Mandarin Oriental Palace, Luzern

Hotels
•
Mandarin Oriental
9.5 (361 reviews)
Haldenstrasse 10 , Luzern , CH
+41 41 588 18 88

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Heating
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Review Highlights

Pros:
Welcoming staff
Beautiful views
Cons:
High prices
Service issues

Categories

Cleanliness
9.38
Clean hotel that pays attention to small details.
Service
9.35
Service was not at the level expected for a five-star hotel.
Location
10
Close to the lake and city center.
Room Quality
9.84
Beautifully renovated rooms with great views.
Amenities
9.87
Traditional hotel with modern amenities.
Value for Money
8.83
Pricing is high for the level of service experienced.
Food and Beverage
8.88
Breakfast and room service did not meet expectations.
Overall Experience
9.87
Overall a great stay, but some service issues affected the experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 23:41

Property Description

Luxurious Accommodation
Mandarin Oriental Palace, Luzern offers a 5-star experience with beautifully designed rooms featuring elegant decor and modern amenities. Guests can enjoy the comfort of a private bathroom, free toiletries, and some rooms even boast a charming balcony.

Exceptional Services
Experience top-notch service with a concierge, 24-hour front desk, and currency exchange available to cater to your every need. Indulge in the convenience of room service and rest assured with a safety deposit box in every unit.

Prime Location
Situated near must-see attractions like Lido Luzern and the iconic Lion Monument, Mandarin Oriental Palace, Luzern is the perfect base to explore the beauty of Luzern. Plus, with a paid airport shuttle service, travel to and from the Zurich airport is a breeze.

Book now to experience luxury and convenience at Mandarin Oriental Palace, Luzern.

Important information:

When booking more than 5 rooms, different policies and additional supplements may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ZRH

Location

Property Video

Guest Reviews

9.5
Based on 361 reviews
Cleanliness: 9.38
Service: 9.35
Location: 10
Room Quality: 9.84
Amenities: 9.87
Value for Money: 8.83
Food and Beverage: 8.88
Overall Experience: 9.87
M
Marc S. • couple • de
10
Sensationell
Pros:

Sehr schönes Hotel mit Top Service.

2026-09-12 • via Nuitee
J
Jordan • couple • us
10
Great property. Johan at front desk best host ever!
Pros:

Beautiful finishes in room and probably the cleanest most well maintained room I’ve ever stayed in. Johan at the front desk was an exceptional host.

2026-09-08 • via Nuitee
R
Robert • couple • us
10
2026-09-08 • via Nuitee
S
Saleh • couple • il
10
Pros:

מרכזי מאוד
נקי והצבת מדהים

2026-09-03 • via Nuitee
K
KATIA • couple • br
10
Pros:

Tudo!

Cons:

Poderia ter chocolates, outras variedades de bebidas na geladeira e mimos à noite

2026-09-01 • via Nuitee
K
Kyriacos • couple • cy
10
Excellent
Pros:

Everything

Cons:

Price transparency

2026-08-26 • via Nuitee
M
Mireia • couple • es
8
Pros:

El alojamiento en general fantástico.

Cons:

El restaurante cena desayuno copas misma sala, muy ruidoso, mucha gente, niños y supongo mala acústica.
Zona de spa encontré a faltar zona de aguas y pequeña piscina interior.

2026-08-25 • via Nuitee
A
Anthony • couple • au
8
2026-08-21 • via Nuitee
O
Ohud • extended_group • sa
10
2026-08-16 • via Nuitee
J
jim • solo_traveller • us
10
2026-08-16 • via Nuitee
M
Mahmoud • extended_group • ae
10
ان شاء الله معمود مره ثانيه الي هذا الفندق مشكورين علي كل الاهتمام
Pros:

كل شي الموقع وجمال الفندق والموظفين جميعا الاكل ممتاز

Cons:

لا شي

2026-08-15 • via Nuitee
J
Judith • couple • nl
10
Uitstekend.
Pros:

Uitzicht over het meer. Dicht bij het centrum.

2026-08-14 • via Nuitee
H
Holger • couple • de
10
2026-08-14 • via Nuitee
A
Ayesha • couple • us
10
2026-08-09 • via Nuitee
R
Razan • couple • jo
10
2026-08-09 • via Nuitee
M
Marc • couple • be
7
Redelijk
Pros:

Ligging

Cons:

Geen zwembad

2026-08-09 • via Nuitee
S
Sultan • couple • ae
10
2026-08-07 • via Nuitee
A
Anna • couple • es
9
Correcte
Pros:

La situació de l’hotel i el personal sempre molt atent

Cons:

El servei de restauració a la nit a la terrassa molt lent entre plat i plat i el menjar molt millorable

2026-08-04 • via Nuitee
D
DANA • family_with_children • il
10
2026-08-04 • via Nuitee
A
Antonio • couple • it
9
2026-07-25 • via Nuitee