Grand Hyatt Dubai Resort & Waterpark

Hotels
•
Grand Hyatt
8.8 (8253 reviews)
Oud Metha, Dubai Healthcare City, Near Sheikh Zayed Road & Wafi Mall , Dubai , AE

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Clean
Beautiful location
Friendly staff at waterpark
Good amenities
Cons:
Average food
Loss of items after service
Staff cooperation issues
Noise from neighboring rooms

Categories

Cleanliness
8.13
Mixed feelings; mentioned clean but issues with loss of items after service.
Service
9.6
Staff at the waterpark were very good and friendly, though some mentioned lack of cooperation.
Location
9.64
Location was highlighted positively in the reviews.
Room Quality
8.59
General satisfaction with rooms, but noise from neighboring rooms.
Amenities
9.62
Overall positive sentiments regarding amenities.
Value for Money
8.08
Criticism of pricing structure and forced charges diminished perceived value.
Food and Beverage
7.63
Food options were mentioned as average with limited breakfast choices.
Overall Experience
9.1
Had an overall positive experience despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 23:14

Property Description

Experience the vibrant energy of Dubai at the Grand Hyatt, where luxury meets convenience in the heart of the city.

Lavish Accommodations
Unwind in one of our 710 renovated rooms and suites, blending traditional Arabic decor with modern comfort. Each room is equipped with a flat-screen TV, complimentary WiFi, and a lavish marble bathroom complete with a spa tub and exclusive toiletries.

Culinary Delights
Savor exquisite dining experiences across 12 unique restaurants, offering a variety of cuisines from Indian to Japanese. Enjoy your meal on scenic terraces overlooking the lush resort grounds while watching skilled chefs create culinary masterpieces in the open kitchens.

Rejuvenation & Recreation
Relax by our family-friendly swimming pools or indulge in treatments at the Ahasees Spa, featuring luxurious amenities including steam rooms and whirlpool baths. For those seeking adventure, our state-of-the-art fitness center and tropical indoor garden provide a refreshing escape.

Book your unforgettable stay at Grand Hyatt Dubai today!

Important information:

All guests and visitors must be registered at the front desk with physical ID. Acceptable forms of identification include Emirates ID, GCC ID for GCC nationals, and a passport. A UAE driver's license is only accepted for UAE nationals. Soft copies are not accepted for any of the above forms of ID. || A damage deposit of AED 1,500 is required upon arrival and will be collected by credit card. The deposit will be refunded via credit card subject to an inspection of the property Early departure will incur in full stay charges. || All special requests are subject to availability and additional charges may apply. || All bookings that include the night of December 31st, the following compulsory charges apply: AED 1,900 per adult and AED 800 per child (ages 6-11) on December 31st. Please note the New Year’s Eve Deposit Policy: a non-refundable deposit of 100% of the total stay is required, which includes the mandatory Gala Dinner charges. This deposit will be collected 30 days prior to arrival. || Any guest 12 years or older will be considered an adult and subject to adult pricing. Additional unregistered guests are not allowed at the property. || Waterpark access will depend on the number of nights booked. For example, a 1-night stay entitles the guest to one access either after check-in or before check-out.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DXB

Location

Property Video

Guest Reviews

8.8
Based on 8253 reviews
Cleanliness: 8.13
Service: 9.6
Location: 9.64
Room Quality: 8.59
Amenities: 9.62
Value for Money: 8.08
Food and Beverage: 7.63
Overall Experience: 9.1
W
WJF • couple • gb
9
Pros:

The staff were helpful everywhere, thanks to our receptionist who checked us in and gave us all the required information; breakfast timings, waterpark wrist bands etc.

We enjoyed the Lebanese restaurant, maitre d and manager were great hosts, live music and belly dancing too. Took care of food intolerances.

We thoroughly enjoyed the waterpark, a really friendly team encouraging you to have fun.
Breakfast had ample choice.

Room service, excellent. Ranjeet served us. We were allowed to order slightly off menu, enabling us to have exactly the food from the restaurant's menu rather than just the in room.dining menu. This was appreciated as we wanted to fine in our room on the last night dud to an early flight the next day.

There are numerous lifts, so we never had to wait long.

The rooms are of a good size.
Streaming to the tv is available.
Beds are comfortable.
Valet parking, luggage assistance on point.

We look forward to returning.

Cons:

The shower door clashes with the floor mat.
I wish the jazz bar was open!

2026-09-19 • via Nuitee
M
MAHMOOD • couple • ae
10
رحله عائليه
Pros:

المكان نظيف والموظفون جدا ممتازين واشكر الموظفه ساره في الاستقبال والخدمه المميزه ومساعدتها لي في كل اجراءت الحجز

Cons:

لا شي

2026-09-19 • via Nuitee
D
Driaan • solo_traveller • za
10
Pros:

The waterpark open daily was amazing for the kids

Cons:

Nothing, everything was brilliant.

2026-09-19 • via Nuitee
O
Obaid • solo_traveller • ae
8
2026-09-19 • via Nuitee
A
ABDULAZIZ • couple • kw
9
2026-09-18 • via Nuitee
A
Ali • solo_traveller • au
10
2026-09-18 • via Nuitee
N
nada • family_with_children • bh
4
2026-09-18 • via Nuitee
J
James • solo_traveller • gb
3
Not as good as it was
Pros:

I state at this hotel several years ago and the standered have fallen greatly. On my future trips to Dubai I will stay at a different hotel

Cons:

Just about everything but the staff

2026-09-18 • via Nuitee
A
alblooshi • solo_traveller • ae
10
Nice place
Pros:

Clean

Cons:

Nothing

2026-09-17 • via Nuitee
A
alblooshi • solo_traveller • ae
10
Wonderful
Pros:

Clean and have many facilities

Cons:

No thing

2026-09-17 • via Nuitee
A
ABDULAZIZ • couple • kw
9
Recommended
Pros:

Every thing … best customer service

Cons:

Nothing

2026-09-17 • via Nuitee
H
Han • family_with_children • ae
9
Overall was great.
Pros:

The facility was good. But only can select one day pass for waterpark was not that convenient. Family members used to come on weekend due to waterpark facilities, we strongly suggested the pass for waterpark should be come with the room until check out will be more convenient.

Cons:

The facility was good. But only can select one day pass for waterpark was not that convenient. Family members used to come on weekend due to waterpark facilities, we strongly suggested the pass for waterpark should be come with the room until check out will be more convenient.

2026-09-17 • via Nuitee
A
ABDULLAH • solo_traveller • iq
10
Pros:

كل شيء رائع وهادئ والموظفون متعاونون جدا ولكن النجادات فقط في المدينه المائيه لا توجد في المسبح او للنزلاء اشكر الموظفه فاطمه على حسن الاستقبال والجهود المبذوله

2026-09-17 • via Nuitee
S
Sustal • solo_traveller • ae
10
2026-09-17 • via Nuitee
A
alblooshi • family_with_children • ae
10
I like it
Pros:

Good for families

Cons:

Nothing

2026-09-17 • via Nuitee
R
RICHARD • couple • au
10
2026-09-16 • via Nuitee
S
saeed • solo_traveller • ae
10
2026-09-16 • via Nuitee
F
Fatima • family_with_children • ae
9
2026-09-15 • via Nuitee
A
Ahmad • extended_group • kn
10
2026-09-15 • via Nuitee
S
Selam • family_with_children • et
10
Pros:

We loved the staff they were really helpful and also the food was amazing ,it was a blast, specially phyu and mohit thank you for your heart warming service!!!

Cons:

The internet should be better.

2026-09-14 • via Nuitee