Heartland Hotel Queenstown

Hotels
7.7 (4047 reviews)
27 Stanley Street , Queenstown , NZ
+64 3 442 7700

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Fitness center
24-hour front desk
Restaurant
Room service
Heating
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Comfortable beds
Cons:
Cleanliness issues
Overpriced
Outdated facilities

Categories

Cleanliness
6.95
Reviews mentioned issues with cleanliness; bathrooms were not very clean and rooms felt outdated.
Service
8.45
Overall, staff was described as friendly and helpful with some exceptions.
Location
8.95
Location was frequently praised for convenience and proximity to attractions.
Room Quality
6.95
Rooms felt outdated and not as pictured in reviews; some rooms had comfort issues.
Amenities
7.45
Basic amenities were available, but some complaints about the quality.
Value for Money
6.95
Several reviews indicate that the price did not match the quality of the accommodations.
Food and Beverage
7.45
Breakfast received mixed reviews; while there was variety, some items were often out.
Overall Experience
8.45
Many guests had a satisfactory overall experience despite some negative aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 14:44

Property Description

Panoramic Views and Convenient Location
Heartland Hotel Queenstown offers breathtaking panoramic views over Lake Wakatipu to the mountains. Located centrally in Queenstown, just a short walk from town, guests can easily explore the beauty of the area.

Charming Alpine Architecture and Modern Amenities
Experience the charm of traditional alpine architecture at the hotel, complemented by modern amenities. Most rooms provide stunning views, and guests can enjoy satellite TV, wireless internet, and coffee/tea facilities.

Dining Experience at Hillside Brasserie
Indulge in a delightful dining experience at Hillside Brasserie, open daily for breakfast and dinner. Whether starting your day with a hearty meal or unwinding with dinner, the brasserie offers a cozy ambiance to enjoy delicious food.

Book your stay at Heartland Hotel Queenstown to immerse yourself in comfort, convenience, and stunning views.

Important information:

Please note that there is a 1.5% charge when you pay with a credit card.

Please note that when booking 5 or more rooms, different policies and additional supplements may apply.

Heartland Hotel Queenstown has a limited number of free car parks for hotel guests. Complimentary Parks are allocated on a first-come first-served basis and cannot be reserved. Paid Parking: The hotel has paid car parks available nearby. These car parks can be reserved in advance, but spaces are limited. Please contact the hotel to reserve a paid car park.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: ZQN

Location

Guest Reviews

7.7
Based on 4047 reviews
Cleanliness: 6.95
Service: 8.45
Location: 8.95
Room Quality: 6.95
Amenities: 7.45
Value for Money: 6.95
Food and Beverage: 7.45
Overall Experience: 8.45
J
Jingyi • extended_group • au
9
2026-10-24 • via Nuitee
S
Susanna • couple • au
10
2026-10-24 • via Nuitee
M
Michelle • extended_group • nz
9
Great spot had everything
Pros:

Location was excellent and they had free parking and rooms were plenty big and the view was awesome .

Cons:

The servis at the bar was poor, nobody there had to go find a staff member and when I found one she was able to serve at the bar and had to go find someone else

2026-10-24 • via Nuitee
C
Chamaine • solo_traveller • ph
7
The place is a good base to explore Queenstown. My room was comfy, clean and spacious but no views.
Pros:

The room was clean and space was pretty good. I like that the location was a 6-8min walk to central and not right in the middle with all the crowd, so you have your quiet space but close enough to eat out and walk around the lake.

Cons:

I booked the superior split king room, but the room didn't have a view, so i requested to transfer to another room the next day, as i was staying for 4 nights but unfortunately they didn't have anything available. I can also hear some noise outside.

2026-10-23 • via Nuitee
S
Sofia • couple • au
10
2026-10-23 • via Nuitee
F
FENG YIN • extended_group • tw
8
2026-10-23 • via Nuitee
A
Ariana • couple • nz
10
Pros:

Lovely accommodation, beautiful restaurant, close to the CBD. Really enjoyed our stay.

Cons:

Not enough parking onsite

2026-10-23 • via Nuitee
Y
YUNA • extended_group • jp
10
2026-10-22 • via Nuitee
L
Lisa • couple • nz
8
2026-10-22 • via Nuitee
V
Vaughan • solo_traveller • ca
10
The staff made us want to rebook.
Pros:

Fabulous staff!!

2026-10-22 • via Nuitee
P
Palden Tshering • couple • au
1
2026-10-22 • via Nuitee
R
Reynold • couple • nz
9
2026-10-22 • via Nuitee
B
Brent • couple • nz
10
2026-10-22 • via Nuitee
S
Sanjeev • extended_group • in
9
Perfect location with Great views.
Pros:

Excellent location with great views. Very good staff. Had an enjoyable experience.

Cons:

Expect better support from staff to warm own food and have it in room.

2026-10-21 • via Nuitee
M
Malia • extended_group • nz
10
Amazing location and service all round
Pros:

Location to town and facilities

2026-10-21 • via Nuitee
V
Victoria • couple • gb
9
Pros:

Loved the hotel room- really stylish and comfortable.

2026-10-21 • via Nuitee
V
Vivian • couple • nz
8
Pros:

Property was clean, staffs are always friendly

2026-10-21 • via Nuitee
S
Simarjeet • couple • nz
10
2026-10-21 • via Nuitee
A
April • couple • au
8
2026-10-21 • via Nuitee
C
Chris • extended_group • au
10
Great views and perfect location
Pros:

Location, views and moderness of the rooms

Cons:

Having better dish sponges to clean the dishes and no fry pan.

2026-10-21 • via Nuitee