Quality Inn & Suites Garland - East Dallas

I arrived late check in go to the room it hasnt been cleaned from the previous night. Refused to give me another room. Would only make the bed. Crack heads in the parking lot.

Terrible service and NOT clean and had cockroaches in my room. No towels in the bathroom, front desk doesn’t answer customer service calls. Breakfast was toast and waffles. I can’t believe this place is open! I definitely DO NOT recommend this place!!!

First, the check in took an hour bc they had not received reservation from Expedia, the room was terrible and the tv didn’t even work and the guy on staff just smiled and let us know it would be fixed AFTER we were gone. Absolutely the WORST experience!!!

I stayed at the Quality Suites Inn in Dallas, and unfortunately, my experience did not meet expectations. The property had a persistent smoke odor, and there were frequent smells of marijuana throughout the building, which made the atmosphere uncomfortable. In addition, I noticed a strong mold odor, which raised concerns about cleanliness and air quality.

For the price being charged, the stay did not offer good value. The environment is not suitable for families or children, as it does not feel clean, safe, or welcoming. I would recommend management address these issues to improve both the quality and guest experience.

Super nice night clerk lady!

The cleaning could be a little better and get rid of the carpets please!

The staff is great! The facility is nice!

Depending on what direction you come from, it isn’t super convenient to get into the parking lot. At check-in, the staff was very friendly but the card machine was difficult. Our room was on the back of the building, on the top floor. For some reason there are two office desk chairs beside the stairs. (Strange lawn chairs)
The room appeared clean. The bed was kind of hard. The AC would freeze you out when it was on, and you would sweat to death when it cut off. It was difficult to regulate no matter how you put the settings.
The hotel is right beside apartments so when the partiers arrive home at 2-3am with their radio thumping, you will hear it. And just as that noise dies down, the roar from the interstate starts up, and around 6am you get to sprinkle in some car honking.
Not even my Lunesta could combat all the noise.

Good

The room smell like smoke cigarette smoke

AC unit was leaking inside the room and the carpet was all wet, shower leaking at bottom tub faucet, there is no sink or mirror on the bathroom. I definitely not recommend

Nice people.. hard to get to + ton of traffic noise.

One thing I didn't like. As I tried to get a room this morning early. And the guy behind the calendar literally told me yes I have a room but you have to be out at 11:00 a.m. the same morning. I got there at 7:00 a.m. but I have to be out at 11:00 a.m. . So I said no way.

Up until this point it's been a great hotel. Except for that ignorance that I encountered this morning.

Broken cars in parking lot. Never in my life had I had such a long check in process. Rooms floor stuff on it and bed spread stain or not it’s looks gross.

It is comfortable.

The meth here is dope.

Great hotel for me

It was nice and clean and very quiet!

Good stay

My husband and I are staying in town before we close on our home so we were there for an entire week while working. The staff was so kind and friendly and always had a warm smile on their faces. The rooms are pretty basic but perfect for a no frills, clean and quiet stay. We will definitely be returning.