Clarion Collection Hotel Principessa Isabella

The only positve thing to say about this property is its location. The rest was very poor. The property facilities ,rooms , bathrooms, reception , people are aged and indifferent. Not attentive at all. Bathroom is a disaster, breakfast is extremely poor only basic and average quality. Personel was grumpy and obviously not enjoying their job, only smiling persons were the cleaner and the handyman. What is surprising is that ths property receives some excellent reviews, this should ring the bells to trip advisor to look into it. Look elsewhere.

The room is very cozy, I have traveled with my mother and there is an optional for single beds. The location is very good, you can walk to Fontana di Trevi, just 1 mile or take bus two blocks from the hotel.

The breakfast is wonderful with fruits, traditional Italian drives and the staff is very polite and halpful, mainly Elena, she is responsible for organizing the breakfast and during everytime she is looking is you need something. She was very attentive every days!.

This hotel has a lovely exterior, and is a fairly good location for walking to several main tourist attractions. The rooms are decent size, and the showers were good with a heated towel rack.

The free breakfast is helpful to have, but the food quality was pretty awful. The bread was stale, and a lot of the food looked like it had been sitting out for way too long (not fresh at all). The scrambled eggs were inedible, and the breakfast attendant let her black hair strands get into the eggs, so I could not eat them. On top of that, she was incredibly rude to me, and very unprofessional. I attempted to fill up my water bottle at the aqua dispenser, and she yelled at me and proceed to grab my bottle from my hand to fill it up at the kitchen tap instead. Very unnecessary behavior in my opinion, especially considering that it was a water station! How ridiculous when there are fountains all around the city; and she was acting like it was so taboo for me to put water into a reusable bottle. She should learn how to have better service standards, and should treat every guest equally with respect, not just the native Italian speakers. The walls were also so incredibly thin. You can hear everything, and it makes it very hard to sleep. I unfortunately had to listen to the couple next to me getting intimate at 2am and let me tell you…it was VERY loud, almost like we’re sharing one room. The beds were hard as a rock, with very uncomfortable sheets. This is by no means a 4 star hotel, a 3 star hotel at best. It seems that this hotel is geared more towards servicing Italians, and I did not find that I was treated well as a tourist. I personally would not recommend this hotel to others.

Fridge didn’t work, bathroom too small and dangerous with corner opening shower door and slippery floor. The bed was hard and uncomfortable. There was no air conditioning, had to open the window in autumn as it was stuffy. The staff were friendly though and helpful.

Carece de rampa para personas con limitaciones físicas.
Personal poco amable y poca educación en atención al público.
Las habitaciones tienen ventanas que dan a áreas con ruido

Jag tycker om gamla klassiska hotell eftersom de har en nedärvd ambition att göra gott för sina kunder. Efter en tråkig start bättrade sig hotellet och blev både trevligt och acceptabelt. Personalen sätter en så tydlig standard. Frukosten är okej men inte perfekt.

Stayed here 4 nights from April 13th to 17 2025. Hotel is in good neighborhood. Staff was efficient and helpful. Cleaning was very good. Requested two taxi pick ups and they were right on time.

Rooms are small...but quaint. Very Roman. We had sixth floor rooms with cute little balconies. TV is small

Overall I liked the place. Pillows could be a bit fluffier.

Med tyst och avskiljt läge hittar man det här hotellet med rejäla rum i bra materialval. Kanske något tråkigt men söker man sömn i tysta rum är detta ett bra val i ett tryggt område. Personalen är nedtonad och korrekt. Frukosten är okej och prisnivån rimligen.

Hotel is very dated and average…more like a two or three star at best. Its location is a 15-20 minute walk from the center and public transportation via bus takes just as long.

Walls are worn down with chipped paint. The beds are old with hard mattresses, and the bathroom has zero shelf space for toiletries. Finally, the face towels are incredibly thin and resemble dish towels.

We tried the hotel breakfast only once because it was so disappointing. Cappuccino from a machine that tasted more like mocha than coffee, not-fresh pastries, sad-looking staff, and a giant TV screen advertising holidays in Thailand!

we had stayed in this hotel many years ago so i made reservations for one month. i arrived at hotel with a one month reservation and they made us pay for the month in addvance , never did this in any hotel before. the first night the flag pole outside our room was banging outside our room all night with no sleep. the breakfast was Poor at best they moved us moved us to another room it was very small and not a room i could spend a month in. after a week i told them i was leaving . THEY REFUSED TO REFUND MY BALANCE AND I WAS OUT OVER 4000. EUROS. My advice would be dont make reservation in advance or better yet use booking.com or other back up. I made my reservation directly with hotel. Boy did i get screwed .buyer be ware. never again

FREE CANCELLATION RATE up to 48 hours

You can cancel/modify free of charge up to 2 days before arrival (hotel time). If you cancel/modify within 2 days before arrival or do not show up, the penalty will be the total amount of the reservation.

