Best Western Melbourne City

Hotels
•
Best Western
8.2 (4941 reviews)
16 Spencer Street , Melbourne , au

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Children allowed
Pets allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean bedding
Good on-site café
Cons:
Rooms too small
Bathroom cramped
Cigarette smell in common areas

Categories

Cleanliness
7.59
While bedding was noted as clean and crisp, the presence of cigarette smells diminished overall cleanliness.
Service
9.06
Staff were described as friendly, helpful, and efficient across multiple reviews.
Location
9.1
Location consistently praised for convenience and proximity to public transport.
Room Quality
7.05
Room sizes were frequently criticized as too small and impractical.
Amenities
8.08
Basic amenities provided, but some guests noted the lack of cutlery and microwaves.
Value for Money
7.54
Mixed sentiments regarding value due to room size and amenities for the price paid.
Food and Beverage
8.59
On-site cafe received positive mentions for quality and convenience.
Overall Experience
8.56
Overall experience was satisfactory with positive mentions of staff and location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 11:54

Property Description

Rooftop Sundeck for Stunning Views

Convenient Location in Melbourne CBD

Modern Rooms with Essential Amenities

Experience the best of Melbourne at Best Western Melbourne City. Enjoy breathtaking views from our rooftop sundeck, explore the city with ease from our conveniently located hotel, and relax in our modern rooms equipped with everything you need. Don't miss out on a memorable stay - book now at Best Western Melbourne City.

Important information:

You must show a valid credit card upon check in. This credit card must be in the same name as the guest's name on the booking confirmation.

We consider more than 5 bookings as a group booking and the first night accommodations cost is payable at the time of booking.

Please note that there is a 1.5% charge when you pay with a credit card.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MEL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs AUD 25 per day.

Location

Guest Reviews

8.2
Based on 4941 reviews
Cleanliness: 7.59
Service: 9.06
Location: 9.1
Room Quality: 7.05
Amenities: 8.08
Value for Money: 7.54
Food and Beverage: 8.59
Overall Experience: 8.56
J
Jodie • couple • au
7
Convenient and comfortable
Pros:

Convenient location

Cons:

Very very small room and bathroom

2026-03-07 • via Nuitee
C
Camilla • solo_traveller • se
9
Cons:

The beds were on weels

2026-03-07 • via Nuitee
J
Jasmin • solo_traveller • de
8
2026-03-06 • via Nuitee
E
Estelle • solo_traveller • re
7
Pros:

Emplacement idéal, proche de la gare et du centre de Melbourne.

2026-03-06 • via Nuitee
A
Adi • solo_traveller • au
10
Much appreciated with all your kindly service for me during my first stay .
Pros:

Close to train station

Cons:

Everything was fine because I successfully met all my needs for being in Melbourne for 2days even I book last minute.

2026-03-06 • via Nuitee
B
Becky • couple • au
8
We stayed for Aus Open and it was a great location. Great staff, restaurant downstairs. Would stay again.
Pros:

Location

Cons:

Room is small

2026-03-05 • via Nuitee
T
Theresa • couple • au
10
Pros:

Very helpful staff, very clean comfy rooms, very convenient location to trams to convention centre, casino also have a bar within the complex, very nice food and options also do breaky just all around convenient

Cons:

It was all excellent

2026-03-05 • via Nuitee
D
Darlene • family_with_children • au
8
Small but adequate
Pros:

Location

2026-03-05 • via Nuitee
A
ANDREW • solo_traveller • au
9
2026-03-04 • via Nuitee
K
Kathryn • solo_traveller • au
8
2026-03-04 • via Nuitee
H
Helen • family_with_children • au
9
Pros:

Great the best Western so close Southern Cross train station and city

Cons:

Nil

2026-03-04 • via Nuitee
S
SHUREN • solo_traveller • au
8
2026-03-04 • via Nuitee
S
Suzanne • solo_traveller • au
9
Comfy bed, great location and staff who made me feel welcome and safe
Pros:

Friendly and very efficient reception

Cons:

A bit noisy from water pipes but ok

2026-03-04 • via Nuitee
T
Terry • solo_traveller • au
9
2026-03-04 • via Nuitee
J
Jason • solo_traveller • au
9
2026-03-03 • via Nuitee
L
Lida • solo_traveller • ca
8
2026-03-02 • via Nuitee
N
Narelle • solo_traveller • au
8
2026-03-02 • via Nuitee
M
malcolm • solo_traveller • au
9
Great location and cosy place
Pros:

The staff and management were very friendly and professional with help and kindness

2026-03-02 • via Nuitee
L
Linda • family_with_children • au
10
Pros:

5 minutes from our booked show.

2026-03-02 • via Nuitee
N
Narelle • extended_group • au
8
2026-03-02 • via Nuitee