Grand Universe Lucca, Autograph Collection

Hotels
•
Autograph Collection
9.2 (136 reviews)
Piazza Del Giglio 1, Piazza Napoleone , Lucca , it

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Restaurant
Room service
Terrace
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Engaged staff
Great location
Good food
Cons:
Small rooms
Poor housekeeping

Categories

Cleanliness
8.41
Housekeeping service was poor, with reports of unclean sheets and inadequate maintenance.
Service
9.88
Reception and staff received positive notes for helpfulness and engagement.
Location
9.92
Super central location, overlooking cute piazzas, which was appreciated by guests.
Room Quality
7.87
Rooms were reported as very small and poorly configured, with some issues like faulty utilities.
Amenities
8.9
Amenities were satisfactory, though gym facilities were noted as basic.
Value for Money
8.86
Generally perceived as expensive but some guests felt the experience justified the cost.
Food and Beverage
9.91
Food quality was praised, particularly breakfast and light meals offered by the restaurant.
Overall Experience
9.88
Positive overall experience despite some specific issues with the room.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 05:34

Property Description

Historic Building with Elegant Interiors
Grand Universe Lucca, Autograph Collection, located near Lucca's Cathedral and the train station, offers a charming stay in a historic building with elegant interiors.

Convenient Location for Exploring
Explore all of Lucca on foot from the hotel's prime location, allowing easy access to the town center and its attractions.

Comfortable Rooms and Excellent Service
Enjoy rooms with picturesque views, lovely décor, minibars, and air conditioning. The attentive staff ensures a pleasant stay, topped with a generous breakfast service.

Experience the charm of Grand Universe Lucca, Autograph Collection for a memorable stay.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PSA

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are allowed. No extra charges.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 10 years old stay for free when using an existing bed.
    People 11 years old and over stay for € 45 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.2
Based on 136 reviews
Cleanliness: 8.41
Service: 9.88
Location: 9.92
Room Quality: 7.87
Amenities: 8.9
Value for Money: 8.86
Food and Beverage: 9.91
Overall Experience: 9.88
T
Timothy • extended_group • us
9
2026-01-17 • via Nuitee
D
Donley • couple • it
10
Perfect location with impeccable service. Best in Lucca.
Pros:

The breakfast buffet was very well prepared. While we don't eat meat from mammals, they offered sliced turkey among their options. Very welcome. Other welcome additions were the fried potatoes and the sun-dried tomatoes. Many fresh pastries, yogurts, cereals, etc. Very satisfying.

Cons:

Can't think of a single thing that I would have improved on.

2026-01-07 • via Nuitee
B
Barbara • solo_traveller • it
9
2026-01-03 • via Nuitee
M
Michaela • solo_traveller • pt
8
2025-12-28 • via Nuitee
M
Michaela • solo_traveller • pt
8
Pros:

Ausnehmend engagiertes Personal. Service, Empfang und Bar

Cons:

Sehr kleines Zimmer, die Regler für Warm- und Kaltwasser sind stylisch aber unpraktisch

2025-12-09 • via Nuitee
F
Francisco • couple • br
10
Pros:

all the staff are perfect

2025-12-01 • via Nuitee
M
Michelle • couple • us
2
So disappointing.this was the most expensive hotel in the area when we boooked and of our 2 weeks traveling Italythe ve
Pros:

Nothing

Cons:

Reception gave wrong directions 2x to park our car. Room was the smallest I’ve ever had. We were in a different hotel every night for 2 weeks and this was ridiculous. Asked for another room to no avail. Wall were so makes up with black makes. Looks terrible. Scale in room didn’t work.

2025-11-16 • via Nuitee
G
Gabriele • extended_group • it
9
2025-11-03 • via Nuitee
I
in77 • family_with_children • it
8
2025-11-02 • via Nuitee
M
Mark • couple • gb
7
Adequate but hardly inspiring
Pros:

The reception staff were helpful in making good restaurant recommendations.

Cons:

The room was strangely divided into two by the bathroom and a fault in the electrical installation meant the power switched off after a time and could only be reactivated by moving in the first part of the room. The housekeeping service was poor, coffee machine and water not replenished and the turn down service inconsistent. Further, the bed sheets were not changed after two days.

2025-10-20 • via Nuitee
M
Michela • solo_traveller • it
9
2025-09-06 • via Nuitee
M
Mahsa • couple • ae
9
2025-09-04 • via Nuitee
D
Dionisios • couple • au
8
Definitely stay here again
Pros:

Great location , staff are outstanding

2025-08-31 • via Nuitee
F
Flanagan • couple • au
8
2025-08-25 • via Nuitee
A
Arnaud • couple • be
7
2025-08-18 • via Nuitee
F
Fabio • couple • it
9
Bellissimo e staff very top
Pros:

Top in tutto

Cons:

Un po’ caro per gli standard

2025-08-17 • via Nuitee
J
Jennifer • couple • au
10
PERFECTION!
Pros:

Everything! Our suite was complete perfection! The location was ideal!

2025-08-16 • via Nuitee
Y
Yavuz • partner
8
Pros:

Super central, overlooking two cute piazzas. Great pizza restaurant next door. Rooms are a bit too small - even though we stayed in a mid tier one with the view.
The gym is way too basic. Some dumbbells, a bench and a treadmill (and a super old elliptical). It needs a cable machine at least…

2025-08-14 • via Nuitee
N
Ned • couple • gb
9
2025-08-07 • via Nuitee
R
Raffaele • solo_traveller • it
10
2025-07-30 • via Nuitee