Holiday Inn Express Aberdeen City Centre by IHG

Hotels
Holiday Inn Express
8.2 (5755 reviews)
Chapel Street , Aberdeen , gb

Children allowed
Pets allowed

Facilities

Non-smoking rooms
Restaurant
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Facilities for disabled guests
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Clean room
Cons:
Maintenance issues
Food quality inconsistencies

Categories

Cleanliness
7.78
The room was grubby and not well-prepared, affecting overall cleanliness.
Service
8.75
Generally friendly and helpful staff, with standard service level.
Location
9.29
Excellent location central to activities and transport.
Room Quality
7.74
Room was standard but had issues with setup and maintenance.
Amenities
7.27
Lacking in some amenities like fridge and proper maintenance of facilities.
Value for Money
8.23
Good value considering the overall experience and pricing.
Food and Beverage
7.78
Breakfast options varied but faced quality issues in execution.
Overall Experience
8.75
A satisfactory stay with essential comforts, though areas for improvement exist.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 15:46

Property Description

Convenient City Centre Location:
Located in Aberdeen's city centre, Holiday Inn Express is a mere 10-minute walk from Aberdeen Rail Station and close to popular attractions like Union Street and Aberdeen Art Gallery.

Modern Rooms and Amenities:
Enjoy comfortable and contemporary rooms featuring satellite TV, private bathrooms with power showers, and complimentary toiletries. Relax and unwind in the modern lounge bar offering a variety of beverages.

Complimentary Hot Buffet Breakfast:
Start your day right with a delicious hot buffet breakfast. Whether you're in Aberdeen for business or leisure, Holiday Inn Express ensures a convenient and comfortable stay.

Experience the best of Aberdeen at Holiday Inn Express City Centre. Book now for an unforgettable stay!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ABZ

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is needed) and costs GBP 10 per day.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.2
Based on 5755 reviews
Cleanliness: 7.78
Service: 8.75
Location: 9.29
Room Quality: 7.74
Amenities: 7.27
Value for Money: 8.23
Food and Beverage: 7.78
Overall Experience: 8.75
K
Kim family_with_children gb
9
2026-02-14 via Nuitee
A
andrea family_with_children gb
10
Superb
Pros:

Everything was excellent. Great break.would do it again

Cons:

Nothing

2026-02-14 via Nuitee
C
Celine family_with_children ie
8
2026-02-14 via Nuitee
E
Elizabeth family_with_children gb
8
A very good hotel for theatre gigs great value for clean comfortable room and breakfast.
Pros:

Breakfast was hot and tasty, staff helpful and very pleasant. Lounge / bar area bright and cosy excellent value for money

Cons:

Nothing really

2026-02-13 via Nuitee
M
Marie family_with_children gb
10
Great location, clean and comfortable room.
Pros:

Great location at the top of Union Street. Lots of good places to eat nearby. Room was clean and comfortable. Staff were friendly and breakfast included!

2026-02-13 via Nuitee
A
Alan family_with_children gb
4
Cons:

The television didn't work, took over 3hours for staff member to come and see it, was then told had to re-tune it every time I switched it on again. Telephone had no instructions on how to call reception. Pigeons making a fair amount of noise the whole time and breakfast was limited when it came coffee choices due to both machines being broken.

2026-02-13 via Nuitee
M
Michael couple gb
10
Comfort away from home.
Pros:

Breakfast fresh local produce

Cons:

N/a

2026-02-13 via Nuitee
A
andrew couple gb
7
Nice hotel bad breakfast
Pros:

Good location and friendly staff

Cons:

Breakfast wasn’t very good

2026-02-12 via Nuitee
I
Ian couple gb
9
Easy to book and good location
Pros:

Easy location comfortable and good breakfast

Cons:

Nothing

2026-02-12 via Nuitee
D
David family_with_children nz
9
2026-02-12 via Nuitee
M
Martin solo_traveller gb
9
2026-02-12 via Nuitee
A
Alistair solo_traveller gb
5
Bang average
Pros:

Location is central

Cons:

Breakfast was very poor. All the cooked items looked and tasted like they had been sitting there since the day before, maybe they had. Bacon was rock hard and cold, dried up scrambled eggs, not much choice.
Room was cold

2026-02-12 via Nuitee
J
Jessica couple gb
5
Great location, housekeeping needs improvement.
Pros:

The bed was comfortable and the rooms were nice and warm. The location is excellent, really couldn't have found a better location for ourselves.

Cons:

The shower leaked into the bathroom floor creating a puddle. When we got to the room there was a poop in the toilet - I believe this is because of bad water pressure/plumbing. Under the bed and around the sink were pretty dirty too. The floor having stains etc on it.
The hotel is in the low emissions zones so you can't park your car there unless it's low emission, even though you're paying £150 for 2 nights and we had to walk 30 mins to get to the hotel.

2026-02-12 via Nuitee
C
copland family_with_children gb
9
2026-02-12 via Nuitee
J
Jason solo_traveller gb
9
Was ideal for my one night stay.
Pros:

The free breakfast was good and an added bonus, would stay again.

Cons:

Nothing.

2026-02-11 via Nuitee
A
Alan family_with_children gb
10
2026-02-11 via Nuitee
C
Chris solo_traveller gb
3
Cons:

cold room , mould on the bathroom ceiling very dated rooms

2026-02-11 via Nuitee
S
Scott solo_traveller gb
10
2026-02-11 via Nuitee
P
Paul couple gb
1
2026-02-11 via Nuitee
J
Jordan solo_traveller gb
8
2026-02-11 via Nuitee