Krystal Monterrey

Hotels
8.2 (2357 reviews)
Calle Corregidora 519, Centro , Monterrey , mx

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Lift / Elevator
Tour desk
Facilities for disabled guests
Ironing service
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Spacious rooms
Cons:
Cleanliness issues
Expensive food options
Inconsistent room amenities

Categories

Cleanliness
7.28
Several reviews mention cleanliness issues, including dirty rooms and unresponsive housekeeping.
Service
8.75
Generally positive sentiments regarding staff attentiveness and friendliness.
Location
9.29
Repeated praise for the hotel's excellent location near attractions.
Room Quality
8.24
Mixed reviews with some positive notes on spacious rooms but issues with amenities.
Amenities
7.77
Some amenities are lacking (e.g., small TVs, inconsistent heating), impacting guests' experience.
Value for Money
8.23
Some guests felt prices for certain services were high, affecting overall value perception.
Food and Beverage
7.28
A few reviews mention expensive buffet options, indicating room for improvement.
Overall Experience
8.75
Mostly positive overall, despite some criticisms regarding cleanliness and value.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 03:58

Property Description

Luxurious Accommodation
Krystal Monterrey, located in Monterrey, offers a 4-star hotel experience with modern amenities. The rooms feature air conditioning, flat-screen TVs, and private bathrooms, ensuring a comfortable stay for guests.

Convenient Facilities
Guests can enjoy a buffet breakfast each morning and access the fitness centre during their stay. The hotel also provides private parking, a restaurant, and a bar, catering to all needs under one roof.

Ideal Location
Situated near MARCO Museum Monterrey and Macroplaza, Krystal Monterrey offers easy access to the city centre and popular attractions. Whether for business or leisure, this hotel is the perfect choice in Monterrey.

Book your stay at Krystal Monterrey for a memorable and convenient experience in Monterrey!

Important information:

Please note that the swimming pool is temporarily unavailable.

When booking 9 rooms or more, different policies and additional supplements may apply.

Swimming pool is temporary closed due to Covid19

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MTY

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs MXN 80 per day.

Location

Guest Reviews

8.2
Based on 2357 reviews
Cleanliness: 7.28
Service: 8.75
Location: 9.29
Room Quality: 8.24
Amenities: 7.77
Value for Money: 8.23
Food and Beverage: 7.28
Overall Experience: 8.75
D
Damian • family_with_children • de
10
Pros:

Unkompliziert

Cons:

Der Preis für Wäsche waschen

2026-03-28 • via Nuitee
A
Alma • solo_traveller • us
8
Bussines work
Pros:

It's fine for spending the night.

Cons:

The bedspreads
were dirty; they had another guest's hair on them.

2026-03-27 • via Nuitee
I
Ivana • solo_traveller • mx
7
2026-03-27 • via Nuitee
L
Lucy • family_with_children • mx
8
Falta amabilidad de parte de algunas personas del personal
Pros:

El hotel es muy bonito, cama muy cómoda y todo muy limpio. Excelente ubicación.

Cons:

Que a nuestra llegada el joven que nos atendió no fue muy amable al igual que su compañero que guardo nuestro equipaje.
Además de que desapareció de una de nuestras maletas un perfume pero no quisimos reportarlo porque no lo consideramos muy importante si embargo ahí no queda mal el personal sino que es la imagen del hotel.

2026-03-26 • via Nuitee
C
Carolina • couple • mx
9
Gran ubicación y servicio.
Pros:

Está muy bien ubicado y el staff es muy amable.
La habitación con dos camas era muy amplia, al igual que el baño y el área de escritorio para trabajar.

La relación valor-precio, lo vale, encuentras muchos comercios alrededor para lo que necesites, además de museos, el Barrio Antiguo, etc.

Un hotel relativamente económico y funcional.

Cons:

Lo malo es que ya es un hotel viejo que le falta renovación, huele mucho a polvo, el mobiliario se ve desgastado o manchado, al igual que la alfombra.

El baño tenía goteras y las camas eran un poco incómodas.

Seguramente cuando era nuevo, se veía espectacular su lobby, hoy se ve un poco lúgubre.

2026-03-26 • via Nuitee
I
Ivan • solo_traveller • mx
10
Amazing, comfy and everyone was so nice and welcoming
Pros:

Everything was so clean and comfy.

Cons:

The internet didn’t work well in my room, like there wasn’t a good connection.

2026-03-26 • via Nuitee
R
Rizo Morales • family_with_children • mx
8
X
Pros:

Ubicacion

Cons:

Drenajes tapados

2026-03-25 • via Nuitee
J
Jorge • family_with_children • mx
9
2026-03-25 • via Nuitee
J
Jorge Emmanuel • family_with_children • mx
10
Gran lugar
Pros:

Excelente ubicación y calidad por el precio.

2026-03-24 • via Nuitee
O
ordonez • extended_group • us
10
Awesome
Pros:

Is in good Area, everything waking distance

Cons:

Very clean personal friendly

2026-03-24 • via Nuitee
D
Dulce • family_with_children • mx
10
Pros:

Lugar, atención y camas comodas

2026-03-24 • via Nuitee
J
Jose • extended_group • ca
6
Great location but not so comfortable
Pros:

The location was pretty good so close of everything in downtown.

Cons:

Beds were not comfortable and hotel need an update.

2026-03-23 • via Nuitee
L
Luis • family_with_children • mx
5
Pros:

La ubicación, la vista desde el piso 9... espectacular. Y la atención del botones Humberto

Cons:

El trato del personal, en mostrador, los valet parking.

2026-03-23 • via Nuitee
P
Palomo • family_with_children • mx
10
2026-03-23 • via Nuitee
J
Jose Roberto • solo_traveller • mx
8
2026-03-23 • via Nuitee
R
Roberto • family_with_children • mx
10
Pros:

La ubicación y el servicio.

Cons:

En general todo bien.

2026-03-21 • via Nuitee
S
Sanchez • family_with_children • us
10
Pros:

I like the access to the downtown....

Cons:

There's nothing I didn't like .

2026-03-20 • via Nuitee
G
Gonzalez • family_with_children • mx
10
Pros:

Atención, habitación y la cama muy cómoda

2026-03-20 • via Nuitee
A
Axel • couple • mx
8
2026-03-20 • via Nuitee
J
Juan Carlos • couple • mx
9
COMODIDAD
Pros:

Tiene una excelente ubicacion y estan comodas las habitaciones

Cons:

Las toallas ya estan deterioradas, no hay una cobija extra por si tienes frio, no habia plancha en la habitacion

2026-03-19 • via Nuitee