Kixby

Arrived quite late so be ru quick check in - nothing really explained but there was info in the room. From then on reception staff were very friendly. The bed was really comfy but the shower had low water pressure and was very cold. The room is comfy but furniture placed strangely - difficult to see self in mirror as wardrobe door didn’t open wide enough. Water and coffee station on second floor a great benefit and hotel is in fab location.

The place was clean, spacious and wonderful. The staff are super nice and they offer coffee and cookies at night.

Great room, nice size. Chic surrouindings.

The hotel was nice, but all the good impression was ruined by the charge of the additional amounts upon check out.
There was no information regarding this charges when I made a reservation and full prepayment.
Be ready to pay additional 30$ per day as a facility fee.

Kixby was a super stay from the service to cleanliness to room. Loved the location. Jay at the front desk was awesome and we were surprised with Champagne to celebrate our special weekend. Thank you Kixby we will be back!

I am a New Yorker but have lived in Scotland, UK for many years now, visiting NYC regularly to see family and friends. My daughter and I recently stayed in the Kixby Hotel for 7 nights and loved it. The room was stunning and spacious (a rare treat in Manhattan!) We had 2 queen size beds and plenty of floor space. The fridge and coffee maker were a wonderful bonus. We were given a lovely water bottle upon check in and on the second floor, there was a small room to fill bottles with plain, sparkling or flavoured water. There was a bean to cup coffee machine (including decaf!) and boiling water and tea bags also available. Between 3:00 and 6:00 PM each day they also had cookies and fresh fruit. The staff were all delightful - very personable, friendly and most helpful! Grace, at reception, was delightful were everyone we met! The room was cleaned daily - sparkling and always lots of fresh fluffy towels and lovely toiletries (including a tube of hand cream). The location is between 5th and 6th Ave and 35th St - less than a block from Macy’s and the Empire State Building. The subway is at the corner and has trains going up to west side (B and D) and also up the east side (Q and N) - making it a most practical subway station for getting anywhere from Inwood to Brooklyn and the upper west side, upper east side, east and west village, Soho, Chinatown, union Sq, Chelsea and more. I highly recommend the Kixby and we will be back! Here’s som photos of the neighbourhood and the lovely Jose, standing in the hotel lobby, who was always available to assist us!

I am a travel agent and have booked many clients to this hotel so decided to stay here for my own holiday. This is a fabulous hotel in an amazing location. Yes it’s noisy but it’s NYC! Bring ear plugs. The bed was super comfy and the bathroom had a great shower. If you are light sensitive, bring an eye mask as the blinds did not keep the light out at night time. We were here for 7 nights and there weren’t enough clothes hangers but they soon brought more to our room. The staff are very friendly and always said good morning and welcomed us back on our return.
No need to bring hairdryers or umbrellas as theses are provided along with a water bottle, when you check in
I would definitely recommend this hotel!!

Excellent hotel, rooms very clean and looked great. Location very good! Staff were exceptional, very helpful and knowledgeable. Would definitely recommend and return.

Very nice hotel. Hotel was clean and looked luxurious.

Great hotel, great location! There for NYE, nothing going on at the hotel or on its roof terrace, feels like a missed opportunity.
Our first room was SOOOOO noisy! However, we called reception and they’d sorted out a quieter room immediately, we were so impressed!

We stayed at The Kixby for my 60th birthday after much research on hotels in New York, and chose The Kixby as the reviews were very positive - and it turned out to be a truly fantastic choice! It is steps away from Macy’s, the Empire State Building, and the subway, and is super central for exploring New York.
We stayed in a penthouse room after being very kindly upgraded by the hotel - it was absolutely amazing with a fantastic view of the Empire State Building from the window. The room was huge and spotlessly clean , having a beautiful bathroom with a double shower and enormous whirlpool bath, and well stocked with good quality tea and coffees and a handy fridge.
The hotels lobby, public bathrooms and lifts are spotlessly clean and well maintained - no tired or scruffy areas, and the amenities room on floor 2 is great - unlimited coffee, teas and water available 24 hours daily, with fresh fruit and pastries available in the afternoons.
I cannot praise The Kixby staff enough - the reception team and cleaning staff are AMAZING! Super friendly and helpful, and they went out of their way to make this special trip truly memorable, even placing a high quality bottle of Prosecco and a lovely 60th birthday card in our room before our arrival.
Do yourself a favour and choose this hotel - we have visited New York many times and this is by far the nicest hotel we have stayed in and we will be back again soon, for our next stay in The Kixby.

Stayed at the Kixby between 10-14 Dec 2025 for our 10yr wedding anniversary and it was stunning. Rooms were spacious for NYC. The bed was so comfy and the bathroom is ample. The 24/7 refreshments room is really handy but your room is well stocked with tea and coffee also. Your rooms are kept really clean as is the rest of the hotel. Location is brilliant as we didn’t want time square. You’ll always know where you hotel is just by finding the ESB or Macy’s. Saul is so lovely and helpful as are the rest of the reception crew. We took them a goody bag of Uk treats and they were so happy. Roof top is stunning even in the winter, the view is out of this world. I would only stay here again and only recommend this hotel to others. Can’t wait to return.

Great location, friendly staff and spacious room!

Really disappointed with the hotel, my partner and I were expecting more . At check in the staff member mumbled his way through the details, making it difficult to understand that he was saying. Had no idea of the facilities on the 2nd floor until i read the reviews on here. Room is extremely small, and feels very claustrophobic we are travelling on from here and have 2 big suitcases so there is barely room to move.

We had a great experience at the Kixby I couldn’t recommend it enough to anyone wanting to go to New York. I proposed to my girlfriend while there and I want to give a special mention to jay who works behind the front desk who really who went above and beyond to help me and make our stay special. From decorating our room and to sorting us a better room on the day it was amazing! The hotel is in such a good location being right next to the empire state and central to everything. Jose was also really helpful and couldn’t do more as I’m sure all the staff would be like but for us these 2 stood out.

We recently had a four night stay in a Queen Queen room at the Kixby.

When we arrived, several hours before check-in, we received a warm greeting at reception, and to our delight the room was already ready so we were able to go straight up. The lift was a little confusing at first because we hadn’t realised that you needed to scan your room key to make it work. Our room was on the 6th floor, and at first we were a little disappointed that the windows faced inwards, however this meant it was nice and quiet at night and we had very little noise from outside.

Our room was lovely, very clean, good quality toiletries and everything you could need for a short stay. There were two very minor maintenance issues, which were resolved immediately (a wonky drawer and a new TV aerial connector needed). The maintenance guy was great, as were all of the staff we met. We could not have been made to feel more welcome!

Access to the amenities room was very welcome, cold water (including sparkling & flavoured) on tap as well as a coffee machine, hot water, teabags etc available 24/7. Afternoon there were cookies and also a fruit bowl.

The other bonus at the hotel is the rooftop bar. On the 12th floor with an amazing view of the Empire State Building and Macy’s if you stuck your neck out a bit! Although the bar was closed, we took up a coffee a couple of nights and enjoyed the view while wrapped up against the cold.

The location of the hotel is amazing. In between 5th and 6th avenues with Macy’s & Herald Square at one end as well as an entrance to the subway (34th St station). We were able to walk to many popular attractions and get the subway to those further away. The neighbourhood felt safe as long as you exercise the same care you would in any major city.

When we departed, the hotel were happy to keep our luggage securely until it was time to leave for the airport, and the concierge arranged a taxi for us.

We had an amazing time at the Kixby and would definitely stay there again.