Sleep Inn & Suites Pineville - Alexandria

Hotels
•
Sleep Inn
7 (374 reviews)
3411 US Highway 165 , Pineville , us

listing image 1
Show all photos
Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Comfortable beds
Convenient location
Cons:
Cleanliness issues
Poor room conditions

Categories

Cleanliness
4.5
Multiple mentions of dirty towels, filthy bathroom, and rotten food in the fridge indicate significant cleanliness issues.
Service
8.5
Most guests mentioned helpful staff, though some experienced issues with rude staff or lack of management availability.
Location
7.5
Some guests appreciated the convenient location; however, road construction caused accessibility issues.
Room Quality
6.5
Comfortable beds mentioned, but overall room quality suffers from cleanliness and maintenance issues.
Amenities
7
Amenities like breakfast were mentioned positively, but issues with the pool and various items being broken affected the score.
Value for Money
7
Some guests felt charged unfairly or lacked proper room accommodations, impacting perceived value.
Food and Beverage
7.5
Breakfast was generally liked, but there were issues with items such as sour milk mentioned.
Overall Experience
7.5
While some guests had positive experiences, there were notable issues that impacted overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-19 04:19

Property Description

Luxurious Amenities
Sleep Inn & Suites Pineville - Alexandria offers a range of upscale amenities, from Sealy Posturepedic mattresses to whirlpool bathtubs in select rooms.

Convenient Facilities
Guests can take advantage of the indoor heated pool, hot tub, and exercise room, as well as the business center and meeting facilities.

Ideal Location
Located near popular attractions like Louisiana College and the Alexandria Museum of Art, our hotel is the perfect choice for both leisure and business travelers.

Book your stay at Sleep Inn & Suites Pineville - Alexandria now to experience comfort and convenience at its finest.

Important information:

You must show a valid photo ID and credit card upon check-in.

The property will be renovating their pool and spa until further notice. During this period, guests may experience some noise or light disturbances, and these facilities will not be available.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Sat, Jan 24, 2026 until Sun, May 31, 2026
Fitness center is closed from 2030-12-31 until 2026-01-24

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AEX

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

7
Based on 374 reviews
Cleanliness: 4.5
Service: 8.5
Location: 7.5
Room Quality: 6.5
Amenities: 7
Value for Money: 7
Food and Beverage: 7.5
Overall Experience: 7.5
M
Morgan • family_with_children • us
1
I'm never staying at this hotel again.
Pros:

This entire hotel was garbage. The only thing we liked was free breakfast, even though they didn't have any drink. Also the location was a great spot, located right in the middle of kingsville.

Cons:

The staff didn't know how to do their job. There was a hole in the floor, the remotes didn't work and they didn't even have any batteries to replace them. The towels and washcloths were dirty and had holes in them but we got blamed and charged for there inability to clean. There was no juice available for the complimentary breakfast and we almost got stuck on the elevator. This is one of the worst hotels I've ever stayed at.

2026-05-01 • via Nuitee
M
Michael • couple • us
8
2026-04-26 • via Nuitee
D
Dennis • solo_traveller • us
7
2026-04-21 • via Nuitee
B
Brandon • couple • us
3
2026-04-17 • via Nuitee
M
Maricle • couple • us
1
2026-04-06 • via Nuitee
V
Virginia • family_with_children • us
1
Don't expect what you paid for!
Pros:

Nothing, they did not provide the room I reserved and the room they tried to get us to stay in was not a handicap accessible room. Did not feel like we could safely use the bathroom facilities without having issues. Asked for another room that was ADA handicap and nothing was provided or available. Asked for refund and now we are having to struggle to get any satisfaction. Will not stay here ever again and not impressed with thier company.

Cons:

See the above details and you will see that we didn't like anything.

2026-04-05 • via Nuitee
T
Tomasz • solo_traveller • de
9
2026-03-29 • via Nuitee
C
Cynthia • family_with_children • us
7
Old but clean
Pros:

Front desk was very friendly and helpful. The bed was super comfy. Breakfast was the normal breakfast.

