Holiday Inn Express Aberdeen City Centre by IHG

Hotels
•
Holiday Inn Express
8.2 (6191 reviews)
Chapel Street , Aberdeen , gb

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Children allowed
Pets allowed

Facilities

Parking
Non-smoking rooms
Restaurant
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Clean room
Cons:
Maintenance issues
Food quality inconsistencies

Categories

Cleanliness
7.78
The room was grubby and not well-prepared, affecting overall cleanliness.
Service
8.75
Generally friendly and helpful staff, with standard service level.
Location
9.29
Excellent location central to activities and transport.
Room Quality
7.74
Room was standard but had issues with setup and maintenance.
Amenities
7.27
Lacking in some amenities like fridge and proper maintenance of facilities.
Value for Money
8.23
Good value considering the overall experience and pricing.
Food and Beverage
7.78
Breakfast options varied but faced quality issues in execution.
Overall Experience
8.75
A satisfactory stay with essential comforts, though areas for improvement exist.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 15:46

Property Description

Convenient City Centre Location:
Located in Aberdeen's city centre, Holiday Inn Express is a mere 10-minute walk from Aberdeen Rail Station and close to popular attractions like Union Street and Aberdeen Art Gallery.

Modern Rooms and Amenities:
Enjoy comfortable and contemporary rooms featuring satellite TV, private bathrooms with power showers, and complimentary toiletries. Relax and unwind in the modern lounge bar offering a variety of beverages.

Complimentary Hot Buffet Breakfast:
Start your day right with a delicious hot buffet breakfast. Whether you're in Aberdeen for business or leisure, Holiday Inn Express ensures a convenient and comfortable stay.

Experience the best of Aberdeen at Holiday Inn Express City Centre. Book now for an unforgettable stay!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ABZ

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is needed) and costs GBP 10 per day.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.2
Based on 6191 reviews
Cleanliness: 7.78
Service: 8.75
Location: 9.29
Room Quality: 7.74
Amenities: 7.27
Value for Money: 8.23
Food and Beverage: 7.78
Overall Experience: 8.75
B
Barbara • solo_traveller • gb
10
Pros:

Convenient, comfortable and inexpensive

Cons:

Very busy at breakfast but that's because it's obviously so popular! Can't really criticise because of that. So - we're saying - excellent thanks.

2026-05-16 • via Nuitee
I
Israel • solo_traveller • gb
10
Perfect for a short trip
Pros:

Evening meal was surprisingly good

2026-05-16 • via Nuitee
G
Giuseppe • extended_group • it
8
2026-05-16 • via Nuitee
S
Susan • couple • gb
9
All good except previous comment re windows (or maybe some earplugs might be provided).
Pros:

Good location, good value, good breakfast.

Cons:

Noise from street during night which, although not in any way the fault of the hotel, might have been helped by better windows (sounded like the window was open but it wasn’t).

2026-05-16 • via Nuitee
L
Lorraine • couple • gb
9
Exactly what was expected and required for an overnight stay
Pros:

Great location, breakfast was good lots of choice and lovely and hot

Cons:

N/A

2026-05-16 • via Nuitee
M
Masson • solo_traveller • ca
8
Pros:

Location
Quiet
Clean
Varied choices for breakfast

Cons:

Small rooms
Not enough counter space or floor space for bags

2026-05-16 • via Nuitee
P
Paula • couple • es
8
Pros:

Lo céntrico que estaba y que el desayuno estaba muy bien

Cons:

Que el parking era muy pequeño y caro

2026-05-15 • via Nuitee
B
Bakker • solo_traveller • nl
2
2026-05-15 • via Nuitee
N
Nerea • couple • es
7
Buena estancia
Pros:

Su ubicación y el desayuno.

Cons:

La habitación olía mucho a tabaco cuando llegamos, el olor no se fue en toda la noche.

2026-05-15 • via Nuitee
S
Scott • couple • gb
9
Handy for the theatre. Friendly staff.
Pros:

Central location

Cons:

Nothing

2026-05-15 • via Nuitee
R
Rodger • solo_traveller • gb
10
2026-05-14 • via Nuitee
C
castaldo • couple • it
9
2026-05-14 • via Nuitee
M
Monika • solo_traveller • ch
7
Ok für eine Nacht
Pros:

Frühstücksbuffet, nettes Personal, sauber

Cons:

Teppichboden, kleines Bad, kein PP direkt vor Ort

2026-05-14 • via Nuitee
J
Jan • couple • pl
3
Obsługa miła , śniadania bez zarzutu ale wilgoć w pokoju i łazience nie do zaaokceptowania.
Pros:

Śniadania i personel OK,

Cons:

Pokój bardzo zimny, wszechobecna wilgoć, w łazience kiedy drzwi były na szeroko otwarte na podłodze skraplała się woda, nie polecam nikomu wejścia do łazienki bez obuwia tylko w skarpetach bo wychodzicie w mokrych jakbyście brodzili po kałuży , nawet gdy cały dzień nikt nie korzystał w łazienki na zimnej podłodze skraplała się woda. Pod pryszni cem widoczne znaczne ślady grzyba . Masakra .

2026-05-14 • via Nuitee
N
Neil • family_with_children • gb
7
2026-05-14 • via Nuitee
M
malcolm • couple • gb
7
2026-05-13 • via Nuitee
M
Michelle • couple • gb
1
Horrific, will never be back
Pros:

Staff are sour faced, never smile. Staff are loud at night, shouting and screaming and laughing. Not acceptable when you’re paying to sleep somewhere but getting no sleep at all.
Breakfast looks like it’s made at 6.30 and filled up and left, by the time we got breakfast on both days at 8.30am everything was hard, burnt and rubbery.
I paid £9.99 a day to have weetabix because nothing was eatable.

This is by far the worst hotel we have ever been to and 100% will NEVER be back.

Complete Waste of money.

Cons:

Staff.
Breakfast.
Brick hard bed that we could barely sleep on

2026-05-13 • via Nuitee
M
Mike • solo_traveller • gb
9
Pros:

The bed and pillows were excellent. Way beyond expectations.

Breakfast was good.

Cons:

Only negative was I couldn'y get the heating on - but I could have contacted staff and chose not to.

2026-05-13 • via Nuitee
K
Kjetil Thuv • couple • no
4
skuffet
Pros:

Beliggenheten var bra

Cons:

Frokosten var veldig dårlig.
Kaffen var forferdelig

Senga var hard, ubehagelig og veldig liten til 2 personer

2026-05-13 • via Nuitee
G
george • couple • gb
5
it was ok
Cons:

breakfast was very poor, food was overcooked

2026-05-12 • via Nuitee