Europa Gatwick Hotel

Hotels
Britannia Hotels
6.3 (3420 reviews)
Balcombe Road, Maidenbower, Crawley , Crawley , gb

Children allowed

Facilities

WiFi available
Parking
Non-smoking rooms
Fitness center
Swimming pool
24-hour front desk
Heating
Family rooms
Garden
Lift / Elevator
See all facilities

Review Highlights

Pros:
Cozy atmosphere
Friendly staff
Convenient location
Comfortable rooms
Cons:
Dated facilities
Issues with cleanliness
Limited food options
Inconvenient amenities

Categories

Cleanliness
5.44
Several reviews mention issues with cleanliness and dated facilities.
Service
7.91
Positive remarks about staff friendliness and helpfulness.
Location
7.45
Convenient location near airport, appreciated by guests.
Room Quality
5.9
Rooms are described as comfortable but some are dated.
Amenities
5.43
Some amenities were insufficient or inconvenient.
Value for Money
6.89
Considered good value for the price offered.
Food and Beverage
4.94
Food options were limited and not very good.
Overall Experience
6.41
Overall satisfactory experience despite several shortcomings.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 19:37

Property Description

Modern Leisure Club and Restaurant

Europa Gatwick Hotel & Spa boasts a modern leisure club and restaurant, offering guests the perfect blend of relaxation and dining. Guests can unwind in the indoor heated swimming pool, sauna, and steam room, or stay active in the fully-equipped fitness center with professional instructors.

Picturesque Courtyard Garden

With a picturesque courtyard garden, guests at the hotel can enjoy a tranquil outdoor space away from the hustle and bustle. The views across the courtyard and fountain from the Mediterranean Restaurant create a serene dining experience for guests.

Convenient Location and Amenities

Located just a 10-minute drive from Gatwick Airport, Europa Gatwick Hotel & Spa provides easy access for travelers. The hotel offers spacious rooms with essential amenities like TV, tea/coffee making facilities, and private bathrooms. Additionally, guests can take advantage of the limited free WiFi and onsite paid parking.

Book your stay now at Europa Gatwick Hotel & Spa for a relaxing and convenient experience!

Important information:

Minors under 18 must be accompanied by parents or legal representatives.

Access to the indoor pool and spa carries an additional fee.

Guests traveling with pets will be required to pay GBP 10 per pet per night. A security deposit of GBP 25 is also required from guests traveling with pets upon arrival for incidentals. This deposit is fully refundable upon check-out and subject to a damage inspection of the accommodations.

Please note that parking is only available for overnight guests.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: LGW

Property Policies

  • Internet

    WiFi is available in the hotel rooms and charges are applicable.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is needed) and costs GBP 7 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children 14 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

6.3
Based on 3420 reviews
Cleanliness: 5.44
Service: 7.91
Location: 7.45
Room Quality: 5.9
Amenities: 5.43
Value for Money: 6.89
Food and Beverage: 4.94
Overall Experience: 6.41
M
Maher solo_traveller gb
8
2026-07-18 via Nuitee
C
Cathal solo_traveller gb
7
Value for money - perfect for a one night stay.
Pros:

Value for money.

Cons:

The changing facilities in the leisure centre - needs upgrading.

2026-07-18 via Nuitee
S
Sellathambi couple gb
10
Pros:

It’s was really compatible and o really want say thank you to Anna

2026-07-17 via Nuitee
A
Abdul Hafeel solo_traveller lk
6
Pros:

Looks nice

Cons:

No summer setting. Hot

2026-07-17 via Nuitee
M
Muhammed couple gb
6
2026-07-17 via Nuitee
L
Lady Blush solo_traveller gb
10
Pros:

I love this hotel so much I've booked lots of times before I fly out..spa is great..rooms bit dated but very clean..The bar staff are very rude on every visit...but the rest of the hotel staff are amazing.. friendly and really do bend over backwards for there guests..

Cons:

Bar staff very rude!!

2026-07-17 via Nuitee
P
Pollinisia couple gb
6
Well located hotel.
Pros:

Well located hotel. Helpful staff.

Cons:

Bright green safety light kept me awake all night. I understand the fire exit/only door to the room needs to be visible, but that was ridiculous.

2026-07-15 via Nuitee
C
Chris solo_traveller gb
9
I would stay here again, it is very convenient for Gatwick etc
Pros:

Friendly staff, nice interior and courtyard garden.

2026-07-15 via Nuitee
K
Konrad solo_traveller gb
10
Pros:

Big parking space, easy access,

2026-07-15 via Nuitee
H
Hordle solo_traveller gb
8
2026-07-15 via Nuitee
A
Alison couple gb
7
Comfortable but lift broken
Pros:

The character of the building has been maintained including some lovely touches like the phone booths and shoe polisher. Staff were helpful and friendly. Had to ask for pillows and milk but they were quickly supplied.

Cons:

The television didn’t work and while staff tried to find a remote control, they still couldn’t fix it.
The lift was out of order and the restaurant is on the first floor. As some with poor mobility this was a real issue. We were booked to eat there but we were refused our request for food to be served downstairs

2026-07-14 via Nuitee
L
Linares solo_traveller es
7
Pros:

El bar

Cons:

No hay aire acondicionado, no hay ascensor

2026-07-13 via Nuitee
D
David couple gb
6
2026-07-13 via Nuitee
W
Willem Esterhuizen solo_traveller za
5
Not impressed
Pros:

The Leisure centre at the Hotel is good way to end the day although it closes a bit early.

Cons:

No Aircon and the outside area could be cleaner and neater.
Food is nothing to write home about.

2026-07-13 via Nuitee
I
Ilona solo_traveller gb
3
2026-07-13 via Nuitee
K
Kate couple gb
9
2026-07-13 via Nuitee
S
Simon family_with_children gb
5
Was ok
Pros:

Easy check in

Cons:

Low water pressure .
No bathroom accessories

2026-07-13 via Nuitee
W
West-Burnham solo_traveller gb
7
Pros:

Bed was comfortable, staff were professional

Cons:

It was baking hot and the fan was so noisy to be unusable over night

2026-07-13 via Nuitee
J
James couple gb
5
Pros:

Beds were very comfortable

Cons:

Shower was cold but when I informed reception they had no maintenance man or rooms for me to change into

2026-07-12 via Nuitee
A
Adrian solo_traveller gb
3
Uncomfortable and hungry
Pros:

Location close to my work
Free parking

Cons:

No food available (I arrived 9.30pm and then in the morning went for breakfast at 9.05 as I read on a website that brekfast was until 9.30 but it was 9 so o didn’t have anything to eat during my stay)
The room had a mouldy smell
Noisy doors outside my room
The bed was extremely uncomfortable and I could feel the springs through the mattress
A toilet roll was half used

2026-07-12 via Nuitee