Pinnacle Hotel Whistler

Hotels
8.4 (3264 reviews)
4319 Main Street , Whistler , ca

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Exceptional housekeeping
Friendly and accommodating staff
Great location
Cons:
Hot tub jets not working initially
Cleaning issues with hair found in the room
Elevator delays

Categories

Cleanliness
7.51
There was long black hair everywhere in the room, which was quite annoying.
Service
8.98
Exceptional staff and friendly service were frequently praised.
Location
9.02
Great location close to the village and cafes.
Room Quality
8.47
Rooms were described as comfortable and well-equipped, but could use some refreshing.
Amenities
8
Amenities like the jacuzzi and fireplace were appreciated, although some features like the hot tub jets were not working at first.
Value for Money
8.46
Generally considered a good value compared to other options in Whistler.
Food and Beverage
8.41
Standard quality for this hotel tier.
Overall Experience
8.38
Overall a pleasant stay with many positive aspects, but some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 09:44

Property Description

Luxurious Amenities
This Whistler Village hotel offers guests a luxurious experience with an outdoor swimming pool, hot tub, spa bath, and gas fireplace in every room.

Culinary Delights
Indulge in a culinary journey at Quattro Italian Restaurant and Alta Bistro, offering delectable dishes made from locally sourced products, ensuring a delightful dining experience throughout your stay.

Convenience and Comfort
With a fully equipped kitchen, dining area, flat-screen TV, DVD player, and balcony in select rooms, along with free WiFi and local calls, the Pinnacle Hotel Whistler ensures convenience and comfort for all guests.

Book now to experience the perfect blend of luxury, convenience, and culinary excellence at Pinnacle Hotel Whistler.

Important information:

Please note that pets are not allowed in the following room types:
-Premium Studio With Queen and Sofa Bed
-Premium Studio with Two Queen Beds

Please note that a maximum of 2 pets are allowed per unit.

Please note that the fireplaces are closed during summer.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: YVR

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs CAD 24 per day.

Location

Guest Reviews

8.4
Based on 3264 reviews
Cleanliness: 7.51
Service: 8.98
Location: 9.02
Room Quality: 8.47
Amenities: 8
Value for Money: 8.46
Food and Beverage: 8.41
Overall Experience: 8.38
D
Denys • solo_traveller • ca
10
2026-03-06 • via Nuitee
M
Maria • couple • br
10
Everything was perfect
2026-02-28 • via Nuitee
R
Rona • extended_group • gb
10
A convenient, comfortable stay
Pros:

Convenient location, good clean room facilities, comfortable bed. Surprised to have a spa bath inside the room!

2026-02-27 • via Nuitee
I
Izabel • family_with_children • ca
10
2026-02-27 • via Nuitee
G
Gwen • family_with_children • cn
7
2026-02-26 • via Nuitee
J
Joseph • solo_traveller • ca
8
Nice studio in good location.
Pros:

Well equipped clean studio with kitchenette. Good location in Whistler village, easy walk to the ski lifts.

Cons:

Bedside light did not work. Pay for parking.

2026-02-25 • via Nuitee
J
john • extended_group • us
10
2026-02-25 • via Nuitee
A
Adelina • extended_group • us
5
Cons:

Very run down. There was a bath tub inside the room which made it smaller.

2026-02-25 • via Nuitee
A
Adriana • family_with_children • ca
6
Pros:

Me gustó la ubicación y la cama muy cómoda

Cons:

tiene un olor muy fuerte a comida en los pasillo

2026-02-24 • via Nuitee
A
Annika Youn • couple • ca
9
2026-02-24 • via Nuitee
C
Claudia • family_with_children • us
7
2026-02-22 • via Nuitee
9
969adriani • NONE
10
Recommended
Pros:

Very reasonably priced hotel. Friendly service. Clean rooms. Ideal location to use the free Whistler shuttle bus to the Whistler gondola base. Easy walking to the shops and restaurants in Whistler Village.

2026-02-19 • via Tripadvisor
D
Dean-Traveller • Friends getaway • Mugla, Mugla Province, Turkish Aegean Coast
10
Inexpensive hotel in central Whistler with great service
Pros:

Pinnacle Hotel is in central Whistler, a short walk from shops, restaurants and slope lifts. There is underground parking but the spaces are tight. Lifts link to all floors including parking.
There is comfortable seating and a fire in the reception area. Staff were both friendly and efficient. Honesty of the staff is unquestionable. I left money in the room on checkout. It was all returned at considerable inconvenience to the hotel.
The large room had large comfortable beds, full cooking facilities, fridge, coffee maker and microwave. Everything was clean. Toiletries that were provided were good, as were the beverages.
The on site laundry was inexpensive and when there was a problem with a dryer the staff helped us use the main hotel laundry.The pool was clean and tidy but crowded.
Very good value for quality accommodation in central Whistler.

2026-02-16 • via Tripadvisor
I
isabellebV5053AH • NONE
2
Horrible on so many levels.
Pros:

Horrible hotel. The beds are uncomfortable, the TVs and technology are from 1999 with no ability to watch Netflix or any standard smart Tv features, The rooms are not well insulated and soundproofed. Half the lightbulbs were not even operational. housekeeping breached our privacy by entering the space without consent before checkout time. No inquiry from any of the staff on how our day was. It’s unfortunate because at $300 a night, this felt like a motel and a one star.

2026-02-15 • via Tripadvisor
F
Farhang • couple • us
10
Pros:

Everything

2026-02-13 • via Nuitee
B
Brice • family_with_children • fr
8
2026-02-13 • via Nuitee
T
Trina • family_with_children • au
3
Whistler stay, hotel was disappointing
Pros:

The hotel was in a great location. Staff at reception were friendly and helpful.

Cons:

The hotel is in need of a renovation. The foyer is tired and the rooms are old. While the bedding and bathroom were clean, the room has an outdated small kitchen in the entry that was strange to see. Then there was a large spa bath in the area outside the bathroom near the beds, which made the room very cramped with two beds. For the price we paid for the room, compared to everywhere else we stayed over the month it was very expensive for what we got. I understand the prices in Whistler are higher but I would not choose this hotel again.

2026-02-12 • via Nuitee
L
laurensB5581DV • NONE
8
For good value and quiet location, highly recommend.
Pros:

Great value for clean comfortable rooms with balcony and kitchenette.
The location really isn’t too far from the lifts and has some great restaurants and coffee/breakfast places nearby.

2026-02-09 • via Tripadvisor
J
Julie • solo_traveller • au
10
Lovely friendly staff room is clean with comfy bed and spa in room. The outdoor hot tub was nice too
Pros:

Great location, lovely comfy rooms and bed, hot tub was great

2026-02-09 • via Nuitee
P
peiyingl583 • NONE
10
Really good
Pros:

The hotel service is great，the hotel location to whistler village is convenient！There are many restaurants and stores nearby,It’s easy shopping.

2026-02-04 • via Tripadvisor