Holiday Inn & Suites Manila Galleria by IHG

Hotels
•
Holiday Inn Hotels & Resorts
8.3 (1173 reviews)
One Asian Development Bank Avenue , Manila , ph

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Spacious rooms
Good location
Pleasant staff
Cons:
Cleanliness issues
Limited amenities
High prices

Categories

Cleanliness
7.76
The carpet in the corridors was noted as not clean, which brings the cleanliness score down.
Service
8.93
Pleasant staff and quick response times received positive mentions despite some service issues during check-out.
Location
9.07
Multiple reviews mentioned the hotel’s good location near malls and safe areas.
Room Quality
8.22
Rooms were spacious, but there were safety concerns regarding the bathtub.
Amenities
8.25
Good gym and breakfast services, but noted that there was no spa available.
Value for Money
7.21
Concerns about perceived expensive pricing and issues with miscommunication regarding charges.
Food and Beverage
8.26
Breakfast buffet was noted as good, though limited options were outside the hotel.
Overall Experience
8.73
Despite some issues, guests found the stay overall acceptable with good facilities for families.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:07

Property Description

Convenient Location and Shopping Access

Located in the heart of Ortigas Commercial District, Holiday Inn Manila Galleria offers direct access to Robinsons Galleria Mall, making it a shopper's paradise. Explore nearby attractions such as Shangri-La Plaza and SM Megamall, all within a short distance from the hotel.

Luxurious Rooms and Dining Experience

Indulge in comfort with well-equipped rooms featuring modern amenities like flat-screen TVs, minibars, and in-room safes. Start your day with a delicious buffet breakfast at Fab Restaurant, offering a variety of international and local dishes. Unwind at Bar One with refreshing drinks and live entertainment.

Relaxation and Wellness Facilities

Stay active at the fully-equipped fitness center or treat yourself to a rejuvenating massage at the spa. For business travelers, take advantage of the on-site business center. With free parking and a 24-hour front desk, Holiday Inn Manila Galleria ensures a seamless stay experience. Book now for a memorable stay!

Important information:

Please contact the property in advance of your stay to check the availability of pet-friendly rooms.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MNL

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    Children from 13 years old to 17 years old stay for ₱ 1,841.25 per person per night when using an existing bed.
    People 13 years old and over stay for ₱ 1,840.50 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.3
Based on 1173 reviews
Cleanliness: 7.76
Service: 8.93
Location: 9.07
Room Quality: 8.22
Amenities: 8.25
Value for Money: 7.21
Food and Beverage: 8.26
Overall Experience: 8.73
J
jaime • extended_group • us
10
5 star
2026-07-10 • via Nuitee
A
Angelo Vincent • family_with_children • de
10
2026-07-10 • via Nuitee
M
Melissa • couple • au
9
Would stay again, great location next to mall & clean rooms
Pros:

Always love staying here. The buffet breakfast is amazing! Close to mall - convenient. Easy pick up for transport. Staff are always so helpful.

Cons:

Lifts are a little slow!

2026-07-06 • via Nuitee
E
emma • solo_traveller • ph
10
Pros:

Bed, spacious, clean, accessibility

Cons:

No microwave

2026-07-05 • via Nuitee
6
641gretchend • Business • Port Macquarie, New South Wales
10
Summit Lounge Team Takes Good Care
Pros:

My extended business trip to Manila was comforted with excellent service and first-name friendliness at the Holiday Inn. A special thank you to the amazing Summit Lounge team of Cris, Rizza, Arjay, Tine, Rose, Jewel and Hannah!! Look forward to seeing you next month!

2026-07-04 • via Tripadvisor
L
Luchie • couple • ph
8
2026-06-29 • via Nuitee
U
Undarmaa • solo_traveller • mn
10
Nice
Pros:

Nice

2026-06-28 • via Nuitee
2
265garyu • Business
10
Business Lounge Experience
Pros:

I spent a good time during my recent trip in Manila and the staff at business lounge were good and provided a best quality. Great job!

2026-06-25 • via Tripadvisor
M
Marilen • family_with_children • qa
9
Pros:

The hotel was better than I expected — top-notch standards, super friendly staff, superb breakfast and it’s connected to a mall so grabbing food or essentials is easy.

2026-06-24 • via Nuitee
T
Tomoki • couple • jp
6
Pros:

The breakfast was delicious.

Cons:

I was shocked when a housekeeping staff member entered my room without permission before the 10:00 a.m. checkout time, saying they wanted to clean. This was completely unacceptable. Terrible experience.

2026-06-24 • via Nuitee
A
Arlene • couple • ca
8
2026-06-23 • via Nuitee
S
Sapitula • family_with_children • ph
8
Very spacious rooms, supreme location!
Pros:

Very spacious rooms.

Cons:

The rooms are a little dated. But I knew this before I booked.

2026-06-22 • via Nuitee
R
Regina • couple • us
9
Our home away from home.
Pros:

Courteous staff, location and accessibility to Robinson Galleria . Been staying as our home base as traveling to Manila twice a year, we always enjoy breakfast buffet . Angel is always takes good care of us.

2026-06-20 • via Nuitee
R
Regina • couple • us
9
2026-06-20 • via Nuitee
R
Regina • couple • us
9
2026-06-20 • via Nuitee
I
Irene • solo_traveller • my
10
2026-06-16 • via Nuitee
J
Jerly • solo_traveller • au
10
Pros:

Very helpful, friendly and attentive staff. Great location, close to the malls.
Lots of food choices at the breakfast buffet.

2026-06-15 • via Nuitee
M
Michael • solo_traveller • ca
8
2026-06-13 • via Nuitee
J
Jep • family_with_children • us
7
good
Pros:

location

Cons:

restroom is easily flooded, pillows are very small, used and not fluffy enough that was like just a flat fabric when used.

2026-06-12 • via Nuitee
R
robie766 • Family
6
Showing
Pros:

Dear Management Team,
I am writing to share my disappointment regarding my recent stay at your property. My husband is an IHG One Rewards Ambassador member and part of the Diamond, We choose your brand for the consistent service and recognition we have come to expect. Unfortunately, this visit fell well short of those expectations.
While the lobby initially made a great impression, the experience upon check-in was disheartening. Despite my husband’s Ambassador and Diamond status, we were not acknowledged, nor were the benefits associated with his tier reflected in our stay.
We had initially been assigned a King Suite; however, after politely requesting that our parents' room be located on the same floor, we were told this could not be accommodated. When we returned for check-in later that day, we discovered our confirmed suite had been given away, and we were downgraded to a standard King room without any prior communication or explanation. Having arrived tired from our travels, we felt we had no choice but to accept the situation, though it was deeply upsetting.
Furthermore, the condition of the 26th floor was unacceptable. Upon exiting the elevator, the hallway had a distinct and persistent odor of urine, which was a stark and unpleasant contrast to the atmosphere in your lounge floor.
I value your property’s potential, but the lack of status recognition, the unmanaged room assignment, and the poor maintenance of the guest floor made for a difficult stay. I hope you will take this feedback into consideration to improve the experience for future guests. We also want to enjoy our stay, so we used the pool and ordered food. Unfortunately, the food wasn’t great, and the drinks came in cheap plastic cups.

2026-06-11 • via Tripadvisor