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Facilities
Property facilities
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Parking
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Non-smoking rooms
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Air conditioning
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Restaurant
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Terrace
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Family rooms
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Pets allowed
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Tour desk
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Facilities for disabled guests
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Non-smoking throughout
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Concierge service
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Outdoor furniture
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Key access
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Food delivered to guest room
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CCTV outside property
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Process in place to check health of guests
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Key card access
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Snack bar/deli
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Internet access
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Garage
Review Highlights
Categories
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Property Description
Rooftop Sundeck for Stunning Views
Convenient Location in Melbourne CBD
Modern Rooms with Essential Amenities
Experience the best of Melbourne at Best Western Melbourne City. Enjoy breathtaking views from our rooftop sundeck, explore the city with ease from our conveniently located hotel, and relax in our modern rooms equipped with everything you need. Don't miss out on a memorable stay - book now at Best Western Melbourne City.
You must show a valid credit card upon check in. This credit card must be in the same name as the guest's name on the booking confirmation.
We consider more than 5 bookings as a group booking and the first night accommodations cost is payable at the time of booking.
Please note that there is a 1.5% charge when you pay with a credit card.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Property Policies
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Internet
WiFi is available in all areas and is free of charge.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 17 years old stay for free when using an existing bed.
You haven't added any extra beds.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management. -
Pets
Pets are allowed. Charges may be applicable.
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Parking
Public parking is possible at a location nearby (reservation is not needed) and costs AUD 25 per day.
Location
Guest Reviews
The outlook, straight into the window opposite,meant the curtains had to be closed all day for privacy .
Air condition unit outside window roaring all night.
Staff were wonderful especially the female front desk manager who checked me in and I sadly forget her name. She was a delight. Arigato gozaimasu!
The ability to extend my stay at a reasonable price.
The night manager always being there to recognise me on my return and have the door open without me having to do so myself.
It's proximity to Southern Cross station made it handy as that's where I was departing from when I left the city.
My room faced Spencer street and the trains coming and going can be a little noisy and vibrational.
The room or hotel itself feels haunted.. strange noises like someone trying to enter the room but no one there when i would open the door to check, and the curtain seeming to open a little after having made sure it was fully closed... but again that could just be the vibration from the trains.
Simple, small hotel room. Had the basics and the bed was clean. Great location.
Bed was a little firm. Shower door is way too small, even for an average size person.
It's location is nice and convenient for events at the Convention Center, and the Lovely staff were able to take my luggage early before check in so I was unburdened while going to said Event.
I'm also a relatively tall person, and I could fit well under the shower so that's a big up from the stay.
I didn't find anything objectionable, though the plug locations around the room were a bit far from where most people would use them or place devices, but not unusably so.
Convenient to Southern Cross Station
Great location, close to tram station
Location, friendly staff, cleanliness
Sometimes noisy with people walking through corridors
The location and how quiet the hotel was. The bed was excellent and staff service excellent.
The room was what it was but I found it a bit small.
Location & reception staff were friendly
Tiny bathroom
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