Heartland Hotel Queenstown

Hotels
7.7 (3725 reviews)
27 Stanley Street , Queenstown , nz

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Restaurant
Room service
Family rooms
Luggage storage
Safety deposit box
Tour desk
Hot tub/Jacuzzi
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Comfortable beds
Cons:
Cleanliness issues
Overpriced
Outdated facilities

Categories

Cleanliness
6.95
Reviews mentioned issues with cleanliness; bathrooms were not very clean and rooms felt outdated.
Service
8.45
Overall, staff was described as friendly and helpful with some exceptions.
Location
8.95
Location was frequently praised for convenience and proximity to attractions.
Room Quality
6.95
Rooms felt outdated and not as pictured in reviews; some rooms had comfort issues.
Amenities
7.45
Basic amenities were available, but some complaints about the quality.
Value for Money
6.95
Several reviews indicate that the price did not match the quality of the accommodations.
Food and Beverage
7.45
Breakfast received mixed reviews; while there was variety, some items were often out.
Overall Experience
8.45
Many guests had a satisfactory overall experience despite some negative aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 14:44

Property Description

Panoramic Views and Convenient Location
Heartland Hotel Queenstown offers breathtaking panoramic views over Lake Wakatipu to the mountains. Located centrally in Queenstown, just a short walk from town, guests can easily explore the beauty of the area.

Charming Alpine Architecture and Modern Amenities
Experience the charm of traditional alpine architecture at the hotel, complemented by modern amenities. Most rooms provide stunning views, and guests can enjoy satellite TV, wireless internet, and coffee/tea facilities.

Dining Experience at Hillside Brasserie
Indulge in a delightful dining experience at Hillside Brasserie, open daily for breakfast and dinner. Whether starting your day with a hearty meal or unwinding with dinner, the brasserie offers a cozy ambiance to enjoy delicious food.

Book your stay at Heartland Hotel Queenstown to immerse yourself in comfort, convenience, and stunning views.

Important information:

Please note that there is a 1.5% charge when you pay with a credit card.

Please note that when booking 5 or more rooms, different policies and additional supplements may apply.

Heartland Hotel Queenstown has a limited number of free car parks for hotel guests. Complimentary Parks are allocated on a first-come first-served basis and cannot be reserved. Paid Parking: The hotel has paid car parks available nearby. These car parks can be reserved in advance, but spaces are limited. Please contact the hotel to reserve a paid car park.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: ZQN

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.7
Based on 3725 reviews
Cleanliness: 6.95
Service: 8.45
Location: 8.95
Room Quality: 6.95
Amenities: 7.45
Value for Money: 6.95
Food and Beverage: 7.45
Overall Experience: 8.45
S
Sally • couple • au
9
Great location
Pros:

Location & the view

Cons:

The bathroom was in need of repair or upgrade

2026-03-28 • via Nuitee
J
Jeffrey • couple • us
9
Kingly stay in Queenstown
Pros:

Great location, great view overlooking the harbor, great breakfast.

Cons:

The buildings are starting to show their age, and the bathroom seemed like a bit of an afterthought, but the room itself was very spacious and nice.

2026-03-28 • via Nuitee
R
Rachel • couple • au
9
Pros:

The bed was very comfortable, room was very clean. Easy walk to town centre

2026-03-28 • via Nuitee
C
Cory • couple • nz
8
Location and view were great and the staff were very friendly.
Pros:

Location and view

Cons:

Our room had a lot of outside noise with the kitchen and amenities being close

2026-03-28 • via Nuitee
A
Ajne • family_with_children • au
10
Pros:

Fantastic location within walking distance to all attractions, restaurants and the most beautiful harbour. Our room had a beautiful decking area and view of the lake. The room was spacious and the well appointed.

2026-03-27 • via Nuitee
C
christine • solo_traveller • au
8
Excellent - walking back up hill from Town was intetesting, ha ha.
Pros:

I had the best market fish meal ever as a main and ive tried so many. Loved it. Breakfast great

Cons:

Only thing I could fault was mattress was too firm for me and I ended up with aches and pains in my legs. Had to put spare blanket underneath for some relief. Maybe have a mattress topper as an option for those of us like this?

2026-03-26 • via Nuitee
J
John • extended_group • au
7
Enjoyed but maybe a little overpriced for our room
Pros:

Nice and clean

Cons:

A little old, could benefit from a renovation

2026-03-26 • via Nuitee
P
PING-SHEN • extended_group • tw
8
Pros:

地點佳，到皇后鎮市中心及附近景點，走路均可到達。房間視野很好，有陽台可以休息觀賞風景。

Cons:

停車位少。

2026-03-25 • via Nuitee
M
Monique • family_with_children • nz
9
Pros:

Very Central. Lovely big comfortable bed.

Cons:

Staff could have been more honest about available parking. No breakfast instructions.

2026-03-25 • via Nuitee
L
Libby • couple • au
9
2026-03-25 • via Nuitee
C
Chris • family_with_children • au
6
Pros:

Had a vacancy.

Cons:

No hot water for showering. Basic facilities.

2026-03-25 • via Nuitee
G
Gerard • couple • nc
8
Hotel bien sans plus
Pros:

chambre de bonne dimension. Propreté parfaite.Hôtel bien situé.

Cons:

L`accueil aurait pu être plus chaleureux. Le personnel de la réception ne faisait pas beaucoup d'effort pour se faire comprendre. Rapport qualité/ prix moyen

2026-03-25 • via Nuitee
K
keiko • solo_traveller • jp
10
ゆったりした部屋で街を満喫
Pros:

立地が良い。そして、部屋が綺麗。バスタブがあることもポイントが高い。

Cons:

全くありません。

2026-03-24 • via Nuitee
J
James • solo_traveller • us
10
Hundred percent worth the money, will definitely stay there again
Pros:

Very clean, awesome breakfast, lots of sightseeing and other stores very close to walking

Cons:

Nothin

2026-03-23 • via Nuitee
A
Adam • couple • us
8
Great value in Queenstown
Pros:

Spacious room. Very helpful, friendly staff. Good restaurant with full room service and even late night food! Excellent location.

Cons:

The washer and dryer times were quite misleading. A 30 minute wash took 45+. One dryer was broken. We just went to the laundromat 5 minutes away.

2026-03-23 • via Nuitee
A
Ann Maree • extended_group • nz
10
2026-03-23 • via Nuitee
A
Ash • couple • au
5
Wouldn’t stay again - rooms old and noise between rooms very loud
Cons:

Old
Very very noisy rooms

2026-03-23 • via Nuitee
A
Andy • couple • nz
7
It could be great but needs updated.
Pros:

Great location and view.

Cons:

It is dated, door into bathroom needed repaired and shower over the bath needs to be replaced with just a shower. The vanity was in a strange place and the carpet was wet. The whole bathroom situation needs to be updated.

2026-03-22 • via Nuitee
P
Pamela • couple • gb
6
Maybe okay for a one night stay
Pros:

Laundry facilities (for a fee)
Restaurant
Parking space

Cons:

No WiFi in room
Poor shower in a cramped bathroom
Mornings are noisy with people leaving early
Parking limited

2026-03-21 • via Nuitee
B
Bruce • couple • au
8
Pros:

Liked the view

2026-03-21 • via Nuitee