Heartland Hotel Queenstown

Hotels
7.7 (4047 reviews)
27 Stanley Street , Queenstown , nz
+64 3 442 7700

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Fitness center
24-hour front desk
Restaurant
Room service
Heating
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Comfortable beds
Cons:
Cleanliness issues
Overpriced
Outdated facilities

Categories

Cleanliness
6.95
Reviews mentioned issues with cleanliness; bathrooms were not very clean and rooms felt outdated.
Service
8.45
Overall, staff was described as friendly and helpful with some exceptions.
Location
8.95
Location was frequently praised for convenience and proximity to attractions.
Room Quality
6.95
Rooms felt outdated and not as pictured in reviews; some rooms had comfort issues.
Amenities
7.45
Basic amenities were available, but some complaints about the quality.
Value for Money
6.95
Several reviews indicate that the price did not match the quality of the accommodations.
Food and Beverage
7.45
Breakfast received mixed reviews; while there was variety, some items were often out.
Overall Experience
8.45
Many guests had a satisfactory overall experience despite some negative aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 14:44

Property Description

Panoramic Views and Convenient Location
Heartland Hotel Queenstown offers breathtaking panoramic views over Lake Wakatipu to the mountains. Located centrally in Queenstown, just a short walk from town, guests can easily explore the beauty of the area.

Charming Alpine Architecture and Modern Amenities
Experience the charm of traditional alpine architecture at the hotel, complemented by modern amenities. Most rooms provide stunning views, and guests can enjoy satellite TV, wireless internet, and coffee/tea facilities.

Dining Experience at Hillside Brasserie
Indulge in a delightful dining experience at Hillside Brasserie, open daily for breakfast and dinner. Whether starting your day with a hearty meal or unwinding with dinner, the brasserie offers a cozy ambiance to enjoy delicious food.

Book your stay at Heartland Hotel Queenstown to immerse yourself in comfort, convenience, and stunning views.

Important information:

Please note that there is a 1.5% charge when you pay with a credit card.

Please note that when booking 5 or more rooms, different policies and additional supplements may apply.

Heartland Hotel Queenstown has a limited number of free car parks for hotel guests. Complimentary Parks are allocated on a first-come first-served basis and cannot be reserved. Paid Parking: The hotel has paid car parks available nearby. These car parks can be reserved in advance, but spaces are limited. Please contact the hotel to reserve a paid car park.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: ZQN

Location

Guest Reviews

7.7
Based on 4047 reviews
Cleanliness: 6.95
Service: 8.45
Location: 8.95
Room Quality: 6.95
Amenities: 7.45
Value for Money: 6.95
Food and Beverage: 7.45
Overall Experience: 8.45
S
Serena • extended_group • au
8
2026-08-29 • via Nuitee
C
Carli • couple • nz
10
Beautiful, comfortable accommodation, perfect for a dreamy Queenstown getaway.
Pros:

Great location close to town. Amazing views. Tidy space and comfortable bed. Handy amenities such as restaurant and laundry. Complimentary airport pick up was very handy too.

Cons:

Important to be aware that it is situated on top of a hill so if walking into town, walk back includes a steep uphill path - wasn’t a problem for us but good for some to know!

2026-08-29 • via Nuitee
A
Alanna • couple • au
10
2026-08-28 • via Nuitee
T
Torbin • solo_traveller • au
10
2026-08-28 • via Nuitee
L
LORNE • extended_group • au
10
2026-08-28 • via Nuitee
A
Alanna • couple • au
10
2026-08-28 • via Nuitee
A
Alanna • couple • au
10
2026-08-28 • via Nuitee
M
Maria • family_with_children • nz
8
2026-08-28 • via Nuitee
趙 • extended_group • tw
10
2026-08-27 • via Nuitee
C
Charlotte • extended_group • au
8
2026-08-27 • via Nuitee
H
Helen • family_with_children • nz
9
Great stay in Queenstown.
Pros:

Friendly staff. Let us leave our baggage there for the day. Smart rooms and bathrooms.

Cons:

Limited parking although they found us one.

2026-08-27 • via Nuitee
G
Gerhard S. • solo_traveller • at
9
Sehr angenehmer Aufenthalt
Pros:

Sehr nette "Hütten" mit einer alpinen Ausstrahlung. Nette Atmosphäre. Das Frühstück war sehr gut.

Cons:

Parkplätze extrem eng.

2026-08-26 • via Nuitee
P
Portia • extended_group • au
10
2026-08-26 • via Nuitee
T
Tracy • solo_traveller • nz
10
Pros:

Room and view were amazing

Cons:

The staff member was not very helpful, and I felt I was interrupting her

2026-08-26 • via Nuitee
M
Myriam • family_with_children • nz
9
Great value for money and great location to walk into town.
Pros:

The rooms are very nicely renovated and decorated, and are very clean and fresh.

Cons:

The road noise was quiet load inside our room which was right beside the road.

2026-08-26 • via Nuitee
J
Jasina • family_with_children • nz
7
Lovely
Pros:

Room was great, comfy had a awesome view

Cons:

There was no microwave and fridge was uh questionable

2026-08-25 • via Nuitee
J
Julius • extended_group • nz
10
2026-08-25 • via Nuitee
J
Julius • extended_group • nz
10
2026-08-25 • via Nuitee
M
Maria • couple • nz
8
Overall we had a great stay at this hotel! There was
Pros:

Big and comfy rooms

Cons:

Steep driveway and parking was really tight. No microwave in the room or a kitchenette but other that it was still suffice.

2026-08-25 • via Nuitee
J
John • extended_group • nz
9
fabulous
Pros:

everything was fantastic. my friend unfortunately had a mishap prior to us arriving (not from skiing) and was on crutches. Whilst we were on the 1st level, we had to go down stairs to access the room. We soon discovered we were very close to the gym and were able to use this exit which made it much easier.
The receptionist, bar and restaurant staff were all fabulous

Cons:

the parking was a bit hit and miss but we understand its first in first served.

2026-08-25 • via Nuitee