City Express by Marriott Duluth

Hotels
•
City Express
8.5 (547 reviews)
2370 Stephens Center Drive , Duluth , us
+1 678-942-8992

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Very clean
Friendly staff
Good value
Cons:
Breakfast options
Issues with service billing

Categories

Cleanliness
7.83
Overall reviews highlight cleanliness positively, but some complaints about housekeeping lower the score.
Service
9.3
Staff were frequently described as helpful and supportive, indicating high service quality.
Location
8.84
The hotel location was convenient, but issues noted with people staying in cars nearby slightly impact the sentiment.
Room Quality
8.29
Many comments praise room size and comfort, but issues with smells and cleanliness affect the rating.
Amenities
8.82
Although amenities included breakfast, it received mixed reviews; hence a solid but cautious score.
Value for Money
8.78
The pricing was seen as reasonable for what was offered, contributing positively to value perception.
Food and Beverage
7.33
The breakfast had limited options and was described as terrible by some, impacting the overall score.
Overall Experience
8.8
Despite some negative remarks, many reviews indicate that guests would stay again, reflecting a good overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 04:00

Property Description

Modern Comforts and Southern Hospitality
Welcome to the newly renovated Best Western Plus in Duluth Sugarloaf, where modern comforts meet southern hospitality. Conveniently situated just off Interstate 85 exit 107, our prime location places you within reach of exciting attractions and entertainment hubs.

Convenient Location
For those attending events at the Gas South Arena, Gas South Convention Center, or the Hudgens Center for the Arts, our hotel is a mere .5 miles away. The vibrant neighborhood is surrounded by restaurants, shops, and family entertainment. The Sugarloaf Mills mall is located less than 1 mile away.

Top-Notch Amenities
Fuel your day with our complimentary hot breakfast buffet, fresh coffee, and fresh fruits. Stay connected with our complimentary Wi-Fi and internet service, allowing you to stay in touch with loved ones or stay productive. Parking is a breeze with ample free parking available for our guests. Also, enjoy the convenience of our onsite laundry facility. Our rooms are thoughtfully designed with comfort in mind, featuring modern amenities such as microwaves, mini-fridges, and Keurig machines.

Book your stay with comfort and some southern hospitality at the Best Western Plus in Duluth Sugarloaf.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Swimming pool: Closed from Mon, Sep 7, 2026 until Tue, May 4, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ATL

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

8.5
Based on 547 reviews
Cleanliness: 7.83
Service: 9.3
Location: 8.84
Room Quality: 8.29
Amenities: 8.82
Value for Money: 8.78
Food and Beverage: 7.33
Overall Experience: 8.8
J
Judi • solo_traveller • us
8
Convenient and clean.
Pros:

Conveniently located and friendly staff.

Cons:

Need a wider shower curtain! It would’ve been nice to have some cups in the room also. Opening the bar of a soap was a big struggle.

2026-08-13 • via Nuitee
O
Oleg • couple • us
9
2026-08-04 • via Nuitee
L
LaWanda • solo_traveller • us
9
2026-08-03 • via Nuitee
I
Ismeray • couple • us
10
2026-08-03 • via Nuitee
K
Kristen • solo_traveller • us
8
2026-07-20 • via Nuitee
B
Butcher • solo_traveller • us
10
Pros:

Everyone was really friendly. The hotel was very clean.Good price and convenient to everything.

Cons:

The breakfast was not the greatest. Also we gave a deposit but not sure we didn't receive the full amount back. Reached out to them and no one ever got back to us. We did not leave anything behind or a mess.

2026-07-05 • via Nuitee
D
derrick • solo_traveller • us
7
2026-07-02 • via Nuitee
R
Rose • solo_traveller • us
10
2026-07-01 • via Nuitee
I
Inge • solo_traveller • id
9
Pros:

Love the white linens and clean bedroom, they changed towels everyday.

2026-06-30 • via Nuitee
D
Debbie • solo_traveller • us
10
Perfect stay for a quick over night trip.
Pros:

Super clean, nice comfy beds, and all the staff were so nice and helpful.

Cons:

N/A

2026-06-25 • via Nuitee
C
Chau • couple • us
10
2026-06-22 • via Nuitee
F
Fabiana • family_with_children • us
10
Great
Pros:

Everything

Cons:

No indoor pool

2026-06-18 • via Nuitee
J
Jodany • couple • us
10
Todo salga bien
Pros:

Good job

Cons:

Me gusta

2026-06-16 • via Nuitee
D
Deidre • solo_traveller • us
10
Lovely Spot
Pros:

Accommodations and customer service were exceptional! Very clean room and dining area with a nice breakfast

Cons:

Ironing board was broken, but it had no negative impact on my stay

2026-06-11 • via Nuitee
B
biraj • solo_traveller • us
8
2026-06-09 • via Nuitee
D
Darniece • solo_traveller • us
10
2026-06-05 • via Nuitee
D
Dulam • couple • us
10
Pros:

The staffs are very friendly. I highly recommend this hotel 1000/10. Especially, the room is super clean and tidy.

2026-06-05 • via Nuitee
I
Israel • solo_traveller • us
8
2026-06-02 • via Nuitee
J
Jason • couple • us
8
2026-06-01 • via Nuitee
C
Cynthia • solo_traveller • us
9
Pros:

Very clean and comfortable. Staff was awesome!!

Cons:

It was a bit far from some of the Atlanta attractions when you factor in traffic.

2026-06-01 • via Nuitee