Krystal Monterrey

Hotels
8.2 (2357 reviews)
Calle Corregidora 519, Centro , Monterrey , mx

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Lift / Elevator
Tour desk
Facilities for disabled guests
Ironing service
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Spacious rooms
Cons:
Cleanliness issues
Expensive food options
Inconsistent room amenities

Categories

Cleanliness
7.28
Several reviews mention cleanliness issues, including dirty rooms and unresponsive housekeeping.
Service
8.75
Generally positive sentiments regarding staff attentiveness and friendliness.
Location
9.29
Repeated praise for the hotel's excellent location near attractions.
Room Quality
8.24
Mixed reviews with some positive notes on spacious rooms but issues with amenities.
Amenities
7.77
Some amenities are lacking (e.g., small TVs, inconsistent heating), impacting guests' experience.
Value for Money
8.23
Some guests felt prices for certain services were high, affecting overall value perception.
Food and Beverage
7.28
A few reviews mention expensive buffet options, indicating room for improvement.
Overall Experience
8.75
Mostly positive overall, despite some criticisms regarding cleanliness and value.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 03:58

Property Description

Luxurious Accommodation
Krystal Monterrey, located in Monterrey, offers a 4-star hotel experience with modern amenities. The rooms feature air conditioning, flat-screen TVs, and private bathrooms, ensuring a comfortable stay for guests.

Convenient Facilities
Guests can enjoy a buffet breakfast each morning and access the fitness centre during their stay. The hotel also provides private parking, a restaurant, and a bar, catering to all needs under one roof.

Ideal Location
Situated near MARCO Museum Monterrey and Macroplaza, Krystal Monterrey offers easy access to the city centre and popular attractions. Whether for business or leisure, this hotel is the perfect choice in Monterrey.

Book your stay at Krystal Monterrey for a memorable and convenient experience in Monterrey!

Important information:

Please note that the swimming pool is temporarily unavailable.

When booking 9 rooms or more, different policies and additional supplements may apply.

Swimming pool is temporary closed due to Covid19

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MTY

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs MXN 80 per day.

Location

Guest Reviews

8.2
Based on 2357 reviews
Cleanliness: 7.28
Service: 8.75
Location: 9.29
Room Quality: 8.24
Amenities: 7.77
Value for Money: 8.23
Food and Beverage: 7.28
Overall Experience: 8.75
A
Alvarado Martínez • family_with_children • gt
10
Es recomendable el lugar 👌
Pros:

Súper bonito

Cons:

Los televisores desactualizados

2026-02-13 • via Nuitee
S
Sertac81Tokatli • extended_group • tr
5
2026-02-13 • via Nuitee
J
Justo Hugo • family_with_children • mx
10
Una estancia merecedora y confortable.
Pros:

La habitación estaba muy amplia y contaba con todo lo necesario , hasta el frigobar, cafetera, y todo lo necesario para el baño. La tele con amplia cantidad de canales. La vista era muy buena. Y confort en las camas.

2026-02-12 • via Nuitee
B
Bianka • solo_traveller • gt
10
2026-02-11 • via Nuitee
L
Lu • family_with_children • mx
10
Pros:

Su vista y ubicación

Cons:

Baño tenía cabellos en el baño, éste comentario lo hago solo para mejora, ya que todo nos encantó.

2026-02-10 • via Nuitee
L
Luis Jaime • family_with_children • mx
9
2026-02-10 • via Nuitee
N
Nancy • family_with_children • mx
10
Pros:

La comodidad de la habitación, la limpieza de las instalaciones, excelente servicio a la habitación y excelente ubicación 👍 felicitaciones

Cons:

Le falta piscina 🥺

2026-02-09 • via Nuitee
S
sedas • couple • mx
5
Pros:

Staff were kind and open

Cons:

The room was filled with hairs - they didn't clean it.
We went down and asked for maintenance. An hour later we came back, they said the room was ready. Everything was exactly in the same place, no one went in nor cleaned.

2026-02-09 • via Nuitee
C
Cardoso • family_with_children • mx
10
2026-02-08 • via Nuitee
I
Isabel • family_with_children • mx
6
No sé descansa, camas nada comodas
Pros:

El ambiente agradable en el lobby

Cons:

El personal y las camas nada comodas

2026-02-08 • via Nuitee
L
López • family_with_children • mx
9
2026-01-30 • via Nuitee
R
Rodolfo • solo_traveller • mx
3
Mala
Pros:

Ubicación

Cons:

Mi factura
Pagué con tarjeta de débito y salió como si fuera pago con tarjeta de crédito

Aunado a la mala atención en recepción

2026-01-29 • via Nuitee
A
Alain • family_with_children • mx
8
Pros:

Ubicación

Cons:

El Internet estaba pésimo

2026-01-28 • via Nuitee
D
David • family_with_children • mx
10
2026-01-28 • via Nuitee
P
Paul • couple • mx
8
Excelente Ubicación.
Pros:

La ubicacion es excelente, y el restaurante tiene muy buena comida.

Cons:

Deberían especificar las vistas de cada habitación ya que la habitación que yo quería era con vista a la ciudad, sin embargo se me indico que la habitación que había reservado no la tenia.

2026-01-28 • via Nuitee
M
Micaela • solo_traveller • ec
8
2026-01-28 • via Nuitee
D
David • family_with_children • mx
10
2026-01-28 • via Nuitee
G
grupo • solo_traveller • mx
8
2026-01-27 • via Nuitee
L
Leobardo • family_with_children • mx
10
Pros:

Ubicacion

Cons:

Limpieza

2026-01-26 • via Nuitee
S
Selene • family_with_children • mx
9
Pros:

El cuarto estaba muy limpio y la ubicación maravillosa para ir a puntos principales y caminar sin problema

2026-01-26 • via Nuitee