Heartland Hotel Queenstown

Hotels
7.7 (3725 reviews)
27 Stanley Street , Queenstown , nz

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Restaurant
Room service
Family rooms
Luggage storage
Safety deposit box
Tour desk
Hot tub/Jacuzzi
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Comfortable beds
Cons:
Cleanliness issues
Overpriced
Outdated facilities

Categories

Cleanliness
6.95
Reviews mentioned issues with cleanliness; bathrooms were not very clean and rooms felt outdated.
Service
8.45
Overall, staff was described as friendly and helpful with some exceptions.
Location
8.95
Location was frequently praised for convenience and proximity to attractions.
Room Quality
6.95
Rooms felt outdated and not as pictured in reviews; some rooms had comfort issues.
Amenities
7.45
Basic amenities were available, but some complaints about the quality.
Value for Money
6.95
Several reviews indicate that the price did not match the quality of the accommodations.
Food and Beverage
7.45
Breakfast received mixed reviews; while there was variety, some items were often out.
Overall Experience
8.45
Many guests had a satisfactory overall experience despite some negative aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 14:44

Property Description

Panoramic Views and Convenient Location
Heartland Hotel Queenstown offers breathtaking panoramic views over Lake Wakatipu to the mountains. Located centrally in Queenstown, just a short walk from town, guests can easily explore the beauty of the area.

Charming Alpine Architecture and Modern Amenities
Experience the charm of traditional alpine architecture at the hotel, complemented by modern amenities. Most rooms provide stunning views, and guests can enjoy satellite TV, wireless internet, and coffee/tea facilities.

Dining Experience at Hillside Brasserie
Indulge in a delightful dining experience at Hillside Brasserie, open daily for breakfast and dinner. Whether starting your day with a hearty meal or unwinding with dinner, the brasserie offers a cozy ambiance to enjoy delicious food.

Book your stay at Heartland Hotel Queenstown to immerse yourself in comfort, convenience, and stunning views.

Important information:

Please note that there is a 1.5% charge when you pay with a credit card.

Please note that when booking 5 or more rooms, different policies and additional supplements may apply.

Heartland Hotel Queenstown has a limited number of free car parks for hotel guests. Complimentary Parks are allocated on a first-come first-served basis and cannot be reserved. Paid Parking: The hotel has paid car parks available nearby. These car parks can be reserved in advance, but spaces are limited. Please contact the hotel to reserve a paid car park.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: ZQN

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.7
Based on 3725 reviews
Cleanliness: 6.95
Service: 8.45
Location: 8.95
Room Quality: 6.95
Amenities: 7.45
Value for Money: 6.95
Food and Beverage: 7.45
Overall Experience: 8.45
J
Juan • couple • nz
7
I think it is ok for a night.
Pros:

Good location

Cons:

The room supplies… sort of not Milk.. probably I am old school, but you have in your room coffee, tea and others but not milk.. mmhh.. not sure.

2026-02-14 • via Nuitee
J
Julie • family_with_children • nz
9
2026-02-14 • via Nuitee
C
CHIKA • family_with_children • jp
4
2026-02-13 • via Nuitee
S
Sharna • couple • nz
5
Pros:

The location

Cons:

Felt like I was staying in a dungeon

2026-02-13 • via Nuitee
D
donmA2494OH • Family
8
Pleasant
Pros:

Check in and out procedure is excellent. Breakfast meals had decent selection and and the restaurant was clean and well organized. the only issue is with moving luggage to and from the rooms as there are no elevators and the stairs are very narrow.

2026-02-12 • via Tripadvisor
Y
Yanfeng • family_with_children • au
2
Cons:

Too noisy

2026-02-12 • via Nuitee
O
O683HMmarcelr • Family
6
A short walk to the city, Nice staff, but a very outdated and damaged room.
Pros:

Location was fine, nearby the centre of the town. Friendly at the reception.
The room was a disapointment. Many thing were damaged (the bath, furniture, curtains) and the room was not pleasant at all. It is a contrast with the foto’s on the website.
It was clean but because of all the damaged goods it looked not clean. The hotel needs a upgrade.

2026-02-11 • via Tripadvisor
A
AMarinv • couple • es
10
Excelente trato
Pros:

Atención y trato excelente. Tuvimos un accidente de coche y tuvimos que alojarnos de emergencia ahí. Nos trataron muy bien y nos facilitaron el check out mas tarde para poder hacer las gestiones hospitalarias.

Cons:

Nada

2026-02-11 • via Nuitee
J
Jennifer • family_with_children • au
7
Pros:

Location was great

Cons:

The bathroom door could do with hinges oiled
The security light across from the room shone straight through the appartment

2026-02-11 • via Nuitee
M
margaret • family_with_children • au
6
Pros:

Location staff friendly.

Cons:

The bath shower wasnt great as shower head was to low for me.

2026-02-11 • via Nuitee
K
Konnie • family_with_children • au
8
2026-02-11 • via Nuitee
S
Sian • solo_traveller • au
7
It was fine- just the issue with the air con.
Pros:

Location.

Cons:

Air conditioning didn’t work.

2026-02-11 • via Nuitee
I
Isabel • solo_traveller • au
7
Comfortable and Clean with close walking distance to centre
Pros:

Even though an older motel style property the beds and linen supplied were 5 star

Cons:

Hard with a heavy suitcase to wheel from reception to the room without any offer of assistance.

2026-02-11 • via Nuitee
Z
Zoe • solo_traveller • au
9
2026-02-10 • via Nuitee
G
Greta • couple • lt
10
Wonderful views
Pros:

Clean rooms, good location, good breakfast

2026-02-10 • via Nuitee
J
John • family_with_children • au
9
Warm, friendly, and comfortable hotel
Pros:

Lovely, cosy hotel. We stayed in a dlx loft room with a lovely view over the lake. Front desk staff were very friendly and accommodating. Note that the hotel is a steep walk up from town. Walk is only 5 minutes, though. Our room was located close to reception, so we had some associated noise with people checking in and out, late and early. Ask for a room further away from reception.
Would definitely stay here again.

Cons:

Noise from people checking in / out late or early

2026-02-10 • via Nuitee
M
MARGARET • couple • au
10
We Had a very comfortable stay the staff willingly helped with all our requests
Pros:

Convenience Clean Secure Spectacular views for times there!

2026-02-10 • via Nuitee
T
Thomas • family_with_children • nz
9
2026-02-08 • via Nuitee
J
Julie • couple • nz
10
2026-02-08 • via Nuitee
W
warren • couple • nz
10
2026-02-08 • via Nuitee