Residence Inn Houston Northwest/Willowbrook

Hotels
•
Residence Inn
8.4 (118 reviews)
7311 W Greens Rd, Houston, Texas, 77064 , Houston , US
1-832-237-2002

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Pets allowed

Facilities

Free breakfast
Fitness facilities
Express check-out
No single-use plastic straws
Comprehensive recycling policy
No single-use plastic stirrers
Free WiFi
24-hour front desk
Garden
Luggage storage
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Good breakfast
Comfortable stay
Cons:
Issues with service
Outdated rooms
Billing problems

Categories

Cleanliness
7.61
The reviews indicate clean rooms, but some rooms were reported as outdated with potential mildew.
Service
7.08
There was a notable complaint about service related to billing issues at the front desk.
Location
9.12
Guests felt safe during their stay, indicating a good location.
Room Quality
8.07
Rooms were described as muggy with outdated features, but some guests felt comfortable.
Amenities
8.6
Amenities like breakfast were positively mentioned.
Value for Money
8.56
Generally a good value as per guest satisfaction.
Food and Beverage
9.11
Breakfast was enjoyed, contributing positively to the food experience.
Overall Experience
9.08
Most guests had a positive overall experience despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 14:39

Property Description

Recreational Amenities: Dive into relaxation with our indoor pool and 24-hour fitness center.

Complimentary Breakfast and Wireless Internet: Start your day right with our free continental breakfast and stay connected with complimentary wireless internet access.

Convenient Location: Enjoy close proximity to local attractions like Mountasia Houston and Willowbrook Mall.

Experience comfort and convenience at Residence Inn Houston Northwest/Willowbrook - book your stay now!

Important information:

  • Children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: IAH

Property Policies

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

  • Pets

    Pets allowed

  • Guest type

    LGBTQ friendly

See all policies

Location

Guest Reviews

8.4
Based on 118 reviews
Cleanliness: 7.61
Service: 7.08
Location: 9.12
Room Quality: 8.07
Amenities: 8.6
Value for Money: 8.56
Food and Beverage: 9.11
Overall Experience: 9.08
S
Shellane
10
Pros:

Very nice hotel, friendly staff. The rooms were clean. The breakfast was great.

2025-10-11 • via Nuitee
C
Cassandra • family_with_children
10
Pros:

Clean , family friendly

2025-09-22 • via Nuitee
P
Phillip
10
Pros:

It was a simple comfortable stay.

2025-09-05 • via Nuitee
J
Juanita
2
Horrible Service
Pros:

Was denied service. Since I got upset about your front desk clerk charging my credit card 4 times. The credit card company actually called while I was in front of the clerk to ask what was going on. I have stayed at this pkace several times and never had this kind of problem. Was charged one last time and clerk stated everything went through but I was not allowed to stay. Then turned ariund and refunded my card. Why even charge my card in the first place if you are not going to let me stay after I got upset for all of her charges to my card.

2025-09-05 • via Nuitee
D
DHARMESHKUMAR DALPATBHAI
10
Pros:

5

2025-08-25 • via Nuitee
S
Sherrell • family
2
Pros:

This property was very outdated, the rooms are muggy and The room smelled like there was mildew and the shower was very dated. The ceiling showed there had been water damage and it was painted over.

2025-08-17 • via Nuitee
L
Lu
8
Pros:

Great stay

2025-08-16 • via Nuitee
W
Wendy • family
10
Pros:

My niece and I stayed here when we went to say goodbye to my brother. We felt safe. We enjoyed the breakfast

2025-08-15 • via Nuitee
D
donnell • family_with_children
10
Pros:

Great stay we'll be bk.

2025-07-28 • via Nuitee
A
Andres
8
Pros:

Overall good experience, great staff, Anita in the kitchen 10/10, but as a suggestion try to fix tv and other details in the gym

2025-07-24 • via Nuitee
S
Sheila
10
Pros:

The staff was truly kind. The room was very exquisite. I loved the walk-in shower. The mirror was very beautiful, even my grandson loved the mirror. I was very impressed. I have stayed in a few hotels and I would have to say that this one is the best so far. Thank you for making us feel comfortable, even my service dog.

2025-07-18 • via Nuitee
B
Bertha
8
Satisfied Guest
Pros:

The hotel was clean and the bed was very comfortable. I slept very well during my stay. Staff were friendly and very helpful. Overall, I was satisfied with my and stay and will stay there again when I next visit.

2025-07-10 • via Nuitee
C
Catherine
8
Pros:

Great hotel staff

2025-07-07 • via Nuitee
A
Andrea • family
10
Pros:

Front Desk and House Keeping were the sweetest

2025-06-17 • via Nuitee
M
monique
10
Pros:

manager and crew were very pleasant

2025-06-07 • via Nuitee
T
tony • family
10
Pros:

Food and services

2025-06-01 • via Nuitee
Z
Zandile • family
10
Pros:

Lovely place to stay

2025-05-29 • via Nuitee
M
Michelle
10
Pros:

It was a last minute

2025-04-30 • via Nuitee
A
Amanda • partner
10
Pros:

Convenient location; close to our destination. Staff was very friendly & breakfast was great.

2025-04-13 • via Nuitee
G
Gavino
10
Pros:

Very friendly staff

2025-03-19 • via Nuitee