SureStay Hotel by Best Western Kemptville

Hotels
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SureStay Hotel by Best Western
9.2 (416 reviews)
4022 County Rd 43 , Kemptville , CA

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Business center
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Rooms generally clean
Friendly, accommodating staff
Good, convenient and quiet location
Pet friendly
Adequate/basic breakfast available
Comfortable ventilation/hot water and functioning TV
Cons:
Breakfast often minimal with limited variety
Some rooms show age (paint chips, dated bathroom)
Firm beds and flat/small pillows reported
Noisy or faulty AC/heater units in some rooms
In-room coffee machine failures and limited amenities
Occasional housekeeping issues (stained towel) and difficult sliding patio doors

Categories

Cleanliness
9.3
Multiple guests repeatedly described rooms as clean or very clean; a few isolated issues (stained bath towel, minor paint chips) noted but overall cleanliness is strong.
Service
9.9
Staff are frequently called friendly, prompt and accommodating (quick check-in, helpful). One negative incident (early knock before checkout) but service sentiment is overall excellent.
Location
9.8
Guests consistently mentioned a good, convenient location (close to local activities, safe, quiet area).
Room Quality
8.9
Rooms are basic and generally clean with good ventilation and hot water; some complaints about firm beds, flat pillows, noisy AC units, aged bathroom fittings and difficult patio doors.
Amenities
8.6
Mixed amenities — positive notes for TV, ventilation and simple room features, but in-room coffee machine failures and limited/very basic breakfast lower the score.
Value for Money
9.1
Several guests noted good price and cleanliness for the cost; one comparison favored a nearby property as slightly better value, but overall perception is favorable.
Food and Beverage
8
Breakfast is frequently described as minimal/basic with limited variety; some found it adequate but multiple guests requested more options.
Overall Experience
10
Overall sentiment is very positive — many guests called their stay pleasant, would return, and praised staff friendliness and a safe, quiet property despite a few minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-11 22:53

Property Description

Convenient Location
Situated just a short drive from Rideau River Provincial Park, Howard Johnson Inn Kemptville offers easy access to nearby attractions and outdoor activities.

Comfortable Accommodation
Each traditionally decorated room is equipped with modern amenities including a microwave, fridge, and coffee maker. Guests can unwind with cable TV and enjoy the convenience of a seating area and a well-equipped bathroom.

Pet-Friendly with 24-Hour Service
Enjoy the convenience of a 24-hour front desk and bring your furry friends along to this pet-friendly hotel. With free Wi-Fi, parking, and a daily continental breakfast, your stay is sure to be stress-free and comfortable.

Book your stay now at Howard Johnson Inn Kemptville for a relaxing and convenient experience in Ontario!

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

9.2
Based on 416 reviews
Cleanliness: 9.3
Service: 9.9
Location: 9.8
Room Quality: 8.9
Amenities: 8.6
Value for Money: 9.1
Food and Beverage: 8
Overall Experience: 10
P
Prabu Karthick • family_with_children • ca
9
Pros:

Location, breakfast, property and room

Cons:

Bed was too high

2026-10-31 • via Nuitee
S
Sandra • family_with_children • ca
1
2026-10-29 • via Nuitee
S
Stephen • solo_traveller • ca
7
Reasonable value for the price
Pros:

Location was good. Breakfast was a little sparse would like some eggs and sausage and bacon.

2026-10-25 • via Nuitee
P
Para • family_with_children • ca
10
Pros:

Everything fine.

Cons:

Location

2026-10-22 • via Nuitee
R
Ronald • couple • ca
6
2026-10-13 • via Nuitee
M
Martine • extended_group • ca
8
2026-10-13 • via Nuitee
M
Marc • family_with_children • ca
8
Belle expérience
Pros:

L'emplacement était bien centré par rapport aux endroits où nous avions à fréquenter. Le petit déjeuner était bien. Le personnel était courtois.

Cons:

La température dans la salle du petit déjeuner était froide 65 degré Fahrenheit. 70 degré Fahrenheit devrait être la cible. Nous étions 3 personnes et il n'y avait que 2 ensembles de serviettes, mais le personnel nous en a fourni suite à notre demande...

2026-10-12 • via Nuitee
L
Louise-Emmanuelle • couple • ca
7
Almost the only option in the area; it gets the job done.
Pros:

Staff was very friendly and polite! Check-in very easy. Overall infrastructure ok. Bedroom has the minimum expected. Bathroom exceptionnaly clean. There was a dog with the guests in the room next door, and we didn't hear them at all at night, so we want to highlight that we appreciate how smoothly it sent, and that the accommodations allow for dogs.

Cons:

We stayed less than 24 hours and saw 3 spiders in our room. Sheets and blankets on the bed were so thin and light that it felt like sleeping with no blanket at all. We are always disapointed to get single-use items provided, like the plastic glass for water in the bathroom. Guests were respectful during sleeping hours, which is fortunate because you can hear everything. But don't try to go to bed early of sleep-in late in the morning, it's too noisy. All the review were criticizing the breakfast, so we had very low expectations on that. Considering our low expectations, breakfast was indeed minimalist but ok, so it met our needs.

2026-10-12 • via Nuitee
N
Natasha • family_with_children • ca
7
2026-09-18 • via Nuitee
M
Mireille • solo_traveller • ch
8
Boof
Pros:

Proche de la route.

Cons:

Rien autour pour manger. Travaux dans la maison - toiture.

2026-09-16 • via Nuitee
J
Jeanne • couple • ca
7
Pros:

The room had been modernized and was very up-to-date and clean. It was also very quiet. The TV service was good.

Cons:

The hallway carpets are about due for replacement. The breakfast offerings were basic - no hot food - likely because there are no restaurant facilities on site.

2026-09-11 • via Nuitee
L
Lindsey • solo_traveller • ca
7
Cons:

Would of been nice to know there was a pet fee when I booked this hotel online.

2026-09-10 • via Nuitee
C
Carla • solo_traveller • ca
10
Truly appreciated the early check in !
Pros:

Very clean

Cons:

Couldn’t figure out how to work the tv. Very complicated

2026-08-30 • via Nuitee
G
Gregory • couple • ca
8
2026-08-27 • via Nuitee
A
Anne • couple • ca
5
Mediocre.
Pros:

Location. The room

Cons:

Breakfast. Didn’t even bother
Outside of the hotel
The price for what it was

2026-08-20 • via Nuitee
V
Vikram • family_with_children • ca
6
It was fine but it it should be more clean, hallway carpet is super dirty and smelly
Pros:

ok

Cons:

carpet and smell

2026-08-11 • via Nuitee
A
Ashley • couple • ca
8
2026-08-10 • via Nuitee
A
Arvinder • solo_traveller • ca
7
2026-08-06 • via Nuitee
J
James • extended_group • ca
8
2026-08-05 • via Nuitee
S
s • solo_traveller • ca
9
Pros:

It was quite and clean very accommodating

Cons:

Tub plug didn't work but they did fix it the next day

2026-08-04 • via Nuitee