Heartland Hotel Queenstown

Hotels
7.7 (3964 reviews)
27 Stanley Street , Queenstown , nz

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Fitness center
24-hour front desk
Restaurant
Room service
Heating
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Comfortable beds
Cons:
Cleanliness issues
Overpriced
Outdated facilities

Categories

Cleanliness
6.95
Reviews mentioned issues with cleanliness; bathrooms were not very clean and rooms felt outdated.
Service
8.45
Overall, staff was described as friendly and helpful with some exceptions.
Location
8.95
Location was frequently praised for convenience and proximity to attractions.
Room Quality
6.95
Rooms felt outdated and not as pictured in reviews; some rooms had comfort issues.
Amenities
7.45
Basic amenities were available, but some complaints about the quality.
Value for Money
6.95
Several reviews indicate that the price did not match the quality of the accommodations.
Food and Beverage
7.45
Breakfast received mixed reviews; while there was variety, some items were often out.
Overall Experience
8.45
Many guests had a satisfactory overall experience despite some negative aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 14:44

Property Description

Panoramic Views and Convenient Location
Heartland Hotel Queenstown offers breathtaking panoramic views over Lake Wakatipu to the mountains. Located centrally in Queenstown, just a short walk from town, guests can easily explore the beauty of the area.

Charming Alpine Architecture and Modern Amenities
Experience the charm of traditional alpine architecture at the hotel, complemented by modern amenities. Most rooms provide stunning views, and guests can enjoy satellite TV, wireless internet, and coffee/tea facilities.

Dining Experience at Hillside Brasserie
Indulge in a delightful dining experience at Hillside Brasserie, open daily for breakfast and dinner. Whether starting your day with a hearty meal or unwinding with dinner, the brasserie offers a cozy ambiance to enjoy delicious food.

Book your stay at Heartland Hotel Queenstown to immerse yourself in comfort, convenience, and stunning views.

Important information:

Please note that there is a 1.5% charge when you pay with a credit card.

Please note that when booking 5 or more rooms, different policies and additional supplements may apply.

Heartland Hotel Queenstown has a limited number of free car parks for hotel guests. Complimentary Parks are allocated on a first-come first-served basis and cannot be reserved. Paid Parking: The hotel has paid car parks available nearby. These car parks can be reserved in advance, but spaces are limited. Please contact the hotel to reserve a paid car park.Sauna is closed from 2026-08-31 until 2026-04-08
Fitness center is closed from 2026-08-31 until 2026-04-08
Hot tub/jacuzzi is closed from 2026-08-31 until 2026-04-08
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: ZQN

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.7
Based on 3964 reviews
Cleanliness: 6.95
Service: 8.45
Location: 8.95
Room Quality: 6.95
Amenities: 7.45
Value for Money: 6.95
Food and Beverage: 7.45
Overall Experience: 8.45
D
Daniel • couple • nz
9
2026-07-25 • via Nuitee
T
Tony • couple • nz
8
2026-07-23 • via Nuitee
M
michelle • couple • au
8
2026-07-22 • via Nuitee
Y
Yufei • solo_traveller • au
10
Pros:

The room they initially gave me has certain issues but they agreed to swap rooms immediately. Would definitely stay again if I’m around

2026-07-22 • via Nuitee
C
Cole • couple • nz
9
2026-07-22 • via Nuitee
S
Shannon • couple • au
10
Would highly recommend to everyone
Pros:

It’s so close to the CBD and the hotel was great with bed and bfast

Cons:

None

2026-07-21 • via Nuitee
A
Alex • solo_traveller • nz
8
2026-07-21 • via Nuitee
C
Consuelo • solo_traveller • nz
8
Had a great time.
Pros:

Great location and clean.

Cons:

Just with the parking space.

2026-07-20 • via Nuitee
J
jayne • couple • nz
10
2026-07-20 • via Nuitee
S
Stokes • couple • au
10
An exceptional place to stay on the last night of our holiday!
Pros:

The view was lovely! We could see the Remarkables and the Gondola from our balcony. We also found the breakfast to be exceptional as there was great variety in foods offered. The location to the city centre was superb. Thank you for a wonderful stay.

2026-07-20 • via Nuitee
J
Josephine • family_with_children • au
9
2026-07-17 • via Nuitee
R
Reikin • couple • au
8
Pros:

Room had a good view. Comfy Beds

2026-07-16 • via Nuitee
D
David • solo_traveller • au
9
2026-07-16 • via Nuitee
T
Tania • couple • nz
6
If you want a good nights sleep this isn’t the place for you
Pros:

Location was fabulous

Cons:

The walls were so thin we heard every noise from walking creeks to the hairdryer going

2026-07-15 • via Nuitee
M
Mark • extended_group • my
7
2026-07-15 • via Nuitee
P
Philippa • couple • nz
10
Best Bed iv slep in
Pros:

Beautifully presented rooms

2026-07-14 • via Nuitee
L
Lee-Anne • extended_group • au
10
Pros:

Great location, friendly staff.

2026-07-14 • via Nuitee
N
Nita • extended_group • au
10
2026-07-13 • via Nuitee
C
Cam • couple • nz
10
2026-07-12 • via Nuitee
Y
Yasmin • couple • nz
10
Pros:

Great lake views. Quick walk into town.

Cons:

Limited parking.

2026-07-12 • via Nuitee