Europa Gatwick Hotel

Hotels
•
Britannia Hotels
6.3 (3260 reviews)
Balcombe Road, Maidenbower, Crawley , Crawley , gb

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Facilities for disabled guests
Hot tub/Jacuzzi
Sauna
See all facilities

Review Highlights

Pros:
Cozy atmosphere
Friendly staff
Convenient location
Comfortable rooms
Cons:
Dated facilities
Issues with cleanliness
Limited food options
Inconvenient amenities

Categories

Cleanliness
5.44
Several reviews mention issues with cleanliness and dated facilities.
Service
7.91
Positive remarks about staff friendliness and helpfulness.
Location
7.45
Convenient location near airport, appreciated by guests.
Room Quality
5.9
Rooms are described as comfortable but some are dated.
Amenities
5.43
Some amenities were insufficient or inconvenient.
Value for Money
6.89
Considered good value for the price offered.
Food and Beverage
4.94
Food options were limited and not very good.
Overall Experience
6.41
Overall satisfactory experience despite several shortcomings.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 19:37

Property Description

Modern Leisure Club and Restaurant

Europa Gatwick Hotel & Spa boasts a modern leisure club and restaurant, offering guests the perfect blend of relaxation and dining. Guests can unwind in the indoor heated swimming pool, sauna, and steam room, or stay active in the fully-equipped fitness center with professional instructors.

Picturesque Courtyard Garden

With a picturesque courtyard garden, guests at the hotel can enjoy a tranquil outdoor space away from the hustle and bustle. The views across the courtyard and fountain from the Mediterranean Restaurant create a serene dining experience for guests.

Convenient Location and Amenities

Located just a 10-minute drive from Gatwick Airport, Europa Gatwick Hotel & Spa provides easy access for travelers. The hotel offers spacious rooms with essential amenities like TV, tea/coffee making facilities, and private bathrooms. Additionally, guests can take advantage of the limited free WiFi and onsite paid parking.

Book your stay now at Europa Gatwick Hotel & Spa for a relaxing and convenient experience!

Important information:

Minors under 18 must be accompanied by parents or legal representatives.

Access to the indoor pool and spa carries an additional fee.

Guests traveling with pets will be required to pay GBP 10 per pet per night. A security deposit of GBP 25 is also required from guests traveling with pets upon arrival for incidentals. This deposit is fully refundable upon check-out and subject to a damage inspection of the accommodations.

Please note that parking is only available for overnight guests.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: LGW

Property Policies

  • Internet

    WiFi is available in the hotel rooms and charges are applicable.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is needed) and costs GBP 7 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children 14 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

6.3
Based on 3260 reviews
Cleanliness: 5.44
Service: 7.91
Location: 7.45
Room Quality: 5.9
Amenities: 5.43
Value for Money: 6.89
Food and Beverage: 4.94
Overall Experience: 6.41
K
Kelly • couple • gb
10
2026-04-18 • via Nuitee
C
Christopher • solo_traveller • kw
10
2026-04-16 • via Nuitee
T
tola • couple • gb
10
2026-04-14 • via Nuitee
W
wagland • solo_traveller • gb
4
Welcome to a life of juxtaposition
Pros:

It was like stepping into the Mediterranean and being served by someone from Slough.

Cons:

Being told off when I asked a question because 'she was doing a million and one things' as she opened a singular beer bottle

2026-04-14 • via Nuitee
D
Darren • couple • gb
7
2026-04-12 • via Nuitee
C
Cristina • couple • gb
4
2026-04-12 • via Nuitee
K
Karen • solo_traveller • gb
8
Pros:

Cosy and convenient

Cons:

A bedside lamp would have been a great addition

2026-04-12 • via Nuitee
A
Adam • solo_traveller • gb
2
Pros:

Location and lovely satff

Cons:

Weird smell throughout the whole building, both in the room and hallways, not very nice to be around and took some getting used to

2026-04-12 • via Nuitee
E
Edouard • couple • gb
10
Good
Pros:

Quiet and clean

Cons:

Nothing

2026-04-12 • via Nuitee
R
Rixon • couple • gb
10
2026-04-09 • via Nuitee
P
Paiva • couple • gb
8
Pros:

Location, customer services

Cons:

No coffee/ tea or water in the room. Window door wouldn't close properly.

2026-04-09 • via Nuitee
K
Kerry • family_with_children • gb
4
The hotel was once amazing but is now tired and needs a refresh. The staff were lovely.
Pros:

Breakfast was better than dinner and they allowed us to check in early. The staff were all friendly and the hotel was clean.

Cons:

The dinner in the bar was terrible dry and flavourless. The beds were awful, the springs had gone. The walls were thin we heard our neighbours fighting.

2026-04-09 • via Nuitee
A
Andrew • couple • gb
6
2026-04-08 • via Nuitee
M
Marco • couple • gb
8
2026-04-07 • via Nuitee
R
Rosie • couple • gb
6
Pros:

The check in lady was lovely. Hotel was clean.

Cons:

More plug sockets needed. I have to use a CPAP machine and the extension lead was dangerously trailing across the other side of the room as there were no sockets near the bed. The mattress was hard and very uncomfortable. Pillow was also uncomfortable, so ee had a terrible sleep. We arrived for breakfast which we'd paid extra for to be told they pack everything away at 8.45. Right next to the dining room it even said breakfast was until 9am . We were offered a croissant but no drink available for £10 each! We were able to get a refund, however as my husband is diabetic, he has to eat within 15 minutes of having his insulin. So we had to try and find the nearest place so he could eat quickly & not knowing the area, this wasn't easy. Far from ideal & breakfast ending at 8.45 should be communicated & the signs changed.

2026-04-06 • via Nuitee
L
Lucas • couple • gb
1
2026-04-05 • via Nuitee
R
Rupert • solo_traveller • gb
8
2026-04-05 • via Nuitee
C
Cosnett • solo_traveller • gb
6
A wait to check-in
Cons:

When i arrived, the 2 members of staff on the reception were talking and I was left waiting for getting on for 10 minutes before being acknowledged. A gentleman was also waiting during this time.

I have stayed at the hotel previously and haven't to wait that long to check-in, even when there wasn't a queue.

2026-04-04 • via Nuitee
E
Edwin • family_with_children • gb
5
Incredibly basic, however the reception and night staff were amazing.
Pros:

Unfortunately very little about the property. However the staff were fantastic.

Cons:

The room was very basic and the mattresses were very uncomfortable with springs to be felt through them. The pillows felt like solid foam wedges. The bathroom was ok however there was no hot water in the shower.

2026-04-04 • via Nuitee
J
Jan • couple • gb
10
Would stay again good value for money
Pros:

Room was large nice size bed
Very clean
Bar was good

Cons:

Pillows very hard

2026-04-03 • via Nuitee