Holiday Inn Express & Suites Lake Forest by IHG

Hotels
•
IHG
9 (135 reviews)
20768 Lake Forest Drive, Lake Forest, California, 92630 , Lake Forest , US
1-949-900-1288

listing image 1
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Pets allowed

Facilities

Free breakfast
Free WiFi
24-hour front desk
Designated smoking area
Wheelchair accessible
Elevator
Conference space
Free breakfast
Safe-deposit box at front desk
Multilingual staff
See all facilities

Review Highlights

Pros:
Clean and quiet environment
Comfortable beds
Helpful service staff
Cons:
Room condition issues
Poor breakfast quality

Categories

Cleanliness
8.96
Several reviews highlighted cleanliness positively; however, one mentioned that the room was run down.
Service
9.93
The gentleman at check-in was very personable and helpful, enhancing the service experience.
Location
9.97
The hotel is away from the freeway, which contributes positively to the location.
Room Quality
8.42
Rooms were described as comfortable, but one review stated the room condition was run down.
Amenities
9.95
Amenities were not explicitly criticized in the reviews.
Value for Money
9.41
The hotel was noted as affordable, hinting at good value for money.
Food and Beverage
5.96
Significant negative feedback regarding breakfast quality, impacting this score.
Overall Experience
9.43
Majority of reviews indicate a positive overall experience with various strengths.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 08:48

Property Description

Fitness and Relaxation:
Take advantage of the outdoor pool, spa tub, and 24-hour fitness center for a rejuvenating stay.

Modern Amenities:
Enjoy complimentary breakfast, wireless internet, business center, and newspapers, ensuring a comfortable and productive visit.

Event Facilities:
With a banquet hall, conference space, and facilities for events, this hotel caters to both leisure and business travelers.

Book your stay at Holiday Inn Express & Suites Lake Forest now for a refreshing and convenient experience.

Important information:

  • Up to 2 children 14 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • This property allows pets in specific rooms only (surcharges apply and can be found in the Fees section). Guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation.
  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SNA

Property Policies

  • Pets

    Maximum number of pets per room 2

  • Pets

    Service animals are exempt from fees/restrictions

  • Pets

    Pet max weight (per pet) in kg is 17

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

See all policies

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

9
Based on 135 reviews
Cleanliness: 8.96
Service: 9.93
Location: 9.97
Room Quality: 8.42
Amenities: 9.95
Value for Money: 9.41
Food and Beverage: 5.96
Overall Experience: 9.43
N
Natalie
10
Pros:

Clean

2025-10-12 • via Nuitee
Y
Yvette • family_with_children
10
Pros:

Our room was very clean! The staff was great too.

2025-10-08 • via Nuitee
R
Rachel
8
Pros:

Stayed with children and loved it

2025-10-08 • via Nuitee
R
Roger • family
10
Pros:

The staff were very helpful and nice. :)

2025-10-06 • via Nuitee
T
Tia • family
10
Pros:

The workers seemed happy to be there, which made for a pleasant experience. The room was clean and had eco friendly toiletries. The complimentary breakfast had lots of different choices. Also, when we ran into an issue with the juice dispenser it was promptly resolved by the staff. Overall the stay was nice and I would definitely return.

2025-10-05 • via Nuitee
S
Shante
8
Pros:

Friendly

2025-10-05 • via Nuitee
M
Marco
10
Pros:

Nice stay, clean, quiet area. would stay again

2025-10-03 • via Nuitee
S
sara
4
Pros:

I’m surprised this hotel was full. The hotel itself looks old. The room I was in though big was very run down. It seemed like a Motel 6.

2025-09-01 • via Nuitee
A
Arianna • family_with_children
10
Pros:

Great stay

2025-08-30 • via Nuitee
V
VICTOR • family
10
Pros:

Great hotel, very clean, comfortable bed, quiet.

2025-08-25 • via Nuitee
V
VICTOR • family
10
Pros:

Very clean, quiet bed comfortable, great hotel, will come back. Thank you

2025-08-25 • via Nuitee
K
Karen
6
The worst breakfast
Pros:

The room was comfortable and the beds were comfortable. The breakfast was the worst! Coffee was barely lukewarm, the hot food looked like it had been sitting out for a couple of days, and selection was low. The bagel I ate was stale.

2025-08-24 • via Nuitee
J
Judith
10
Great stay
Pros:

This hotel is always a pleasure to stay at. The gentleman who checked us in was very personable and helpful. He remembered me from my last stay and gave me a room where I requested. The room is always very well presented; clean, comfortable and quiet.

2025-08-19 • via Nuitee
N
Nobuhide
8
Pros:

Good condition

2025-08-12 • via Nuitee
E
Eileen
6
Pros:

The strong chemical fragrance in the hotel was overwhelmingly. It was in the lobby, elevator and hallways. It would be better if it was a natural fragrance or no fragrance at all.

2025-08-10 • via Nuitee
A
Adrienne
10
Pros:

Away from the freeway. Very comfortable and affordable.

2025-08-05 • via Nuitee
R
ruifeng
10
Pros:

nice and clean

2025-07-25 • via Nuitee
B
Bernadette
10
Pros:

I appreciated the quietness of the property.

2025-07-07 • via Nuitee
J
John • family
6
Pros:

The TV did not work properly. The blinds had holes in them. Dust hanging from the lamps. The people were very nice through

2025-07-05 • via Nuitee
T
Teresa
10
Pros:

Love

2025-07-04 • via Nuitee