Queensway Hotel, Sure Hotel Collection by Best Western

Hotels
•
Sure Hotel Collection by Best Western
7.2 (3595 reviews)
147-149 Sussex Gardens , London , gb

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Children allowed

Facilities

Non-smoking rooms
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Non-smoking throughout
Staff adhere to local safety protocols
Guest rooms disinfected between stays
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Plentiful breakfast
Cons:
Small rooms
Cleanliness issues
Amenities lacking

Categories

Cleanliness
6.55
Several reviews mentioned issues with cleanliness and maintenance.
Service
8.05
Friendly and helpful staff mentioned positively in reviews.
Location
8.55
Great location close to transport and city attractions.
Room Quality
6.55
Rooms were often described as small and in need of refurbishment.
Amenities
6.05
Basic amenities were mentioned with some complaints about the elevator and bathroom size.
Value for Money
7.05
Guests felt they were paying for the location rather than the quality of the stay.
Food and Beverage
7.55
Breakfast was plentiful but basic, with a generally positive sentiment.
Overall Experience
7.25
Overall, guests had a mix of positive and negative experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 13:05

Property Description

Convenient Location
Located in the heart of Paddington, Queensway Hotel, Sure Hotel Collection by Best Western is just a stone's throw away from Paddington Railway Station, offering easy access to explore the city.

Comfortable Rooms
The hotel boasts spacious rooms with modern decor, work desks, personal safes, and complimentary Wi-Fi, providing a comfortable and relaxing stay for guests.

Delicious Breakfast
Start your day right with a generous continental breakfast buffet served in the bright dining room, offering a variety of options including fresh coffee, cereals, and fruit juices.

Experience the perfect blend of convenience, comfort, and great hospitality at Queensway Hotel. Book your stay now for an unforgettable experience.

Important information:

Please note that there are only 2 parking spaces, available on a first come, first served basis.

When booking more than 4 rooms, different policies and additional supplements may apply.

Please note that rooms on the 4th floor, do not have elevator access. If you have limited mobility, please let us know in advance so we can allocate your room accordingly to try and meet your needs.

Please note bathrooms are limited in size as the hotel is a converted victorian building.

Please note Breakfast is continental only and served between 7.30 and 9.30 am daily.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible at a location nearby (reservation is not possible) and costs GBP 20 per day.

Location

Guest Reviews

7.2
Based on 3595 reviews
Cleanliness: 6.55
Service: 8.05
Location: 8.55
Room Quality: 6.55
Amenities: 6.05
Value for Money: 7.05
Food and Beverage: 7.55
Overall Experience: 7.25
T
Tiina • family_with_children • fi
7
2026-03-12 • via Nuitee
W
Whitney • solo_traveller • us
7
Pros:

Clean, good location near Paddington station, and friendly staff. Windows open all the way, so you can get a good breeze.

Cons:

Room was small, but that’s expected in London and I knew prior to booking.

2026-03-12 • via Nuitee
D
Diana • solo_traveller • de
4
Nicht empfehlenswert
Pros:

Lage

Cons:

Extrem kleine Badezimmer, nicht sauber, der Fahrstuhl fährt nur bis zum 3. Stock, das Frühstück ist selbst für englische Verhältnisse minimalistisch

2026-03-12 • via Nuitee
B
Bravo Martin • family_with_children • es
4
2026-03-12 • via Nuitee
F
Florou • solo_traveller • gr
8
2026-03-12 • via Nuitee
H
Hannah • solo_traveller • de
8
2026-03-11 • via Nuitee
T
Thomas • family_with_children • de
4
Pros:

Lage top, Zimmer war mehr eine Abstellkammer. Mit etwas mehr auf den Rippen wäre man nicht auf die Toilette gekommen.

Cons:

S.o.

2026-03-10 • via Nuitee
A
Ana Maria • couple • pt
8
BOA
Pros:

PODERIA TER MAIS VARIEDADE E MAIS FRUTAS

2026-03-10 • via Nuitee
M
morgane • family_with_children • be
7
Prévoirez des bouchons d’ oreilles
Pros:

L’ emplacement parfait

Cons:

Petit déjeuner décevant et très mauvaise isolation

2026-03-10 • via Nuitee
C
Clara • extended_group • ch
8
2026-03-09 • via Nuitee
K
Kim • couple • dk
7
Helt tilfredsstillende til prisen
Pros:

Venligt personale og god beliggenhed i et pænt og roligt område

Cons:

Manglede english breakfast

2026-03-09 • via Nuitee
A
Arthur • family_with_children • gb
10
Pros:

excellent value for money closeness to tube station

Cons:

room very hot

2026-03-09 • via Nuitee
A
AMOD KUMAR • solo_traveller • in
8
good. comfortable
Pros:

good hospitality

Cons:

proper response

2026-03-09 • via Nuitee
R
Raquel • family_with_children • pt
9
Voltaremos
Pros:

É segunda vez que eacolhemos ficar no Queensway , gostamos muito. Excelente localização, excelente atendimento e voltaremos de certeza.

Cons:

A limpeza do quarto não é das melhores, tinha bastante pó nos móveis e as toalhas de corpo não foram trocadas num espaço de 5 dias. Mesmo quando pedimos limpeza de quarto.

2026-03-08 • via Nuitee
P
Paulino • family_with_children • pt
8
2026-03-08 • via Nuitee
L
Lucka • couple • cz
4
Pros:

výhodou ubytovaní je relativně dobrá lokace blízko centra a dostupnost hromadné dopravy.

Cons:

snídaně pro nás byla zklamání - velmi omezený výběr možností. Ze zakoupené "skvělé anglické snídaně" bylo v nabídce pouze vajíčko, na které sme museli značnou dobu čekat a pečivo. káva z prášku tomu moc nepřidala.

poměr cena kvalita - velmi špatné. čekali sme malý pokoj, který by byl za nás relativně ok. ale koupelna byla tak malá že silnější človek by měl problem vejit natož se otočit. oba sme sice hubení, ale i tak bylo nemožné se jet po osprchování osušit.

úklid by také stál za zmínku nebot ve sprše byli nespláchnuté vlasy na stěnách a koberec už také něco zažil.

2026-03-08 • via Nuitee
L
laura • couple • gb
7
Good over all
Pros:

Nice hotel. Nice there a few times now. Close to train station and city centre

Cons:

The room we were put into this time- the toilet was tiny and my husband, being a large man, could barely get onto the toilet! Bigger bathroom would have been nice

2026-03-06 • via Nuitee
J
Julia • family_with_children • de
5
Für unsere Zwecke ausreichend, hätte aber besser sein können.
Pros:

Top Lage, sehr gute Anbindung an die U-Bahn, Hyde Park ganz in der Nähe.

Cons:

Sehr kleines Bad, man könnte sich darin kaum bewegen. Das Fenster hat nicht gut geschlossen, daher zügig und laut. Reinigungsservice nicht zufriedenstellend (hat benutzte, auf dem Boden liegende Handtücher einfach wieder aufgegangen). Frühstück hatte kaum Auswahl (Toast, Marmeladen, eine Sorte Käse, keine Wurst, Eier), hat aber gut geschmeckt.

2026-03-06 • via Nuitee
A
Ana • family_with_children • es
7
2026-03-05 • via Nuitee
H
Herath • couple • gb
10
Perfect stay
Pros:

Tidy and clean

Cons:

Nothing

2026-03-03 • via Nuitee