Holiday Inn & Suites Manila Galleria by IHG

Hotels
•
Holiday Inn Hotels & Resorts
8.3 (1065 reviews)
One Asian Development Bank Avenue , Manila , ph

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Nightclub
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Spacious rooms
Good location
Pleasant staff
Cons:
Cleanliness issues
Limited amenities
High prices

Categories

Cleanliness
7.76
The carpet in the corridors was noted as not clean, which brings the cleanliness score down.
Service
8.93
Pleasant staff and quick response times received positive mentions despite some service issues during check-out.
Location
9.07
Multiple reviews mentioned the hotel’s good location near malls and safe areas.
Room Quality
8.22
Rooms were spacious, but there were safety concerns regarding the bathtub.
Amenities
8.25
Good gym and breakfast services, but noted that there was no spa available.
Value for Money
7.21
Concerns about perceived expensive pricing and issues with miscommunication regarding charges.
Food and Beverage
8.26
Breakfast buffet was noted as good, though limited options were outside the hotel.
Overall Experience
8.73
Despite some issues, guests found the stay overall acceptable with good facilities for families.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:07

Property Description

Convenient Location and Shopping Access

Located in the heart of Ortigas Commercial District, Holiday Inn Manila Galleria offers direct access to Robinsons Galleria Mall, making it a shopper's paradise. Explore nearby attractions such as Shangri-La Plaza and SM Megamall, all within a short distance from the hotel.

Luxurious Rooms and Dining Experience

Indulge in comfort with well-equipped rooms featuring modern amenities like flat-screen TVs, minibars, and in-room safes. Start your day with a delicious buffet breakfast at Fab Restaurant, offering a variety of international and local dishes. Unwind at Bar One with refreshing drinks and live entertainment.

Relaxation and Wellness Facilities

Stay active at the fully-equipped fitness center or treat yourself to a rejuvenating massage at the spa. For business travelers, take advantage of the on-site business center. With free parking and a 24-hour front desk, Holiday Inn Manila Galleria ensures a seamless stay experience. Book now for a memorable stay!

Important information:

Please contact the property in advance of your stay to check the availability of pet-friendly rooms.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MNL

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    Children from 13 years old to 17 years old stay for ₱ 1,841.25 per person per night when using an existing bed.
    People 13 years old and over stay for ₱ 1,840.50 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.3
Based on 1065 reviews
Cleanliness: 7.76
Service: 8.93
Location: 9.07
Room Quality: 8.22
Amenities: 8.25
Value for Money: 7.21
Food and Beverage: 8.26
Overall Experience: 8.73
M
Melissa Mari • family_with_children • ph
10
Pros:

Good location. Connected to the convention area and the mall.

Cons:

Breakfast can be improved.

2026-03-03 • via Nuitee
M
Marissa • family_with_children • au
9
Great Vacation
Pros:

Location and staff

Cons:

Old hotel that needs refurbishment

2026-03-02 • via Nuitee
E
emgiee1976 • family_with_children • au
7
Pros:

Location and value

Cons:

The drain in the bath tub drains very slow and we can't use the bath tub as well since there's no drain stopper.

2026-03-01 • via Nuitee
M
Muzaffer • family_with_children • tr
10
Manila da kalmak için harika bir seçim
Pros:

Herşey mükemmeldi..Konumu,personeli,açık büfe kahvaltısı ve temizliği ve 4.kattan Robinson mall girişi kusursuzdu..

2026-03-01 • via Nuitee
D
Dmitri • family_with_children • ee
8
2026-02-27 • via Nuitee
B
Brian • solo_traveller • us
10
2026-02-26 • via Nuitee
R
Rosalie • solo_traveller • ph
10
excellent short stay
Pros:

Very neat and clean, very accessible, great staff, great food

Cons:

none

2026-02-26 • via Nuitee
M
MATEA • family_with_children • us
9
2026-02-25 • via Nuitee
R
RonnyMir • Business • Clark Freeport Zone, Pampanga Province, Central Luzon Region, Luzon
8
Over all, very good stay.
Pros:

The rooms are very nice, clean and comfortable.
The elevators might take long time waiting.
The food in room service was ok, no more than that.
The launch nice and quiet with great service.
The location wonderful- there is direct access from the hotel to the mall.

