Holiday Inn Express Hotel & Suites Hesperia by IHG

Hotels
•
IHG
8.2 (186 reviews)
9750 Key Pointe Ave, Hesperia, California, 92345 , Hesperia , US
1-760-2447674

listing image 1
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Pets allowed

Facilities

Free breakfast
Fitness facilities
Proposal/romance packages available
Free bicycles nearby
Free WiFi
24-hour front desk
Wheelchair accessible
Fitness facilities
Conference space
Downhill skiing nearby
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast
Convenient location
Clean rooms (in some reviews)
Cons:
Poor cleanliness in some areas
Maintenance issues with rooms
Hot tub not working

Categories

Cleanliness
5.41
Multiple reviews mention issues with cleanliness, including filthy bathroom floors and hair left in the tub.
Service
9.38
Staff are frequently described as friendly and accommodating, providing good service during breakfast.
Location
8.92
The hotel is conveniently located near food options and the freeway.
Room Quality
7.37
Some rooms had issues with cleanliness and maintenance, but others were clean.
Amenities
8.4
Amenities such as the pool and breakfast options were appreciated, despite complaints about the hot tub.
Value for Money
7.86
General sentiment indicates a fair value but with noted issues affecting overall experience.
Food and Beverage
9.41
Breakfast options are praised for variety and quality.
Overall Experience
8.88
While there are significant issues, the majority express willingness to stay again due to service quality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 01:06

Property Description

Recreational Amenities - Relax and unwind with our indoor pool, spa tub, and fitness center, perfect for rejuvenating after a long day of travel.

Delicious Dining Options - Indulge in our complimentary buffet breakfast and grab a snack from the snack bar/deli, offering convenient dining choices during your stay.

Functional & Convenient Features - Benefit from our business center, complimentary newspapers, and event facilities ideal for meetings or gatherings. Plus, enjoy the comfort of our air-conditioned rooms with modern amenities.

Experience comfort and convenience at Holiday Inn Express Hotel & Suites Hesperia. Book now to secure your relaxing getaway near various local attractions and just a stone's throw away from the beach.

Important information:

  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
  • Cashless payment methods are available for all transactions.
  • Contactless check-out is available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ONT

Property Policies

  • Pets

    Service animals are exempt from fees/restrictions

  • Check-in & Check-out

    Contactless check-out is available

  • Sustainability Certifications

    Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)

  • General

    Cashless transactions are available

  • Guest type

    Essential workers only - NO

See all policies

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.2
Based on 186 reviews
Cleanliness: 5.41
Service: 9.38
Location: 8.92
Room Quality: 7.37
Amenities: 8.4
Value for Money: 7.86
Food and Beverage: 9.41
Overall Experience: 8.88
J
Janice
10
Pros:

Loved it lot of places to eat and shop !

2025-10-06 • via Nuitee
L
Lorenzo
10
Pros:

Very nice, clean and quiet. Staff was very friendly

2025-10-05 • via Nuitee
J
Joseph
10
Pros:

Jackie checked us in perfectly and was amazing.. I really wanted to also mention that Brian accommodated us for our checking out.. great team.. I love staying here when I’m passing through..

2025-10-04 • via Nuitee
D
Daniel
10
Pros:

Staff great. Room always clean

2025-10-03 • via Nuitee
L
Lindsay
10
Will definitely stay again
Pros:

Customer service was excellent. Room was clean and comfortable. Breakfast had a good selection. Will stay again. I’m

2025-10-03 • via Nuitee
D
Dulce
10
Pros:

Front desk person was really welcoming and helpful

2025-10-02 • via Nuitee
A
AnneMarie
10
Pros:

The staff were all welcoming and friendly

2025-10-01 • via Nuitee
F
Flora
10
Pros:

Friendly, clean, and quiet

2025-09-28 • via Nuitee
B
Breana
6
Pros:

Bathroom floors filthy, had layer of dust & hair under sink & behind toilet.
Bodily fluid splatter on wall behind toilet & bath ceiling.
Hair left in tub and walls of tub.
Tub did not drain, rising within 5 minutes.
Door handles, ALL, had dried slime/filth.
Comforters with holes.
Couch bed terrible! Filled with crumbs and dirt. Mattress was springs & fabric only. Literally sleeping on springs!

However, staff were kind & breakfast was great! Staff continued to wipe down & clean areas during breakfast.

2025-09-28 • via Nuitee
R
Ronald • partner
8
Pros:

Great location and convenient.

2025-09-22 • via Nuitee
J
Jenny • family
10
Pros:

Once checked into the room the front desk called to ask if our room was up to our standards

First time ever was asked and loved that! All was good!

2025-09-22 • via Nuitee
T
Tammy
10
Would definitely stay again.
Pros:

Stayed here for the weekend from out of state, came to perform wedding. Very kind and friendly staff clean rooms.
I just wish the hot tub was working after a long travel day thats what i was looking fwd to most.

2025-09-21 • via Nuitee
E
Emelina
10
Pros:

Family-friendly,Pool,clean room

2025-09-08 • via Nuitee
M
Mary • family_with_children
10
Pros:

I love that is right out the freeway.

2025-09-08 • via Nuitee
V
Verified traveler
10
Pros:

My wife and I are very satisfied with this hotel. The location is very convenient, a lot of food options nearby. The hotel is clean and the breakfast is good. Jacqueline at the front desk is amazing. She gave us the best service and we can feel she is genuine and take her job seriously. Jacqueline made our stay awesome! Thank you!

2025-09-02 • via Nuitee
P
Paul
10
Pros:

Great staff!

2025-09-02 • via Nuitee
G
GENOVEVA • friends
10
Pros:

We are a group of friends who came to visit one of us. We had a great time, and the service during breakfast was excellent. The next day was a little different, with a different food each day, including small pancakes made on the spot! with an interest machine, the front desk lady was very attentive and friendly. There were several stores nearby, and also different options for restaurants.
We reserved the Suite, and we like the small living room, very convenient to have a nice talk. The only thing I didn't like was that the room was not cleaned during the day the towels were changed, but the beds were not made. Maybe it was a mistake. We will stay here again next time we will visit our friend.

2025-08-29 • via Nuitee
L
Lucia • partner
10
Pros:

.

2025-08-24 • via Nuitee
G
Gautam
10
Pros:

Good hotel and great breakfast choices

2025-08-19 • via Nuitee
D
Dennis
8
Pros:

All

2025-08-19 • via Nuitee