Hotel Real del Rio

Hotels
9.1 (767 reviews)
Avenida José María Velazco #1409-A. Zona Río , Tijuana , mx

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Helpful staff
Convenient location
Cons:
Noise from other guests
Lack of amenities

Categories

Cleanliness
8.85
Various mentions of cleanliness with some negative feedback regarding noise.
Service
9.99
Staff was described as helpful and kind in multiple reviews.
Location
9.86
Consistently positive mentions about the location being convenient.
Room Quality
8.81
Mixed reviews; while some rooms were fine, others lacked expected amenities.
Amenities
8.34
Mention of lacking certain amenities like a fridge, with some complaints about the bar.
Value for Money
8.8
Guests felt some amenities were not worth the extra cost.
Food and Beverage
8.35
Food quality was praised but there were complaints about breakfast value and options.
Overall Experience
9.82
Overall positive experiences with some notable concerns mentioned.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 00:58

Property Description

Centrally Located Luxury Hotel

Modern Rooms with Premium Amenities
Indulge in our spacious and modern rooms featuring a living room with a flat-screen TV, air conditioning, boxsafe, and luxurious bathrooms with complimentary toiletries. Enjoy the convenience of our laundry and dry cleaning services.

Exquisite Dining Experience
Savor the best of Mexican and international cuisine at Restaurante La Miel, complemented by a selection of regional wines.

Convenient Access to Attractions
Explore Plaza Comercial Rio Square on foot in under 10 minutes, or take a short 5-minute drive to Plaza Galerias Square and the Tijuana Cultural Centre. With Tijuana International Airport just 15 minutes away, your adventures are within easy reach.

Book your stay at Hotel Real del Rio for an unforgettable experience!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: TIJ

Location

Guest Reviews

9.1
Based on 767 reviews
Cleanliness: 8.85
Service: 9.99
Location: 9.86
Room Quality: 8.81
Amenities: 8.34
Value for Money: 8.8
Food and Beverage: 8.35
Overall Experience: 9.82
E
Ericka couple us
6
Quality of service needs work.
Pros:

The property is nice and located centered to everything I was going for. The room is small but clean. The rooms are very dark. The gentleman that helped us with the luggage was very welcoming and polite.

Cons:

No WiFi service for over 50% of the time we were there, no signal on the tv and unable to connect to Netflix etc due to WiFi not working, I was told it was because the hotel was at max capacity and this was affecting the service. The first night I called to report it they told me to turn off the tv and wait 10mins then turn it back on which I did and it didn’t work, I called again and they said do the same but wait a couple hours before turning it back on, they just didn’t want to deal with it. The receptionist, a young male that checked us in was very rude, that was the first impression we got from the hotel. Not a single smile, he seemed like he didn’t want to be there.

2026-08-13 via Nuitee
C
Cristina family_with_children us
9
Cons:

Todo estuvo excelente

2026-08-13 via Nuitee
E
Ericka couple us
6
2026-08-13 via Nuitee
M
Maria couple us
10
2026-08-12 via Nuitee
I
Itzel couple us
10
2026-08-10 via Nuitee
K
Katia couple us
7
2026-08-08 via Nuitee
M
Michele solo_traveller it
8
Pros:

Spa e dimensioni camera.

Cons:

Posizione camera con finestra su ballatoio che richiedono di tenere sempre tende chiuse e camera resta al buio.
Mancano punti di appoggio in bagno.
Pochi prodotti da bagno.

2026-08-03 via Nuitee
S
Selina couple us
10
Pros:

Loveeeee this hotel

Cons:

N/a

2026-08-02 via Nuitee
S
Selina couple us
10
Pros:

Very friendly and clean

Cons:

N/a

2026-08-02 via Nuitee
G
Gomez couple us
9
Great stay. Restaurant was good and rooms were very comfortable
Pros:

Nice hotel. Very clean. Nice employees.

Cons:

Location was a little isolated

2026-07-23 via Nuitee
L
Lydia couple us
10
2026-07-22 via Nuitee
L
Lydia couple us
10
2026-07-22 via Nuitee
L
Lucia solo_traveller us
9
2026-07-22 via Nuitee
P
Pinuelas solo_traveller mx
10
Pros:

ubicación , ambiente y servicios

Cons:

Las sabanas , se sentía muy dura y rasposa como cuando tiene mucho detergente .

2026-07-20 via Nuitee
D
Darius solo_traveller us
10
2026-07-20 via Nuitee
M
Mando Man family_with_children us
8
2026-07-18 via Nuitee
S
Stephanie couple us
10
2026-07-17 via Nuitee
R
RICHARD couple us
9
2026-07-15 via Nuitee
Y
Yasmina solo_traveller us
4
Very noisy and not a walkable area
Pros:

Clean and modern facilities and dinner was good

Cons:

Crazy noise from the building site next door and not a walkable area. Structure of the hotel makes it so that you cannot sleep as people getting into the corridor have to open a door that makes noise so that is what you are hearing all night long. Reception team, while nice, still not very helpful. I specifically asked for a quiet room and was given one of the loudest ones. Also, the system was down at time of late check out (for which they made me pay almost a full night price), they asked me to wait in the lobby for them to fix the system. Then I was asked to head to the reception for them to tell me that everything was ok and I could leave. Why not just ask the person that they sent for me to tell me that everything was fine? Also, breakfast buffet is very limited and not very good. For instance, they do not even have cheese boards or different fruits options.

2026-07-14 via Nuitee
V
Valadez solo_traveller mx
9
2026-07-13 via Nuitee