Queensway Hotel, Sure Hotel Collection by Best Western

Hotels
•
Sure Hotel Collection by Best Western
7.2 (3838 reviews)
147-149 Sussex Gardens , London , gb

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Children allowed

Facilities

Parking
Non-smoking rooms
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Non-smoking throughout
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Plentiful breakfast
Cons:
Small rooms
Cleanliness issues
Amenities lacking

Categories

Cleanliness
6.55
Several reviews mentioned issues with cleanliness and maintenance.
Service
8.05
Friendly and helpful staff mentioned positively in reviews.
Location
8.55
Great location close to transport and city attractions.
Room Quality
6.55
Rooms were often described as small and in need of refurbishment.
Amenities
6.05
Basic amenities were mentioned with some complaints about the elevator and bathroom size.
Value for Money
7.05
Guests felt they were paying for the location rather than the quality of the stay.
Food and Beverage
7.55
Breakfast was plentiful but basic, with a generally positive sentiment.
Overall Experience
7.25
Overall, guests had a mix of positive and negative experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 13:05

Property Description

Convenient Location
Located in the heart of Paddington, Queensway Hotel, Sure Hotel Collection by Best Western is just a stone's throw away from Paddington Railway Station, offering easy access to explore the city.

Comfortable Rooms
The hotel boasts spacious rooms with modern decor, work desks, personal safes, and complimentary Wi-Fi, providing a comfortable and relaxing stay for guests.

Delicious Breakfast
Start your day right with a generous continental breakfast buffet served in the bright dining room, offering a variety of options including fresh coffee, cereals, and fruit juices.

Experience the perfect blend of convenience, comfort, and great hospitality at Queensway Hotel. Book your stay now for an unforgettable experience.

Important information:

Please note that there are only 2 parking spaces, available on a first come, first served basis.

When booking more than 4 rooms, different policies and additional supplements may apply.

Please note that rooms on the 4th floor, do not have elevator access. If you have limited mobility, please let us know in advance so we can allocate your room accordingly to try and meet your needs.

Please note bathrooms are limited in size as the hotel is a converted victorian building.

Please note Breakfast is continental only and served between 7.30 and 9.30 am daily.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible at a location nearby (reservation is not possible) and costs GBP 20 per day.

Location

Guest Reviews

7.2
Based on 3838 reviews
Cleanliness: 6.55
Service: 8.05
Location: 8.55
Room Quality: 6.55
Amenities: 6.05
Value for Money: 7.05
Food and Beverage: 7.55
Overall Experience: 7.25
T
TÜLAY • extended_group • tr
10
2026-05-16 • via Nuitee
K
Kay • solo_traveller • gb
7
Fine
Pros:

Location is good.

Cons:

walls are thin could hear other guests snoring

2026-05-15 • via Nuitee
P
Paniscotti • couple • it
8
2026-05-15 • via Nuitee
A
Abbie • solo_traveller • au
7
2026-05-14 • via Nuitee
B
BRUNE • solo_traveller • fr
9
2026-05-14 • via Nuitee
M
Michael • solo_traveller • us
10
Pros:

How close it was to Paddington Station & restaurants. Very safe neighborhood.

Cons:

Nothing

2026-05-14 • via Nuitee
C
Can • couple • tr
10
2026-05-14 • via Nuitee
T
Tracey • family_with_children • gb
8
2026-05-14 • via Nuitee
N
Nitaasha • family_with_children • nl
7
Goed verblijf gezien de prijs kwaliteit verhouding.
Pros:

Locatie is prachtig in de wijk Paddington vlakbij metrostation paddington en edgeware road. Rustig gelegen, sfeervol klassieke straat met authentieke woningen. Pand is prachtig klassiek!

Cons:

Ontbijt viel tegen, weinig keus & de broodproducten weinig van smaak. Verrassing was de enkele beglazing, je hoort alle straatgeluiden, alsof de ramen open staan. Neem Oordopjes mee als je hier last van hebt, anders slaap je niet. Vraag me af hoe dit in de winter is met de kou...Douchstraal is vrij dun.

2026-05-14 • via Nuitee
M
MARIA DO CARMO • couple • br
7
Voltaria
Pros:

Adoramos a localização

Cons:

Achei os quartos pequenos

2026-05-14 • via Nuitee
M
Michael • solo_traveller • us
10
2026-05-14 • via Nuitee
F
Francesca • extended_group • it
9
2026-05-14 • via Nuitee
F
Francisca • solo_traveller • cl
9
Buena experiencia, volvería
Pros:

Limpio, personal amable, habitaciones cómodas, ric desayuno, buena ubicación

Cons:

La cama podría ser un poco más grande, era un poco corta y faltaban cubrecamas.

2026-05-14 • via Nuitee
J
Jenny • family_with_children • se
6
Pros:

Great location. Good continental breakfast.

Cons:

The cleaning of the rooms was terrible. Though the beds moved on wheels no-one could have moved them for months it was very dusty and magazines etc under the beds.

2026-05-13 • via Nuitee
R
Robert • solo_traveller • gb
10
Pros:

Clean nice neighbourhood

2026-05-12 • via Nuitee
R
Richard • solo_traveller • za
10
2026-05-12 • via Nuitee
V
Valerio • extended_group • it
10
2026-05-12 • via Nuitee
M
MARIA AMPARO • family_with_children • es
10
2026-05-12 • via Nuitee
Y
Yvonne • couple • nl
7
Pros:

Schone en ruime kamer

Cons:

Karig ontbijt, niet veel keuze in beleg

2026-05-11 • via Nuitee
D
David • solo_traveller • my
5
Pros:

The breakfast provided with raw eggs and boiling water for you to make half boiled eggs, the way Malaysian likes it. The location is extremely good as the Paddington station is within 5 minutes walking distance.

Cons:

The toilet is extremely small. The hot water would not flow out when you turn on the tap. You have to wait for at least 1 minutes and it starts to drip. And if you are patience, you wait longer and the hot water will eventually flow out BUT is it extremely hot and will burn you body.

2026-05-11 • via Nuitee