Cumberland House Knoxville, Tapestry Collection by Hilton

Hotels
•
Tapestry Collection
9.2 (624 reviews)
1109 White Avenue , Knoxville , us

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Business center
See all facilities

Review Highlights

Pros:
Excellent valet service
Convenient location
Clean and nice rooms
Cons:
Room door was broken
AC had a bad smell
High coffee prices at bar

Categories

Cleanliness
8.45
Rooms were very clean; however, one review mentioned a broken door and a smelly AC.
Service
9.95
Multiple reviews highlight excellent valet and front desk service.
Location
9.45
Very convenient location close to Tennessee campus and downtown.
Room Quality
9.45
Guests appreciate the nice rooms and good views.
Amenities
8.45
Some amenities could be better, such as in-room dining.
Value for Money
9.45
Overall good value for the experience provided.
Food and Beverage
8.95
Lobby bar exceeds expectations, but some lack of in-room coffee options.
Overall Experience
9.45
Many guests had a great stay and would recommend the hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 15:14

Property Description

Convenient Location near Neyland Stadium
Located just a short distance from Neyland Stadium on the University of Tennessee campus, Cumberland House Knoxville offers a prime location for sports fans and visitors to the university.

Comfortable Rooms with Modern Amenities
Each room at Cumberland House Knoxville features a coffee machine, flat-screen TV, and free WiFi. Some rooms even include a microwave, refrigerator, or kitchenette for added convenience during your stay.

On-Site Dining and Fitness Options
Enjoy delicious meals at Tussie Mussie throughout the day and take advantage of the on-site fitness centre to stay active during your visit.

Book your stay at Cumberland House Knoxville now for a memorable experience in Knoxville!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TYS

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 35 per day.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People 17 years old and over stay for US$100 per person per stay when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.2
Based on 624 reviews
Cleanliness: 8.45
Service: 9.95
Location: 9.45
Room Quality: 9.45
Amenities: 8.45
Value for Money: 9.45
Food and Beverage: 8.95
Overall Experience: 9.45
C
Ceairria • extended_group • us
10
2026-06-17 • via Nuitee
S
Sageser • extended_group • us
8
2026-06-16 • via Nuitee
E
Erin • solo_traveller • us
9
Pros:

Right size. Modern.

2026-06-15 • via Nuitee
N
Nikita • solo_traveller • us
10
2026-06-14 • via Nuitee
H
Hamblen • couple • us
6
2026-06-11 • via Nuitee
S
Sam • couple • us
10
2026-06-07 • via Nuitee
V
Vacationer519632 • Friends getaway
10
Amazing
Pros:

The Staff exceeds expectations. Friendly, warm , informative . My experience was elevated because of the staff. I have to say that Mr Jack England the front desk manager is a wonderful human being and The best manager I’ve had the privilege to meet. Hilton is lucky to have Mr England. Thank you so much. I love Hilton hotels.

2026-06-06 • via Tripadvisor
D
Deborah • solo_traveller • us
9
2026-06-05 • via Nuitee
V
Vacation02589751231 • Business
10
Competent, friendly and helpful
Pros:

My wife doesn't like hotels in general, but she liked Cumberland House. It's one of the very few places we've stayed in the last decade where she felt like the hotel staff was glad she was there. They have a culture of helpful friendliness, from management, desk staff, restaurant staff, down to the valet parking attendants. The location is only an eight minute walk from the Knoxville Convention Center, the site of our event.
At this hotel, they aim to help the traveler however they can.

2026-06-02 • via Tripadvisor
J
Jennifer • solo_traveller • us
10
Excellent getaway
Pros:

Great location for walking to Neyland stadium.
Splurged for suite and it was amazing luxury.

2026-05-26 • via Nuitee
C
cowboysf2023 • Couples
2
Poor Customer Service
Pros:

My father has a terminal illness, which forced us to cancel our travel plans. You would think a hotel brand that constantly markets “hospitality” and “customer care” could show the smallest amount of empathy in a situation like this. Apparently not.
We first contacted Hilton customer service and were told we had to work directly with the hotel. The hotel then informed us that only a manager could approve the cancellation. Sounds simple enough except the manager apparently operates in some mythical dimension where phones don’t exist and voicemails go to die.
For WEEKS we called. Left messages. Called again. Left more messages. Not one return call. Conveniently, this dragged on until well past the cancellation deadline. Funny how that works.

Only days before our trip were we suddenly told to contact the Diamond Members desk. The representative there was actually kind, professional, and seemed genuinely concerned which only made the hotel’s behavior stand out even more. She said she still had to get approval from the hotel manager. Oddly enough, the manager who couldn’t return OUR calls somehow became instantly available for HER call… just to deny the request.

And then came the truly unbelievable part: the manager actually asked, “If you knew he was ill, why did you book it?”

That may be one of the most tone-deaf, insensitive comments I’ve ever heard from someone in customer service. Terminal illnesses don’t exactly come with convenient scheduling updates. If we had known my father would deteriorate to this condition, obviously we would not have booked the trip.

I even attempted to escalate the issue to the regional director. Shockingly, that also resulted in zero communication. Apparently ignoring customers is not an accident here it’s part of the culture.

I’ve worked in customer-facing organizations for 33 years. If employees under my leadership treated people this way especially families dealing with a terminal illness they wouldn’t last long, and neither would the business.

This experience raised a serious question for me: does this hotel actually care about guests at all, or only about enforcing policies when compassion is inconvenient?

2026-05-25 • via Tripadvisor
R
Rebecca • extended_group • us
9
Pros:

Great location and friendly staff

Cons:

Area in our room still had some trash in it

2026-05-24 • via Nuitee
J
James • solo_traveller • us
9
Pros:

Location

Cons:

Price

2026-05-24 • via Nuitee
C
Christian • family_with_children • ch
8
2026-05-23 • via Nuitee
K
Karolyn Gillespie • couple • us
10
Little bit pricey but worth it!
2026-05-19 • via Nuitee
A
A3783YMjessicam • Solo travel
2
Don’t Stay Here
Pros:

Hotel staff and management are either incompetent or a bunch of liars. Do not stay at this property if looking for good customer service. Place is terrible. Don’t waste your time or money with this place.

2026-05-14 • via Tripadvisor
J
jimeI1817DY • Family
10
Great place to stay, great location
Pros:

Great valet and hotel staff. Very conveniently located to downtown and World’s Fair Park and greenway area. This is our second stay here and probably our new place when visiting Knoxville.

2026-05-14 • via Tripadvisor
M
Meg • couple • us
9
2026-05-13 • via Nuitee
A
Alan • solo_traveller • us
10
2026-05-10 • via Nuitee
W
william • couple • us
8
2026-05-01 • via Nuitee