Courtyard by Marriott Madison East

Hotels
•
Courtyard by Marriott
9 (239 reviews)
2502 Crossroads Drive , Madison , us

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Good location
Cons:
Breakfast arrangement
Housekeeping frequency
HVAC issues

Categories

Cleanliness
9
Room was exceptionally clean, but concerns about inadequate housekeeping.
Service
9.5
Staff were very helpful and friendly, providing good support during the stay.
Location
9.5
Good location to attractions, easy access to the Madison Capitol and campus.
Room Quality
9
Room was comfortable in size and quiet, but issues with HVAC were noted.
Amenities
8.5
Breakfast had limitations, no hot breakfast included with the room fee.
Value for Money
9
Good overall experience, although perceived housekeeping issues affected value.
Food and Beverage
8
Dissatisfaction with breakfast arrangements, only offered as an extra cost.
Overall Experience
9.5
Enjoyed the stay with positive staff interactions and atmosphere.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 08:14

Property Description

Convenient Location and Modern Amenities

Located just off Interstate 94 and only 7 miles from Madison, Wisconsin, Courtyard by Marriott Madison East offers a perfect blend of convenience and comfort. Guests can enjoy complimentary Wi-Fi, an indoor pool, and well-equipped rooms with refrigerators and coffee makers.

Dining Options and Relaxation

Indulge in delicious meals at the on-site restaurant serving breakfast and dinner, or unwind with a drink at the cocktail lounge. Stay active in the gym, or unwind in the hot tub for a relaxing evening.

Nearby Attractions and Shopping

Explore the nearby Madison Children’s Museum or take a short drive to East Towne Mall for some retail therapy. Experience a seamless stay with us at Courtyard by Marriott Madison East.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please note a fee will be charged for smoking in the unit.

Please note the hotel shuttle is available during limited hours.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MSN

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

9
Based on 239 reviews
Cleanliness: 9
Service: 9.5
Location: 9.5
Room Quality: 9
Amenities: 8.5
Value for Money: 9
Food and Beverage: 8
Overall Experience: 9.5
F
Frazier • couple • us
6
Will not return
Pros:

Location easy to reach from interstate

Cons:

After a ling day of traveling we finally reached the hotel. After check in and getting into our room, the TV did not work. We called front desk, and the lady offered new remotes for the TV. The new remotes were not the issue. The TV still did not work. We then asked her if we could request a maintenance worker to come evaluate. She stated she was was only the worker on the property and is unable to leave the front desk. This seems like a big safety issue, doubt that was the case but she was not about to help out anymore. Having a non working tv, is not that big of a deal, we were tired but then requested a courtesy on price she declined. We actually paid an extra 100.00 for this room vs from one week prior on our trip. For spending 253.00 for a room with out a working tv, and no courtesy discount, and no empathy or willingness to try to resolve issue, we will definitely choose somewhere else to stay next time.

2026-06-27 • via Nuitee
S
Srinivas • solo_traveller • us
5
Mediocre - room not properly cleaned. No continental breakfast as described when I booked.
Cons:

Room wasn't properly cleaned. Stain on bed sheets and urine drops on toilet rim.

2026-06-07 • via Nuitee
B
Bruce • solo_traveller • us
8
Pros:

Location, easy to find.

Cons:

Perfectly adequate, staff seemed indifferent.

2026-05-31 • via Nuitee
A
Angela • family_with_children • us
4
As a bomb boy, member, I was highly disappointed. I was even more disappointed that I use Booking.com because I was over
Pros:

Starbucks was delicious on most days-it was only not good on the Sunday when the ladies said that they could not make the burritos without bacon like we had been receiving the whole weekend and coffee was usually wonderful but on that Sunday for some reason, it tasted old or burnt

Cons:

Room was the furthest away. There are only mirrors in the bathroom so two people cannot get ready at the same time. They messed up and said that I booked two reservations, but I guess they later found out that it was their new system . we did not have a room with a balcony .The white lady with the ponytail at Starbucks on Friday morning was rude. Luckily the tall African-American gentleman was very customer service oriented, and willing to make a burrito without bacon. They were understaffed so we were willing to go housekeeping. However, room was not even set up with enough supplies to last more than a day. For example, when we arrived, there was a half a roll of toilet paper in our room. And that’s it . Location was not close. And having everything else wrong did not make up for it.

