Hampton Inn & Suites Springfield-Southwest

Hotels
•
Hilton Worldwide
8.4 (136 reviews)
2300 Chuckwagon Dr, Springfield, Illinois, 62707 , Springfield , US
+1 217-793-7670

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Pets allowed

Facilities

Elevator
Fitness facilities
Gift shops or newsstand
Shopping on site
Free breakfast
Safe-deposit box at front desk
Express check-out
Smoke-free property
Express check-in
Wheelchair accessible parking
See all facilities

Review Highlights

Pros:
Friendly, helpful staff (multiple mentions)
Consistently praised breakfast
Clean and comfortable rooms (many guests)
Safe, quiet and pleasant area
Good indoor pool and towels
Pet-friendly with convenient pet areas
Large rooms available
Easy check-in experiences noted
Cons:
Hallway/carpet stains and odors; some carpets need replacement
Pool required better cleaning (tile/edges)
On-site laundry unavailable (inconvenient for families)
Occasional front-desk disinterest
Elevator cleanliness issues
Some rooms had stained carpet (possible pet stains)
Mattresses noisy/need replacing; pillows too small for some guests
Housekeeping lapses (e.g., nearly empty toilet paper rolls)

Categories

Cleanliness
7.8
Many guests praised clean rooms and overall cleanliness, but multiple mentions of stained/soiled carpet, dirty elevator, hallway carpet needing replacement, and occasional housekeeping lapses (empty toilet paper rolls) reduce the score.
Service
9.3
Consistently positive comments about friendly, helpful staff (several mentions by name) and easy check-in; isolated notes of disinterested front-desk behavior kept the score from being higher.
Location
8.4
Described as safe, quiet and in a nice/beautiful area; some guests noted it is slightly outside town (10–15 minutes to dining/activities), which is acceptable but not ideal for everyone.
Room Quality
7.8
Rooms were often described as clean, large and comfortable, but recurring issues—noisy/worn mattresses, small pillows and some scuffs—lower the room-quality rating.
Amenities
7.6
Good amenities cited (excellent indoor pool, pet areas, towels), but problems noted with pool cleanliness, unavailable on-site laundry, and elevator cleanliness reduce the amenities score.
Value for Money
8.1
Many guests felt the hotel offered solid value due to cleanliness and great breakfast; a few comments that the property was nothing special for the price pulled this slightly down.
Food and Beverage
9.4
Breakfast received repeated high praise (described as great, best ever, awesome), making this the strongest category.
Overall Experience
8.8
Overall impressions are positive—clean rooms, friendly staff, excellent breakfast and a safe atmosphere—tempered by a handful of operational issues (carpet stains, pool cleaning, laundry availability).
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:15

Property Description

Luxurious Amenities
Enjoy the convenience of a fitness center and complimentary Wi-Fi during your stay. Don't forget to check out the gift shops for souvenirs.

Delicious Dining Options
Indulge in room service or visit the snack bar/deli for a quick bite. Start your day off right with the daily complimentary buffet breakfast.

Convenient Services
Benefit from the business center, express check-in/out, and free self-parking. Unwind in one of the air-conditioned rooms equipped with flat-screen TVs and premium toiletries.

Grab the opportunity to experience all this and more at Hampton Inn & Suites Springfield-Southwest. Book now for an unforgettable stay!

Important information:

  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SPI

Property Policies

  • Pets

    Maximum number of pets per room 2

  • Pets

    Only dogs and cats are allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Check-in & Check-out

    Contactless check-out is available

  • Pets

    Pets allowed

See all policies

Location

Guest Reviews

8.4
Based on 136 reviews
Cleanliness: 7.8
Service: 9.3
Location: 8.4
Room Quality: 7.8
Amenities: 7.6
Value for Money: 8.1
Food and Beverage: 9.4
Overall Experience: 8.8
C
Charles • partner
10
Pros:

Pet areas were very easy to access and disposable bags were available for poop pick up. Nice area to walk the dogs. My only complaint is that twice now we have stayed here and I’ve requested a first floor room and both times I have ended up on a higher floor. It is very inconvenient to have to go down three floors to exercise our dogs in the middle of the night. Both times my reservations were made weeks in advance.

2025-10-12 • via Nuitee
P
Phillip
8
Pros:

The property was quiet, and I felt safe.

2025-10-05 • via Nuitee
W
William • partner
8
Pros:

it was ok

2025-09-30 • via Nuitee
D
Dan • partner
10
Pros:

The staff here made us feel right at home immediately! Solid hotel with great breakfast and the room was much better than expected.

2025-09-29 • via Nuitee
G
Gary • family
10
Pros:

Very clean rooms and good front desk receptionists.

2025-09-21 • via Nuitee
P
Patricia
10
Pros:

Loved the service, towels and the excellent pool

2025-09-20 • via Nuitee
C
Charles
10
Pros:

Everything was very nice.

2025-09-19 • via Nuitee
S
Sue • family
10
Pros:

Staff was very friendly. Room was very clean and comfortable.

2025-09-18 • via Nuitee
J
Jonathan
6
Close but not enough
Pros:

Room was clean but when both rolls of toilet paper are nearly empty indicts cleaning staff was insufficient.

2025-09-14 • via Nuitee
P
PATRICIA
10
Pros:

beautiful hotel, beautiful area. no complaints

2025-09-09 • via Nuitee
S
Stevens
10
Pros:

Staff person was super helpful. Easy check-in and nice hotel.

2025-09-03 • via Nuitee
S
steve • family
10
Pros:

Very courteous staff, clean rooms and a great breakfast.

2025-09-01 • via Nuitee
R
Ronald
8
Pros:

Elevator wasn’t clean. Room was fine. Front seat employees seemed disinterested, but did do their job.

2025-08-29 • via Nuitee
O
Olivia
10
Pros:

Clean, good breakfast, safe

2025-08-17 • via Nuitee
A
Alexsandra
10
Pros:

All the staff was friendly and helpful.

2025-08-15 • via Nuitee
W
William • family
4
Pros:

Need to update carpet has a bad ofor

2025-08-13 • via Nuitee
T
Terrence
6
Pros:

The place is a little older, a little scuffed, up but clean

2025-08-12 • via Nuitee
E
edward
8
Pros:

Nice staff v

2025-08-09 • via Nuitee
M
Mark
10
Pros:

Large room. Very comfortable.

2025-07-30 • via Nuitee
K
Kenneth • family
8
Pros:

The carpet in hallway needs cleaning or replaced.
Staff excellent. Breakfast best ever.

2025-07-19 • via Nuitee