Holiday Inn Express Aberdeen City Centre by IHG

Hotels
Holiday Inn Express
8.2 (6591 reviews)
Chapel Street , Aberdeen , gb

Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Restaurant
Heating
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Clean room
Cons:
Maintenance issues
Food quality inconsistencies

Categories

Cleanliness
7.78
The room was grubby and not well-prepared, affecting overall cleanliness.
Service
8.75
Generally friendly and helpful staff, with standard service level.
Location
9.29
Excellent location central to activities and transport.
Room Quality
7.74
Room was standard but had issues with setup and maintenance.
Amenities
7.27
Lacking in some amenities like fridge and proper maintenance of facilities.
Value for Money
8.23
Good value considering the overall experience and pricing.
Food and Beverage
7.78
Breakfast options varied but faced quality issues in execution.
Overall Experience
8.75
A satisfactory stay with essential comforts, though areas for improvement exist.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 15:46

Property Description

Convenient City Centre Location:
Located in Aberdeen's city centre, Holiday Inn Express is a mere 10-minute walk from Aberdeen Rail Station and close to popular attractions like Union Street and Aberdeen Art Gallery.

Modern Rooms and Amenities:
Enjoy comfortable and contemporary rooms featuring satellite TV, private bathrooms with power showers, and complimentary toiletries. Relax and unwind in the modern lounge bar offering a variety of beverages.

Complimentary Hot Buffet Breakfast:
Start your day right with a delicious hot buffet breakfast. Whether you're in Aberdeen for business or leisure, Holiday Inn Express ensures a convenient and comfortable stay.

Experience the best of Aberdeen at Holiday Inn Express City Centre. Book now for an unforgettable stay!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ABZ

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is needed) and costs GBP 10 per day.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.2
Based on 6591 reviews
Cleanliness: 7.78
Service: 8.75
Location: 9.29
Room Quality: 7.74
Amenities: 7.27
Value for Money: 8.23
Food and Beverage: 7.78
Overall Experience: 8.75
D
Duggan family_with_children gb
8
Just what we needed
Pros:

Location was excellent the breakfast was really good

Cons:

Room was very hot

2026-07-11 via Nuitee
M
MartinK75 solo_traveller cz
7
Pros:

Breakfast.

Cons:

Very noisy rooms, noise from the street in the night.

2026-07-11 via Nuitee
J
Jaroslaw solo_traveller pl
8
2026-07-11 via Nuitee
V
Vandecasteele solo_traveller be
10
Pros:

Heel vriendelijk personeel, ruime kamer

Cons:

Geen voldoende eigen parking

2026-07-11 via Nuitee
G
Greg solo_traveller gb
10
Really enjoyed it and would stay again
Pros:

Pleasant staff, rooms were really nice. Great location

Cons:

Property was fine

2026-07-11 via Nuitee
D
Diane solo_traveller gb
7
Ok, but disappointed with staff reaction to my dinner booking
Pros:

Very good

Cons:

I paid for breakfast & dinner but was charged for dinner. Wouldn't accept it had paid. I have emailed you but no response. Not happy

2026-07-10 via Nuitee
L
Laura family_with_children gb
7
Great location
Pros:

Hotel had a great location and was very clean staff were friendly and knowledgeable on the area and what was near by activities etc

Cons:

Lack of parking when booking it stated parking was available then received an email saying it was limited arrived with no where to park, breakfast was chaotic too small an area for the volume of guests everyone crowded round 1 small food area

2026-07-10 via Nuitee
L
Laurina couple gb
7
We enjoyed our stay
Pros:

Bedroom was comfortable. The facilities were good. Breakfast was good.

Cons:

Space at breakfast was crowded

2026-07-10 via Nuitee
E
Elaine family_with_children gb
9
Friendly staff, clean rooms. Excellent price for the night.
Pros:

The staff very very helpful especially Rachel. I was down for a hospital visit with my son. The staff went over and above to help me in a difficult situation. The breakfast were excellent and the food was plentiful. I felt they catered for everyone’s tastes.

Cons:

In my experience it couldn’t have been bettered. Helpful staff who gave you information about Aberdeen. Called taxis for you and couldn’t do enough to help. It location was good too.

2026-07-10 via Nuitee
K
Karen solo_traveller gb
10
Pros:

Great stay.

2026-07-10 via Nuitee
G
gary solo_traveller gb
10
2026-07-10 via Nuitee
E
Exiled_Aberdonian Family Sandiacre, Derbyshire, England
10
Conveniently located.
Pros:

This is our regular hotel for home visits to Aberdeen. It is conveniently located for all major bus routes, and it's only a 5 minute taxi ride from the railway station.
Fair enough, the rooms are not huge, but we've always found them to be clean & comfortable. At the end of the day, it's just a place for us to rest our heads.
Plenty choices nearby for dining out. Can recommend both the Atrium and Mi Amore. If you fancy something quick, there are plenty of fast food establishments on both Chapel Street and Rose Street.
We have always found the staff to be very nice - Rachel always seems to be on duty when we stay and we have always found her to be extremely helpful and friendly.
We hope to return again next year.

2026-07-09 via Tripadvisor
J
Johan couple za
8
2026-07-09 via Nuitee
P
Pauline solo_traveller gb
9
Pros:

Excellent location. Excellent staff. Very clean and comfortable. All you needed and also excellent price for room.

Cons:

The lack of air conditioning and using a fan during summer months it was a bit warm for my liking.

2026-07-09 via Nuitee
G
Gaëlle family_with_children fr
7
Chambre familiale correcte à très bon prix mais canapé lit enfants inconfortable
Pros:

Bon emplacement, l’hôtel est vieillissant mais propre. Personnel très accueillant

Cons:

Le canapé lit des enfants est très inconfortable

2026-07-09 via Nuitee
P
Patricia Sinclair solo_traveller gb
10
Pros:

The staff were excellent

2026-07-09 via Nuitee
C
Carol couple gb
10
We come and stay often the staff are brilliant
Pros:

We love staying there

Cons:

Liked every part of our stay

2026-07-09 via Nuitee
R
Rami family_with_children qa
8
Pros:

Location, staff and cleanliness

Cons:

Breakfast no enough variation

2026-07-09 via Nuitee
S
Stephan MvF solo_traveller ch
8
Pros:

Die Lage des Hotels ist sehr gut, man ist schnell in der Innenstadt, auch gibt es zahlreiche Restaurants in der Umgebung. 200 Meter neben dem Hotel hat es ein Parkhaus für Autos, somit kein Problem.
Die Hotelzimmer sind eher klein, aber sauber, und bieten alles, was man braucht.
Das Frühstück war frisch, es hat von allem, und auch genügend Sitzplätze (Juli 2026). Wir würden gerne wieder kommen.

Cons:

Alles war sehr gut.

2026-07-09 via Nuitee
C
Cesar solo_traveller es
9
2026-07-09 via Nuitee