Drury Inn & Suites Albuquerque North

Love the dinner and breakfast, staff was great, place was clean.

Loved the Drury Inn. Beds were comfortable, very clean,food was awesome.
The staff was very friendly and helpful.

It was really neat. There was free dinner things for adults and kids and up to 3 free drinks. Staff was professional and courteous. Hotel was spotless

Loved the huge room and my kid loved it even more ! Clean scent everywhere was well kept and looked new loved it !

Kickback and breakfast would easily be $ 75 for 2 people. Everything is always fantastic ! This was my 5th different stay at at a Druary. Never disappoints.

Location was good.
Staff was accommodating, kind and professional.

Problems that you can’t control arise, it’s how the staff handles the problem that separates an inconvenience from an aggravation!
We were on a meandering two week trip through the west, not knowing from day to day where we would end up, waiting till late afternoon to try to find a room. It worked out well up until two nights ago as we were nearing Albuquerque.
The two chain hotels that are our “go to” are Best Western Plus and Drury Inn. The BWP was out of King beds, so we booked the Drury Inn.
Checked into our room and found it to be 77 degrees. I fiddled with the thermostat and found that the compressor would not stay on.
This is where the wheels fell off… down at the desk I talked to the Manager Katrina. Her attitude was less than helpful. She sent Kia up to the room to unplug the unit and to play with the thermostat, bless her heart, Kia didn’t have a clue as to what to do but she was told to try!
The compressor kicked on just long enough for Kia to think she fixed it, by then it was 79 degrees.
Back to the desk, but this time with our bags. Again, it’s all about the attitude, there were no rooms available, Katrina told us we would not be charged the 250 dollars for the room but would offer us no receipt showing us a refund for what we had already been charged. I doubt I will return to a Drury Inn again.

never paid $400 for a broom with one king size bed and it was not worth it and the food was not good and I’m sure

The day staff and especially Matt, the manager were very helpful and accommodating.

The breakfast and dinner added to the cost being a little more bearable

Due to overcrowding they upgraded room to a suite for no extra cost. Clean room, comfortable beds.

We love Drury

We recently stayed at the Drury Inn & Suites Albuquerque North and overall the hotel itself is very nice. The staff members we interacted with were friendly, professional, and genuinely tried to help whenever they could. The complimentary breakfast and evening dinner/snacks were honestly some of the better hotel food offerings we’ve had, and that part of the stay was a big positive for us.

However, there was one major issue that seriously impacted our stay. We stayed on the second floor, and unfortunately our room had a noticeable flea and tick problem. My girlfriend Lydia and I are huge dog lovers and completely understand that the hotel allows larger dog breeds, which normally would not bother us at all. But it seemed like the rooms may not be getting the deep-level pest treatment or preventative maintenance needed when pets frequently stay there. We informed staff, but the hotel was fully booked and they were unable to move us to another room.

I do want to say that I truly believe the housekeeping staff is doing the best they can with the resources and time they are given. This did not feel like a housekeeping issue as much as it felt like a management or ownership issue involving pest control, staffing, or workload expectations. The employees themselves were kind and professional throughout the experience.

I’m leaving this review because I think this hotel has the potential to be excellent if management takes the pest issue more seriously and invests more into preventative treatment and support for the staff. Aside from that issue, the property, food, and customer service were all very good.