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Facilities
Property facilities
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Health or beauty spa nearby
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Free beach shuttle
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Fitness facilities (surcharge)
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Restaurant
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Room service
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Family rooms
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Pets allowed
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Facilities for disabled guests
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Hot tub/Jacuzzi
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Sauna
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Massage services
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Table tennis
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Non-smoking throughout
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Board games/puzzles
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Concierge service
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Wheelchair accessible
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Allergy-free room
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Paid WiFi
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Outdoor furniture
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Coffee Shop on site
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Spa/wellness center services
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Steam room
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Beauty Services
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Manicure
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Pedicure
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Physical distancing in dining areas
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Key access
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Food delivered to guest room
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Key card access
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Happy hour
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ATM/banking
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Shopping on site
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Snack bar/deli
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Access to nearby indoor pool
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Golfing on site
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Free beach shuttle
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Pool sun loungers
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Beach yoga on site
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Concerts/live shows
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Wine release events
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Reception hall
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Covered parking
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Secured parking
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Health or beauty spa nearby
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Swimming nearby
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Accessible shuttle
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No accessible shuttle
Review Highlights
Categories
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Property Description
Connected to John Q. Hammons Center and Pinnacle Hills Promenade
Experience convenience at its best with our prime location connected to the John Q. Hammons Center and a stone's throw away from the Pinnacle Hills Promenade mall.
Complimentary Breakfast and Evening Reception
Start your day right with a free cooked-to-order breakfast and wind down in the evening with our manager's reception, all on the house.
Indoor Pool, Fitness Center, and Spa
Relax and rejuvenate with our indoor pool, spacious fitness center, and full-service spa. Whether you want to work out or unwind, we have you covered.
Book now to enjoy these fantastic amenities at Embassy Suites Northwest Arkansas-Hotel, Spa & Convention Center.
Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Property Policies
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 17 years old stay for free when using an existing bed.
You haven't added any extra beds.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management. -
Pets
Pets are allowed. Charges may be applicable.
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Groups
When booking more than 9 rooms, different policies and additional supplements may apply.
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Internet
WiFi is available in all areas and costs USD 4.95 per 24 hours.
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Parking
Public parking is possible on site (reservation is not possible) and costs USD 10 per day.
Location
Guest Reviews
The view of the town was amazing.
No complaints
Super impressed at the free drink cards, the breakfast layout, and the friendliness of the staff. Blackout curtains are top notch. Water pressure was great in the shower. Loved seeing my name on the TVs when we walked in.
Kids in room across from the elevator kept opening their door and harassing guests with rude comments. I did not notify staff but I regret it. Every time we used the elevator the same kids in the same room opened their door and hollered strange things. Sauna was broken. Pool was PACKED and the pool room was almost unbearable due to the smell of chlorine and high pitched screaming of kids. There was also a guest in the pool, an older lady I'd say early 40s, in a VERY revealing bikini. I'm talking thong bottom and tiny triangle top. Not very appropriate for being in a sea of children. She was also drinking a beer in a glass bottle in the pool. Very dangerous in my opinion. I pulled my 2 kids out because of this and they were really sad.
We stayed here overnight on a week end trip. Checkin was quick. We were given a bag of water and snacks for Diamond status. Too late for the manager’s reception.
Room was standard embassy suite. Clean, quiet. I slept well. Hotel was very full with a lot of youth sports groups, but we didn’t hear anything.
Breakfast was the standout. Made to order omelets plus a good sized buffet which was kept well replenished.
I would definitely stay again
We always love how comfortable the rooms are and love the space in the room especially with kids!
The breakfast start time I tend to leave a bit earlier than my family for work and there is no available food so now I’m
Left purchasing food on my way to work!
Location and cleanliness
Parking
Great hotel. Everything about it is great.
Breakfast and Happy Hour were both top notch. I specifically enjoyed the mixer-feeling of Happy Hour and the quality of the breakfast buffet. The front desk attendant at night was next-level awesome. The front desk attendant at day was very good, and both were kind. The room was comfy, well lit without being too bright, nicely decorated, super clean, etc. I never heard another guest unless we were in the lobby.
Wish you had Dr. Pepper along with your Pepsi products!
Close to all the FUN things
No hot tub
Based upon recent reviews I was concerned for our 2 night stay over Valentine’s Day. The room was very spacious and the daily breakfast including the omelette station
is fantastic. The room had no charging outlets unless you had a block with you and the water pressure in our room was abysmal (although plenty of hot water). For the convenience of the location alone for the Rogers and Bentonville, we will be back.
Happy hour, breakfast, staff, room size and arrangement.
The outside area of the main entrace could have been a little cleaner (needs a good power washing) and a little more inviting. Felt more like the a entrance, but maybe because it's still winter.
Very disappointing. Waited 3 hours to be checked in. Zoey, the guest services representative, practically threw the key at us and said “Your room is finally ready”. The bathroom floor, tub, and bed were covered in hair. We asked to be moved. The second room had food on the floor, upon entering.
Nice room and breakfast.
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