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Facilities
Property facilities
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Fitness facilities (surcharge)
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Parking
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Non-smoking rooms
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Air conditioning
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Restaurant
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Family rooms
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Pets allowed
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Tour desk
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Facilities for disabled guests
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Ironing service
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Hot tub/Jacuzzi
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Car hire
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Packed lunches
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Currency exchange
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Non-smoking throughout
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Concierge service
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Wheelchair accessible
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Allergy-free room
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Heated pool
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Outdoor furniture
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Coffee Shop on site
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Shallow end
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Smoke alarms
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Guest room sealed after cleaning
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Physical distancing in dining areas
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CCTV outside property
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Face masks for guests available
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24-hour security
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Security alarm
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Thermometers for guests provided by property
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Key card access
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ATM/banking
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Shopping on site
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Golfing on site
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Pool sun loungers
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Reception hall
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Exercise/lap pool
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Secured parking
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Garage
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Swimming nearby
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Rooftop garden
Review Highlights
Categories
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Property Description
Convenient Location and Amenities
Located adjacent to the San Jose McEnery Convention Center and just 5 km from Mineta San Jose International Airport, Hilton San Jose offers a prime spot for both business and leisure travelers. The hotel boasts a 24-hour business center, outdoor swimming pool, and a fully equipped fitness center for guests' convenience and relaxation.
Delicious Dining Options
Indulge in classic American dishes at the hotel's restaurant, Affinity, which serves breakfast, lunch, and dinner. Guests can also enjoy the convenience of room service for a cozy night in after a long day of work or sightseeing.
Comfortable Guestrooms
Unwind in the well-appointed guestrooms featuring coffee makers, refrigerators, luxurious beds with 250 thread-count linens, and down duvets. After a busy day, guests can look forward to a comfortable and rejuvenating stay at Hilton San Jose.
Book your stay now at Hilton San Jose for a seamless and enjoyable experience.
You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Property Policies
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 17 years old stay for free when using an existing bed.
You haven't added any cots.
You haven't added any extra beds. -
Pets
Pets are allowed. Charges may be applicable.
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Internet
WiFi is available in the hotel rooms and is free of charge.
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Groups
When booking more than 9 rooms, different policies and additional supplements may apply.
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Parking
Public parking is possible on site (reservation is not needed) and costs USD 39 per day.
Location
Guest Reviews
The front desk concierge said that due to how I book the room that I couldn’t include my Hilton Honor points! Was not happy regarding that
The gym was the height of our stay.
We felt catfish by the pool. N
Hot tub not warm and pools were dirty.
Excelente ubicación
La piscina es pequeña
The place was nice and clean food was good.but some what expensive bed was comfortable .nice place to park. Everything close by.shopping was in walking distance
Shower was a little dirty hair left in shower from previous guess..no room service
Great location, easy access, great room size, great view.
The air conditioning did not work, it only dispensed very hot air, no cool air. It was a very hot, uncomfortable night.
Also, very expensive parking fee.
The super clean room
The room was very clean and comfortable. Just perfect.
The food. Just bad, not worth. Especially when there multiple nice restaurants around the corner.
Espresso machine was also broken, so they couldn’t even serve a proper espresso in the morning
What a fantastic stay! I am a team member who really takes notice of customer service and stay experience, and I have to say I have never felt so welcomed to a hotel! Jeffrey, the front desk supervisor, was so kind to me and my Dad, even striking up a conversation about hockey with us. We were in town for our first Sharks game, we are diehard fans so this trip was very exciting, and our stay made it even more enjoyable. The rooms were big and well-updated, the lobby was modern and easy to navigate, and the Secco restaurant was beautiful! In the restaurant, Leo and Nancy made our breakfast fun and memorable, with such positive attitudes and wonderful smiles. Our food was great too. All around, we had an amazing time, and we will be back next hockey season! Go Sharks go!
Just had a beautiful Easter brunch here at Secco before seeing a show at the San Jose Performing Arts Center. Excellent service. Horacio especially was so kind and friendly and took wonderful care of us. Food was perfect as well! Validated parking was the cherry on top!
Front desk agent Paul really made my stay at this Hilton San Jose better than expected. The property is ideally located, clean, service standards are high. Breakfast in the restaurant was quick and good. Great way to start my day. I recommend this property. And thank you again, Paul for making a difference.
The beds and pillows were very comfortable.
It was kind of expensive.
Great hotel
Ate at Secco before leaving. Horacio was great and personable. Awesome service throughout this hotel. Will be back
This hotel has an attentive staff and a decent restaurant. The rooms are average to above average in cleanliness. Rooms are dated but with the convention center next door they probably don’t “need” to update. Lobby and public areas are more updated than the rooms. I have stayed here about 6-9 times in the last few months.
Beware however the water temperature and environmental cooling. Every trip has been marred by a less than hot shower. Finally on my last trip I called the desk and they sent up a maintenance engineer. He carried a thermostat. At the tap, on full hot, my shower was at 99.6 and my faucet at 100.1. For reference generally you want to see 120-140. When he sheepishly said it was ok I asked him what guidance he was provided for acceptable temp. He rolled his eyes and said the hotel tells us 100 is standard. So think that thru. The standard is 1 degree above your natural body temperature. The showers are tolerable but not enjoyable and I have asked my company to reconsider the continued use of this property. informal polling of coworkers resulted in them all in agreement that the showers were not very pleasant and the rooms not very cool during the day. I can only assume that with the aircon that never seems to get cold enough and the water that never gets hot enough that this is intentional by the property manager. I can understand and am willing to accept some limitations for energy savings but the cool showers are a deal breaker.
I can say, without hyperbole, the Hilton San Jose, is the most soulless, devoid of the spirit of hospitality hotel on earth. The staff revels in going out of their way to disappoint their guests and ensuring a good time is had by none. I stayed there during March Madness and the lobby bar doesn’t open until 3pm, and when they finally did, I stood patiently for 47 minutes waiting to order my drink. In my 48th minute, after still not being acknowledged, I gave up. I was never smiled at, looked at, spoken to, at 245 pounds I finally achieved invisibility!! Pretty incredible.
Unfortunately my experience was repeated each day I stayed there, never improving.
So, if you are looking to stay in a place where the staff treats you like garbage, please consider the Hilton. If you like being treated poorly and feeling like you are lesser, this is the place for you!!
The pillows are soft though.
Anna Marie was such a pleasure. She was so nice and considerate. She made us feel like this was home.
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