Cumberland House Knoxville, Tapestry Collection by Hilton

Hotels
•
Tapestry Collection
9.2 (591 reviews)
1109 White Avenue , Knoxville , us

listing image 1
Show all photos
Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Excellent valet service
Convenient location
Clean and nice rooms
Cons:
Room door was broken
AC had a bad smell
High coffee prices at bar

Categories

Cleanliness
8.45
Rooms were very clean; however, one review mentioned a broken door and a smelly AC.
Service
9.95
Multiple reviews highlight excellent valet and front desk service.
Location
9.45
Very convenient location close to Tennessee campus and downtown.
Room Quality
9.45
Guests appreciate the nice rooms and good views.
Amenities
8.45
Some amenities could be better, such as in-room dining.
Value for Money
9.45
Overall good value for the experience provided.
Food and Beverage
8.95
Lobby bar exceeds expectations, but some lack of in-room coffee options.
Overall Experience
9.45
Many guests had a great stay and would recommend the hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 15:14

Property Description

Convenient Location near Neyland Stadium
Located just a short distance from Neyland Stadium on the University of Tennessee campus, Cumberland House Knoxville offers a prime location for sports fans and visitors to the university.

Comfortable Rooms with Modern Amenities
Each room at Cumberland House Knoxville features a coffee machine, flat-screen TV, and free WiFi. Some rooms even include a microwave, refrigerator, or kitchenette for added convenience during your stay.

On-Site Dining and Fitness Options
Enjoy delicious meals at Tussie Mussie throughout the day and take advantage of the on-site fitness centre to stay active during your visit.

Book your stay at Cumberland House Knoxville now for a memorable experience in Knoxville!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TYS

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 35 per day.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People 17 years old and over stay for US$100 per person per stay when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.2
Based on 591 reviews
Cleanliness: 8.45
Service: 9.95
Location: 9.45
Room Quality: 9.45
Amenities: 8.45
Value for Money: 9.45
Food and Beverage: 8.95
Overall Experience: 9.45
L
Laura • couple • us
10
Perfect Downtown Location
Pros:

The room we booked was absolutely gorgeous with a balcony that overlooked the Sunsphere and downtown. The hotel’s location was within walking distance to museums, restaurants and parks which eliminated the worry about finding a parking space somewhere. The staff were really friendly and very helpful when it came to directions or recommendations about places to eat. And best of all, the hotel was super-quiet for a downtown location. We loved it!

2026-03-27 • via Nuitee
J
Jaylon • couple • us
10
2026-03-23 • via Nuitee
M
Miranda • couple • us
9
Great stay
Pros:

The staff

Cons:

The bar was not open during the day

2026-03-20 • via Nuitee
N
nedguy • Family • Louisville, Colorado
6
Some good, some bad
Pros:

The rooms are very nice. Clean, modern, and comfortable, with great bedding. The only issue on the room itself is poor soundproofing, which bothered some of my family. If that were the only problem, this would have been a great stay.

Parking is a different story. It is outsourced to a third party and requires scanning a QR code to pay separately. There is no upfront pricing. The hotel staff says it is $35 per night, but it actually ends up closer to $50 with taxes and fees. That lack of transparency feels intentional and needs to be fixed.

The biggest issue was how the stay ended. I am a Diamond member and had a late checkout. Because of bad weather, we tried to stay in the room until checkout time. During that time, a strong chemical smell started coming into the room. We developed headaches and felt nauseous.

When we stepped into the hallway, multiple nearby rooms had doors propped open and people were actively working with supplies. We packed up and left immediately.

At the front desk, I was told they were resealing tile. I explained that the fumes were overwhelming and that this should not be happening with guests still in nearby rooms. Instead of acknowledging the issue, the response focused on whether the work started after “normal” checkout time. That completely ignores the fact that guests with approved late checkouts were still in their rooms.

There was no apology and no concern for guest safety or comfort. The staff came across as stiff and dismissive rather than helpful. This was a preventable mistake, and the way it was handled made it significantly worse.

