Best Western Melbourne City

Hotels
•
Best Western
8.2 (5108 reviews)
16 Spencer Street , Melbourne , au

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Children allowed
Pets allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean bedding
Good on-site café
Cons:
Rooms too small
Bathroom cramped
Cigarette smell in common areas

Categories

Cleanliness
7.59
While bedding was noted as clean and crisp, the presence of cigarette smells diminished overall cleanliness.
Service
9.06
Staff were described as friendly, helpful, and efficient across multiple reviews.
Location
9.1
Location consistently praised for convenience and proximity to public transport.
Room Quality
7.05
Room sizes were frequently criticized as too small and impractical.
Amenities
8.08
Basic amenities provided, but some guests noted the lack of cutlery and microwaves.
Value for Money
7.54
Mixed sentiments regarding value due to room size and amenities for the price paid.
Food and Beverage
8.59
On-site cafe received positive mentions for quality and convenience.
Overall Experience
8.56
Overall experience was satisfactory with positive mentions of staff and location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 11:54

Property Description

Rooftop Sundeck for Stunning Views

Convenient Location in Melbourne CBD

Modern Rooms with Essential Amenities

Experience the best of Melbourne at Best Western Melbourne City. Enjoy breathtaking views from our rooftop sundeck, explore the city with ease from our conveniently located hotel, and relax in our modern rooms equipped with everything you need. Don't miss out on a memorable stay - book now at Best Western Melbourne City.

Important information:

You must show a valid credit card upon check in. This credit card must be in the same name as the guest's name on the booking confirmation.

We consider more than 5 bookings as a group booking and the first night accommodations cost is payable at the time of booking.

Please note that there is a 1.5% charge when you pay with a credit card.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MEL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs AUD 25 per day.

Location

Guest Reviews

8.2
Based on 5108 reviews
Cleanliness: 7.59
Service: 9.06
Location: 9.1
Room Quality: 7.05
Amenities: 8.08
Value for Money: 7.54
Food and Beverage: 8.59
Overall Experience: 8.56
H
Haydzia • couple • au
7
Pros:

Location.

2026-03-28 • via Nuitee
J
Jane • family_with_children • au
7
Great value opposite Southern Cross station
Pros:

Comfortable and clean - twin room ideal for an overnight stay.

2026-03-28 • via Nuitee
E
Emily • couple • au
6
Was ok
Pros:

Good location

Cons:

I booked to get parking in the city but they falsely said they had parking and the room wasn’t vacuumed

2026-03-26 • via Nuitee
P
Peter • family_with_children • de
9
Pros:

Ein sehr zentral gelegenes Hotel, sehr freundlich mit gutem Service.

Cons:

Unser Zimmer war sehr gut ausgestattet, aber auch sehr klein.

2026-03-26 • via Nuitee
E
EDITH ETIENNE • family_with_children • be
7
2026-03-25 • via Nuitee
E
EDITH ETIENNE • family_with_children • be
7
2026-03-25 • via Nuitee
S
STEVEN • extended_group • gb
10
NICE HOTEL IN MELBOURNE
Pros:

LOCATION WAS PERFECT. BREAKFAST WAS VERY NICE WITH A WIDE CHOICE. NICE

2026-03-25 • via Nuitee
P
paravastu • couple • au
10
2026-03-24 • via Nuitee
J
Jamie • family_with_children • au
10
Pros:

Location, price and staff

Cons:

We had to come home 😭😭

2026-03-24 • via Nuitee
A
Aripin • solo_traveller • jp
8
Good Value for money close to Southern Cross Station
Pros:

Value for money rate and the fact they have a coin laundry facility for a hotel.

Cons:

Very Small shower and bathroom.

2026-03-23 • via Nuitee
J
Jessica • couple • au
9
2026-03-23 • via Nuitee
M
Margaret • solo_traveller • au
10
2026-03-23 • via Nuitee
L
Louise • couple • au
7
Great central location to southern cross station and convention centre
Pros:

Location and was clean

Cons:

Bathroom was very small

2026-03-23 • via Nuitee
E
EDITH ETIENNE • family_with_children • be
7
Pros:

L'emplacement au Top près de la Southern Cross Station (train,tram,bus)et du Skyline bus pour l'aéroport...
Top pour visiter Melbourne et les extérieurs, ainsi que pour les départs en "excursion'
Personnel au Top (réception, entretien)
Lits confortables

Cons:

Chambre petite, pas assez de place pour les bagages et pas assez de penderie pour les vêtements
Évier trop petit

2026-03-23 • via Nuitee
B
Brian • solo_traveller • us
7
2026-03-23 • via Nuitee
J
John • couple • gb
7
Good location-cheap
Pros:

Great location really convenient for Southern Cross. Staff were excellent.

Cons:

Tired and shabby room. There are bigger showers on aeroplanes.

2026-03-23 • via Nuitee
M
Mick • family_with_children • au
10
Pros:

Easy stay. Great cafe restaurant below.

Cons:

Rooms are tiny.

2026-03-23 • via Nuitee
C
christine • solo_traveller • au
8
Pros:

Location

Cons:

Extremely small shower cubicle

2026-03-23 • via Nuitee
P
Phil • solo_traveller • au
4
Fine.
Pros:

Just an odd place. Location is food and rooms are dated and small. But this is advertised.

Cons:

Rooms. I found it dated and only ok overall.

2026-03-23 • via Nuitee
N
Nienke • family_with_children • se
7
2026-03-23 • via Nuitee