Hotel Plaza del Arco - Monterrey

Hotels
•
The Q Project
7.3 (196 reviews)
Avenida Pino Suarez No 935 , Monterrey , mx

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Children allowed
Pets allowed

Facilities

Air conditioning
Restaurant
Pets allowed
Lift / Elevator
Luggage storage
Non-smoking throughout
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
See all facilities

Review Highlights

Pros:
Buena ubicación
Desayuno agradable
Servicio atento
Cons:
Problemas de limpieza
Actitud del personal
Falta de mantenimiento

Categories

Cleanliness
5.1
Multiple reviews indicated issues with cleanliness, including bugs and unclean rooms.
Service
8.06
Some complaints about staff demeanor, but overall good service noted in several reviews.
Location
9.1
Consistently praised as very good and convenient.
Room Quality
6.06
Mixed reviews mentioning comfort but also issues like lack of maintenance and cleanliness.
Amenities
7.09
Average amenities with some mentioned deficiencies like limited parking.
Value for Money
7.55
Pricing acknowledged as fair, but concerns about quality may impact perceived value.
Food and Beverage
8.09
Positive feedback on breakfast experience.
Overall Experience
7.37
General sentiment is mixed but leans slightly positive based on location and amenities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 04:59

Property Description

Welcome to Hotel Plaza del Arco – Monterrey!

Convenient Location: Situated just 2 blocks from Plaza del Arco square, our hotel offers easy access to the heart of Monterrey.

Comfortable Accommodations: Enjoy free Wi-Fi, cable TV, and individual climate control in every guest room for a relaxing stay.

Additional Amenities: Take advantage of our meeting rooms for business needs and make use of our laundry facilities for added convenience.

Book your stay at Hotel Plaza del Arco – Monterrey for a memorable experience!

Important information:

When traveling with pets, please note that an extra charge of 300 MXN per pet, per night applies.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Guests under the age of 18 can only check in with a parent or official guardian.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MTY

Property Policies

  • Parking

    No parking available.

  • Internet

    No internet access available.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    No special conditions apply for groups.

  • Children and extra bed policy

    Children ages 1 and older are allowed.
    Children from 1 year old to 11 years old stay for free when using an existing bed.
    Children from 12 years old to 17 years old stay for MXN 120 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.3
Based on 196 reviews
Cleanliness: 5.1
Service: 8.06
Location: 9.1
Room Quality: 6.06
Amenities: 7.09
Value for Money: 7.55
Food and Beverage: 8.09
Overall Experience: 7.37
J
JG • couple • mx
9
Pros:

Todo esta muy comodo

2026-02-13 • via Nuitee
F
Francisco Antonio • family_with_children • mx
9
2026-02-12 • via Nuitee
O
Ofelia Michel • family_with_children • mx
9
2026-01-21 • via Nuitee
B
BRENDA • couple • mx
10
Viaje por temas de trabajo y aunque estuve por una noche, me encanto las habitaciones. El hotel, el
Pros:

Las habitaciones instalaciones el personal en general todo muy bien

Cons:

Todo me gustó.

2026-01-20 • via Nuitee
D
Diana • couple • mx
10
Una estancia comoda
Pros:

Lo que mas me gusto fueron las colchones comodos, el personal muy atento y amable. La ubicacion y el precio me parecieron muy bien. Volveria a reservar de nuevo

Cons:

Todo me gusto

2026-01-20 • via Nuitee
A
ARTURO • solo_traveller • mx
10
Lindo lugar
Pros:

Muy buena ubicación y estancia, excelente servicio

2026-01-20 • via Nuitee
J
Jose Luis • solo_traveller • mx
8
Falta de fumigacion
Pros:

Ubicacion

Cons:

La habitacion estaba infestada de crias de cucarachas

2026-01-19 • via Nuitee
L
ladislao • family_with_children • us
8
Muy buena ubicacion, el precio esta bien y el desayuno fue agrdable.
Pros:

El desayuno fue agradable .

Cons:

me gustaria que ubiera un micro ondas y una cafetera en el cuarto, El stacionamiento es chico. Me ubiera quedado otra noche pero no permitieron a una nina de un ano en el cuarto de 4 adultos.

2026-01-19 • via Nuitee
S
Salvador • couple • mx
1
Miserable
Pros:

Hotel stuffing was extremely rude and the installations were very inappropriate and cleaning poor.

Cons:

Everything about the hotel service is miserable.

2026-01-19 • via Nuitee
E
Eduardo • solo_traveller • mx
10
MUY CÓMODO, SILENCIOSO Y AGRADABLE EL PERSONAL
Pros:

El que me hayan otorgado todo o que solicité, como fue el resguardo de mi insulina en un refrigerador chiquito, muy amables todo el personal. Gracias y felicidades a todos!

Cons:

Tod bien!

2026-01-19 • via Nuitee
J
Janzen • family_with_children • mx
8
2026-01-16 • via Nuitee
S
Sarabia • family_with_children • mx
9
2026-01-15 • via Nuitee
F
FATIMA ABIGAIL • family_with_children • mx
8
Pros:

Es bastante espacioso :)

Cons:

Es un poco difícil para llegar si no eres de ahí :(

2026-01-04 • via Nuitee
J
Juan Carlos • couple • mx
9
Visitando pueblos mágicos
2026-01-02 • via Nuitee
O
Olga • couple • mx
10
2025-12-31 • via Nuitee
R
rodriguez • family_with_children • us
6
2025-12-31 • via Nuitee
M
Max • family_with_children • mx
1
2025-12-15 • via Nuitee
H
Hernandez • solo_traveller • mx
10
Más que una noche, una gran experiencia
Pros:

Me ponen en aprietos… porque si digo una sola cosa, le hago desaire a las demás. Todo estuvo de primera

Cons:

Busqué algo para quejarme… pero no encontré nada

2025-11-27 • via Nuitee
M
Moni • couple • mx
5
Cons:

Hay cucharachas en las habitaciones

2025-11-17 • via Nuitee
C
Carlos julio
10
Pros:

Todo bien excelente graciaa

2025-10-11 • via Nuitee