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Facilities
Property facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Business center
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Heating
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Terrace
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Family rooms
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Pets allowed
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Lift / Elevator
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Laundry
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Luggage storage
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Safety deposit box
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Bar
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Fax/photocopying
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Tour desk
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Soundproof rooms
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Facilities for disabled guests
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Ironing service
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Meeting/banquet facilities
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Sauna
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Dry cleaning
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Breakfast in the room
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Massage services
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Solarium
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Non-smoking throughout
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Outdoor pool
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Sun terrace
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Daily housekeeping
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Accessible parking
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Shared lounge/TV area
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Parking garage
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Concierge service
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Special diet menus - on request
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Wheelchair accessible
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Outdoor pool - seasonal
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Kid meals
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Snack bar
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Toilet with grab rails
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Lower bathroom sink
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Higher level toilet
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Emergency cord in bathroom
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Rooftop pool
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Sun loungers or beach chairs
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Sun umbrellas
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Pet basket
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Visual aids: Braille
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Guests can opt-out any cleaning services during stay
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Shared stationery like menus, pens are removed
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Physical distancing in dining areas
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Screens / Barriers between staff and guests for safety
Review Highlights
Categories
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Property Description
Historic Elegance and Modern Comforts
Rooftop Terrace with City Views
Enjoy the stunning city views from our rooftop terrace, complete with a seasonal pool for a refreshing dip.
Accessible Luxury
Our hotel is fully adapted for guests with reduced mobility, including rooms for those with auditory and visual impairment. Your comfort is our priority.
Cultural Experience and Wellness
Immerse yourself in the rich history of Mérida with attractions like the Roman Amphitheatre, then unwind in our gym, sauna, or peaceful courtyards.
Book your stay at Hotel Mérida Palace for a perfect blend of luxury, history, and comfort.
When booking more than 9 rooms, different payment and cancellation policies and additional supplements may apply.
Please note that guests must present the credit card used to make the reservation on arrival. If you are not the owner of the credit card used to make the reservation, please contact the property in advance.
We allow pets, we allow all kind of pets under availability with the hotel. Supplements apply per night. Guests should contact the hotel to check and confirm availability of these types of rooms. Once in the establishment, guests will receive the access regulations, which they must read and approve
Please note that pets will incur an additional charge of EUR 35 per night, per pet.
A deposit may be required at the property.
Property Policies
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Pets
Pets are allowed on request. Charges may be applicable.
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Internet
WiFi is available in all areas and is free of charge.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 11 years old stay for free when using an existing bed.
You haven't added any extra beds.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management. -
Parking
Public parking is possible at a location nearby (reservation is not needed) and costs EUR 25 per day.
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Groups
When booking more than 9 rooms, different policies and additional supplements may apply.
Location
Guest Reviews
La ubicación y el desayuno
Nos encontramos una cucaracha en el baño
Fraaie historische uitstraling, zeer vriendelijk personeel.
Het uitzicht van de kamer: een muur.
La ubicación
Hotel viejo , venido a menos .
Necesita una buena reforma en las instalaciones
It is an oasis in the middle of the city. Perfect for returning after a long day of walking around the different monuments of the city.
It is so beautiful.
El bufete desayuno
Las vistas de la habitación
Room was infested with bed bugs. We checked in on July 9th and planned to stay for 2 nights… I was with my husband, our child and our baby. At 3:00am I woke up covered in bug bites and immediately found a bedbug falling off of my body when I went into the bathroom. I proceeded to wake up my husband and we found 2 more live bugs, old dried blood stains, dried bed bug exoskeletons and bed bug fecal matter all over the mattress, bed frame and sheets. I immediately went to reception and showed them pictures I took in the room. The receptionist at the time was very regretful and asked if we wanted to change rooms. I had two sleeping children in the room, and really just wanted to leave the hotel before my clothing and luggage became infested. She told me that we had to wait for the manager to arrive, at 9am to process a refund and cancel the last night of my stay (we had prepaid) My husband slept on the floor and I stayed awake with the baby in my arms.
At 6am there was still no word of the manager or any type of refund or assistance in booking a safe place to stay for my family.
At 9:30, over 6 hours since I first reported the issue I talked finally talked to the manager and she proceeded to make be go back into the bug infested room to “prove” that there were bugs, with two other staff members. The staff found 2 more live bugs almost immediately. They proceeded to continue to look with me in the room. I was disgusted and afraid I would carry home the infestation. They continued to look, as if the live adult bugs, blood stayed and fecal matter, and physical bug bites all over my body was still not enough to prove that there were actually bed bugs in the room.
Now I started to get upset. I was understanding before this, and just simply wanted to get out of the hotel and to a safe place with my young children.
It is clear they just wanted to make excuses rather than deal with the obvious infestation. This makes me seriously question the cleanliness and health and safety standards of this hotel.
The customer service was rude, and I had to push to receive a refund. I asked for a letter confirming that there was in fact bed bugs in the case that I brought bed bugs back home with me, and she refused to provide that.
This is disgusting. And the way I was treated by the staff was embarrassing and unacceptable.
El edificio es una preciosidad la habitación superior una maravilla, el desayuno también muy completo había de todo
No es que no me gustara pero destacar que la piscina es pequeña
Ideal ubicación
No tiene parking propio
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