Comfort Suites Hotel and Conference Center

Hotels
•
Comfort Suites
9.3 (874 reviews)
4810 Township Road 366 , Berlin , US
+1 330-729-5645

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Consistently praised cleanliness
Friendly and helpful staff reported by many guests
Excellent, central location close to shops and attractions
Good breakfast offering (frequently called 'great')
Amenities well liked: pool, hot tub, fitness room, fire pit
Spacious rooms and comfortable beds reported by multiple guests
Cons:
Occasional outdated rooms or rooms that didn't match photos (old smell reported)
A few reports of uncomfortable/malformed mattresses
Isolated reports of salty pool/hot tub and one impolite staff interaction
Perceived higher prices / value concerns compared to prior visits
Some breakfast/service inconsistencies (missing items, quality variability)
Operational inconveniences for some guests: parking distance, lack of tub when requested, limited luggage carts

Categories

Cleanliness
9.9
Multiple reviews repeatedly describe the property as 'very clean' or 'extremely clean', with guests noting spotless rooms and public areas.
Service
9.6
Most comments praise friendly, helpful staff and easy check-in; a small number reported impolite interactions, but overall service is frequently highlighted as a strength.
Location
9.9
Location is cited very frequently as excellent — central to shops, near attractions and convenient for visitors to the area.
Room Quality
8.4
Mixed reports: several guests note comfortable, spacious rooms and good beds, while a few mention outdated rooms, unpleasant smells, or mattresses with lumps/dips.
Amenities
9.4
Pool, hot tub, fitness room, fire pit and common seating areas are often praised; a few guests reported issues (salty pool/hot tub) and minor operational shortages (luggage carts).
Value for Money
8.2
Some guests commented that prices felt higher than previous visits and wished rates were lower, lowering perceived value for a minority of stays.
Food and Beverage
9.1
Breakfast is frequently described as 'great' or very good, though a handful of guests noted issues (specific items missing, quality variability).
Overall Experience
9.9
The majority of stays are described as pleasant, calm and enjoyable with many guests saying they'd stay again; a few isolated negatives did not materially harm overall impressions.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:15

Property Description

Luxurious Comfort Suites Hotel in the Heart of Amish Country

Convenient Location: Nestled in downtown Berlin, surrounded by the picturesque hills of Ohio's Holmes County Amish Country, our hotel is the perfect base to explore the world's largest Amish community.

Delicious Breakfast Options: Start your day right with our complimentary hot breakfast offering a variety of options, including hot waffles and fresh fruit. For early risers, grab a Your Suite Success Grab & Go bag.

Modern Amenities: Enjoy our indoor heated saltwater pool, hot tub, fitness center, and free high-speed Internet access. Relax in spacious guest rooms equipped with flat-screen TVs, kitchen facilities, and a recharge device with AC and USB outlets.

Book your stay at Comfort Suites Hotel and Conference Center now for a luxurious and convenient experience in Berlin's charming Village.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CLE

Location

Guest Reviews

9.3
Based on 874 reviews
Cleanliness: 9.9
Service: 9.6
Location: 9.9
Room Quality: 8.4
Amenities: 9.4
Value for Money: 8.2
Food and Beverage: 9.1
Overall Experience: 9.9
K
Kathleen • family_with_children • us
9
Pros:

The room and property were very nice.

Cons:

A little expensive

2026-11-06 • via Nuitee
M
Michelle • family_with_children • us
6
Just OK!
Pros:

It was clean and it was right in town

Cons:

The staff was very rude. The price was way too high. The pool and hot tub tasted like salt water system.

2026-11-03 • via Nuitee
M
Michael • couple • us
9
Nice location with clean room and facilities had easy access to all interests
Pros:

Breakfast fare was fine and always kept clean and in order

Cons:

n/a

2026-11-03 • via Nuitee
A
Anne • couple • us
8
Great location to experience Berlin.
Pros:

Great location, walking distance to shops and restaurants.

Cons:

Housekeeping staff was super aggressive about tipping, even when they didn’t do anything in our room (do not disturb sign up).

2026-11-02 • via Nuitee
J
Joshua • family_with_children • us
9
2026-10-31 • via Nuitee
S
Susan • family_with_children • us
10
Pros:

My grandkids loved the pool and the workout room,and they loved the breakfast. They didn't want to leave.

Cons:

We liked everything!

2026-10-29 • via Nuitee
T
Tobia • couple • us
10
Pros:

Convenient location spotless hotel fantastic breakfast

Cons:

Would be nice is prices were less

2026-10-28 • via Nuitee
L
Lisa • solo_traveller • us
10
Great location, friendly staff and very clean!
Pros:

Very clean!

Cons:

Nothing

2026-10-19 • via Nuitee
S
Sarah • family_with_children • us
6
Pros:

I liked the location.

Cons:

We were disappointed because the pictures showed an updated room and we definitely didn’t have an updated one. It looked/smelled old and was nothing like the pictures showed.

2026-10-19 • via Nuitee
S
Sandra • couple • us
10
We love this hotel, very friendly staff and great location to everything and nice size rooms and we love the fire pit!
Pros:

Very clean , great location and friendly staff

2026-10-19 • via Nuitee
R
Robin • family_with_children • us
5
Pros:

Location to local shops

Cons:

I called a week prior to confirm that the room we booked had a tub. I was told it did, when we arrived the room was walk in shower only. I was unable to give my 2 year old a bath. When I reported this to the front desk I was told to make it work.

2026-10-15 • via Nuitee
S
Stephanie • couple • us
6
Clean but uncomfortable
Pros:

Extremely clean

Cons:

Mattress were terribly uncomfortable with lots of deformities such as lumps and dips and you could feel the springs.

2026-10-14 • via Nuitee
R
Richard • couple • us
9
Good
2026-10-12 • via Nuitee
W
willard • solo_traveller • us
9
Great place to stay in Amish country
Pros:

Bed was sooo comfortable and the breakfast was very good.

Cons:

No complaints.

2026-10-09 • via Nuitee
M
Michelle • solo_traveller • us
4
Just .muah
Pros:

The beds were ok.

Cons:

The pool was salty. The hot tub was salty. The staff wasn't very polite. It was all around not a grand experience.

2026-10-08 • via Nuitee
M
Meganck • couple • us
10
2026-10-08 • via Nuitee
W
Will • couple • us
10
2026-10-07 • via Nuitee
C
Charlie • couple • us
10
Pros:

the breakfast was great. very good food. the staff there seems to look after everythng.
she was very friendly.

Cons:

Nothing.

2026-09-19 • via Nuitee
S
sandy • solo_traveller • us
10
It was a calm and pleasant stay. We travel to Berlin every year and would definetly stay there again
Pros:

The location was perfect for us and the venue was quiet.

Cons:

More parking! It was raining when we returned and had to park all the way at the end of parking lot. We're older and would have been nicer to park closer to the door.

2026-09-18 • via Nuitee
B
Betti • solo_traveller • at
10
besser geht es eigentlich gar nicht!
Pros:

Zimmer sehr groß, 7/24 Kaffee, Frühstück reichliche Auswahl, Betten/Matratze sehr bequem, das allerbeste die Amish Schaukelstühle auf der großen Terrasse

2026-09-17 • via Nuitee