2026-03-17 • via Tripadvisor
X
X53BBadamb • Family
8
Given the wrong room
Pros:

Nice hotel but we booked a room with two queen beds and got a room with a king bed and a small, uncomfortable pull out couch. The hotel was sold out, so there were no other options. For our inconvenience, we were allowed to grab a free snack from the lobby store. Unacceptable. On the bright side, the staff was friendly, including the attentive car valets.

2026-03-03 • via Tripadvisor
T
thea • solo_traveller • us
5
Pros:

Decent location, fairly quiet, staff was friendly.

Cons:

Paid $5 for drip coffee at the coffee bar and it was extremely weak. Got there before my room was ready; was told I'd get a call when it was, but I never did. Elevators extremely slow. Felt the price was way too high for the experience.

2026-03-02 • via Nuitee
2
28skyh • Family
10
Great choice
Pros:

Stayed here with my daughter. We were touring the UT Knox campus. Staff friendly. Valet friendly. Walkable to UT Knox as we walked to the designated area to begin the tour. We also walked to a neighboring area to dine. Very nice and safe. Room was clean and amenities were great.

2026-02-23 • via Tripadvisor
S
Simon • solo_traveller • gb
8
Great stay
Pros:

Seemed a little expensive but the rooms and breakfasts were well worth the money.

2026-02-22 • via Nuitee
D
Dana • family_with_children • us
3
Room was tiny and large stain on the carpet. Was supposed to be upgraded and it didn’t happen. They overbooked themselve
Pros:

Location was good

Cons:

Understaffed. Waited 2 hours for 2 burger and wings.

2026-01-23 • via Nuitee
R
Raymond • family_with_children • us
3
Great location but stay wasn't great
Pros:

The proximity to Neyland stadium was the big selling point.

Cons:

I don't understand why hotels have started using sliding doors for the bathroom, and on top of that the door used privacy glass. I guess it wasn't clear glass but more privacy would be nice.

Also getting charged $35 per day for valet parking only to have the hotel completely pack their parking lot on game day was BS. I paid for valet parking which should mean I could retrieve my vehicle at any time. Guess they had to make a few extra bucks since the room was already nearly double their normal rate.

2026-01-20 • via Nuitee
S
Sylvain • extended_group • fr
9
2026-01-19 • via Nuitee
I
irenapM1261KE • Solo travel
10
Perfect hotel 5 *
Pros:

What a charming a friendly place !
Definitely will be back to stay there

2026-01-18 • via Tripadvisor
M
monikapH9352BC • Couples
10
Wonderful stay in the center of Knoxville
Pros:

Beautiful hotel with friendly and helpful staff! We were right in the center of town and our stay was extremely comfortable! Will return!!!

2026-01-18 • via Tripadvisor
J
Jennifer • couple • us
8
Good, other than the construction.
Pros:

Spacious room.

Cons:

Construction out of the window in the am waking us up.

2026-01-18 • via Nuitee
C
Carl • couple • us
8
2026-01-03 • via Nuitee
Q
Q9657GSjohnd • Family • Clearwater, Florida
10
Great!
Pros:

Aiden was an amazing valet! Rooms were very nice and hotel was very convenient to Tennessee campus and Worlds Fair Park.

2026-01-01 • via Tripadvisor
D
davidwO5766HA • Friends getaway
10
New Year's Eve
Pros:

Excellent hotel, quiet, and very close to downtown! Gus was a fantastic valet!!! We appreciate it very much! Happy New Year!

2026-01-01 • via Tripadvisor
F
F1427YSbrianm • Family
10
Great rooms and Location
Pros:

The rooms are really nice!! We booked a room with a balcony for New Year’s. We have an excellent view of the Sunsphere and the park!

2025-12-31 • via Tripadvisor
M
masonbA9794BZ • Family
10
Gus in Valet was awesome
Pros:

Very nice people and valet service. The rooms were very clean and the people were super helpful. Would stay here again. Highly recommend

2025-12-31 • via Tripadvisor
W
W9974XWbryanr • Family
10
Aiden, the valet
Pros:

After an 8 hour drive it was nice to be greeted by someone as helpful our Valet, Aiden. He has great attitude and was very kind when I needed to make a couple extra trips to my vehicle after he parked it.

2025-12-30 • via Tripadvisor