Krystal Monterrey

Hotels
8.2 (2357 reviews)
Calle Corregidora 519, Centro , Monterrey , mx

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Lift / Elevator
Tour desk
Facilities for disabled guests
Ironing service
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Spacious rooms
Cons:
Cleanliness issues
Expensive food options
Inconsistent room amenities

Categories

Cleanliness
7.28
Several reviews mention cleanliness issues, including dirty rooms and unresponsive housekeeping.
Service
8.75
Generally positive sentiments regarding staff attentiveness and friendliness.
Location
9.29
Repeated praise for the hotel's excellent location near attractions.
Room Quality
8.24
Mixed reviews with some positive notes on spacious rooms but issues with amenities.
Amenities
7.77
Some amenities are lacking (e.g., small TVs, inconsistent heating), impacting guests' experience.
Value for Money
8.23
Some guests felt prices for certain services were high, affecting overall value perception.
Food and Beverage
7.28
A few reviews mention expensive buffet options, indicating room for improvement.
Overall Experience
8.75
Mostly positive overall, despite some criticisms regarding cleanliness and value.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 03:58

Property Description

Luxurious Accommodation
Krystal Monterrey, located in Monterrey, offers a 4-star hotel experience with modern amenities. The rooms feature air conditioning, flat-screen TVs, and private bathrooms, ensuring a comfortable stay for guests.

Convenient Facilities
Guests can enjoy a buffet breakfast each morning and access the fitness centre during their stay. The hotel also provides private parking, a restaurant, and a bar, catering to all needs under one roof.

Ideal Location
Situated near MARCO Museum Monterrey and Macroplaza, Krystal Monterrey offers easy access to the city centre and popular attractions. Whether for business or leisure, this hotel is the perfect choice in Monterrey.

Book your stay at Krystal Monterrey for a memorable and convenient experience in Monterrey!

Important information:

Please note that the swimming pool is temporarily unavailable.

When booking 9 rooms or more, different policies and additional supplements may apply.

Swimming pool is temporary closed due to Covid19

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MTY

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs MXN 80 per day.

Location

Guest Reviews

8.2
Based on 2357 reviews
Cleanliness: 7.28
Service: 8.75
Location: 9.29
Room Quality: 8.24
Amenities: 7.77
Value for Money: 8.23
Food and Beverage: 7.28
Overall Experience: 8.75
H
Hector • solo_traveller • mx
8
Pros:

Location, breakfast. Special breakfast hours for the 70.3 Monterrey competition

Cons:

Air conditioning not powerful enough to cool down the room

2026-03-07 • via Nuitee
A
Armando • family_with_children • mx
6
Bien
Pros:

Los lugares a su alrededor, los hatdog qué vende hau cercas

Cons:

Huele a sucio saliendo de los elevadores en los pasillos a la habitación

2026-03-07 • via Nuitee
H
Hermida • family_with_children • mx
10
2026-03-07 • via Nuitee
J
Jose Roberto • couple • mx
8
Pros:

ubicacion

Cons:

El labavo medio tapado, el termostato no cortaba

2026-03-07 • via Nuitee
J
Juan Angel • solo_traveller • mx
9
ubicacion y buen valor por lo que ofrecen
Pros:

las habitaciones son muy amplias y el hotel cerca del centro

Cons:

que es probable las haboitaciones tengan disponibilidad antes de la entrada a las 3 pm y son muy cerrados en ese tema, mas cuando llega ujno muy temprano del vuelo , quizas 12 o 1 pm si tuvieran disponibilidad se agradece pero veo es mas a decision de la que atiende en rececpcion ya que en otras ocasiones son mas flexibles

2026-03-05 • via Nuitee
H
Helen • couple • cr
6
Pros:

La ubicación super bien.

Cons:

La limpieza no fue excepcional. Las sábanas y toallas estaban rotas. El personal de recepción amargados y cero serviciales.

2026-03-05 • via Nuitee
C
Catalina • family_with_children • mx
10
Pros:

Ecxelente lugar muy acogedor y bueno para descansar, súper céntrico y fácil de ubicar

Cons:

Nada todo me gustó

2026-03-05 • via Nuitee
J
Jose • family_with_children • mx
9
Pros:

All good, amazing size of the room, excellent location, the hotel is really pretty. The only inconvenience was that I had to ask directly for the room service cause they didn't clean, but after we requested it, they cleaned

2026-03-05 • via Nuitee
A
Angela • family_with_children • mx
10
Pros:

La habitación

2026-03-04 • via Nuitee
J
John • couple • us
7
2026-03-03 • via Nuitee
A
Anthony • couple • us
1
It was not clean. I paid a lot for a room that didn’t have a view but was told that they only had the one room and that
Pros:

The location is great a lot of things to do at walking distance.

Cons:

I didn’t like Everything else ESPECIALLY some of the receptionist all the other staff was amazing

2026-03-03 • via Nuitee
M
Martha • couple • us
10
2026-03-03 • via Nuitee
H
Hugo • family_with_children • mx
9
Pros:

The location right in the downtown.

Cons:

No soap.
Faciliteas not cleaned properly (hairs on the shower)

2026-03-02 • via Nuitee
F
Francisco • family_with_children • us
10
2026-03-01 • via Nuitee
M
Monica • family_with_children • mx
8
Pros:

Ubicación

Cons:

El señor de mantenimiento., apático, poco servicial

2026-03-01 • via Nuitee
D
Dario • solo_traveller • mx
8
2026-02-28 • via Nuitee
J
Julieta • family_with_children • mx
10
2026-02-28 • via Nuitee
J
JOSE MANUEL FIERROS • family_with_children • mx
9
2026-02-27 • via Nuitee
A
Alberto • family_with_children • mx
10
2026-02-27 • via Nuitee
V
Vanessa • couple • mx
10
2026-02-26 • via Nuitee