2026-02-17 • via Tripadvisor
D
Dan Philip Bonsay • family_with_children • ph
8
2026-02-12 • via Nuitee
R
Rieta • couple • ph
10
My stay was perfect
Pros:

Everything

Cons:

Nothing

2026-02-09 • via Nuitee
4
441randallc • Family
2
Inadequate Complaint Handling, Lack of Empathy, and Equal Guest Treatment -
Pros:

C/o: Karlyn Ann Bonnevie.
Holiday In Manila Galleria

Inadequate Complaint Handling, Lack of Empathy, and Equal Guest Treatment -

Upper management should have taken a more objective, accountable, and brand-aligned approach in addressing my complaints. To begin with, the response I initially received appeared to be a standard hotel email template rather than a personalized and thoughtful reply. It did not include even a basic apology, nor did it reflect a genuine understanding of the concerns I raised or how the experience affected me as a guest. This lack of empathy was disappointing and made it feel as though my situation was not fully reviewed or understood.

Furthermore, despite a considerable amount of time having passed since my departure, I have not received any call, explanation, or formal feedback regarding the outcome of the investigation. The absence of follow-through and meaningful communication reflects a serious lapse in guest relations and complaint handling procedures.

More concerning is the strong impression that my complaint may not have been treated with the same seriousness because my stay was booked under a friends-and-family rate. I would like to emphasize that regardless of the rate applied, I was still a paying guest of the hotel. Discounted or promotional rates do not diminish a guest’s right to proper service, respect, fair treatment, or effective service recovery. Any deviation from this principle contradicts standard hospitality practices and undermines brand integrity.

Lastly, no form of compensation, goodwill gesture, or remedial action was offered to acknowledge or address the inconvenience and dissatisfaction I experienced during my stay. This further reinforces the perception that my concerns were disregarded rather than objectively reviewed.

In light of the above, I formally request:• A written explanation of the findings and outcome of the investigation• Clarification on your policy regarding complaint handling for guests under discounted rates• Appropriate compensation or corrective action in line with brand service recovery standards

I trust that this matter will now be reviewed with the seriousness, fairness, and empathy it deserves, and I expect a formal response within a reasonable timeframe.

2026-02-04 • via Tripadvisor
C
Christian • family_with_children • au
10
2026-01-31 • via Nuitee
E
Ewr01 • Couples • The Woodlands, Texas
10
Always a great stay!
Pros:

We stay at the Holiday Inn Galleria whenever we’re in the Pasig / Mandaluyong area. We receive consistently excellent service from the lounge staff, especially Cris, Justin and Arjay. They take great care of us all day — always attentive, friendly, and professional. Their warm and reliable service truly makes our stay more enjoyable.

2026-01-27 • via Tripadvisor
D
Darlene • extended_group • hk
8
This is a v good hotel for comfortable sleep and convenient stay. Staff are very friendly and they send you your request
Pros:

The beds are very comfortable and the staff and very attentive. Location is great too!

Cons:

A bit dated with a bit of musty smell when I first came to the room. But it got better later on. Perhaps it’s the carpet. The lighting is also a bit dim.

2026-01-27 • via Nuitee
S
Selby • couple • gb
9
Excellent stay in Makati
Pros:

Comfortable, clean and spacious room (great bed) with excellent gym facilities - directly connected to a large shopping mall. The staff are super friendly and helpful.

Cons:

The area was not very walkable due to large volumes of traffic (main road) and the hallway had a mouldy smell. Otherwise, these were minimal issues.

2026-01-27 • via Nuitee
S
Salazar • family_with_children • ph
7
2026-01-26 • via Nuitee
A
Adrian Hope • extended_group • ph
10
2026-01-24 • via Nuitee
D
deborah • solo_traveller • us
8
Excellent hotel in good location
Pros:

The employees could not be more pleasant, professional and helpful. The rooms are spacious and very comfortable, although the air conditioning throughout the hotel was more like refrigeration. It is freezing cold everywhere.

Cons:

The air conditioning is freezing cold. Much too much.

I also would prefer our soap and bottles of shampoo and conditioner in the bathroom. 11 sits in the bathtub and takes a bath, one cannot reach the containers of liquid soap on the walls, which are too high above and not movable.

Also, the hair dryers need to be replaced with hairdryers with more power.It takes an extraordinarily long time to dry long, thick hair with those hairdryers. They have no power.

2026-01-24 • via Nuitee
V
Victa • family_with_children • au
9
Pros:

Good service and very helpful staff and

Cons:

Nothing

2026-01-20 • via Nuitee