Holiday Inn Express Köln-Mülheim by IHG

Hotels
•
Holiday Inn Express
8.4 (107 reviews)
Tiefentalstrasse 72, Cologne, 51063 , Cologne , DE
+49 221 297700

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Pets allowed

Facilities

Elevator
Golfing nearby
Television in common areas
Free breakfast
Safe-deposit box at front desk
Multilingual staff
Free newspapers in lobby
Express check-out
Smoke-free property
Express check-in
See all facilities

Review Highlights

Pros:
Friendly, helpful staff (named praise for Omer and Simon)
Good to excellent breakfast with variety
Clean rooms reported by many guests
Comfortable beds
Convenient to tram and Messe for some travelers
Umbrella rental available
Cons:
Broken elevator reported multiple times; stairs difficult for some guests
Some housekeeping issues (unclean cups, missed items)
Rooms can be small/tight for families
Air conditioning reported as ineffective in some rooms
Location considered out of the way and sometimes noisy
Unexpected luggage storage fee and sporadic reception coverage

Categories

Cleanliness
7.6
Mixed reports: many guests called rooms clean and tidy, but several complaints about housekeeping missing items (unclean coffee cups, not leaving fresh milk) and one saying cleanliness 'not as expected'.
Service
9.4
Generally praised: multiple mentions of friendly/helpful staff (specific praise for Omer and Simon), though a few guests reported poor reception coverage and staff away from desk.
Location
7.8
Mixed to slightly negative: convenient for tram/Messe but repeatedly described as 'out of the way', near only a McDonald's and gas station, and sometimes noisy from early morning.
Room Quality
8
Rooms often described as small but clean and with comfortable beds; some families found space tight and multiple reports of air conditioning not cooling well.
Amenities
7.6
Issues noted: elevator broken in several reviews and a surprising luggage storage charge; positives include umbrella rental and free breakfast availability for some guests.
Value for Money
8.4
Mixed signals: free breakfast mentioned as a plus by several guests, but unexpected luggage fees and location requiring transport to sights temper perceived value.
Food and Beverage
9.2
Mostly positive: many guests praised the breakfast as great/delicious with plenty of choice; a minority noted issues like watered-down orange juice or crowded breakfast times.
Overall Experience
9.2
Overall positive stays: repeated comments of comfortable, welcoming hotel and friendly staff leading to generally enjoyable visits despite some location and amenity drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-10-28 22:39

Property Description

Convenient Amenities
Make use of complimentary wireless internet access, a television in a common area, and a vending machine at your convenience. End your day with a drink at the bar/lounge.

Free Buffet Breakfast & Rated 3 Stars
Enjoy a complimentary buffet breakfast served daily and revel in the luxury of a 3-star property officially rated by Hotelstars Union.

Great Location & Event Spaces
With the Rhine just 0.9 km away, the hotel is an ideal choice. Also, benefit from 2 meeting rooms for events. Book Holiday Inn Express Köln-Mülheim, an IHG Hotel for a memorable stay.

Important information:

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Contactless check-out is available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CGN

Property Policies

  • Pets

    Service animals are exempt from fees/restrictions

  • Sustainability Certifications

    Green Key (Foundation for Environmental Education)

  • Check-in & Check-out

    Contactless check-out is available

  • Sustainability Certifications

    Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)

  • Pets

    Pets allowed

See all policies

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.4
Based on 107 reviews
Cleanliness: 7.6
Service: 9.4
Location: 7.8
Room Quality: 8
Amenities: 7.6
Value for Money: 8.4
Food and Beverage: 9.2
Overall Experience: 9.2
K
Kirollos
10
Pros:

Satisfied. Breakfast was good.

2025-10-05 • via Nuitee
B
Bhupendra
4
would not stay there again
Pros:

poor service by reception staff and house keeping

the lift wasn't working and at my age to climb 5 floor was not easy as i suffer from Asma

also the house keeping dint clean the coffee cups and dint leave fresh milk and coffee
when i complained to the reception they brought it up with no apology

reception was hardly covered so we could get any details on the lift

breakfast was poor with orange watered down

overall poor

2025-09-13 • via Nuitee
T
THAYAPARAN
8
An okay hotel
Pros:

Little tricky to use the Google map to get the location. It is right next to a 24-hour McDonald which is nice since I checked in pretty late, i was able to get dinner. At check-in, no information was provided about breakfast. The elevator was broken and we had to carry our luggage upstairs. I saw a person with disabilities struggling to climb the stairs.

2025-09-04 • via Nuitee
W
Wendy • family
8
Pros:

Very average but satisfactory in everything. Staff was adequate but not super helpful. Hotel was further out of the city than I thought.

2025-07-21 • via Nuitee
C
Charles • family
8
Pros:

clear and tidy

2025-07-19 • via Nuitee
S
samet • partner
10
Pros:

they charge 3EURO for luggages to keep in luggage room. i never seen this before. also, when i need something from reception, they always going out for smoking. i never seen these guys at front desk.

2025-05-26 • via Nuitee
A
Alem
6
Pros:

The space was too tight for four people. Cleanliness was also not as we expected it.

2025-05-16 • via Nuitee
S
Stephen
10
Pros:

Just routine. Nice, clean, friendly people.

2025-03-20 • via Nuitee
T
Timothy
10
Pros:

Nice staff

2025-03-11 • via Nuitee
P
Pauline
8
Good hotel but out of the way
Pros:

Comfortable,clean room. Helpful efficient staff. Excellent breakfast.Surprisingly quiet in view of the hotel’s position (and the time of year-Carnival). Our only complaint would be re position. This hotel is a little out of the way.

2025-03-07 • via Nuitee
Y
Young • family
10
Pros:

It was very small room, but clean.

2025-02-10 • via Nuitee
A
Amanda • family
10
Pros:

The breakfast was great.

2024-12-26 • via Nuitee
M
Mohamed
4
No space during breakfast
Pros:

Breakfast was packed had no space to seat

2024-12-24 • via Nuitee
R
Richard Peter • family
8
Pros:

Hotel and staff where great, Plenty of choice for breakfast which was included in our stay for free. If you're coming for the Christmas Markets be aware hotel is a 20min cab ride from them and city centre.

2024-12-21 • via Nuitee
M
manjit • partner
8
Pros:

Short walk to tram stop, road gets noisy from 6am so don't plan to stay in. Bed is comfortable.

2024-11-28 • via Nuitee
P
paul
8
Pros:

The hotel location mentioned open the website is much further away from attractions and exhibition centre than suggested on the website

2024-11-16 • via Nuitee
F
Francia
10
Pros:

Very nice

2024-10-04 • via Nuitee
M
María Jose • friends
10
Pros:

Great service. Omer from front desk was really helpful and friendly.

2024-09-29 • via Nuitee
V
Verified traveler
8
Over night stay
Pros:

The room was a bit small for a family room, but as we were staying just one night it didn’t matter too much.

2024-09-03 • via Nuitee
L
Lovella • family
10
Pros:

Clean and staff are accommodating and friendly.

2024-07-20 • via Nuitee