Best Western Melbourne City

Hotels
•
Best Western
8.2 (5717 reviews)
16 Spencer Street , Melbourne , au
+61 3 9621 3333

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Heating
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean bedding
Good on-site café
Cons:
Rooms too small
Bathroom cramped
Cigarette smell in common areas

Categories

Cleanliness
7.59
While bedding was noted as clean and crisp, the presence of cigarette smells diminished overall cleanliness.
Service
9.06
Staff were described as friendly, helpful, and efficient across multiple reviews.
Location
9.1
Location consistently praised for convenience and proximity to public transport.
Room Quality
7.05
Room sizes were frequently criticized as too small and impractical.
Amenities
8.08
Basic amenities provided, but some guests noted the lack of cutlery and microwaves.
Value for Money
7.54
Mixed sentiments regarding value due to room size and amenities for the price paid.
Food and Beverage
8.59
On-site cafe received positive mentions for quality and convenience.
Overall Experience
8.56
Overall experience was satisfactory with positive mentions of staff and location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 11:54

Property Description

Rooftop Sundeck for Stunning Views

Convenient Location in Melbourne CBD

Modern Rooms with Essential Amenities

Experience the best of Melbourne at Best Western Melbourne City. Enjoy breathtaking views from our rooftop sundeck, explore the city with ease from our conveniently located hotel, and relax in our modern rooms equipped with everything you need. Don't miss out on a memorable stay - book now at Best Western Melbourne City.

Important information:

You must show a valid credit card upon check in. This credit card must be in the same name as the guest's name on the booking confirmation.

We consider more than 5 bookings as a group booking and the first night accommodations cost is payable at the time of booking.

Please note that there is a 1.5% charge when you pay with a credit card.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MEL

Location

Guest Reviews

8.2
Based on 5717 reviews
Cleanliness: 7.59
Service: 9.06
Location: 9.1
Room Quality: 7.05
Amenities: 8.08
Value for Money: 7.54
Food and Beverage: 8.59
Overall Experience: 8.56
M
Mrs. Julia G. • couple • au
8
A clean, quiet budget hotel in a handy location.
Pros:

The view & cleanliness of room

Cons:

Very small, but you get what you pay for & it was fine for 1 night.

2026-08-15 • via Nuitee
A
Andrew • solo_traveller • ie
10
2026-08-15 • via Nuitee
C
cyril • solo_traveller • fr
9
2026-08-14 • via Nuitee
K
Kayla • extended_group • au
6
Fine for a short stay
Pros:

Location was great and staff were very friendly and helpful

Cons:

Bathroom was tiny, the entrance into the shower was ridiculously tight. The bathroom door also was not very private so you would want to make sure you are comfortable with the people you are sharing a room with.
Microwave in the room would be an advantage.

2026-08-14 • via Nuitee
C
Cora • solo_traveller • au
8
Good location and value for money resulting in numerous returns.
Pros:

Location and cost.

Cons:

Attention to detail where cleanliness is concerned could be lacking at times but have certainly seen worse.

2026-08-13 • via Nuitee
C
Chikako • solo_traveller • au
7
Pros:

Front desk staff is all amazingly nice.The location is excellent.

Cons:

Shower room is too small to use it.

2026-08-13 • via Nuitee
A
anne • solo_traveller • au
8
Friendly staff. Close to Southern Cross station for further travel options. Clean. Comfy bed
Pros:

Location and 24/24 check-in able to check in 0300 after a long and delayed flight
Adequate facilities for my brief overnight stay after a long flight .

Cons:

Toilet tank was leaky into the toilet bowl causing regular tank refill noise that interfered with getting to sleep. Noise stopped when I eventually turned the tap off that supplied the water to the toilet tank. Had to turn it back on when I woke a few hours later so toilet could flush. Reported this issue at check out at 1100

2026-08-13 • via Nuitee
R
Robert Newell • solo_traveller • au
7
Hotel provided a comfortable room at a good price point in a location that I needed it to be in.
Pros:

Basic hotel with freindly staff. Excellent value for money.

Cons:

No closet space for hanging items. Had to hang them over the curtain rail. Not a major issue as I only had items for 2 nights. Walls were quite thin so sound of neighbouring room was quite noticable.

2026-08-12 • via Nuitee
M
Myriam Latorre • solo_traveller • es
8
Pros:

La ubicación y el personal. La habitación pequeña pero cómoda y con todo lo necesario.

2026-08-12 • via Nuitee
M
Marcella • couple • au
7
Great location, friendly staff and clean room
Pros:

Location and clean place

Cons:

Shower and too small

2026-08-11 • via Nuitee
K
Karina • solo_traveller • au
7
Location is the best thing about this place
Pros:

Perfect location

Cons:

Wouldn’t say the price was overly reasonable for a shoebox room with a single bed

2026-08-10 • via Nuitee
L
Laura • solo_traveller • au
8
2026-08-10 • via Nuitee
M
Maureen • solo_traveller • au
8
For an inexpensive overnight trip to the City, it was great — ticked all the boxes!
Pros:

Centre of Melbourne, close to train and tram links.

Cons:

Very tiny room, no outlook.

2026-08-10 • via Nuitee
D
Dvaid_Brasdaco • family_with_children • es
8
Choose this place, it's worth it.
Pros:

Close to train station (just 5 min walking) and the CBD. Very good price for the room compared to other similar options. very welcoming people at reception, fast check in. They let us enter or room 2 hours before check in time without paying extra.

Cons:

Small room, very comfortable though.

2026-08-10 • via Nuitee
T
Terry • extended_group • au
9
Pros:

great location room was ok for what we needed, staff are fantastic.

2026-08-09 • via Nuitee
N
Nick • solo_traveller • au
8
Great location for a weekend stay in Melbourne
Pros:

Great location, large room, staff friendly and a nice little bar/cafe downstairs

Cons:

Bathroom was very small

2026-08-09 • via Nuitee
D
Daria • solo_traveller • us
6
Pros:

Location is amazing. Price is good. Staff is great.

Cons:

The hotel is very outdated, not as pictured at all. The bathrooms are extremely tiny, not possible to use

2026-08-09 • via Nuitee
M
Mónica • solo_traveller • co
10
2026-08-09 • via Nuitee
C
Christie • solo_traveller • gb
7
2026-08-09 • via Nuitee
M
Mónica • solo_traveller • co
10
2026-08-09 • via Nuitee