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Facilities
Property facilities
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Health or beauty spa nearby
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Offsite parking discounted rates available
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Fitness facilities (surcharge)
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Restaurant
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Room service
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Terrace
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Luggage storage
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Safety deposit box
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Fax/photocopying
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Tour desk
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Ironing service
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Sauna
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Massage services
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Chapel/shrine
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Shared lounge/TV area
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Board games/puzzles
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Shuttle service (additional charge)
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Concierge service
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Grocery deliveries
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Kid meals
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Heated pool
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Outdoor furniture
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Fruits
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Shallow end
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Guest room sealed after cleaning
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Physical distancing in dining areas
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Key access
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Food delivered to guest room
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CCTV outside property
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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24-hour security
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Thermometers for guests provided by property
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Supervised childcare/activities
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Television in common areas
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Billiards or pool table
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Free wired internet
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Snack bar/deli
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Playground on site
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Self parking (surcharge)
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Airport transportation - pickup (surcharge)
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Airport transportation - drop-off (surcharge)
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Offsite parking discounted rates available
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Fitness facilities (surcharge)
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Internet access
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Games
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Housekeeping on request
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Private picnics
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Wine release events
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Reception hall
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Exercise/lap pool
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Japanese garden
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Covered parking
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Golf cart
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Health or beauty spa nearby
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Swimming nearby
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Bicycle-friendly property
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Accessible shuttle
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No accessible shuttle
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Accessible train station shuttle
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No accessible train station shuttle
Review Highlights
Categories
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Property Description
Luxurious Accommodation with Exciting Amenities
Relaxation and Recreation for Everyone
Convenient Location and Exceptional Service
Experience the ultimate blend of luxury and comfort at Hacienda El Carmen Hotel & Spa. Indulge in our air-conditioned rooms with free WiFi and stunning garden views. Unwind by the outdoor pool or stay active at the fitness centre. Our hotel also features a children's playground, billiards, and mini-golf for entertainment.
Conveniently located near popular attractions like Guachimontones and Agua Caliente Park, our 4-star hotel offers easy access to the best of Portes Gil. Let our 24-hour front desk staff assist you with any needs during your stay. Book now and elevate your travel experience at Hacienda El Carmen Hotel & Spa.
Property Policies
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Parking
Free private parking is possible on site (reservation is not needed).
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Children and extra bed policy
Children are not allowed.
You haven't added any cots.
You haven't added any extra beds. -
Internet
WiFi is available in public areas and is free of charge.
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Pets
Pets are not allowed.
Location
Guest Reviews
Las instalaciones, el servicio, la comida, en general vale la pena la experiencia ya que te encuentras con la naturaleza la flora la fauna y un centro de excelencia.
Recomiendo Hacienda El Carmen
Instalaciones y atención del personal
Nada
Beautifully maintained Hacienda
Room was not cleaned on our last day. Handled inappropriately by staff. Took over 30 minutes to get clean towels. I’m almost sure management was not advised of this mishap. Was offered no compensation for this. Plus upon check out they wanted to charge us for two to go coffees. No WiFi, no television and no coffee in room. Pool hours and use of horses are limited. Spa prices are sky high. Felt like we were imprisoned with the process of coming and going.
Las instalaciones, el lugar es increíble, el personal bastante amable y que dan tour y paseo a caballo considerado dentro del precio
El costo de la comida es algo elevado considerando la calidad precio se puede decir que es una calidad normal para un precio elevado, deben mejorar el sabor y platillos, por ejemplo el bufete del domingo es muestra de ello
Buen desayuno, suficiente y saludable. el dia de Buffet muy variado y rico
They suddenly cancelled our reservation without Explanation even though we had made it month in advance
This is a very special place. The Hacienda is absolutely stunning and every effort is made to ensure guests are cared for. Staff is very friendly and incredibly attentive. The room we had was beautifully decorated, clean and there were thoughtful treats provided to welcome guests. The bed, pillows and linens were comfortable and the quiet and darkness of the room made for a perfect sleep at night. The Hacienda itself is magical. The outdoors spaces are beautifully cared for and maintained. We met the owner, Monica and learned about the history of the place and how the Hacienda evolved over time: home, stables, spa, distillery, farm and much more to come. We took a little ride around the property on the horses, we had tastings at the distillery, dipped toes into the pool (towels provided), viewed the spas (but didn't have time for any treatments), and ate three fabulous meals on site. The Hacienda is on the outskirts of a little town and driving distance to some beautiful spots and historic sites. We wish we could have stayed longer!
Nothing. It was perfect.
Mal servicio
El lugar es muy bonito pero más bien rústico en lugar de lujoso. Hay zonas ruidosas a pesar de que es un lugar de descanso. Aún así me volvería a hospedar ahí eligiendo mejor la habitación.
I loved the hacienda, it was an amazing experience ❤️
The place was very nice historical and great service and great staff
A quiet retreat in the countryside to get away of the everyday rush, no TV in the rooms, good WiFi, the personnel attentive, you feel at home since arrival!
Falta incrementar la señal de wifi, estaría excelente que pusieran musica en el bar o en los pasillos ya que estábamos mi esposa y yo y todo estaba demasiado silenicoso.
El personal debería hacer recomendaciones sobre actividades, ya que mi esposa y yo solos tuvimos que averiguar que podríamos hacer.
El ventilador de la habitación no giraba.
The gate keeper makes you feel you are obligated to tip for any minor thing he does for you. They dont have a receptionist 24/7. The gate keepers sleep in the lobby. At 730am you hear the staff talking and making all kinds of noise.
Todo súper bien! Todas las personas de todas las áreas súper atentas y serviciales
La comida riquísima
El spa increíble!
Wonderful staff, unique place, excellent spa service
Cannot complain
Excelente
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