Kixby

Hotels
8.9 (542 reviews)
45 West 35th Street , New York , us

Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Lift / Elevator
Luggage storage
Safety deposit box
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Wonderful location
Friendly staff
Great amenities
Cons:
Noise from the city

Categories

Cleanliness
8.73
Rooms are cleaned daily and are modern and bright.
Service
9.2
Staff were friendly, helpful, and offered thoughtful gestures like complimentary chocolates.
Location
9.24
Ideally situated near major attractions and public transport.
Room Quality
8.69
Rooms are compact but perfect, with good views.
Amenities
8.72
Offers great amenities like a gym and complimentary refreshments.
Value for Money
8.68
Great value for money with comfortable accommodations.
Food and Beverage
8.73
Hotel bar and restaurant provided good food at reasonable prices.
Overall Experience
9.2
Guests enjoyed their stays, celebrating special occasions with positive memories.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 10:44

Property Description

Luxurious Amenities
Indulge in our well-equipped rooms featuring mini refrigerators, desks, and safes. Enjoy complimentary WiFi, bath amenities, and flat-screen TVs for a relaxing stay.

Prime Location
Located steps away from Herald Square, Kixby offers easy access to the iconic Empire State Building and a nearby subway station. Explore the city with convenience at your doorstep.

Stunning Rooftop Bar
Unwind at our seasonal rooftop bar, offering breathtaking views and a vibrant atmosphere. Sip on cocktails while taking in the city skyline for a truly memorable experience.

Experience luxury, convenience, and a touch of glamour at Kixby. Book your stay now for an unforgettable getaway.

Important information:

Please note that guests must be at least 21 years old to check-in.

The credit card provided for payment must be presented at check-in and the cardholder and guest name must match.

When booking 3 or more rooms, different policies apply. For more information, please contact the property directly.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

A damage deposit of USD 250 is required on arrival. This will be collected by credit card. You should be reimbursed on check-out.

A facility fee of $30.00 + taxes is applied to each night of your stay to provide the following services and amenities, which enhance the guest experience.
• A new Eco-Friendly refillable Kixby water bottle provided at check-in
• An open invite to the Kixby Pantry, which includes:
o Freshly brewed Heva Columbian coffee and a variety of select teas
o BEVI water machine offering flat and sparkling options, along with assorted flavors, to refill your water bottle
o Specialty coffees, tea, and light snacks every afternoon
• High-speed Wi-Fi
• Access to our on-property Fitness Room featuring Peloton bikes, dumbbells, treadmills, and yoga essentials
• Local CallsGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LGA

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs USD 61 per day.

Location

Guest Reviews

8.9
Based on 542 reviews
Cleanliness: 8.73
Service: 9.2
Location: 9.24
Room Quality: 8.69
Amenities: 8.72
Value for Money: 8.68
Food and Beverage: 8.73
Overall Experience: 9.2
V
V248SVvictoriad Family
10
Brilliant stay
Pros:

Loved The Kixby! Great location, lovely rooms. Helpful staff. The water bottles you receive on check in are great. Umbrellas in the room are a helpful addition! Tea and coffee maker in the room was brilliant and we all thought the amenities room was super useful. All in all a great hotel and we would 100% stay here again. A very yummy breakfast spot next door too.

2026-03-08 via Tripadvisor
K
Karolina solo_traveller gb
8
Pros:

Location for shopping.
Coffee room.
Good showers.

Cons:

Price is high. For the same price you would have an amazing 5* in London.
Previous guest set an alarm for 6am and staff didn't reset it. It woke me up on my day off.
Room is rather small.
Bar was closed.
Noisy air con in the room. I had to switch it off completely for the night as it was unbearable.

2026-03-08 via Nuitee
M
mowgli10 Family
10
Kixby amazing hotel.
Pros:

Just returned home from an amazing stay at the Kixby. Great location and the roof top bar had amazing views of the ESB. We had a delux king room which was spacious, clean, very comfy bed with lovely crisp sheets and a powerful shower. We were facing the back so was mostly quiet ( you are in the centre of NY so should expect some noise). The coffee machine and snacks were a nice touch, there was also flavoured water.

The staff were incredible and so friendly, especially Grace on reception who we chatted to everyday about the Broadway shows we were seeing, the doorman and housekeeper were also lovely.

Sad to be home and can't wait to return. Would totally recommend this hotel.

2026-03-05 via Tripadvisor
A
Alan couple gb
9
Pros:

Great location, Great staff, black tap great bar & food

Cons:

Nothing

2026-02-27 via Nuitee
5
534anoukr Couples New York City, New York
10
Overnight stay at the Kixby
Pros:

Stayed in the city for a evening out after an event at MSG. Walking distance from MSG which is primarily why I chose it. Its very safe, clean, easy to check in and the beds were very comfortable. The bathroom is modern and very clean. The water pressure is strong which is important to me. The decor is very nice when you walk in too. There is a bar/restaurant next door for ease of grabbing food if you'd like. If you are staying for a long period of time, ask for a room away from the street. The NY noise is not for everyone, but no complaints here. Hotel is great and I would stay here again.

