Holiday Inn Express Hotel & Suites Jacksonville Airport by IHG

Hotels
•
Holiday Inn Express
8.4 (607 reviews)
1200 Airport Road , Jacksonville , us

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Free
Children allowed

Facilities

Free beach shuttle
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Lift / Elevator
Express check-in/check-out
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Helpful staff
Good location
Varied breakfast options
Comfortable beds
Cons:
Cleanliness issues
Room maintenance needed
Some rooms in disrepair

Categories

Cleanliness
7.36
Several reviews mention issues with cleanliness, including dirty rooms and maintenance problems.
Service
9.33
The staff is frequently noted as helpful and kind, enhancing the overall experience.
Location
9.37
The hotel is conveniently located close to the airport, which is a frequent positive mention.
Room Quality
7.82
Complaints about old room conditions and maintenance issues were common.
Amenities
8.35
Rooms included various amenities, but some were noted to be in disrepair.
Value for Money
7.81
Value perception varies based on room quality and additional complaints, but had some positive aspects.
Food and Beverage
8.86
Many guests enjoyed breakfast, with a variety of hot items and options.
Overall Experience
8.33
Mixed sentiments were present, balancing out between satisfactory and disappointing experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 03:20

Property Description

Convenient Airport Transfer Services
Experience seamless travel with complimentary transfers to and from Jacksonville International Airport, just 4 km away.

Modern Amenities in Every Room
Enjoy a comfortable stay with a 32-inch flat-screen TV, microwave, and refrigerator in each room, along with convenient coffee-making facilities and a work desk.

Relaxation and Recreation
Unwind in the pool and hot tub, stay active in the fitness center, or catch up on work in the 24-hour business center.

Book your stay now at Holiday Inn Express Hotel and Suites Jacksonville Airport for a perfect blend of convenience and comfort!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: JAX

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Parking

    Free public parking is possible on site (reservation is needed).

  • Pets

    Pets are not allowed.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.4
Based on 607 reviews
Cleanliness: 7.36
Service: 9.33
Location: 9.37
Room Quality: 7.82
Amenities: 8.35
Value for Money: 7.81
Food and Beverage: 8.86
Overall Experience: 8.33
T
TRACY • couple • us
8
2026-02-11 • via Nuitee
D
Daddy • family_with_children • us
8
Pros:

Nice cozy and quiet

Cons:

We had a Lil mix up but we got it all handled in a timely manner.

2026-02-10 • via Nuitee
E
Edward • couple • us
8
2026-01-19 • via Nuitee
W
William • solo_traveller • us
9
2026-01-19 • via Nuitee
R
Ruth • solo_traveller • us
7
2026-01-19 • via Nuitee
J
Joshua • couple • us
10
2026-01-19 • via Nuitee
L
Lynda • family_with_children • us
9
Out with the Old
Pros:

The hotel staff was very polite. The room was comfortable and quiet.

Cons:

The bathroom needs to be remodeled. It is out dated and the door showed rot and rust stains.

2026-01-11 • via Nuitee
C
Charles • couple • us
1
I was very disappointed. Felt I should have had my cost reduced. The second room was better but ligh
Pros:

First room was a mess. Appliances did not work. Light bulbs not working. Window shade not working. (Power).

Cons:

Whole stay. Our room was changed. We reserved two rooms to be close to our friends.

2026-01-09 • via Nuitee
M
Marquita • family_with_children • us
10
2026-01-05 • via Nuitee
K
Kathy • solo_traveller • us
10
Perfect stay for taking a cruise
Pros:

It was a perfect locations and the people were great. I did not have a reservation, but they helped me out.

2025-12-29 • via Nuitee
C
Caryle • couple • us
1
Plenty of other options choose somewhere else
Pros:

Close to the airport

Cons:

It was dirty, the blinds wouldn’t shut so the room was lit up by the parking lot lights and there were roaches

2025-12-28 • via Nuitee
C
Charles • solo_traveller • us
7
Ok
Pros:

Ok

Cons:

Ok

2025-12-17 • via Nuitee
N
Nadege • couple • us
9
The staff was very helpful and very kind
Pros:

Clean

Cons:

Comfortable

2025-12-17 • via Nuitee
J
Joann • solo_traveller • us
4
Would not stay here again
Pros:

No hot water. Broken blow dryer.

Cons:

The bathroom tub was rusted. Waited ten minutes for hot water. No blow dryer in the room then given a broken dryer. Front desk staff was helpful. Breakfast was good. Bed was comfy

2025-12-10 • via Nuitee
W
Wells • family_with_children • us
10
2025-11-24 • via Nuitee
E
Ellen • extended_group • us
5
Ok for a overnight stay
2025-11-19 • via Nuitee
P
Patricia • solo_traveller • us
5
Will not stay in this hotel again
Pros:

Close to airport. Breakfast was ok. Bed ok. Overall clean

Cons:

This property is in serious need of refurbishing. Linens were worn, bedding was worn. Room was not cleaned well. Bathroom was like a much cheaper hotel. Final straw was no hot water in morning and a cockroach in bathroom.

2025-11-18 • via Nuitee
D
Deborah
8
Loved our stay !
Pros:

Our shuttle was prompt. George greeted us with a big welcoming smile, and was very courteous and helpful! Our room smelled clean upon entering, beds were the most comfortable I’ve ever slept in. A bit of traffic noise, but mostly quiet.My husband sleeps through anything , I use earplugs and sleep well. Nice black out pull down blind on window. Breakfast was excellent! Two omelet choices, crisp bacon, hot cinnamon rolls lots of choices. We’re swimmers, and enjoyed the pool. Short lap swimming ( but it’s a motel ), we loved it! We’ll stay again,

2025-10-10 • via Nuitee
J
Joann • family
10
Pros:

From the minute we walked in, until checkout everything was exceptional. Jasmine at the front desk is a joy and is so helpful. She turned a rough morning into a great day!!! Room was clean and comfy. Breakfast was more than I could have expected and so yummy. Keep up the good work. I will definitely be staying again for sure.

2025-10-10 • via Nuitee
S
Solway • extended_group • us
10
2025-10-07 • via Nuitee