Holiday Inn Express Hotel & Suites Jacksonville Airport by IHG

Hotels
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Holiday Inn Express
8.4 (609 reviews)
1200 Airport Road , Jacksonville , us

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Free
Children allowed

Facilities

Free beach shuttle
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Lift / Elevator
Express check-in/check-out
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Helpful staff
Good location
Varied breakfast options
Comfortable beds
Cons:
Cleanliness issues
Room maintenance needed
Some rooms in disrepair

Categories

Cleanliness
7.36
Several reviews mention issues with cleanliness, including dirty rooms and maintenance problems.
Service
9.33
The staff is frequently noted as helpful and kind, enhancing the overall experience.
Location
9.37
The hotel is conveniently located close to the airport, which is a frequent positive mention.
Room Quality
7.82
Complaints about old room conditions and maintenance issues were common.
Amenities
8.35
Rooms included various amenities, but some were noted to be in disrepair.
Value for Money
7.81
Value perception varies based on room quality and additional complaints, but had some positive aspects.
Food and Beverage
8.86
Many guests enjoyed breakfast, with a variety of hot items and options.
Overall Experience
8.33
Mixed sentiments were present, balancing out between satisfactory and disappointing experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 03:20

Property Description

Convenient Airport Transfer Services
Experience seamless travel with complimentary transfers to and from Jacksonville International Airport, just 4 km away.

Modern Amenities in Every Room
Enjoy a comfortable stay with a 32-inch flat-screen TV, microwave, and refrigerator in each room, along with convenient coffee-making facilities and a work desk.

Relaxation and Recreation
Unwind in the pool and hot tub, stay active in the fitness center, or catch up on work in the 24-hour business center.

Book your stay now at Holiday Inn Express Hotel and Suites Jacksonville Airport for a perfect blend of convenience and comfort!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: JAX

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Parking

    Free public parking is possible on site (reservation is needed).

  • Pets

    Pets are not allowed.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.4
Based on 609 reviews
Cleanliness: 7.36
Service: 9.33
Location: 9.37
Room Quality: 7.82
Amenities: 8.35
Value for Money: 7.81
Food and Beverage: 8.86
Overall Experience: 8.33
A
Abbie • solo_traveller • us
10
Holiday Inn Success!
Pros:

The pool and jacuzzi were well maintained. Breakfast was delicious.

Cons:

There was some type of road construction that made it difficult to enter and leave the property.

2026-04-23 • via Nuitee
C
Canace • family_with_children • us
8
2026-04-18 • via Nuitee
F
Faith • family_with_children • us
10
2026-04-18 • via Nuitee
D
Dianna • solo_traveller • us
3
Cons:

Lack of hot water, the ac barely worked. Cable was horrible.

2026-04-18 • via Nuitee
T
Tahisha • couple • us
7
2026-04-15 • via Nuitee
O
Oneil • solo_traveller • us
8
It was good
Pros:

Good

Cons:

No

2026-04-14 • via Nuitee
L
Leslie • couple • us
10
2026-03-23 • via Nuitee
I
Ilan • solo_traveller • us
7
2026-03-22 • via Nuitee
A
Ashley • couple • us
10
Overall it was nice.
Pros:

The breakfast was good

Cons:

Being woken up before time to check out.

2026-03-18 • via Nuitee
S
samantha • family_with_children • us
7
2026-03-16 • via Nuitee
T
Thomas • couple • us
9
Very good.
Pros:

na

Cons:

na

2026-03-12 • via Nuitee
D
Don • solo_traveller • us
6
Pros:

Room was musty and room darking shade did not work.

2026-03-11 • via Nuitee
S
Sheila • family_with_children • us
8
2026-03-02 • via Nuitee
T
TRACY • couple • us
8
2026-02-11 • via Nuitee
D
Daddy • family_with_children • us
8
Pros:

Nice cozy and quiet

Cons:

We had a Lil mix up but we got it all handled in a timely manner.

2026-02-10 • via Nuitee
W
William • solo_traveller • us
9
2026-01-19 • via Nuitee
E
Edward • couple • us
8
2026-01-19 • via Nuitee
R
Ruth • solo_traveller • us
7
2026-01-19 • via Nuitee
J
Joshua • couple • us
10
2026-01-19 • via Nuitee
L
Lynda • family_with_children • us
9
Out with the Old
Pros:

The hotel staff was very polite. The room was comfortable and quiet.

Cons:

The bathroom needs to be remodeled. It is out dated and the door showed rot and rust stains.

2026-01-11 • via Nuitee