Comfort Suites Plano East - Richardson

Hotels
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SureStay Plus Hotel by Best Western
8 (499 reviews)
640 E Park Blvd , Plano , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Good value
Spacious rooms
Cons:
Cleanliness issues
Old hotel
Maintenance needed

Categories

Cleanliness
6.96
Several reviews mentioned dirty premises and issues with cleanliness.
Service
9.43
Staff was often described as friendly and helpful.
Location
7.97
Some reviews mentioned convenience due to location, but loitering was noted as a concern.
Room Quality
7.92
Rooms were described as spacious and comfortable, but some had issues like odd smells.
Amenities
6.95
Some amenities were in disrepair, but some guests enjoyed the pool.
Value for Money
8.41
General agreement on good value considering the price.
Food and Beverage
7.96
Breakfast was mentioned positively, though not extensively.
Overall Experience
8.43
Despite some negative points, many guests enjoyed their stays overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 16:58

Property Description

Outdoor Pool, Hot Tub, and Fitness Centre:
Enjoy a relaxing stay at SureStay Plus Hotel by Best Western Plano with our outdoor pool, hot tub, and fitness centre to help you unwind and stay active during your visit.

Spacious Suites with Modern Amenities:
Each suite at our all-suite hotel comes equipped with a separate seating area, sofa bed, microwave, fridge, free WiFi, cable TV, and coffee-making facilities to ensure a comfortable and convenient stay.

Convenient Location and Extra Perks:
Located near Dart Light Rail, Collin Creek Mall, and Plano Convention Center, our hotel offers easy access to key attractions. Enjoy daily continental breakfast, free weekday cookies, and free local calls during your stay.

Book your stay now at SureStay Plus Hotel by Best Western Plano for a memorable and hassle-free experience!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DFW

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 6.43
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

8
Based on 499 reviews
Cleanliness: 6.96
Service: 9.43
Location: 7.97
Room Quality: 7.92
Amenities: 6.95
Value for Money: 8.41
Food and Beverage: 7.96
Overall Experience: 8.43
A
Althea • solo_traveller • us
4
Pros:

The location was okay.

Cons:

The hotel had an awful smell, and they didn't have any clean towels available when needed.

2026-04-11 • via Nuitee
T
Tia • solo_traveller • us
10
2026-04-10 • via Nuitee
C
Charles A • couple • us
10
2026-04-08 • via Nuitee
K
Kelly • couple • us
4
2026-03-24 • via Nuitee
L
Lucas • couple • us
5
Pros:

Overall the property is relatively run down. A number of things are out of order

2026-03-23 • via Nuitee
M
Melinda • solo_traveller • us
5
Ok for a quick visit if not spending any time in the room.
Pros:

Great location. Friendly Staff. Felt Safe.

Cons:

Very outdated. Quite dirty. Hallways and rooms with carpet smelled terrible.

2026-03-23 • via Nuitee
B
Booshay • solo_traveller • us
8
2026-03-19 • via Nuitee
B
Brian • solo_traveller • us
10
Overall great experience and excellent location.
Pros:

Grace checked me in and was able to accommodate my request for the 3rd floor. She was very professional and courteous.
I would definitely recommend this property to my family and friends.
Thank you!
Brian Wood

Cons:

N/A

2026-03-18 • via Nuitee
D
Debbi • couple • us
1
Pros:

Nothing

Cons:

The Staff was horrible they called the police on me because I requested my room to be clean. The sheets where dirty the carpet needs to be shampoo room smelled horrible like smoke and dirt

2026-03-11 • via Nuitee
C
Candace • solo_traveller • us
6
The stay was nice because of the roach we didn’t eat breakfasts
Pros:

That it was convenient to where I was going.

Cons:

I saw a roach in my room by the microwave. Only one but it made me and daughter very very nervous we checked everything. And the carpets need to be shampooed. And the air barely worked. We had to cut it on the lowest temp.

2026-03-05 • via Nuitee
F
Fernando • family_with_children • us
8
2026-02-09 • via Nuitee
C
Courtney • couple • us
9
2026-01-30 • via Nuitee
H
H • couple • us
1
2026-01-20 • via Nuitee
K
Kuaybe • family_with_children • us
6
Cons:

İt was dirty rooms

2026-01-20 • via Nuitee
R
Ramiro • couple • us
7
Good value -‘fix gym
Pros:

All equipment in the gym was broke expect free weights and Eliptical - there was
Missing smaller dumbbells

2026-01-20 • via Nuitee
B
Brandy • family_with_children • us
7
2026-01-19 • via Nuitee
L
Lorenzo • family_with_children • us
10
Great stay for the price
Pros:

Location and amenities

Cons:

The Jets for the Jacuzzi did not work

2026-01-19 • via Nuitee
K
Kim • extended_group • us
8
2026-01-19 • via Nuitee
V
VERNARD • couple • us
8
2026-01-15 • via Nuitee
K
Kelle • solo_traveller • us
9
Pros:

Bed

Cons:

The cleaning sounds of a carpet cleaner for an hour but it was ok

2026-01-10 • via Nuitee