2026-05-26 • via Nuitee
A
Amanda • couple • us
1
2026-05-18 • via Nuitee
N
Nakia • family_with_children • us
7
2026-05-17 • via Nuitee
S
Steven • couple • us
3
This is hotel is where one stays as a last resort, when nothing else is available.is available
Pros:

Nothing

Cons:

Most everything

2026-05-13 • via Nuitee
A
Angela • family_with_children • us
4
Disappointed
Pros:

Starbucks

Cons:

Room. Mirrors are only in bathroom so hard go get ready. Given a room as far away as possible. Overpriced

2026-05-11 • via Nuitee
B
Brooke • solo_traveller • us
9
2026-05-01 • via Nuitee
J
Jarvis • couple • us
10
2026-04-27 • via Nuitee
D
Donique • family_with_children • us
4
2026-04-25 • via Nuitee
D
Donique • family_with_children • us
5
2026-04-25 • via Nuitee
K
Krutke • solo_traveller • us
9
2026-04-16 • via Nuitee
T
Tracey Pendergrass • solo_traveller • us
8
Pros:

Clean. In a good area. Pool was nice..it was quiet.

Cons:

No coffee or breakfast except from restaurant

2026-04-15 • via Nuitee
B
Brian • couple • us
7
It was good
Pros:

The location was great

2026-04-12 • via Nuitee
R
Renee Schone • family_with_children • us
9
Overall, was a fun stay!
Pros:

Location was good. Easy to find with ample parking available. Easy entry with our key card. Didn't care for the breakfast as a lot of it was pre-made stuff and not fresh cooked/baked items. For a semi expensive visit, I would of preferred fresh made burritos, sandwiches, and muffins. Id of also liked a more kid friendly menu, pancakes, waffles...etc There wasn't a whole lot of selection. It wasn't all you can eat. It was 2 hot items (since there was 2 of us) or 4 cold items, and 2 drinks. That was it. If you were still hungry, you had to go buy more food. But at 35$, for the 2 of us, that wasn't going to happen. Id of preferred a cheaper hotel that had more variety of food, that had all you can eat, vs this expensive hotel with limited food options, and limited amounts you can eat. That was the most disappointing thing of our trip. Otherwise, the room was perfect, the bed was comfy, loved the indoor pool and whirlpool, and loved the whirl pool/bathtub in our room. The walk in shower was so elegant, and i loved the shampoo/conditioner/body wash being attached to the wall, so I didbt have to worry about tiny bottles and dropping everything. All in all, minus breakfast, it was a great stay.

Cons:

Breakfast. I dont like bacon, and the burritos were pre-made so I couldn't ask for the bacon to be removed, same with the breakfast sandwiches. My daughter had a dairy allergy, so i couldn't ask for no cheese, or customize it to her liking. There was no real variety, no kids meu like pancakes, waffles, French toast ..etc As much as we paid for the weekend; as much as their food costs at the Bistro, id of expected way better.

2026-03-16 • via Nuitee
O
Oxley • family_with_children • us
10
2026-03-16 • via Nuitee
B
Bradley • couple • us
7
Pros:

Convenient to get to

Cons:

Did not have USB ports to charge cell phones

2026-02-28 • via Nuitee
N
Nathan • family_with_children • us
8
Pros:

Hotel was clean, staff friendly.

Cons:

The bed was uncomfortable, personal opinion. It was very firm. Hard for me to sleep.

2026-01-25 • via Nuitee
P
Peter • family_with_children • us
10
Great
Pros:

Staff

Cons:

The HVAC unit didn’t work and stuck on cold air in late November. Staff luckily moved us to another room but it was at 140am

2026-01-20 • via Nuitee