Best Western Melbourne City

Hotels
•
Best Western
8.2 (5759 reviews)
16 Spencer Street , Melbourne , AU
+61 3 9621 3333

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Heating
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean bedding
Good on-site café
Cons:
Rooms too small
Bathroom cramped
Cigarette smell in common areas

Categories

Cleanliness
7.59
While bedding was noted as clean and crisp, the presence of cigarette smells diminished overall cleanliness.
Service
9.06
Staff were described as friendly, helpful, and efficient across multiple reviews.
Location
9.1
Location consistently praised for convenience and proximity to public transport.
Room Quality
7.05
Room sizes were frequently criticized as too small and impractical.
Amenities
8.08
Basic amenities provided, but some guests noted the lack of cutlery and microwaves.
Value for Money
7.54
Mixed sentiments regarding value due to room size and amenities for the price paid.
Food and Beverage
8.59
On-site cafe received positive mentions for quality and convenience.
Overall Experience
8.56
Overall experience was satisfactory with positive mentions of staff and location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 11:54

Property Description

Rooftop Sundeck for Stunning Views

Convenient Location in Melbourne CBD

Modern Rooms with Essential Amenities

Experience the best of Melbourne at Best Western Melbourne City. Enjoy breathtaking views from our rooftop sundeck, explore the city with ease from our conveniently located hotel, and relax in our modern rooms equipped with everything you need. Don't miss out on a memorable stay - book now at Best Western Melbourne City.

Important information:

You must show a valid credit card upon check in. This credit card must be in the same name as the guest's name on the booking confirmation.

We consider more than 5 bookings as a group booking and the first night accommodations cost is payable at the time of booking.

Please note that there is a 1.5% charge when you pay with a credit card.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MEL

Location

Guest Reviews

8.2
Based on 5759 reviews
Cleanliness: 7.59
Service: 9.06
Location: 9.1
Room Quality: 7.05
Amenities: 8.08
Value for Money: 7.54
Food and Beverage: 8.59
Overall Experience: 8.56
M
Mark • couple • au
9
2026-10-17 • via Nuitee
N
Natalia • couple • au
7
Great location
Pros:

Prime location and friendly staff

Cons:

Very small bathroom, everything got wet when we had a shower because the shower head would have a mist setting (we were not able to change it) so we would not get proper water pressure but just a mist.
No option to open windows and get fresh air, so the room had a very strong smell.

2026-10-17 • via Nuitee
D
Davis • couple • au
8
Staff were excellent
Pros:

Perfect for the crown

Cons:

Everything that I needed for one night

2026-10-17 • via Nuitee
C
Chantal • family_with_children • au
5
Pros:

Location, lovely friendly staff

Cons:

Rooms very small bathroom even smaller very thin walls so makes it very noisy

2026-10-17 • via Nuitee
D
Dom • solo_traveller • au
8
2026-10-16 • via Nuitee
M
Magdalena • couple • au
7
Location
Pros:

Great location, but very noise motor or something in room 13, all day and night.

Cons:

Noise room with hear like a motor running all day and night. Room 13

2026-10-14 • via Nuitee
J
Jonny Ask • family_with_children • se
9
Pros:

Läget

Cons:

Skicket på rummen

2026-10-14 • via Nuitee
R
Rob • family_with_children • au
8
Great location, good rooms and friendly staff.
Pros:

The room was good, but the work space in the "ShoeBox" room was a little small.
Location was great.
The staff were really helpful with the parking and letting us know what was around the hotel

Cons:

The Bed for me was great, but my parents who had another room found the beds to be too hard.
Parking was offsite, but luckily the rain stayed away

2026-10-13 • via Nuitee
G
GREGORY • solo_traveller • au
9
Terrific value and highly recommend
Pros:

Great value, great location, good staff, cleanliness. Modern facilities.

Cons:

Given the price, nothing

2026-10-13 • via Nuitee
G
Grima • solo_traveller • au
9
Pros:

I will be back when I stop in Melbourne

Cons:

The staff so helpful in all things

2026-10-13 • via Nuitee
S
Susann • solo_traveller • de
7
2026-10-12 • via Nuitee
A
Anthony • solo_traveller • au
3
Average and on the ground floor with no view.
Pros:

Price

Cons:

No towels, broken phone, and inconsistent water temperature. No cutlery.

2026-10-11 • via Nuitee
W
Wendy • solo_traveller • au
7
2026-10-11 • via Nuitee
S
Sue • extended_group • au
8
Pros:

Convenient to train station, nice bed

Cons:

Room very small and no view

2026-10-11 • via Nuitee
K
Kathleen • extended_group • au
8
2026-10-11 • via Nuitee
K
Kristy-Lee • solo_traveller • au
10
It was easy, location great and would stay again
Pros:

It was close to everything

Cons:

Na

2026-10-10 • via Nuitee
B
Benedicte • solo_traveller • au
9
Very compact as expected for a single matchbox room but very clean, with all necessary facilities However the bathroom
Pros:

Love this property mostly for its location

Cons:

The matchbox room not having any window might make some people feeling claustrophobic…. I didn’t care though…

2026-10-09 • via Nuitee
K
Kaz n Dean • solo_traveller • au
9
Great stay.
Pros:

STAFF were very helpful and let us leave our bag after checkout whilst we visited the city shopping. Everything very easy, room very clean. Great location near train station.

Cons:

Small room, but for the price we didn't mind, it was comfortable and clean. Would definitely stay again.

2026-10-09 • via Nuitee
G
Grant • solo_traveller • au
8
2026-10-08 • via Nuitee
C
Caroline • couple • us
1
I would avoid this hotel at all costs, seriously.
Pros:

Location

Cons:

The worst best western I’ve ever stayed at. Super loud all night long, refrigerator froze food and hotel did not compensate, shower temperatures unstable-no hot water, very uncomfortable, staff were fake nice since they didn’t really help solve any of the issues-just pacified us in a rude way.

2026-10-07 • via Nuitee