Embassy Suites Northwest Arkansas - Hotel, Spa & Convention Center

Hotels
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Embassy Suites Hotels
8.8 (756 reviews)
3303 Pinnacle Hills Parkway , Rogers , us
+14792548400

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good breakfast options
Cons:
Cleanliness issues
High parking fees
Inconsistent room quality

Categories

Cleanliness
8.26
Multiple reviews mention cleanliness issues, particularly with bathrooms and mold.
Service
9.73
Guests felt staff were polite and helpful, contributing positively to the experience.
Location
9.77
Location is frequently highlighted as excellent, especially for event access.
Room Quality
8.22
Concerns about rooms not matching bookings and some dissatisfaction with room changes.
Amenities
8.75
Some positive mentions of amenities, though pool size and lack of a hot tub disappointed some.
Value for Money
8.21
Many comments highlight high costs, particularly for parking and room rates.
Food and Beverage
8.76
Positive reviews about breakfast and food options, but also some criticisms.
Overall Experience
8.73
Mixed overall experience; while some guests enjoyed their stay, others faced significant issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 22:11

Property Description

Connected to John Q. Hammons Center and Pinnacle Hills Promenade
Experience convenience at its best with our prime location connected to the John Q. Hammons Center and a stone's throw away from the Pinnacle Hills Promenade mall.

Complimentary Breakfast and Evening Reception
Start your day right with a free cooked-to-order breakfast and wind down in the evening with our manager's reception, all on the house.

Indoor Pool, Fitness Center, and Spa
Relax and rejuvenate with our indoor pool, spacious fitness center, and full-service spa. Whether you want to work out or unwind, we have you covered.

Book now to enjoy these fantastic amenities at Embassy Suites Northwest Arkansas-Hotel, Spa & Convention Center.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: XNA

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and costs USD 4.95 per 24 hours.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs USD 10 per day.

Location

Guest Reviews

8.8
Based on 756 reviews
Cleanliness: 8.26
Service: 9.73
Location: 9.77
Room Quality: 8.22
Amenities: 8.75
Value for Money: 8.21
Food and Beverage: 8.76
Overall Experience: 8.73
N
Nathaniel • solo_traveller • us
10
2026-07-08 • via Nuitee
E
Elsa • couple • us
10
Great trip
Pros:

The hotel was nice and clean diffantly a great deal for the money

Cons:

Food was cold at buffet

2026-07-07 • via Nuitee
S
stacie • couple • us
8
Everything was great for a short trip
Pros:

We were there for the fireworks and the location was prefect! Breakfast was very good!

2026-07-06 • via Nuitee
M
Mary • couple • us
10
Pros:

The location was perfect for what we needed

Cons:

Convince

2026-07-06 • via Nuitee
L
Laura • family_with_children • us
10
2026-07-04 • via Nuitee
T
Tracey • solo_traveller • us
4
2026-06-29 • via Nuitee
K
Kendra • family_with_children • us
10
Amazing and will go back
Pros:

Breakfast was amazing, staff was wonderful.

Cons:

The TV did not worked, called and no one came to fix it.

2026-06-28 • via Nuitee
T
Tracy • solo_traveller • us
8
2026-06-24 • via Nuitee
P
Pam • couple • us
9
2026-06-22 • via Nuitee
A
Audrey • extended_group • us
10
2026-06-14 • via Nuitee
L
Lara • solo_traveller • us
10
Pros:

Perfect location. Excellent breakfast. The suite was beautiful and clean. Comfie bed and pillows

Cons:

Nothing. It was all great

2026-06-12 • via Nuitee
B
Brigitte • extended_group • us
4
I have stayed at this location for many years. They have not kept up with the standards.
Pros:

It was very below average from our usual stay.

Cons:

The room spelled and wasn't clean.

2026-06-09 • via Nuitee
T
Tyler • family_with_children • us
10
2026-06-05 • via Nuitee
M
melody • family_with_children • us
10
2026-06-04 • via Nuitee
P
pannell • solo_traveller • us
7
Pros:

The lobby and breakfast and room were nice

Cons:

The ac didnt work the first day then when it did work it sounded like an alarm going off all night

2026-06-01 • via Nuitee
J
Jennifer • solo_traveller • us
10
Pros:

Everything

2026-05-27 • via Nuitee
L
Leasa • couple • us
10
2026-05-25 • via Nuitee
H
Hillary • family_with_children • us
10
2026-05-23 • via Nuitee
M
Mark • couple • us
10
2026-05-22 • via Nuitee
B
Briana • couple • us
5
Pros:

The location

Cons:

Tub was rusted, unable to use, Bed was very uncomfortable.

2026-05-22 • via Nuitee