Queensway Hotel, Sure Hotel Collection by Best Western

Hotels
•
Sure Hotel Collection by Best Western
7.2 (4077 reviews)
147-149 Sussex Gardens , London , gb
+44 333 003 4283

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
24-hour front desk
Heating
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Plentiful breakfast
Cons:
Small rooms
Cleanliness issues
Amenities lacking

Categories

Cleanliness
6.55
Several reviews mentioned issues with cleanliness and maintenance.
Service
8.05
Friendly and helpful staff mentioned positively in reviews.
Location
8.55
Great location close to transport and city attractions.
Room Quality
6.55
Rooms were often described as small and in need of refurbishment.
Amenities
6.05
Basic amenities were mentioned with some complaints about the elevator and bathroom size.
Value for Money
7.05
Guests felt they were paying for the location rather than the quality of the stay.
Food and Beverage
7.55
Breakfast was plentiful but basic, with a generally positive sentiment.
Overall Experience
7.25
Overall, guests had a mix of positive and negative experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 13:05

Property Description

Convenient Location
Located in the heart of Paddington, Queensway Hotel, Sure Hotel Collection by Best Western is just a stone's throw away from Paddington Railway Station, offering easy access to explore the city.

Comfortable Rooms
The hotel boasts spacious rooms with modern decor, work desks, personal safes, and complimentary Wi-Fi, providing a comfortable and relaxing stay for guests.

Delicious Breakfast
Start your day right with a generous continental breakfast buffet served in the bright dining room, offering a variety of options including fresh coffee, cereals, and fruit juices.

Experience the perfect blend of convenience, comfort, and great hospitality at Queensway Hotel. Book your stay now for an unforgettable experience.

Important information:

Please note that there are only 2 parking spaces, available on a first come, first served basis.

When booking more than 4 rooms, different policies and additional supplements may apply.

Please note that rooms on the 4th floor, do not have elevator access. If you have limited mobility, please let us know in advance so we can allocate your room accordingly to try and meet your needs.

Please note bathrooms are limited in size as the hotel is a converted victorian building.

Please note Breakfast is continental only and served between 7.30 and 9.30 am daily.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible at a location nearby (reservation is not possible) and costs GBP 20 per day.

Location

Guest Reviews

7.2
Based on 4077 reviews
Cleanliness: 6.55
Service: 8.05
Location: 8.55
Room Quality: 6.55
Amenities: 6.05
Value for Money: 7.05
Food and Beverage: 7.55
Overall Experience: 7.25
D
DukeJJ08 • Family • Lancashire, England
6
Not great but not bad
Pros:

Located on a row with lots of similar hotels with the same rooms and features. Pleasant welcome on arrival and good staff in breakfast room. The breakfast area though was OK, but the continental food choice is limited. The room we had on 3rd floor was OK size wise with acceptable bedding. It was lacking storage space in the tiny en-suite though. It was also very much on the small, tight side and needed a good clean and maintenance. The walls in the room needed a clean with numerous stains that just needed a clean cloth over them. The carpets in the room were thin, office style, budget type and not comfortable. The room faced onto the main road outside and was noisy all through the night, so not great for sleeping - not the hotels fault, but worth mentioning

2026-07-25 • via Tripadvisor
S
sheila • family_with_children • gb
8
Convenient, good price, efficient receptionist
Pros:

Location and receptionist

Cons:

Needs a fan in the summer

2026-07-25 • via Nuitee
P
Paige • couple • au
2
Fine if you’re desperate for somewhere to stay, otherwise very uncomfortable
Pros:

Good location, right near paddington station.

Cons:

Extremely small room, no airflow so very warm. Bathroom waa basically a closet.

2026-07-25 • via Nuitee
M
Marjaana • solo_traveller • fi
5
Pros:

Ystävällinen palvelu.

Cons:

Ahdas huone, erittäin kuuma, ei ilmastointia.

2026-07-25 • via Nuitee
P
Paul • solo_traveller • gb
8
A nice stay in a good location.
Pros:

Good location. Very quiet.
Comfortable bed.

Cons:

Breakfast option was poor.

2026-07-25 • via Nuitee
M
Melissa • family_with_children • au
5
2026-07-24 • via Nuitee
D
Debbie • solo_traveller • nz
8
Pros:

Super quiet. Good location.

Cons:

Bathroom was super small. Could definitely do with a smaller handbasin as you struggled to get dressed in there.

2026-07-24 • via Nuitee
D
Davis • solo_traveller • gb
8
Overnight Stay
Pros:

A good location for my visit. Hotel clean and comfortable

2026-07-24 • via Nuitee
M
Molly • family_with_children • gb
5
2026-07-24 • via Nuitee
G
Goodwin • couple • gb
8
What we wanted
Pros:

As continental breakfasts went it was ok

2026-07-24 • via Nuitee
M
marieke • family_with_children • nl
5
Pros:

Goede locatie om vanuit te reizen

Cons:

Het koffieapparaat werkte niet. Dit kan echt niet. Ook als het tijdelijk defect is zorg je voor een alternatief. Oploskoffie kan echt niet, was heel vies.

2026-07-24 • via Nuitee
M
Melissa • couple • au
5
Pros:

Good location

Cons:

Tiny room, no aircon, couldn’t adjust the temp of the shower.

2026-07-24 • via Nuitee
T
Terese • couple • dk
8
2026-07-24 • via Nuitee
1
1KK • solo_traveller • gr
7
Pros:

Location pretty convenient
Facilities comfortable

2026-07-24 • via Nuitee
A
André • couple • ch
6
2026-07-23 • via Nuitee
S
Svitlana • extended_group • ua
10
Ціна та якість
Pros:

Комфортне розташування готелю, в першій зоні Лондона за досить хорошою ціною за ніч. В номері було затишно і чисто. Персонал привітний. Зранку смачний британський сніданок ☺️

2026-07-23 • via Nuitee
J
Janice • solo_traveller • de
8
2026-07-22 • via Nuitee
R
Rachel • couple • gb
6
2026-07-22 • via Nuitee
H
H • solo_traveller • gb
8
Pros:

Great location. Clean. Friendly staff. Great value for money.

Cons:

Breakfast was basic, cereal, toast, pastries and sachet tea and coffee and only eggs as hot option. Reasonable for price though and Great to have as an option.

2026-07-22 • via Nuitee
P
Paweł • solo_traveller • pl
10
Pros:

Dobra lokalizacja i miły personel.

Cons:

Brak warzyw i wędlin do śniadania.

2026-07-22 • via Nuitee