Holiday Inn Express Hotel & Suites Boston - Marlboro by IHG

Hotels
•
Holiday Inn Express
8.3 (206 reviews)
121 Coolidge Street , Hudson , US
+1 978-562-1001

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Friendly, accommodating staff (GM singled out)
Good/convenient location
Clean rooms noted by several guests
Comfortable beds
Free breakfast
Cons:
Bathroom maintenance issues (fixtures, robe hook, water pressure)
No in-room coffee maker and limited snack/ice availability
At least one reported cockroach
Some slow check-in experiences
Breakfast service/quality inconsistencies
Perceived price increase by some guests

Categories

Cleanliness
7.5
Rooms described as clean by several guests, but isolated negative reports (cockroach, bathroom trim/fixtures falling off) and maintenance issues lowered the score.
Service
9.5
Consistently praised: friendly and accommodating staff, with a standout GM (Melissa) who resolved booking issues; some complaints about slow check-in but overall service was a highlight.
Location
9.5
Multiple guests cited the convenient location near friends/condo and called location a major positive.
Room Quality
7
Comfortable beds and generally pleasant rooms noted, but multiple functional problems (poor water pressure, too-hot water, robe hook/trim falling, and a reported cockroach) reduce the rating.
Amenities
7.5
Free breakfast and basic amenities present, but lack of in-room coffee maker, limited snack options, single ice machine location, and requests for daily maid service were downsides.
Value for Money
8
Described as good value by several guests, though at least one guest noted the price felt higher than on a previous stay; overall value is acceptable.
Food and Beverage
7.8
Breakfast generally described as good, but some service/quality issues mentioned (missing jam, criticisms of breakfast service), leading to a slightly below-target score.
Overall Experience
9.6
Overall impressions skew positive — many 'pleasant' or 'perfect' comments and strong praise for staff/management despite isolated maintenance and pest incidents.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:15

Property Description

Complimentary Hot Breakfast
Start your day right with our delicious hot breakfast, on the house!

Modern Amenities
Enjoy the convenience of a microwave and mini-refrigerator in every room, along with free high-speed internet access throughout the hotel.

Fitness Center and Nearby Attractions
Stay active in our fitness center or explore the area with cycling, golfing, and hiking options nearby. Don't forget to visit the Nashoba Valley Winery just a short drive away.

Book your stay at the Holiday Inn Express Hotel & Suites Boston - Marlboro now for a memorable and comfortable experience!

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BOS

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.3
Based on 206 reviews
Cleanliness: 7.5
Service: 9.5
Location: 9.5
Room Quality: 7
Amenities: 7.5
Value for Money: 8
Food and Beverage: 7.8
Overall Experience: 9.6
S
Sharifah • family_with_children • us
8
2026-11-04 • via Nuitee
Y
Yvette • couple • us
8
It was perfect for what we needed
Pros:

Good value, clean rooms, beds comfortable, free breakfast, good location

Cons:

No coffee maker in room and snack selection downstairs was limited so we went to the store next door. Only ice machine is on first floor

2026-10-29 • via Nuitee
S
sarabeth • couple • us
9
Pleasant
Pros:

It was nice a location was near our friends we were visiting

Cons:

The price was a little higher than last time we stayed but that might be. Because it was fall in New England

2026-10-21 • via Nuitee
R
Rene • solo_traveller • us
1
Pros:

Nothing to evaluate.

Cons:

Facity was shuttered yet still charged my credit card. Note on door indicating, " Closed to Public" was first information that the was a problem with our reservation

2026-10-12 • via Nuitee
S
SUZANNE • family_with_children • us
7
Good and comfortable
Pros:

It was a late check in for a very short time the place was pleasant

Cons:

Check in time took long and staff seemed not in a hurry to check in people

2026-10-08 • via Nuitee
M
Mary • solo_traveller • us
7
Friendly staff
Pros:

Friendly staff

Cons:

This hotel use to have beautiful tile work. Sad to see they made this hotel so bland.

2026-10-07 • via Nuitee
R
Ruth • couple • us
6
Cons:

The bathroom needed a lot of maintenance, with the shower trim plate falling off the wall, the robe hook hanging off the door, and too-hot water with no water pressure.

2026-09-16 • via Nuitee
A
Andrew • family_with_children • us
9
2026-09-10 • via Nuitee
L
Lidia • family_with_children • us
4
2026-09-07 • via Nuitee
A
Annie • couple • us
3
Good location, ask for room off the first floor I guess?
Pros:

Staff and location

Cons:

Honestly, we had a cockroach in our room. I won’t say this is their norm as we knew multiple people in the hotel and we were the lucky ones.

2026-09-03 • via Nuitee
A
Amanda • solo_traveller • us
10
2026-08-27 • via Nuitee
R
Ramalingeswara Rao • solo_traveller • us
9
2026-08-26 • via Nuitee
D
Darla • couple • us
9
2026-08-18 • via Nuitee
M
Moises • couple • br
8
Pros:

Ok

Cons:

Ok

2026-08-17 • via Nuitee
S
Sue • couple • us
10
2026-08-14 • via Nuitee
M
Medeiros • couple • us
10
2026-08-04 • via Nuitee
L
Laura • family_with_children • us
8
2026-08-04 • via Nuitee
V
Vance • family_with_children • us
9
Great place - superb staff and awesome management!
Pros:

The GM, Melissa, was AWSOME !!!! We booked through Priceline and the reservation came thru to HI incorrectly. She made accommodations for the first night (1 room and cot) and got us into the proper room (2 queen beds) for the next two nights.

Cons:

The TV channels were all messed up. Not HI fault but aggravating for guests. everything else was great !

2026-07-20 • via Nuitee
C
Christopher • solo_traveller • us
10
2026-06-27 • via Nuitee
E
Evariste • couple • ca
7
The place was accommodating and friendly.
Pros:

The hotel was located close to our friends' condo which was a plus for us. The staff was accommodating. Breakfast was good but they didn't have any jam for my toasts!

Cons:

I think that for the money we pay, there should be a minimum daily maid service to include replacing towels and making the beds.

2026-06-26 • via Nuitee