Heartland Hotel Queenstown

Hotels
7.7 (3725 reviews)
27 Stanley Street , Queenstown , nz

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Restaurant
Room service
Family rooms
Luggage storage
Safety deposit box
Tour desk
Hot tub/Jacuzzi
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Comfortable beds
Cons:
Cleanliness issues
Overpriced
Outdated facilities

Categories

Cleanliness
6.95
Reviews mentioned issues with cleanliness; bathrooms were not very clean and rooms felt outdated.
Service
8.45
Overall, staff was described as friendly and helpful with some exceptions.
Location
8.95
Location was frequently praised for convenience and proximity to attractions.
Room Quality
6.95
Rooms felt outdated and not as pictured in reviews; some rooms had comfort issues.
Amenities
7.45
Basic amenities were available, but some complaints about the quality.
Value for Money
6.95
Several reviews indicate that the price did not match the quality of the accommodations.
Food and Beverage
7.45
Breakfast received mixed reviews; while there was variety, some items were often out.
Overall Experience
8.45
Many guests had a satisfactory overall experience despite some negative aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 14:44

Property Description

Panoramic Views and Convenient Location
Heartland Hotel Queenstown offers breathtaking panoramic views over Lake Wakatipu to the mountains. Located centrally in Queenstown, just a short walk from town, guests can easily explore the beauty of the area.

Charming Alpine Architecture and Modern Amenities
Experience the charm of traditional alpine architecture at the hotel, complemented by modern amenities. Most rooms provide stunning views, and guests can enjoy satellite TV, wireless internet, and coffee/tea facilities.

Dining Experience at Hillside Brasserie
Indulge in a delightful dining experience at Hillside Brasserie, open daily for breakfast and dinner. Whether starting your day with a hearty meal or unwinding with dinner, the brasserie offers a cozy ambiance to enjoy delicious food.

Book your stay at Heartland Hotel Queenstown to immerse yourself in comfort, convenience, and stunning views.

Important information:

Please note that there is a 1.5% charge when you pay with a credit card.

Please note that when booking 5 or more rooms, different policies and additional supplements may apply.

Heartland Hotel Queenstown has a limited number of free car parks for hotel guests. Complimentary Parks are allocated on a first-come first-served basis and cannot be reserved. Paid Parking: The hotel has paid car parks available nearby. These car parks can be reserved in advance, but spaces are limited. Please contact the hotel to reserve a paid car park.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: ZQN

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.7
Based on 3725 reviews
Cleanliness: 6.95
Service: 8.45
Location: 8.95
Room Quality: 6.95
Amenities: 7.45
Value for Money: 6.95
Food and Beverage: 7.45
Overall Experience: 8.45
P
Patricia • couple • us
8
This hotel is a reasonably cost and has a great location walking distance to mini local services.
Pros:

We like the location, the large area to put your luggage, and the patio with view of the lake.

Cons:

Bathtub needed a less slick surface and there was some pealing paint around the tub.

2026-03-07 • via Nuitee
S
Shannon • couple • nz
7
2026-03-07 • via Nuitee
F
Fionnuala • couple • ie
6
Pros:

Good location.

Cons:

The room wasn't prepared as advertised, and there was no air conditioning despite having upgraded purposely for this.

2026-03-05 • via Nuitee
V
Vincent • couple • au
9
Great location and property!
Pros:

Great location, amazing views

Cons:

Parking a little tight but expected in Queenstown

2026-03-04 • via Nuitee
K
Kirstie • couple • nz
6
Earplugs required, everything else was good
Pros:

Clean, good facilities, comfortable bed

Cons:

Noisy. The rooms have no sound proofing so there is noise from the road and all other guests coming and going (we were on the same level as the reception)

2026-03-04 • via Nuitee
L
Linda • solo_traveller • gb
8
Great location and friendly staff
Pros:

Location to the centre of Queenstown - excellent very short walk

Cons:

Nothing all fine

2026-03-04 • via Nuitee
A
Andrea • couple • it
9
Beautiful stay
Pros:

My wife and I were lucky enough to get a top floor room for our honeymoon.
Plenty of space in the room for the two of us, nice balcony and incredible lake views.

2026-03-03 • via Nuitee
J
Jutta • couple • de
7
2026-03-03 • via Nuitee
R
Rachel • couple • nz
8
Pros:

Location

2026-03-02 • via Nuitee
S
Susan • couple • nz
4
Terrible value for money. Otherwise pleasant enough.
Cons:

Terrible value for money

2026-02-28 • via Nuitee
S
Sonja • couple • de
9
Super schöne Aussicht auf den See
Pros:

Hatten ein Zimmer ganz oben mit einer wunderschönen Aussicht auf den See! War ein sehr schönes und geräumiges Zimmer mit Balkon!

Cons:

Preis etwas teuerer, für Queenstown aber durchaus in Ordnung. Frühstück war ganz Basic, man kann aber auch a la carte gegen Aufpreis bestellen.

2026-02-28 • via Nuitee
K
Katy • extended_group • au
7
Pros:

Excellent location, our room was a bit dated but very clean and comfortable and great views.

2026-02-26 • via Nuitee
G
Grace • couple • us
10
2026-02-26 • via Nuitee
H
Heather • couple • us
8
2026-02-24 • via Nuitee
G
Gerold • family_with_children • de
8
2026-02-24 • via Nuitee
G
Greg • couple • au
8
2026-02-23 • via Nuitee
M
Marco • family_with_children • mo
8
Pros:

Breakfast and location good, nice hotel

Cons:

Room was directly next at main street, quite noisy

2026-02-23 • via Nuitee
N
Nikki • family_with_children • au
10
2026-02-22 • via Nuitee
J
Julie • family_with_children • nz
9
2026-02-14 • via Nuitee
J
Juan • couple • nz
7
I think it is ok for a night.
Pros:

Good location

Cons:

The room supplies… sort of not Milk.. probably I am old school, but you have in your room coffee, tea and others but not milk.. mmhh.. not sure.

2026-02-14 • via Nuitee