City Express by Marriott Duluth

Hotels
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City Express
8.5 (502 reviews)
2370 Stephens Center Drive , Duluth , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Pets allowed
Lift / Elevator
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Very clean
Friendly staff
Good value
Cons:
Breakfast options
Issues with service billing

Categories

Cleanliness
7.83
Overall reviews highlight cleanliness positively, but some complaints about housekeeping lower the score.
Service
9.3
Staff were frequently described as helpful and supportive, indicating high service quality.
Location
8.84
The hotel location was convenient, but issues noted with people staying in cars nearby slightly impact the sentiment.
Room Quality
8.29
Many comments praise room size and comfort, but issues with smells and cleanliness affect the rating.
Amenities
8.82
Although amenities included breakfast, it received mixed reviews; hence a solid but cautious score.
Value for Money
8.78
The pricing was seen as reasonable for what was offered, contributing positively to value perception.
Food and Beverage
7.33
The breakfast had limited options and was described as terrible by some, impacting the overall score.
Overall Experience
8.8
Despite some negative remarks, many reviews indicate that guests would stay again, reflecting a good overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 04:00

Property Description

Modern Comforts and Southern Hospitality
Welcome to the newly renovated Best Western Plus in Duluth Sugarloaf, where modern comforts meet southern hospitality. Conveniently situated just off Interstate 85 exit 107, our prime location places you within reach of exciting attractions and entertainment hubs.

Convenient Location
For those attending events at the Gas South Arena, Gas South Convention Center, or the Hudgens Center for the Arts, our hotel is a mere .5 miles away. The vibrant neighborhood is surrounded by restaurants, shops, and family entertainment. The Sugarloaf Mills mall is located less than 1 mile away.

Top-Notch Amenities
Fuel your day with our complimentary hot breakfast buffet, fresh coffee, and fresh fruits. Stay connected with our complimentary Wi-Fi and internet service, allowing you to stay in touch with loved ones or stay productive. Parking is a breeze with ample free parking available for our guests. Also, enjoy the convenience of our onsite laundry facility. Our rooms are thoughtfully designed with comfort in mind, featuring modern amenities such as microwaves, mini-fridges, and Keurig machines.

Book your stay with comfort and some southern hospitality at the Best Western Plus in Duluth Sugarloaf.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ATL

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for US$10 per person per night when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.5
Based on 502 reviews
Cleanliness: 7.83
Service: 9.3
Location: 8.84
Room Quality: 8.29
Amenities: 8.82
Value for Money: 8.78
Food and Beverage: 7.33
Overall Experience: 8.8
E
ELIZABETH • couple • us
8
2026-04-05 • via Nuitee
H
Hyung Goo • couple • us
10
2026-04-03 • via Nuitee
T
Tamya • couple • us
9
2026-03-14 • via Nuitee
Y
young • couple • us
9
2026-03-13 • via Nuitee
S
Suzanne M • couple • us
8
You won't be disappointed.
Pros:

Location, location, location. Easy on, off to I85. Fast food within walking distance. Quiet. Comfortable bed and pillows. Pet friendly. Reasonable rate.

Cons:

No coffepot or coffee amenities in room. Pet fee too high. Vinyl flooring in hallway bubbling. An accident waiting to happen

2026-03-10 • via Nuitee
A
Alessandra • solo_traveller • us
7
2026-03-10 • via Nuitee
B
Barroso • family_with_children • us
9
2026-03-09 • via Nuitee
P
Phaedra • family_with_children • us
3
Never would I ever again
Pros:

Convenient to location of cheer competition.

Cons:

I asked for early check in received message approving early check in but was not allowed to check in early. Front desk person was very rude. I asked him I can’t check in early but you have a homeless person sitting in the e lobby. She was there from the time I checked in until the time I left. The heat did not work and snow and I out. The unit was so loud had to have a mechanic come out to fix it. The breakfast was not edible I had to purchase breakfast from the McDonald’s nearby.

2026-03-04 • via Nuitee
S
Shajra • solo_traveller • us
8
2026-03-03 • via Nuitee
A
Anastasiya • family_with_children • us
8
2026-03-02 • via Nuitee
R
Rose • family_with_children • us
9
2026-03-01 • via Nuitee
C
Camila • solo_traveller • us
9
2026-02-13 • via Nuitee
R
robert • couple • us
8
Very nice, roomy room. Nicely UPDATED & clean.n
Pros:

Very nice. Price was reasonable, unlike some others that are waay overpriced for what you get just to sleep in a bed for a few hours!!

Cons:

The room smelled like someone spilled a bottle of perfume! Headache inducing. Decided it might actually have been a very strong use of Dryer sheets or detergent. It really was overwhelming!

2026-01-20 • via Nuitee
E
Eric • couple • us
9
great overall
Pros:

clean quiet safe

Cons:

price lower

2026-01-20 • via Nuitee
T
Tamesha • couple • us
10
2026-01-20 • via Nuitee
H
Haik • extended_group • us
5
2026-01-19 • via Nuitee
P
Paul • couple • us
9
Everything was clean nice and comfortable and the staff was kind and helpful
Pros:

Breakfast was adequate

Cons:

Internet would not work unless i joined the marriot rewards club

2026-01-19 • via Nuitee
T
Thomas • family_with_children • us
5
2026-01-19 • via Nuitee
A
Abdul • extended_group • us
8
Pros:

Cleanliness, sound proofing.

Cons:

Water from shower had a hard time draining. This should be an easy fix.

2026-01-19 • via Nuitee
S
Sandi • couple • us
8
Pros:

Very clean, well maintained

Cons:

Loud guests in the hall between 12a to 3a, kept me awake.

2026-01-19 • via Nuitee