The Ritz-Carlton Georgetown, Washington, D.C.

Always great. And tonight John the manager went over the top for us. So much appreciated! Frey was so attentive. The food is great! Thank you!!

We had a wonderful experience. This was a "staycation"--we've enjoyed Ritz hotels around the world, but wanted to try this one close to home because of the convenience, interesting architecture, and neighborhood. We also wanted to share the Ritz experience with our young son (this was his first time at a Ritz). It did not disappoint. We enjoyed the kids oriented amenities (e.g., check in activity bag and stuffed animal). The facilities are beautiful and well-maintained, the suite was very spacious with top notch design and care (and a really nice coffee machine). Everyone was very polite and almost everyone went above and beyond (as Ritz Ladies and Gentleman are known for). We look forward to returning and may make this a Thanksgiving family tradition.

Almost every staff member went above and beyond (which is something we have experienced and expected from Ritz hotels). Any request was quickly handled with options. For example, I thought one of the lamps didn't work in our room and let the front desk know. Within minutes an engineer was there (it was my mistake for not turning on the entrance light in the suite which also controlled that lamp). We also collect Ritz lions and was hoping to get one for our son. The lady who checked us in said that we couldn't do the wagon and pick a stuffed animal until we were checking out. But, I remembered a message (and the website) says that it the stuffed animal would be available "upon arrival" (which makes more sense--why let the child wait until they leave to get a new friend?). I asked through the chat this time and Wes went above and beyond--he came to our room within a few minutes and brought a Ritz Kids lion (which is discontinued but he had some for just this type of occasion). He had one for my son and one for us (I mentioned that we have a collection). We loved the stuffed animals and will cherish them because of the memory and that they are unique now (discontinued). Housekeeping stopped for turndown service and then left numerous chocolates (not just one or two). And, the gentleman who brought our room service breakfast was great--not only excellent in set up and demeanor, but was friendly and engaging with our son.

I highly recommend the Ritz Georgetown.

The location is perfect for exploring the dining and shopping of Georgetown. The Living Room is not to be missed for an evening of cocktails and snacks!

We thoroughly enjoyed our stay at the Ritz-Carlton, Washington D.C. After driving all day the atmosphere by the open fireplace was so relaxing and calming. The customer service was great and our room was spacious and clean. We would definitely stay there again.

Had a very pleasant stay here. The hotel is intimate and relaxing and in a great location in the heart of Georgetown. What really stood out were the staff. They were all exceptionally friendly and accommodating. We traveled with 3 small kids and everyone went out of their way to help and keep the little ones happy. Everything was seamless.

Staff was amazing! Location was perfect. With our background consulting for forbes 5star hotels, it takes a lot to make us take note. This team was well trained and service oriented.

We stayed here for sentimental reasons. It is a great property at a great location. But it left a lot to be desired.
My expectation for a property when you are paying 1k a nite is extremely high. It does not compare to a Four Seasons or other like properties.

Worst “Ritz” experience I have ever had in my career. Rooms are nice but the gym and restaurant are so bad. Marriott is destroying the Ritz brand

We have stayed at this Ritz before (handful of years ago) and I remember liking it so we stayed again. The lobby/lounge area is beautiful but our room was in the far tower by the spa elevator (room # started with ‘E’) and it was beyond dated. I felt like we were in a Hampton in with a nicer bed. So basic and very dated. Not luxurious at all. I hate to even say this because the staff was nice but it was just a somewhat depressing experiencing. We won’t be staying there again. Over priced for what it was and just a let down.

Excellent as expected with a Ritz Carlton.
The service is exceptional.
Will be returning soon.

what are we paying for here? The room is very dated but it was spacious. Lacks updated amenities, sink was cracked. As is typical with RC, they nickel and dime you for EVERYTHING. The concierges are great and very helpful but I would say the service was lackluster as a whole. Waited a very long time to be served in the lobby. I understand we are paying for the location but this was far too much money to pay for mid-tier service.

The lobby has a horrid, overwhelming chemical odor which caused my wife to pass out when we checked in. For the balance of our stay, we had to avoid the lobby and the amenities therein, and take a circuitous route to our room involving stairs up and down and around and so forth. When I asked the manager what the scent was, she told me this was “Ritz’s Signature Scent” which was supposed to resemble something like “Redwood Forest.” It actually more closely resembled being stuck in a taxi with those pine-shaped deodorizers, if there were 100 of them instead of just one. She also told me the scent was piped in 24-7, and nothing could be done about it. Low class.

Excellent but could use a better system for assistance with luggage.

Stay was great. Staff very accommodating.

I’ve been a regular at another flagship luxury Marriott property averaging over 50+ nights/yr at that property alone, and while I still adore many hotel and restaurant staff, recent management changes have yielded inconsistent experiences and IMHO undervalues loyalty.

I decided to “shop around” in the DC-Metro area and The Ritz-Carlton Georgetown is the gem of the ball! Exceptional customer service abounds from each and every department. From pre-arrival, replies to automated emails from guest services get immediate attention and the team goes above and beyond to meet your needs. Rooms are well-maintained and exceedingly clean making you feel at ease and at home. Dining service is highly attentive and the food delicious. You will be hard press to fault this place — they thrive on excellence and have earned the #1 spot in DC!

Beautiful hotel in a great neighbourhood with a very personal touch. The lounge with the log fire is so cosy. All staff are exceptionally friendly and efficient, with Edward a particular star. The suite was very well appointed, bed extremely comfortable