean, and Welcoming Stay
Pros:

We stayed here while visiting family in Crystal Lake and couldn't have asked for a better experience. The hotel was quiet, clean, and conveniently located near restaurants and shopping. Everyone on the staff was friendly and welcoming.

2026-07-14 • via Tripadvisor
V
Vincent • couple • us
8
2026-07-11 • via Nuitee
K
K4420DLjosephc • Solo travel • Los Angeles, California
10
Smooth Check-In and Outstanding Hospitality
Pros:

I had a wonderful stay at this hotel during a weekend trip. The room was spotless, the bed was very comfortable, and the staff made check-in quick and easy. The indoor pool was a great way to relax after a busy day. I'd definitely stay here again.

2026-07-08 • via Tripadvisor
K
Katrina • couple • us
9
2026-07-07 • via Nuitee
T
Terry • couple • gb
9
This was an emergency stay as our son’s air con had gone down at 34deg so alternate accommodation was needed for two nig
Pros:

Spacious rooms , very clean with good quality toiletries and a large comfy bed.

2026-07-04 • via Nuitee
B
Berglund • solo_traveller • se
9
Pros:

Det var väldigt städat, snyggt och rymligt.

Cons:

Frukosten var i dyraste lager och tog lång tid att få.

2026-06-30 • via Nuitee
K
kristies373 • Business
10
Delightful experience
Pros:

Leo was wonderful and helpful at Three Oaks. The food was delicious.

2026-06-26 • via Tripadvisor
C
Colleen • extended_group • us
10
Pros:

Breakfast was expensive

2026-06-19 • via Nuitee
O
Oliver • solo_traveller • us
7
Pros:

The breakfast was excellent , many choices

Cons:

The cleanliness of beds , make sure you check all your sheets found bedbugs in one bed

2026-06-14 • via Nuitee
O
Omar • couple • it
6
2026-06-13 • via Nuitee
S
Scott • couple • us
9
2026-06-12 • via Nuitee
D
DAVID • extended_group • us
8
I have stayed here multiple times, and have always been impressed with the staff's helpfulness.
Pros:

A little disappointed that the breakfast buffet was not available.

2026-06-11 • via Nuitee
M
Matthew • couple • us
7
Good Food, Cozy, Overpriced for the Quality of the room!!
Pros:

Easy to get to and from Hotel to URW Automotive!!

Cons:

Our Room was pretty wore out Need’s Remodeling!!

2026-06-08 • via Nuitee
P
Pegdwende Lionel • couple • us
9
2026-06-06 • via Nuitee