Grand Hyatt Dubai Resort & Waterpark

Hotels
Grand Hyatt
8.8 (8253 reviews)
Oud Metha, Dubai Healthcare City, Near Sheikh Zayed Road & Wafi Mall , Dubai , ae

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Clean
Beautiful location
Friendly staff at waterpark
Good amenities
Cons:
Average food
Loss of items after service
Staff cooperation issues
Noise from neighboring rooms

Categories

Cleanliness
8.13
Mixed feelings; mentioned clean but issues with loss of items after service.
Service
9.6
Staff at the waterpark were very good and friendly, though some mentioned lack of cooperation.
Location
9.64
Location was highlighted positively in the reviews.
Room Quality
8.59
General satisfaction with rooms, but noise from neighboring rooms.
Amenities
9.62
Overall positive sentiments regarding amenities.
Value for Money
8.08
Criticism of pricing structure and forced charges diminished perceived value.
Food and Beverage
7.63
Food options were mentioned as average with limited breakfast choices.
Overall Experience
9.1
Had an overall positive experience despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 23:14

Property Description

Experience the vibrant energy of Dubai at the Grand Hyatt, where luxury meets convenience in the heart of the city.

Lavish Accommodations
Unwind in one of our 710 renovated rooms and suites, blending traditional Arabic decor with modern comfort. Each room is equipped with a flat-screen TV, complimentary WiFi, and a lavish marble bathroom complete with a spa tub and exclusive toiletries.

Culinary Delights
Savor exquisite dining experiences across 12 unique restaurants, offering a variety of cuisines from Indian to Japanese. Enjoy your meal on scenic terraces overlooking the lush resort grounds while watching skilled chefs create culinary masterpieces in the open kitchens.

Rejuvenation & Recreation
Relax by our family-friendly swimming pools or indulge in treatments at the Ahasees Spa, featuring luxurious amenities including steam rooms and whirlpool baths. For those seeking adventure, our state-of-the-art fitness center and tropical indoor garden provide a refreshing escape.

Book your unforgettable stay at Grand Hyatt Dubai today!

Important information:

All guests and visitors must be registered at the front desk with physical ID. Acceptable forms of identification include Emirates ID, GCC ID for GCC nationals, and a passport. A UAE driver's license is only accepted for UAE nationals. Soft copies are not accepted for any of the above forms of ID. || A damage deposit of AED 1,500 is required upon arrival and will be collected by credit card. The deposit will be refunded via credit card subject to an inspection of the property Early departure will incur in full stay charges. || All special requests are subject to availability and additional charges may apply. || All bookings that include the night of December 31st, the following compulsory charges apply: AED 1,900 per adult and AED 800 per child (ages 6-11) on December 31st. Please note the New Year’s Eve Deposit Policy: a non-refundable deposit of 100% of the total stay is required, which includes the mandatory Gala Dinner charges. This deposit will be collected 30 days prior to arrival. || Any guest 12 years or older will be considered an adult and subject to adult pricing. Additional unregistered guests are not allowed at the property. || Waterpark access will depend on the number of nights booked. For example, a 1-night stay entitles the guest to one access either after check-in or before check-out.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DXB

Location

Property Video

Guest Reviews

8.8
Based on 8253 reviews
Cleanliness: 8.13
Service: 9.6
Location: 9.64
Room Quality: 8.59
Amenities: 9.62
Value for Money: 8.08
Food and Beverage: 7.63
Overall Experience: 9.1
H
Hesham couple eg
10
2026-09-12 via Nuitee
عنود family_with_children ae
1
Pros:

لم يعجبني ابدا و لم يكون هناك راحة ابدا للغرفه و كانت رائحه الغرفه رائحة بالوعه و المكيف حار جدا جدا و لم اقيم براحه فالفندق

Cons:

لم يعجبني ابدا رائحة الغرفه كانت رائحة بالوعه و المكيف حار جدا تم الطلب منهم بتغيير الغرفه او تعديل المكيف ع الاقل ، اول مره اقيم فيه و اخر مره بسبب عدم الراحه فيه

2026-09-12 via Nuitee
M
MOHAMMED family_with_children sa
10
2026-09-12 via Nuitee
S
Saud family_with_children ae
10
2026-09-12 via Nuitee
M
Mohammed extended_group gb
10
Excellent Hotel and service
Pros:

Its a very nice clean hotel, staff are really friendly and polite. Breakfast is very nice too , has an international buffet so something for everyone. Nice rooms and the AC and WIFI works with no issues . Very nice lounge, garden with waterfalls. Highly recommend

Cons:

I liked it all .

