Mandarin Oriental Palace, Luzern

Hotels
•
Mandarin Oriental
9.5 (361 reviews)
Haldenstrasse 10 , Luzern , ch
+41 41 588 18 88

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Heating
See all facilities

Review Highlights

Pros:
Welcoming staff
Beautiful views
Cons:
High prices
Service issues

Categories

Cleanliness
9.38
Clean hotel that pays attention to small details.
Service
9.35
Service was not at the level expected for a five-star hotel.
Location
10
Close to the lake and city center.
Room Quality
9.84
Beautifully renovated rooms with great views.
Amenities
9.87
Traditional hotel with modern amenities.
Value for Money
8.83
Pricing is high for the level of service experienced.
Food and Beverage
8.88
Breakfast and room service did not meet expectations.
Overall Experience
9.87
Overall a great stay, but some service issues affected the experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 23:41

Property Description

Luxurious Accommodation
Mandarin Oriental Palace, Luzern offers a 5-star experience with beautifully designed rooms featuring elegant decor and modern amenities. Guests can enjoy the comfort of a private bathroom, free toiletries, and some rooms even boast a charming balcony.

Exceptional Services
Experience top-notch service with a concierge, 24-hour front desk, and currency exchange available to cater to your every need. Indulge in the convenience of room service and rest assured with a safety deposit box in every unit.

Prime Location
Situated near must-see attractions like Lido Luzern and the iconic Lion Monument, Mandarin Oriental Palace, Luzern is the perfect base to explore the beauty of Luzern. Plus, with a paid airport shuttle service, travel to and from the Zurich airport is a breeze.

Book now to experience luxury and convenience at Mandarin Oriental Palace, Luzern.

Important information:

When booking more than 5 rooms, different policies and additional supplements may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ZRH

Location

Property Video

Guest Reviews

9.5
Based on 361 reviews
Cleanliness: 9.38
Service: 9.35
Location: 10
Room Quality: 9.84
Amenities: 9.87
Value for Money: 8.83
Food and Beverage: 8.88
Overall Experience: 9.87
K
Kyriacos • couple • cy
10
Excellent
Pros:

Everything

Cons:

Price transparency

2026-08-26 • via Nuitee
M
Mireia • couple • es
8
Pros:

El alojamiento en general fantástico.

Cons:

El restaurante cena desayuno copas misma sala, muy ruidoso, mucha gente, niños y supongo mala acústica.
Zona de spa encontré a faltar zona de aguas y pequeña piscina interior.

2026-08-25 • via Nuitee
A
Anthony • couple • au
8
2026-08-21 • via Nuitee
J
jim • solo_traveller • us
10
2026-08-16 • via Nuitee
O
Ohud • extended_group • sa
10
2026-08-16 • via Nuitee
M
Mahmoud • extended_group • ae
10
ان شاء الله معمود مره ثانيه الي هذا الفندق مشكورين علي كل الاهتمام
Pros:

كل شي الموقع وجمال الفندق والموظفين جميعا الاكل ممتاز

Cons:

لا شي

2026-08-15 • via Nuitee
H
Holger • couple • de
10
2026-08-14 • via Nuitee
J
Judith • couple • nl
10
Uitstekend.
Pros:

Uitzicht over het meer. Dicht bij het centrum.

2026-08-14 • via Nuitee
A
Ayesha • couple • us
10
2026-08-09 • via Nuitee
M
Marc • couple • be
7
Redelijk
Pros:

Ligging

Cons:

Geen zwembad

2026-08-09 • via Nuitee
R
Razan • couple • jo
10
2026-08-09 • via Nuitee
S
Sultan • couple • ae
10
2026-08-07 • via Nuitee
A
Anna • couple • es
9
Correcte
Pros:

La situació de l’hotel i el personal sempre molt atent

Cons:

El servei de restauració a la nit a la terrassa molt lent entre plat i plat i el menjar molt millorable

2026-08-04 • via Nuitee
D
DANA • family_with_children • il
10
2026-08-04 • via Nuitee
A
Antonio • couple • it
9
2026-07-25 • via Nuitee
S
Shawn • couple • us
10
Pros:

Location and view is perfect. Hotel is beautiful.

Cons:

No pool or lake access.

2026-07-21 • via Nuitee
L
Lene • couple • no
10
Nydelig luksushotell ved innsjøen i Luzern
Pros:

Fantastisk hotell! Alt er perfekt☺️

2026-07-17 • via Nuitee
H
Hisham • solo_traveller • sa
10
2026-07-09 • via Nuitee
A
Abdalsalam • family_with_children • ly
10
2026-07-08 • via Nuitee
S
sd517 • Couples • Naples, Florida
8
Probably the Best Hotel in Lucerne
Pros:

The historic hotel was located a short bus ride from Lucerne and the bus stop was across the street. The hotel was lovely as was our room with a balcony. We had a very good view of the water.

Both breakfast and dinner were good but the server at dinner got a few orders confused. The breakfast was buffet but the dinner was not n the dinner service was slow..

2026-07-07 • via Tripadvisor