Holiday Inn & Suites Manila Galleria by IHG

Hotels
•
Holiday Inn Hotels & Resorts
8.3 (1065 reviews)
One Asian Development Bank Avenue , Manila , ph

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Nightclub
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Spacious rooms
Good location
Pleasant staff
Cons:
Cleanliness issues
Limited amenities
High prices

Categories

Cleanliness
7.76
The carpet in the corridors was noted as not clean, which brings the cleanliness score down.
Service
8.93
Pleasant staff and quick response times received positive mentions despite some service issues during check-out.
Location
9.07
Multiple reviews mentioned the hotel’s good location near malls and safe areas.
Room Quality
8.22
Rooms were spacious, but there were safety concerns regarding the bathtub.
Amenities
8.25
Good gym and breakfast services, but noted that there was no spa available.
Value for Money
7.21
Concerns about perceived expensive pricing and issues with miscommunication regarding charges.
Food and Beverage
8.26
Breakfast buffet was noted as good, though limited options were outside the hotel.
Overall Experience
8.73
Despite some issues, guests found the stay overall acceptable with good facilities for families.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:07

Property Description

Convenient Location and Shopping Access

Located in the heart of Ortigas Commercial District, Holiday Inn Manila Galleria offers direct access to Robinsons Galleria Mall, making it a shopper's paradise. Explore nearby attractions such as Shangri-La Plaza and SM Megamall, all within a short distance from the hotel.

Luxurious Rooms and Dining Experience

Indulge in comfort with well-equipped rooms featuring modern amenities like flat-screen TVs, minibars, and in-room safes. Start your day with a delicious buffet breakfast at Fab Restaurant, offering a variety of international and local dishes. Unwind at Bar One with refreshing drinks and live entertainment.

Relaxation and Wellness Facilities

Stay active at the fully-equipped fitness center or treat yourself to a rejuvenating massage at the spa. For business travelers, take advantage of the on-site business center. With free parking and a 24-hour front desk, Holiday Inn Manila Galleria ensures a seamless stay experience. Book now for a memorable stay!

Important information:

Please contact the property in advance of your stay to check the availability of pet-friendly rooms.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MNL

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    Children from 13 years old to 17 years old stay for ₱ 1,841.25 per person per night when using an existing bed.
    People 13 years old and over stay for ₱ 1,840.50 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.3
Based on 1065 reviews
Cleanliness: 7.76
Service: 8.93
Location: 9.07
Room Quality: 8.22
Amenities: 8.25
Value for Money: 7.21
Food and Beverage: 8.26
Overall Experience: 8.73
D
Dan Philip Bonsay • family_with_children • ph
8
2026-02-12 • via Nuitee
R
Rieta • couple • ph
10
My stay was perfect
Pros:

Everything

Cons:

Nothing

2026-02-09 • via Nuitee
C
Christian • family_with_children • au
10
2026-01-31 • via Nuitee
D
Darlene • extended_group • hk
8
This is a v good hotel for comfortable sleep and convenient stay. Staff are very friendly and they send you your request
Pros:

The beds are very comfortable and the staff and very attentive. Location is great too!

Cons:

A bit dated with a bit of musty smell when I first came to the room. But it got better later on. Perhaps it’s the carpet. The lighting is also a bit dim.

2026-01-27 • via Nuitee
S
Selby • couple • gb
9
Excellent stay in Makati
Pros:

Comfortable, clean and spacious room (great bed) with excellent gym facilities - directly connected to a large shopping mall. The staff are super friendly and helpful.

Cons:

The area was not very walkable due to large volumes of traffic (main road) and the hallway had a mouldy smell. Otherwise, these were minimal issues.

2026-01-27 • via Nuitee
S
Salazar • family_with_children • ph
7
2026-01-26 • via Nuitee
A
Adrian Hope • extended_group • ph
10
2026-01-24 • via Nuitee
D
deborah • solo_traveller • us
8
Excellent hotel in good location
Pros:

The employees could not be more pleasant, professional and helpful. The rooms are spacious and very comfortable, although the air conditioning throughout the hotel was more like refrigeration. It is freezing cold everywhere.

Cons:

The air conditioning is freezing cold. Much too much.

I also would prefer our soap and bottles of shampoo and conditioner in the bathroom. 11 sits in the bathtub and takes a bath, one cannot reach the containers of liquid soap on the walls, which are too high above and not movable.

Also, the hair dryers need to be replaced with hairdryers with more power.It takes an extraordinarily long time to dry long, thick hair with those hairdryers. They have no power.

2026-01-24 • via Nuitee
V
Victa • family_with_children • au
9
Pros:

Good service and very helpful staff and

Cons:

Nothing

2026-01-20 • via Nuitee
J
Jay • couple • ph
8
2026-01-20 • via Nuitee
D
deborah • solo_traveller • us
10
2026-01-20 • via Nuitee
R
Rowena • couple • ph
7
Pros:

It’s strategically located. It’s near the malls, shops.

Cons:

Amenities should be upgraded. Elevator is slow

2026-01-18 • via Nuitee
A
Anju • extended_group • au
7
2026-01-16 • via Nuitee
A
April Shereen • family_with_children • ph
10
Mich the reception deserves a raise! She was very nice, helpful and delivered the best customer service to us. She was a
Pros:

Spacious and vert clean room

2026-01-15 • via Nuitee
F
Federico • couple • ph
8
Super happy . Value for money
Pros:

Design

Cons:

Pillows

2026-01-14 • via Nuitee
Y
Yasmine • family_with_children • us
6
Pros:

The location was good. And the staff was respectful and friendly.

Cons:

We booked two rooms at this hotel, although the rooms were nice and clean, both rooms had a distinct and strong musty smell that lingered throughout our stay.

2026-01-12 • via Nuitee
M
Mhelaney • family_with_children • au
1
Very dissatisfied
Pros:

The receptionist on our second day is much more polite than when we've check in.

Cons:

Most of it from the start, the receptionist at the check in didn't explain much about house cleaning nor the parking.
It was approx 2am when we check in and was already exhausted, step into the room to see that it looks like the room hasn't been clean in ages.
There was a little hair and stain on the carpet, the bed sheet is a bit wet and I don't believe it has been change.
Called the house keeping the next day and they had change the bed sheet. The cleaner is polite but I dont know if its just the carpet or they just dont do carpet cleaning at all.
There was additional stain on the carpet as well.
Location is great,however its the cleanliness who let us down. Will I stay to this hotel again? Probably not! Will I recomend it to anyone? Absolutely not!

2026-01-12 • via Nuitee
C
C4173DWleeo • Business
10
Love the Gallery Bar
Pros:

Judith , Allan and Che give excellent service and a joy to talk to. I come by almost every evening for a cold beer. It’s the best place in the hotel!

2026-01-10 • via Tripadvisor
G
Geruel • family_with_children • au
9
Great start to our family holiday 😀
Pros:

Location, room was very spacious, good gym, good breakfast and awesome service 👌

2026-01-09 • via Nuitee
S
Susan • family_with_children • ke
8
Good
Pros:

Pleasant staff. Room size and location of hotel in a nice, safe area.

Cons:

The carpet in the corridors was not clean especially at the corners.
Housekeeping did not put a shower cap etc but were quick to respond.
I wanted to check out at 4pm because my flight was at night. They declined and said I would have to pay for an extra day. Customer service should be above and beyond money . An extra 3 hours ! Yet people were checking out. It is not as if they lacked rooms. That was extremely disappointing.
No spa ( steam, jacuzzi or sauna)

2026-01-08 • via Nuitee