2026-09-12 via Nuitee
R
Rasel L. solo_traveller ae
10
Wonderful Stay at Grand Hyatt Dubai
Pros:

I like the ease if checking in as the Saroja (in reception) makes sure that we got the nice room. We had our early dinner at Wox and tganks to Thimzar for her good service and then we explore the hotel. As always Grand Hyatt Dubai always brings positive vibes especially when you are inside the hotel as nature and calmness can be experienced. Our room is exceptional facing the waterpark and its enjoyable to see how people are having so much fun with the water park, we don't experience but it's OK maybe next time. We went to SPA and experience steam room and sauna though jacussi that time us not working it didn't bother us at all. We had great breakfast at the market cafe and staff there were all nice. During our day 3 with the hotel, we have requested for late check out and luckily it was granted and thanks to Ms Jacqui of front desk who personally gave us the keycard up in our room it feels safe because keycards work only on specified time of stay that's good. Upon check out, it is smooth as well. Overall stay is excellent i should say and we will come back definitely. When we got home and unpacking, i realized that i forgot something in our room and i informed the hotel about that item and have spoken to Ms Lucy of Security dept. and she gave me the reference number and we got the items thru Mr Adil and the latter ask for my ID to update their system that it was given back. The protocol on lost and found item is superb and you can get it back for sure if you forgot something. I would like to thank the following person that i remember during our stay

Sep 5
Saroja - Reception front desk check in was smooth and evem got a room with a wonderful view.
Thimzar - staff at Wox for her good service

Sep 6 day 2
Satish - market cafe staff
Ankoor - market cafe staff
Sahil - Reception staff for ease of extending our stay and give me key cards at once as we are having events at the exhibition hall.

Cons:

During breakfast, it was great though on our day 2, we have to pay on the spot for our guest's breakfast it's somewhat weird for me as i have requested to charge our room but the receptionist told they can't do that- maybe policy changes so we need to pay on the spot.

At the concierge, we gave the tag card for our car and we are wondering because we have waited around 30 minutes for our car and we are in a hurry coz we have to meet someone that time. There are guests who gave their tag later than us but gets their car first so i was wondering there's a little discrimination on that sense when we follow up again then that's time they hurried and get our car maybe they forgot but hopeful next time to treat each guest as equal as possible no matter what nationality is present.

2026-09-11 via Nuitee
A
Adelaide family_with_children ae
10
Great experience, recommended
Pros:

The room was very big and nice, the lobby was amazing, lots of restaurants and the Waterpark was very good.

Cons:

When we arrived the valet parking was a little bit messy and we end up leaving the car far away and carrying our luggage to the door

2026-09-11 via Nuitee
M
Mohamed family_with_children ae
9
ممتعه ومكان مناسب لقضاء اجازه عائليه
Pros:

حفاوة الاستقبال والموظفين
نظافة وهدوء المكان
الحديقه المائيه الجديده
مناسب جدا للاطفال والعوائل
تنوع منيو الفطور
كانت رحلة عائلية جميلة واكيد راح تتكرر قريبا

Cons:

لا شي
شكرا جراند حياة على حفاوة الاستقبال

2026-09-11 via Nuitee
E
eman solo_traveller kw
10
2026-09-11 via Nuitee
S
Sharifa family_with_children om
9
2026-09-11 via Nuitee
A
Alshehhi family_with_children ae
10
2026-09-10 via Nuitee
A
Azhar solo_traveller ae
10
2026-09-10 via Nuitee
A
Azza couple ae
7
Pros:

المكان جميل

Cons:

الزحمة الكبيره

2026-09-10 via Nuitee
S
Sherif couple eg
10
Outstanding hotel! I stayed for two days and was extremely impressed. Impeccable cleanliness, excellent service, and ver
Pros:

I loved the exceptional cleanliness, excellent service, comfortable atmosphere, and friendly, professional staff. Everything was well organized and exceeded my expectations.

Cons:

-

2026-09-10 via Nuitee
S
Samira family_with_children ae
10
2026-09-10 via Nuitee
A
ABDULLA extended_group ae
9
2026-09-10 via Nuitee
M
Mariedez couple ae
10
Superb! Highly recommended..
Pros:

Water park
Accommodating staff
Customer service
Architectural Structure of the hotel very nice

Cons:

Theres no plastic for wet clothes in the toilet as we use the water park
Draw string bags from Hotel if we have extra baggage from our wet clothes

2026-09-10 via Nuitee
J
Julie family_with_children au
9
Great stay!
Pros:

Great hotel and facilities, convenient location not far from the airport. Spacious rooms and great buffet breakfast.

2026-09-10 via Nuitee
F
Fadya family_with_children qa
10
استمتعنا
Pros:

المكان رايع

Cons:

الفندق جميل

2026-09-10 via Nuitee
M
Michelle family_with_children zw
8
Beautiful place to stay especially with kids because of the waterpark.
Pros:

Breakfast was exceptional. A huge variety.

2026-09-10 via Nuitee