Hotel Villas Paraíso

Hotels
Independent
6.8 (70 reviews)
Paseo Del Rincon Lote 1, Ixtapa, GRO, 40880 , Ixtapa , MX

Facilities

Meeting rooms
Parasailing nearby
Free WiFi
24-hour front desk
Terrace
Garden
Wheelchair accessible
Golfing nearby
Surfing/bodyboarding nearby
Bicycle rentals nearby
See all facilities

Review Highlights

Pros:
Great location
Friendly reception staff
Cons:
Neglected facilities
Poor room quality

Categories

Cleanliness
4.1
The hotel is described as very neglected with issues like missing tiles, moisture, and stained towels indicating poor cleanliness.
Service
8.57
The reception staff are described positively, doing their best with a good attitude despite the hotel's issues.
Location
10
The location is noted as great, which is a significant positive aspect.
Room Quality
4.06
Rooms are poorly maintained, with broken items and outdated features mentioned.
Amenities
6.09
Lacking basic amenities such as working air conditioning controls, with old and insufficient towels.
Value for Money
6.55
Given the overall state of the hotel and its services, value for money is questionable.
Food and Beverage
7.9
Food and beverage were not mentioned, thus rated at the target overall rating.
Overall Experience
7.1
Overall experience is marred by the significant issues detailed in the review.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 08:31

Property Description

Outdoor Pool and Terrace/Garden - Enjoy a refreshing dip in the outdoor pool or relax in the beautiful terrace and garden, offering stunning views.

Dining Options - Indulge in delicious meals at the hotel's restaurant, grab snacks at the cafe, and unwind with a drink at the bar/lounge for a perfect culinary experience.

Convenient Amenities - Benefit from complimentary Wi-Fi, wedding services, a 24-hour front desk, and free self parking, ensuring a smooth and hassle-free stay.

Immerse yourself in the heart of Ixtapa at Hotel Villas Paraíso, steps away from Magic World Aquapark. Book now to experience comfort and convenience at its finest.

Important information:

  • Pool access available from 8 AM to 10 PM.
  • Children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
  • No pets and no service animals are allowed at this property.

Check-in and check-out hours:
Check-out: 11:30 AM
Airport code: ZIH

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Pets

    Service animals not allowed

  • Guest type

    Essential workers only - NO

  • Accessibility

    No elevators

See all policies

Location

Guest Reviews

6.8
Based on 70 reviews
Cleanliness: 4.1
Service: 8.57
Location: 10
Room Quality: 4.06
Amenities: 6.09
Value for Money: 6.55
Food and Beverage: 7.9
Overall Experience: 7.1
J
José family
2
Pros:

Sin temor a equivocarme el hotel más descuidado que he visitado en mi vida.

Las fotos son de los años 90's. Se cae a pedazos, el elevador es para 3 personas. Faltan mosaicos en el baño, humedad verde en la regadera, no hay ropa de cama, no hay agua caliente.

Planta baja no tiene plafones en techo. Parece una secundaria pública. No hay televisión. No hay un solo camastro de las fotos. Cortinas rotas y descocidas.

Hay que pagar depósito en efectivo por las toallas del cuarto que no son hoteleras, son de casa, 10 años de uso, manchadas, con agujeros

Hay que bajar a recepción por el control del aire acondicionado que tiene 20 años.

Las chicas de recepción hacen lo que pueden con buen carácter.

GRAN ubicación pero jamás

2025-08-12 via Nuitee
G
gustavo family
2
Pros:

Las instalaciones pesimas, mucho ruido dentro de la habitación del piso de arriba, el ruido de la calle y de un antro que esta serca no deja dormir se escucha todo, las colchas feas,la sabanas tambien, no te dan toallas, un solo rollo de papel del mas corriente, no tiene tv, los apagadores no sirven, los contactos no estan serca para cargar tu celular, los mubles y puertas en mal estado, todo el pasillo olia a insecticida, el aire acondicionado no tenia control, las corrinas feas, es mucho el precio para lo que es de servicio, demasiado caro para lo que es, en la mañana salimos temprano y no habia nadie en recepción tuvimos que dejar las llaves asi, pues ya lo que queriamos era salir de ahi, en el cuarto varios focos no servian y algunos que servian ya no aluzabn bien, te engañan con las fotos que publican, dice que estacionamiento pero nada mas es que los puedes dejar afuera del hotel y no se hacen responsables si les pasa algo, me siento estafado con lo que pague, porque me deje llevar por las fotos que publican

2025-01-25 via Nuitee
J
Jonathan family_with_children
2
Pros:

Esta en muy pésimas condiciones el hotel
La comida no tiene sabor

2025-01-07 via Nuitee
V
Verified traveler
2
Fotos engañosas
Pros:

Muy mala experiencia, las fotos no son para nada lo que ofrece el hotel, son engañosas, el hotel está muy descuidado, es importante que las fotos sean reales, para saber con qué te vas a encontrar en tu estancia

2025-01-05 via Nuitee
F
Fernando
2
Pros:

Sin mas comentarios.
Pésima opción.

