Holiday Inn Express & Suites Jacksonville Airport by IHG

Hotels
•
Holiday Inn Express
8.3 (397 reviews)
1200 Airport Road , Jacksonville , US
+1 904-421-5000

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Comfortable bed
Very clean / smelled great
Great location / convenient
Friendly/helpful staff
Outstanding breakfast
Quiet and relaxing
Cons:
Uncomfortable sofa sleeper (springs showing)
Not enough towels / linens
Mold and rust in shower
Clogged toilet
Hot tub not working
Noise near pool late at night
No TV guide
Bed too hard for some guests

Categories

Cleanliness
8.2
Mostly praised as clean and smelling great in several reviews, though one guest reported mold and rust in the shower.
Service
8.6
Staff described as nice and great in multiple reviews; minor service issue reported when guests had to request sofa covers and additional towels.
Location
9.1
Multiple guests highlighted a very nice or great location and convenience to local destinations.
Room Quality
6.9
Mixed room comfort: comfortable beds reported by some, but others noted the bed was too hard, an uncomfortable sofa sleeper with exposed springs, and issues like a clogged toilet.
Amenities
7.6
Breakfast was outstanding, but some amenities had problems (hot tub not working, noise near the pool after 10pm, and no TV guide available).
Value for Money
8.3
Standard quality for this hotel tier
Food and Beverage
9.5
Breakfast repeatedly described as outstanding, hot, fresh and plentiful.
Overall Experience
8.2
Generally described as nice, peaceful and relaxing with guests willing to return, tempered by occasional maintenance and comfort issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:15

Property Description

Convenient Airport Transfer Services
Experience seamless travel with complimentary transfers to and from Jacksonville International Airport, just 4 km away.

Modern Amenities in Every Room
Enjoy a comfortable stay with a 32-inch flat-screen TV, microwave, and refrigerator in each room, along with convenient coffee-making facilities and a work desk.

Relaxation and Recreation
Unwind in the pool and hot tub, stay active in the fitness center, or catch up on work in the 24-hour business center.

Book your stay now at Holiday Inn Express Hotel and Suites Jacksonville Airport for a perfect blend of convenience and comfort!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: JAX

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

8.3
Based on 397 reviews
Cleanliness: 8.2
Service: 8.6
Location: 9.1
Room Quality: 6.9
Amenities: 7.6
Value for Money: 8.3
Food and Beverage: 9.5
Overall Experience: 8.2
R
Ryan • couple • us
8
2026-10-22 • via Nuitee
R
ricky • family_with_children • us
10
2026-10-19 • via Nuitee
L
Lewis • solo_traveller • us
10
Pros:

The bed was very comfortable and clean

Cons:

Na

2026-10-15 • via Nuitee
C
cheryl • solo_traveller • us
10
2026-10-11 • via Nuitee
J
John • couple • us
10
2026-10-10 • via Nuitee
A
Alisha • family_with_children • us
5
It was good just the sofa sleeper was uncomfortable and not enough towels in the restroom
Pros:

It was very clean and smelled great

Cons:

The sofa sleeper could have had a better mattress the springs were almost showing and they didn’t provide cover for the sofa had to ask for them and didn’t have enough rags or towels

2026-08-31 • via Nuitee
B
Brian • couple • us
9
Pros:

Did not eat breakfast, had to leave real early to catch flight.

2026-08-27 • via Nuitee
D
Diane • couple • us
10
Pros:

Very nice location and beautiful accommodations

2026-08-09 • via Nuitee
G
GoBills17 • solo_traveller • us
10
Pros:

Great location!

Cons:

The bed was too hard for my liking.

2026-08-04 • via Nuitee
J
Jane • solo_traveller • us
10
2026-07-11 • via Nuitee
H
Heather • couple • us
10
2026-07-06 • via Nuitee
S
selena • solo_traveller • us
10
Pros:

It was clean and staff was nice

Cons:

N/a

2026-06-28 • via Nuitee
S
selena • solo_traveller • us
10
Pros:

Clean and staff was great would highly recommend

Cons:

N/A

2026-06-21 • via Nuitee
I
Ian • solo_traveller • us
10
2026-06-07 • via Nuitee
T
Takesha • solo_traveller • us
10
2026-06-07 • via Nuitee
N
Nolan • family_with_children • us
8
2026-05-28 • via Nuitee
L
latonia • extended_group • us
10
Peaceful
Pros:

The breakfast was outstanding every thing was hot and fresh and plentiful...

Cons:

The hot tub was not working ...

2026-05-21 • via Nuitee
V
Vince • couple • ca
10
2026-05-19 • via Nuitee
R
Reita • couple • us
5
Hotel needs to be renovated.
Pros:

I picked this hotel based on location and convenience to my daughter’s house.

Cons:

There was mold and rust in the shower. The toilet clogged. People were talking near the pool (echoing sounds) well after 10pm. There was no guide for the TV.

2026-05-14 • via Nuitee
D
Dariah • solo_traveller • us
10
My stay was very nice and relaxing. Will be willing to do it again.
Pros:

Very quite and relaxing

Cons:

N/A

2026-05-13 • via Nuitee