2026-02-24 via Tripadvisor
R
Ryan couple kr
7
2026-02-24 via Nuitee
I
Isabel couple us
9
Pros:

staff

Cons:

jetted bathtub did not work

2026-02-22 via Nuitee
C
clairesmyth38 Solo travel Braintree, Essex, England
8
Perfect location
Pros:

Arrived quite late so be ru quick check in - nothing really explained but there was info in the room. From then on reception staff were very friendly. The bed was really comfy but the shower had low water pressure and was very cold. The room is comfy but furniture placed strangely - difficult to see self in mirror as wardrobe door didn’t open wide enough. Water and coffee station on second floor a great benefit and hotel is in fab location.

2026-02-18 via Tripadvisor
G
gavinsI6868GH Family
10
Kixby Hotel
Pros:

The place was clean, spacious and wonderful. The staff are super nice and they offer coffee and cookies at night.

2026-02-16 via Tripadvisor
B
Bradley solo_traveller us
8
Excellent choice in the neighborhood
Pros:

Great room, nice size. Chic surrouindings.

Cons:

1. The communal amenities in the shower
2. The gym needs drastic renovation.

2026-02-13 via Nuitee
G
GalantNatalia Couples Moscow, Central Russia
4
Additional charges upon check out
Pros:

The hotel was nice, but all the good impression was ruined by the charge of the additional amounts upon check out.
There was no information regarding this charges when I made a reservation and full prepayment.
Be ready to pay additional 30$ per day as a facility fee.

2026-02-09 via Tripadvisor
T
Tourist318400 Family
10
A great stay and location
Pros:

Kixby was a super stay from the service to cleanliness to room. Loved the location. Jay at the front desk was awesome and we were surprised with Champagne to celebrate our special weekend. Thank you Kixby we will be back!

2026-02-08 via Tripadvisor
A
Alexandra couple us
10
2026-01-27 via Nuitee
C
Chris family_with_children us
7
Cons:

The bed was terrible.

2026-01-19 via Nuitee
Z
ZaviBeth Family
10
Wow! What a fab hotel!
Pros:

I am a New Yorker but have lived in Scotland, UK for many years now, visiting NYC regularly to see family and friends. My daughter and I recently stayed in the Kixby Hotel for 7 nights and loved it. The room was stunning and spacious (a rare treat in Manhattan!) We had 2 queen size beds and plenty of floor space. The fridge and coffee maker were a wonderful bonus. We were given a lovely water bottle upon check in and on the second floor, there was a small room to fill bottles with plain, sparkling or flavoured water. There was a bean to cup coffee machine (including decaf!) and boiling water and tea bags also available. Between 3:00 and 6:00 PM each day they also had cookies and fresh fruit. The staff were all delightful - very personable, friendly and most helpful! Grace, at reception, was delightful were everyone we met! The room was cleaned daily - sparkling and always lots of fresh fluffy towels and lovely toiletries (including a tube of hand cream). The location is between 5th and 6th Ave and 35th St - less than a block from Macy’s and the Empire State Building. The subway is at the corner and has trains going up to west side (B and D) and also up the east side (Q and N) - making it a most practical subway station for getting anywhere from Inwood to Brooklyn and the upper west side, upper east side, east and west village, Soho, Chinatown, union Sq, Chelsea and more. I highly recommend the Kixby and we will be back! Here’s som photos of the neighbourhood and the lovely Jose, standing in the hotel lobby, who was always available to assist us!

2026-01-18 via Tripadvisor
C
ClareBatch Couples Royal Tunbridge Wells, Kent, England
10
50th birthday trip to NYC
Pros:

I am a travel agent and have booked many clients to this hotel so decided to stay here for my own holiday. This is a fabulous hotel in an amazing location. Yes it’s noisy but it’s NYC! Bring ear plugs. The bed was super comfy and the bathroom had a great shower. If you are light sensitive, bring an eye mask as the blinds did not keep the light out at night time. We were here for 7 nights and there weren’t enough clothes hangers but they soon brought more to our room. The staff are very friendly and always said good morning and welcomed us back on our return.
No need to bring hairdryers or umbrellas as theses are provided along with a water bottle, when you check in
I would definitely recommend this hotel!!

2026-01-17 via Tripadvisor
D
D9971CKpauls Solo travel
10
Excellent
Pros:

Excellent hotel, rooms very clean and looked great. Location very good! Staff were exceptional, very helpful and knowledgeable. Would definitely recommend and return.

2026-01-10 via Tripadvisor
B
Blaise couple us
9
Great hotel in a great location.
Pros:

Very nice hotel. Hotel was clean and looked luxurious.

Cons:

No complaints.

2026-01-10 via Nuitee
Y
Yolanda extended_group us
8
2026-01-05 via Nuitee
T
Tata81Chester Couples
6
Would definitely stay again!
Pros:

Great hotel, great location! There for NYE, nothing going on at the hotel or on its roof terrace, feels like a missed opportunity.
Our first room was SOOOOO noisy! However, we called reception and they’d sorted out a quieter room immediately, we were so impressed!

2026-01-04 via Tripadvisor