2024-06-08 via Nuitee
A
Ana family_with_children
2
Pros:

No recomendable

2023-07-25 via Nuitee
G
Gary Abraham family
2
Pros:

El peor lugar para vacacionar y no se que fue más molesto las malas habitaciones o la excesiva fauna y El Fuerte olor a orines de gato.
Deberían cerrar el lugar.

2023-07-23 via Nuitee
L
LUIS ARTEMIO family_with_children
8
Pros:

Esta bien

2023-05-26 via Nuitee
4
498rossa Business
2
Sadly degenerating
Pros:

If you like taking cold showers and having cockroaches in your room, this is the place for you. It is sadly overpriced for what you get, but the restaurant is excellent and you can order virtually anything.

2022-06-22 via Tripadvisor
V
Verified traveler family
2
Pros:

Las habitaciones estaban sucias, no había agua caliente durante el día, el baño no contaba con papel higiénico, no volvería a ese lugar.

2020-02-06 via Nuitee
M
MXCDN100 NONE ph
8
Very Good Property & Very Accommodating Owners & Staff
Pros:

Held an event here a few days ago. Great response from the owner and staff to help and serve us. The restaurant/bar area tidy and clean. There was also an in Mexico Gastronomy Challenge event here at the same time. Pool was full most of the time. It appeared the rooms were also full. This is the location we've selected to be the Host Hotel for performers for our 3rd Blues & Rock Explosion Event in Ixtapa in mid January, as well as hosting our Film Festival and Live Music shows at the same time. Family operated Hotel/Bar and very supportive of our fundraising work in the community. A hidden gem in Ixtapa, we feel.

2019-11-30 via Tripadvisor
N
Navigate515570 Friends getaway
10
Great Hotel
Pros:

We stayed for three days, the service was very good, the hotel is well located, very close of the beach (Playa el Palmar) and other places, you can go by walking. The pool is nice and the food was very tasty. We were happy here. Good balance between price and quality.

2019-09-28 via Tripadvisor
V
Verified traveler family_with_children
2
Pros:

Hotel epesimas condiciones cucarachas, personal pésimo, habitación deprimenten

2019-06-30 via Nuitee
B
Bob_99_11 Business
8
Great support for our Community Event
Pros:

Owners-the Gomez family, provided us with great support-meals, rooms, pool parties-big pool, for our Tequila Blues Explosion Events & Fests participants in January 2019. Friendly helpful staff. Have a community focus we love. We're planning to be back for our 1st annual Rockin' SummerFest Weekend on July 26 & 27, 2019 and for Tequila Blues Explosion III, second and third weekends of 2020.

2019-05-02 via Tripadvisor
V
Verified traveler
4
Pros:

mala, tv no funciono, tarifa en el hotel mas baja que en expedia

2019-02-04 via Nuitee
D
Dulce Gisela
4
Pros:

Hotel muy viejo, el personal muy amable pero hace lo que puede te soluciona problemas que no son su culpa, la albetca bieb, el restaurant horrible, en definitiva no volveré

2019-02-04 via Nuitee
V
Verified traveler
4
Pros:

La ubicación es buena
hace muchisima falta mantenimiento a las instalaciones.. las llaves del lavabo se safaban, la base del colchon estaba totalmente rota, los apagadores super sucios, el desayuno malo y caro

2019-01-01 via Nuitee
V
Verified traveler family
4
Pros:

This property looked nice on pictures but the room are not updated very old

2018-12-30 via Nuitee
V
Verified traveler
2
Pros:

Fue un hotel de muy mala calidad, esta muy descuidado y sucio, sumado a la muy mala atención del personal no volvería. Me arrepentí de la elección, las fotos muestran un hotel muy diferente a la realidad.

2018-07-30 via Nuitee
M
mashat535 Business
6
Beautiful place to stay, but average service.
Pros:

My experience was overall good in this hotel. The pool is enormous and the hotel is surrounded by trees and tropics. It's also very close to a beach and right outside you can take a bus to Zihuatanejo. The only bad thing was that out room's bathroom was broken and the floor was constantly wet.

I'd recommend this hotel for just sleeping and having breakfast. If you're a person that stays in the hotel it's not right for you since there's little things you can do.

2018-05-20 via Tripadvisor