Cons:

This hotel is old. Very clean but old. I wouldn't want to stay more than a night. If I had to stay in Pineville again I think I would choose the Holiday Inn down the street.

2026-03-08 • via Nuitee
C
Crockett • couple • us
10
Best sleep I had all week
Pros:

Close to where I was working

Cons:

Everyone was good

2026-02-22 • via Nuitee
B
Brittany • solo_traveller • us
10
2026-02-12 • via Nuitee
W
William • family_with_children • us
8
Pros:

The location to where I was needing to go.

Cons:

That the only place to sit were either on the bed or in a very uncomfortable, untrustworthy desk chair.

2026-02-11 • via Nuitee
K
Kadlec • couple • us
6
Have more integrity with guest
Pros:

After reaching out to Rebecca, I expressed my concerns respectfully, which led to her offering a more suitable queen suite and addressing the workers regarding their language. This situation exemplifies how constructive feedback can lead to positive change when delivered with kindness and respect.

Cons:

While Christians are generally encouraged to refrain from a spirit of complaining and to approach life with a positive attitude, there are circumstances where providing constructive feedback is essential. The biblical directive from Philippians 2:14 to "do all things without grumbling" should not prevent individuals from addressing issues that require attention, especially in service-oriented settings. In this case, the initial experience at check-in was less than satisfactory, with the guest service representative informing me that my room would not be available until 3 PM due to cleaning delays. While waiting, I observed that another guest was able to check in without issue. This situation raised questions about the efficiency of the hotel’s operations and highlighted the importance of clear communication and transparency with guests.

When I interacted with the hotel manager, Rebecca, I aimed to maintain a spirit of grace-filled communication. After providing my cash deposit, I hoped for immediate acknowledgment through a receipt, which is a standard expectation in such transactions. However, my experience was marred by a lack of attentiveness, and when I entered my designated room, I encountered another layer of concern. The area was cluttered with construction materials, including a rug that posed a tripping hazard and buckets of paint in the aisle. Additionally, the workers were using language that was inappropriate and uncomfortable for me as a Christian woman. After reaching out to Rebecca, I expressed my concerns respectfully, which led to her offering a more suitable queen suite and addressing the workers regarding their language. This situation exemplifies how constructive feedback can lead to positive change when delivered with kindness and respect.

Upon checking out, however, the interaction with the blonde receptionist left much to be desired.

2026-02-08 • via Nuitee
A
Admir • solo_traveller • de
10
2026-01-29 • via Nuitee
J
Jaleesa • solo_traveller • us
4
Not Good, But not Bad
Pros:

I liked the shower the best 👌

Cons:

I didn't like beds or how the tvs dont have much channels to watch

2026-01-28 • via Nuitee
V
Valerie • couple • us
10
Will stay here now on
Pros:

The cleanness

Cons:

Staff and cleanness

2026-01-20 • via Nuitee
D
Daniel • couple • us
8
Pros:

The breakfast was very good. Wish there'd been a milk dispenser instead of a gallon. No biggie. All tasted good, good. Thank you

Cons:

Wish the metal footboards on the bed didn't clang, but all the important things were great.

2026-01-19 • via Nuitee
R
Rickey • solo_traveller • us
9
Was very clean and comfortable.
Pros:

Na

Cons:

Shower wasn't quite fully functional.

2026-01-19 • via Nuitee
S
SHANNON • solo_traveller • us
7
2026-01-19 • via Nuitee
K
Kadlec • solo_traveller • us
10
I was on the third floor in a King room non-smoking and it was peaceful and delightful. Breakfast was excellent.
Pros:

Bed was super comfortable

Cons:

Found hair on the bathroom wall

2026-01-16 • via Nuitee
K
Kelly Rolin • family_with_children • us
10
Will be back next year
Pros:

The beds were comfortable, and the place was clean.

Cons:

There was a lot of construction on the road. The property was on so it was a little trouble getting in and out.

2026-01-07 • via Nuitee