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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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24-hour front desk
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Restaurant
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Business center
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Heating
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Family rooms
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Pets allowed
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Lift / Elevator
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Laundry
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Luggage storage
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Bar
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Fax/photocopying
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Facilities for disabled guests
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Meeting/banquet facilities
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Dry cleaning
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Breakfast in the room
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Valet parking
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Non-smoking throughout
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Private parking
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Daily housekeeping
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Designated smoking area
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Accessible parking
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Parking garage
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Wheelchair accessible
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Kid meals
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Vending machine - drinks
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Wine/champagne
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Pet bowls
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Smoke alarms
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Face masks for guests available
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Breakfast takeaway containers
Review Highlights
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Property Description
Convenient Location near Neyland Stadium
Located just a short distance from Neyland Stadium on the University of Tennessee campus, Cumberland House Knoxville offers a prime location for sports fans and visitors to the university.
Comfortable Rooms with Modern Amenities
Each room at Cumberland House Knoxville features a coffee machine, flat-screen TV, and free WiFi. Some rooms even include a microwave, refrigerator, or kitchenette for added convenience during your stay.
On-Site Dining and Fitness Options
Enjoy delicious meals at Tussie Mussie throughout the day and take advantage of the on-site fitness centre to stay active during your visit.
Book your stay at Cumberland House Knoxville now for a memorable experience in Knoxville!
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Location
Guest Reviews
The bed was not comfortable. There was also only one working elevator for the whole building.
Loved the front desk crew. It was very clean and convenient for all the things we were traveling for. We stayed in the king suite with balcony what a beautiful view of the knoxville.
I would say we would love a option to park somewhere and not valet but valet was great and wasn't a deal breaker.
The property was very clean and well maintained the room had its own AC so I was able to actually feel the air condition instead of sweating at night while trying to sleep like most hotels
There wasn’t anything I didn’t like. I would definitely go back to this hotel the staff was excellent as well very welcoming
As UT parents, we’ve stayed numerous times and the past two visits have been incredibly disappointing. The hotel itself is in a perfect location to explore Knoxville and visit UT. The furnishings are fine, beds are comfortable and the hotel is clean. The front desk staff is always lovely. Those are the highlights.
Unfortunately, during our last visit, we were inconvenienced by construction next door so we were thoughtful about room choice on this visit. However, there were other inconveniences. The shower had no body wash, which was not remedied despite a request after the first night. The charging ports next to the bed did not function and parking is a complete nightmare. That has been a consistent issue for several years. The valet never actually parked our car, but we paid $45 per night for valet parking. On our last morning, the hotel had no hot water, which delayed our departure while it was resolved.
I was hoping to relax in the lobby bar at least once during our visit, but it closed at 11 pm despite the fact that there were several people gathered in the space. It would have been nice for the hours to be extended on a weekend.
While the staff members are lovely without exception, there are so many service issues that I feel compelled to explore other options on our return visit to Knoxville in a few weeks.
The parking has changed to valet only, even though the parking may be 5 feet from where you are. $45 outrageous, no free breakfast, no free internet, broken shower and shower gel dispenser. Construction noise untol after 10 pm and starting again at dawn. Give this one a miss.
We stay here every year for Knoxville Fanboy Expo, and it's always great! Friendly staff, clean rooms, good food and a coffee pot that they keep filled. We always enjoy our stay here. This year we were a little disappointed because they have stopped doing their nightly toast for the 8:55 train in 1855. That was a great tradition and new owners stopped it
This is one of the absolute best hotels I have ever stayed at, hands down. Everyone that I met from valet, front desk, the restaurant/bar, engineering, and housekeeping was absolutely phenomenal. These guys truly care about what they can do to help everyone they come across and excel in the hospitality industry, it’s not an easy industry to work in, trust me— I know haha. The location of the hotel itself is right in the middle between the University Of Tennessee and Downtown Knoxville, it’s about a 10-15 minute walk to market square and gay street area, and roughly 10 minutes from the student union and about 15 minutes to Neyland Stadium, one of the closest hotels you can get to it. Some of my other favorite things about the hotel include the food from the restaurant (see below), the view from the balcony (also below) the water pressure for the showers and sinks, the overall theme of the hotel, and the very calm, business like setting. It’s very refreshing compared to some other places I’ve stayed. This hotel is truly something special, and the people make it just all that much better. Thank you to everyone who makes it what it is, whenever I visit Knoxville and need a place to stay, this is exactly where I would love for it to be. Absolutely amazing!!!
The location was phenomenal.
The only complaint I have is that we had 3 guests and there were only 2 coffee pods in the room.
Right size. Modern.
The Staff exceeds expectations. Friendly, warm , informative . My experience was elevated because of the staff. I have to say that Mr Jack England the front desk manager is a wonderful human being and The best manager I’ve had the privilege to meet. Hilton is lucky to have Mr England. Thank you so much. I love Hilton hotels.
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