Outstanding location central to many get sights! Helpful and professional staff. Beautiful lobby and rooms! Breakfast room was lovely with many selections. Walkable to wonderful restaurants in a pretty neighborhood. Highly recommend!

On two previous trips to Rome - more than 10 years ago - I/we had stayed at a 4* hotel southwest of Termini. My recollection of changes in that part of the city between first and second stays was reinforced by recent user reviews (NOT of that particular hotel, but of the neighbourhood) so I went looking for an alternative "nice place to stay". I must say that the "Principessa Isabella" performed that role very well! The hotel is a modest walk (20-40 minutes) from the main Roman sites (and close to at least one bus route to the Termini area) - it is also a very affordable taxi ride to such sites. The area around the hotel felt very safe and included various government offices and international banks. I loved the room (101): a nice bathroom and a decent amount of space. The bed was very comfortable and I slept well. The quotes from "La Divina Commedia" on the ceilings (I asked and was told that this decorative element was not unique to room 101) are a lovely touch! Breakfast was perfectly fine, with, perhaps, a tendency towards sweet items. I must say that I was a little disappointed - my only disappointment overall - that coffee at breakfast was from a machine even though there was a "proper" espresso machine in the adjoining "bar area". Reception staff were friendly and helpful - and I even managed to introduce the evening staff to the traditional aperitivo of my adopted home, the "pirlo". I really do hope to return in the next year or so as there is so much still to see in Rome - and the "Principessa Isabella" is a fine base for such exploration!

Comfortable hotel near Via Veneto and Villa Borghese, quiet neighbourhood. rooms are comfortable and have a good size, decor a bit on the tacky side with lots of gold and cheap paintings. breakfast ok, staff friendly.

Hotel ligger i rolig området med kort avstand til buss og metro. Behjelpelig og hyggelig personalet. Passer fint for kort opphold. Fordel at god frokost er inkludert. Eneste minus var at ventilasjon var broket hvis du vil ha kjølig på rommet.

Great location, wonderful air conditioning in the foyer. Rooms were cool, beds comfortable with tea and coffee facilities. Very quiet hotel. Buffet breakfast was average. Reception staff unfriendly, not helpful and when we asked for a taxi he flicked his hand at us and told us to go down the street and we would find one, pompous man. So tired of rude unfriendly reception staff in Italy.

Very posh hotel for the price, staff were excellent.

I booked and paid 3-day stay at Hotel Principesa Isabella, Rome. Due to a trip change I had to cancel the first night and the hotel advised that a refund wasn't possible. Three weeks in advance of the stay, I let them know that we would check-in on the second day of the reservation, by email and phone. Upon our arrival at Hotel Principesa Isabella on the second day of the reservation/booking, the hotel advised that they had cancelled that night's accommodation, "because we hadn't checked-in the day prior". It was late into the evening and the hotel made a cursory attempt to find us alternative accommodation for that evening, but unsuccessfully. Reception offered to allow us to sleep the night on a sofa in hotel foyer and promised us the room booking for third and final night was all fine. We found alternate accommodation for that second night, at our own expense, and after 3 hours sleep and at 6.30am we phoned Hotel Princapesa Isabella to confirm that final night's reservation and Reception advised that the whole booking had been cancelled. Hence, we had to find another hotel and at our expense for that night too.

We are now one week after the reservation and Hotel Principesa Isabella have refused to offer an explanation and a refund; for the last two nights of the reservation. I accepted responsibility for the first foreited night. We have phoned the hotel to speak with administration/management on three occasions but Reception refuse to put us through. I have emailed a letter asking for an explanation and refund to the only email contact on the website and have not received a reply.

The terms and conditions of the booking state that, "If you cancel, modify the booking, or don't show up, the fee will be the total price of the reservation". If the hotel had an issue with us forfeiting the first night of the three day stay, they had more than ample time to advise that we would be compromising the entire booking. My hunch is that the hotel is in such high demand, that they do not care about the customer; evidenced by the unsatisfactory customer service, lack of transparency and zero communcations. Beware!

Excelente servicio, y el desayuno muy bueno

The staff was very accommodating and helpful. We stayed there Nov 7-9 and returned Nov 23-25. We were greeted with a welcome back, it’s so nice to see you again. The breakfast was better than any Choice property we have stayed at previously. I would highly recommend this hotel.

Worst breakfast ever served !