Mandarin Oriental Palace, Luzern

Beautiful hotel.
Everything was amazing!

We spent 3 amazing nights here and loved every moment. From the second we arrived until we left, everything just felt easy, relaxed, and special.

Location
Super easy to get to – about a 15-minute walk from the train station, right by the lake.

Front staff
Everyone was so friendly and welcoming, from the doormen to the front desk. You feel looked after instantly. Johannes, Front Desk Manager and his team were wonderful. This is a luxurious, top hotel, but there´s a very relaxed, grounded atmosphere to it.

Food
The breakfast was lovely, something for everyone. The quality of the ingredients is superb. We ate at Mozern every night and still didn’t try everything we wanted. There are other restaurants to choose from, but this was our preference because one of us has dietary restrictions. The food is seriously good – well done and full of flavour. Highlights were the Rainbow Salad, Sweet Potato Fries, and a Swiss main (with a name we still can’t say!). Oh, and the chocolate dessert! A huge shoutout to Lucas, Fabio, and Sebastian – they made every dinner feel smooth and special. They worked so well together as a team, and it was an experience and an atmosphere we haven´t seen or felt in a while.

Spa & Gym
So good we actually used it every day (which never happens!). Really relaxing and beautifully done. Loved all the snacks and drinks in the gym and all the amenities in the sauna and steam room area.

Rooms
Probably one of the best rooms we’ve stayed in. Everything is thought through, nothing is missing. I loved the Dyson hairdryer and straightener. It was perfection!

Overall
Our stay was perfect. The breakfast and dinner were superb. Every single staff member was kind and professional, even in the small details, like staff stepping aside in the hallway until you pass. The cleaning team were superb too!

A huge thank you to Johannes, the front desk manager, who really stood out. He made us feel genuinely welcome from the start and went out of his way to ensure everything was perfect throughout our stay.

We had the best time and will 100% be back.

We were here only one night, and it was our second night in any Mandarin Oriental. We booked a Suite, with Lake View and Terrace through the AMEX Fine Hotels and Resorts program. We had them make the sofa bed up for our teen daughter.

The room was amazing; the terrace and view of the lake and mountains were amazing x 10.

We weren't in the room long but I'm told the full stable of Dyson hair appliances was pretty cool by those in my party that know this sort of thing.

We ate in the bar for dinner and loved it; the beef dumplings were a surprise hit, so we ordered a follow up serving. Breakfast wasn't spectacular. We expected more than what was delivered but it was still very good.

The hotel is a bit away from the center of the town, but it is a beautiful property with great service.

Staff were exceptional and made us feel genuinely welcome, even surprising us with a honeymoon upgrade. The rooms were beautifully designed, comfortable, and offered lovely lake views. The hotel’s signature scent and overall ambience created a warm, inviting atmosphere.

Will come back again and again

We spend a spectacular 1 night stay in Luzern. The hotel has a been preserved with the historical look while all the amenities inside reflect the modern age.
Aperitif at the bar counter, dinner by the window overlooking the lake.
The spa area and gym are well equipped.
I would deeply recommend a stop to everyone around.

It’s always a pleasure staying at a Mandarin Oriental property, and this one certainly lived up to expectations.

The staff were exceptionally kind and attentive, consistently going above and beyond to accommodate our requests. Claudio, who welcomed us warmly, gave us a tour of the hotel and our room while sharing the story of the property.

The hotel itself feels brand new, and the rooms were outstanding.

The breakfast was also very good, offering a wide and thoughtfully curated selection with high-quality ingredients and something for every taste.

We were generously upgraded several categories, which was a lovely touch. I’m already looking forward to returning.

Perfect